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FIBRE PROCESSING MANUFACTURING SECTOR EDUCATION AND TRAINING AUTHORITY (FP&M SETA)
 
JOB TITLE:  Outreach Brand Stakeholder Manager
REFERENCE NUMBER:  OBSM/02/2019
DEPARTMENT:  Research, Planning & Reporting
DIVISION:  Marketing & Communication
TYPE OF CONTRACT:  Fixed-term contract until 31 March 2020
LOCATION:  1 Newtown Avenue, 3rd Floor, Killarney, Johannesburg, 2169
 
PURPOSE
The incumbent will be responsible for improving and enhancing the perceptions and experiences of clients and the public and also lead specific stakeholder outreach initiatives, dialogue and other forms of engagement to understand key concerns and issues and inform review and enhancement of services and service delivery.
 
 
EDUCATION, WORK EXPERIENCE AND/OR CERTIFICATES:  
 Degree in Communications, Specialising Brand Digital/Media Relations Management and Stakeholder Relations or Advanced Diploma in Digital Marketing or other relevant Business Management Degree
 A minimum of 5 years managerial / operational experience in Stakeholder Management
 An established track record in the field of Digital Brand management or Media Relations and stakeholder relations.
 
REQUIREMENTS:   Member of a Marketing/Communication Professional Body
 
KNOWLEDGE, SKILLS AND ABILITIES:
 Broad knowledge and a strong network in the Communications and Digital Industries
 Sponsorship Management
 Strategic Brand Digital Marketing Communications
 Passionate about Community Development
 Passionate about Youth Skills Development
 Brand Management, Journalistic & Report writing, Articles, publications, reports & adverts
 Printing & design background
 Media Digital Brand Communications
 Technology driven and systems based
 Excellent Communication Skills
 Excellent Writing Skills
 Excellent time Management Skills
 Ability to develop a compelling business proposition and communicate this orally and in written form
 Ability to Travel and work late hours as and when required by the business
 Strong knowledge of the SETA landscape, communications and mandate
 Customer Management System software (Preferable)
 Projects Management
 Digital branding, marketing & capacity
 Specialising in Digital Branding or Media relations
 
BEHAVIUORAL TRAITS:  
 Brand leadership
 Positive influence capabilities
 Independence
 Precision
 Cognitive application of coherent principles
 Confidentiality
 Ethical & Professional


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PERFORMANCE RESPONSIBILITIES:
 
Leadership Role
 Brand enhancement and Reputation Management
 Reposition the FP&M SETA
 Develop and maintain branding and visual identity guidelines
 Design and execute Stakeholder Engagement Surveys
 Timeous, Professional Management of sponsorship for Branded purposes
 
Stakeholder management
 Ensure the SETA participation in stakeholder outreach programmes
 Leveraging of SETA/stakeholder communication opportunities
 Manage the call center
 Be the stakeholder & communication liaison officer
 Conduct customer satisfaction surveys
 Implement rigorous communications campaign promoting all SETA interventions
 Responsible for strategic direction and execution of all internal and external communications
 
Media Management
 Assist the organisation to tell the Stories
 Facilitate media interviews for the CEO and management
 Establish and maintain contacts with local and national media to ensure that all opportunities for positive exposure are fully explored
 Work on the intranet and internet site developing and maintaining content
 Respond to queries (emails/telecoms) within 72 hours
 
Media Management
 Assist the organisation to tell the Stories
 Facilitate media interviews for the CEO and management
 Establish and maintain contacts with local and national media to ensure that all opportunities for positive exposure are fully explored
 Work on the intranet and internet site developing and maintaining content
 Respond to queries (emails/telecoms) within 72 hours
 
Policy development and review
 Control and regulate organisational communication
 Develop, review, revise and implement policies as required processes
 
Reporting
 Write, edit and work on publications of articles, magazines and other organisational reports
 Preparation and proof reading of statutory reports
Submit reports to relevant structures as required Audit and Risk
 Liaise with Auditors and manage audit process, while ensuring that all recommendations from Auditors are adequately addressed
 Identify and mitigate risks
 
Administrative duties
 Tracking and tracing of complaint enquiries and ensuring that effective successful resolution of client/stakeholders queries
 Execute general office administration
 Prepare PowerPoint presentations as required by the CEO
 Performs related work as required
 
Performance Management
 Efficiently manage the unit utilizing high technological solutions
 Ensure knowledge transfer and capacity building of staff within the division
 Manage the performance of staff assigned to the department
 Liaise with the HR division in conducting performance appraisals and ensure competency and training gaps are addressed
CONTACT PERSON:  PK Naicker
TEL NUMBER / E-MAIL:  031 702 4482
 
 
CLOSING DATE:  26 July 2019 at 16H00
 
NB:CV’s should be forwarded to recruitment@fpmseta.org.za
 
Please specify the position applied for and reference number. The FP&M SETA encourages suitably qualified historically disadvantaged individuals (HDIs) to apply. The SETA reserves the right to amend the advert and not to make an appointment. Should you not receive correspondence from us 8 weeks after closing date, please consider your application as unsuccessful. Only Shortlisted candidates will be contacted. 
 
* Only candidates who meet the criterion need to apply and please attach your CV and certified copies of ID and Qualifications not older than 3 months.