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GAUTENG DEPARTMENT OF E-GOVERNMENT
GAUTENG DEPARTMENT OF E-GOVERNMENT
Gauteng Department of e-Government is inviting strategic and innovative thinkers who are technocrats to champion the crafting of the strategy to deliver the modernisation mandate of the Gauteng City Region and to support radical transformation, modernisation and re-industrialisation. The successful candidate must be innovative with proven applied leadership skills as well as ability to plan and co-ordinate activities at a strategic level. Must have a client focused attitude. Excellent writing and impeccable communication skills, as well as relationship building, people management and the ability to work under pressure. It is the department’s intention to promote equity through the filling of all numeric targets as contained in the Employment Equity Plan. To facilitate this process successfully, an indication of race, gender and disability status is required.
APPLICATIONS : All applications should be delivered to: Gauteng Department of e-Government, Imbumba House, 75 Fox Street, Marshalltown, 2107 or Applicants can apply online at: www.gautengonline.gov.za.
FOR ATTENTION : Mr. Leon Steyn, Human Resources
CLOSING DATE : 31 January 2020
NOTE : Applications must be submitted on form Z83 (obtainable from any Public Service department) and must be completed in full and page 2 duly signed. Clear indication of the post and reference number that is being applied for must be indicated on your Z.83. A recent, comprehensive CV, specifying all qualifications and experience, with respective dates and certified copies of qualifications and ID (not older than 6 months) must be attached. General information: Short-listed candidates must be available for interviews at a date and time determine by the Gauteng Department of e-Government. Successful candidates maybe be subjected to competency assessment and must obtain a positive security clearance. Applications received after the closing date as well as those who do not comply with the requirements will not be taken into consideration. If you have not received a response from this institution within three months of the closing date, please consider your application unsuccessful. The Gauteng Department of e-Government reserves the right to fill or not fill the above-mentioned posts.
OTHER POSTS
DEPUTY DIRECTOR: SERVICE LEVEL MANAGEMENT REF NO: REFS/004909 (X2 POSTS)
Directorate: IT Operations Support
SALARY : R733 257 per annum (Level 11) (all-inclusive remuneration package)
CENTRE : Johannesburg
REQUIREMENTS : Matric Certificate plus a National Diploma/Degree in Business or IT related qualification. An ITIL Foundation Certificate is a requirement. 3-5 years’ experience in IT Service Management and/or customer management within the IT field.
DUTIES : Manage and execute the delivery processes to optimise IT service(s). Manage and deliver the demand for service growth and expansions. Define, document, agree, monitor, measure and review level of IT service provision though the SLA process. Manage the entire and ongoing SLM process, including measuring, reporting, reviewing and taking corrective action. Manage, develop and maintain an operational service plan in line with the business plans. Manage SLM process after SLAs and OLAs are signed as continual process stakeholder engagement and management (i.e. Incident Management, Problem Management, IT Vendor Management and TSS Support groups. Engage client and supplier stakeholders for service delivery and day to day service performance. Facilitate delivery of changes to service and SLAs. Collate and publicise management information for the service(s) within and outside the service groupings. Manage optimal aggregate use of shared services across the service groupings. Management of regular service reviews that are undertaken with client stakeholders. Be the escalation point for internal and external supplier performance. Define and collate the management information need for the service in line with defined standards. Produce documentation & presentation material for stakeholder management purposes. Maintain a good knowledge of current practice and awareness of current developments within own area(s) of expertise. Promote services within the wider IT community. Provide advice & guidance to support and project areas to ensure that new services are deployed in a manner that ensures adoption of relevant support tools and/or process improvements. Initiate Continual Service Improvement programme where there is evidence of SLA non-compliance. Manage Projects development and implementation of Service Delivery Plans for all E-GOV. services. Coordinate Customer Perception/Relationship surveys. Manage, Organise and Chair GPG IT Forum on a monthly basis and other Service Delivery related.
ENQUIRES : Mr. Leon Steyn Tel No: (011) 689 8400
PRACTITIONER: INCIDENT ADMINISTRATOR REF NO: REFS/004910
Chief Directorate: IT Operations Support
SALARY : R208 584 per annum (Level 06) (plus benefits)
CENTRE : Johannesburg
REQUIREMENTS : Matric certificate plus a Diploma in Information Technology or related field. 1-2 years’ experience in IT Service Desk or Call Centre. Very good knowledge of ITIL Incident Management. Experience in customer communications.
DUTIES : Incident Detection and Recording. Incident Classification. Investigation and Diagnosis. Tracking, Monitoring and communication of all logged Incidents. Resolution and Recovery. Incident Closure. Support Service Desk - Front Line for “Critical/Major Incident” issues. Ensure that the incident management process is implemented and being followed by all involved process members. Reporting.
ENQUIRIES : Mr. Leon Steyn Tel No: (011) 689 8400