ESTÉE LAUDER IS HIRING

 
 
PRODUCT MANAGER (BOBBI BROWN)

• South Africa
• Marketing
• 239639
• Bobbi Brown Cosmetics

 
Job Description
The Estée Lauder Companies Inc. is one of the world’s leading manufacturers, marketers, and sellers of quality skin care, makeup, fragrance, and hair care products. The company’s products are sold in approximately 150 countries and territories under brand names including: Estée Lauder, Aramis, Clinique, Lab Series, Origins, M·A·C, La Mer, Bobbi Brown, Aveda, Jo Malone London, Bumble and bumble, Darphin Paris, TOM FORD BEAUTY, Smashbox, AERIN Beauty, Le Labo, Editions de Parfums Frédéric Malle, GLAMGLOW, KILIAN PARIS, Too Faced, Dr.Jart+, and the DECIEM family of brands, including The Ordinary and NIOD

Job Purpose

• Manages product portfolio per channel, retailer, door type
• Supports Consumer Marketing in building launch plans
• Sets prices according to regional and global policies
• Owns the brands sales drivers and contributes to forecast accuracy
• Contributes to Retailer discussions preparation on product-related topics
• Brands – Bobbi Brown

Key Activities

• Manages product portfolio per channel, retailer, door type
• Performs assortment analyses; analyses competitors’ assortment
• Relays specific local needs related to products (e.g. locally relevant categories or benefits); iterates with Global / Regional team on local adaptations
• Builds local product offering (e.g. product sets) and  differentiation program in coordination with Trade Marketing and Online
• Understands competitive landscape and trends in markets and competition, customers, category developments. products, prices, and channels to identify opportunities for growth and profit enhancement. 
• Supports Consumer Marketing in building launch plans, adapting global guidelines to local opportunities
• Monitors product related visual assets and master data (e.g. local product codes)
• Sets prices according to regional and global policies
• Tracks competitors' prices
• Sets consumer and retailer prices according to regional and global policies
• Plans price increases
• Monitors pricing plan execution by KAMs, Retail and E-commerce teams
• Contributes to Retailer discussions preparation on product-related topics (launches, assortment range, prices, exclusivities)
• Owns the brands sales drivers and signals feeding  and contributes to forecast accuracy:
• Defines and updates signals and sales drivers, consulting other teams if needed in order to represent all channels
• Is accountable for NPL forecasting following global decision-making framework and evaluating cannibalization vs. existing product portfolio in granular way
• Provide regular updates to the Ops DP on the Marketing Activity Calendar , product discontinuations, changes to NPL estimates
• Participates to the Affiliate Brand Lock in Consensus Meeting
• Works closely with Supply Chain to monitor stocks and sell through data; proposes mitigation actions in case of availability or excess issues
• Contributes to Visual Merchandising decision-making (quantities, regional vs local production) and monitoring (budget, quality, delay), in particular regarding launches, in coordination with Corporate Visual Merchandising teams

Qualifications

• 3-5 years’ experience in Product Management
• Relevant University Degree

Job: Marketing
Primary Location: Europe, Middle East, Africa-ZA-
Job Type: Standard
Schedule: Full-time
Shift: 1st (Day) Shift
Job Number: 239639


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ORIGINS - ROAMING MALL SPECIALIST - EDGARS CANAL WALK, WESTERN CAPE - 40 HOURS - FULL -TIME - PERMANENT

• Cape Town, South Africa
• Retail - Store
• 239056
• Estée Lauder - Brand

 
Job Description
Position Summary:
• Achieve all Brands key performance indicators and targets
• Provides high touch service to all customers at all times to deliver personalized service dependent on customer’s needs across all generations and all ethnicities.
• Ensure s represents brand in a positive and professional manner at all times
• Fosters excellent working relationships on counter and with the wider business and retailer.
• Drive transactions by proactively promoting new products and additional tasks.
• Achieves the brand expectation for appointment and bookings.
 
Responsibilities:
• Achieve sales targets
• Create ways to achieve sell through targets eg. On counter Special Events
• Ensures customers are treated professionally at all times/Service excellence
• Be sales experts
• Recruit new customers to the Estee Lauder brand
• Monitor competitor brands
• Ensure client registry  is kept up to date at all times
• Ensure all clients are informed timeously of promotions and special events
• Ensure all sales are recorded according to standard
• All customer returns to be handled according to policy
• Ensure in store promotions are organised effectively and timeously
• Attend training courses as and when scheduled
• Ensure knowledge levels are accurate and up to date
• Demonstrates effectiveness in make up application and consultation
• Demonstrates effectives in skin care consultations
• Ensure that attendance is punctual and professional
• Ensure a full, clean and neat uniform is worn at all times whilst on duty
• Ensure personal hygiene levels are at a high standard
• Ensure counters, shelves and cupboards are kept clean and dust free at all times
• Ensure discontinued stock is removed
• Ensure cleaning tools are stocked and in good condition
• Ensure all testers are clean and in good condition
• Ensure there is sufficient stock for all promotions
• Ensure display is per merchandising guideline
• Ensure that collateral corresponds with promotion
• Follow the Estee Lauder Service Standard
• Record all sales on a daily basis
• Consolidate sales records weekly and then monthly as per required standard
• Ensure stock counts are done monthly and recorded timeously
• Ensure stock levels are maintained according to standard
• Ensures reports are submitted accurately and  timeously

Qualifications
• Grade 12
• Experience in the luxury beauty industry/Retail Cosmetics Experience
• Strong Selling Skills
• Retail/customer service experience
• Excellent communication skills
• Abiity to work retail hours
• Beauty Certificate or similar
 

Job: Retail - Store
Primary Location: Europe, Middle East, Africa-ZA-WC-Cape Town
Job Type: Standard
Schedule: Full-time
Shift: Variable
Job Number: 239056

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BRAND.COM EXECUTIVE

• Johannesburg, South Africa; Cape Town, South Africa
• Sales
• 229665
• Estée Lauder Companies

 
Job Description
Mission

• Drives the online sales for relevant Brand or Brand Grouping in coordination with Brand(s)’ teams
• Develops and executes the brand.com strategy, in coordination with the Brand Manager, to deliver the net sales objectives for brand.com
• Coordinates all performance media activations and CRM online activations to drive qualified traffic and retain customers on the brand.com platform

Key Responsibilities
 
Develops Online Strategy

• Supports brand.com go-to-market strategy for the brand, in close relationship with the brand manager and the regional and affiliate leadership teams,
• Conceptualizes and builds strategies with off-line promotion/activities to drive online traffic, in coordination with DCM and brand(s)
• Defines A&P needs and activations (including always on) to drive brand.com sales
• In strong relation with the brand and media team, collaborates on media agency briefing for holistic view, and lead online always on strategy
• Is responsible for CRM campaign execution in collaboration with brands and CRM
• Stays abreast of Market as well as Regional competitive activity and trends and investigate new e-commerce opportunities

 
Runs e-commerce activities

• Plans, coordinates and ensures the update and refresh of brand sites
• Owns the quality assurance (QA) of the the brand.com site, in particular purchase experience
• Plans and coordinates all brand.com consumer marketing activities, in partnership and alignment with the brand
• Tracks Online campaigns performance, including CRM & paid digital media programs, to maximize site traffic / sales and ROI
• In collaboration with the supply chain team and the brand product manager, leads the forecasting, demand planning, online customer service aspects of the Affiliate’s brands sites and e-commerce boutiques. Proactively reports strategic and tactical changes to the DP team, and is responsible to quantify demand for the high traffic shopping moments

 
Performs online analysis

• Monitors and analyzes brand site activities, reports feedback and highlight opportunities for optimization
• Follows up on performances and adjusts online strategy accordingly based on local objectives (traffic/reach, conversion, business, consumer journeys, engagement per brand)
• Based on insights, highlights opportunities for optimization and improvement in terms of efficiency and effectiveness

Qualifications

• 3+ years’ experience in consultancy or project management + local experience required in Beauty Industry, Ecommerce and/or retail strategy experience

Job: Sales
Primary Location: Europe, Middle East, Africa-ZA-GP-Johannesburg
Job Type: Standard
Schedule: Full-time
Shift: 1st (Day) Shift
Job Number: 229665

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CRM / DIRECT MARKETING LEAD

• Johannesburg, South Africa; Cape Town, South Africa
• Online / E-Commerce
• 239050
• Estée Lauder Companies

 
Job Description
Mission
·       Partners with brands, eCommerce and DCM teams both locally and regionally to define, implement and execute the CRM brand consumer journey (including loyalty programs where applicable), establish key KPIs to measure success, drive best-in-class analysis and sharing across all brands
·       Drives the implementation of the full omnichannel CRM strategy in the affiliate, delivering regular KPI’s and ways of improving these KPI’s across the full affiliate (brands & omnichannel view, including 3rd party where applicable, e.g. Retail.com, Pure Players, etc.)
·      Responsible to drive and manage the implementation and daily operations of Direct Marketing capability (email/SMS/web push/Social Media push) via ELC approved 3rd party vendors and platforms

Key Roles and Responsibilities

Defines CRM roadmap to support brand equity and growth
• Partners with brands, and DCM teams to define the consumer journey (triggers definition, marketing pressure, relational program, loyalty program,…) and establishes key KPIs to measure success and drive best-in-class analysis
• Supports the development, increase, refinement (data quality) of the brand consumer database, as well as improving the repeat / retention levels for all brands
• Analyzes omnichannel performance to drive business strategy, profitability and future campaign investment
• Gathers and analyzes complex datasets across various platforms to provide key insights on consumer preference, define optimal consumer segments, campaign performance and market competition
• Is the key interface between the affiliate brand teams and the regional CRM / CI team to implement Global / Regional CRM / CI strategy in the affiliate
• Advises commercial team to negotiate sharing of CRM data and insights with retailers
 
Defines metrics to assess success of campaign initiatives across consumer touch points
• Executes new analytics practices that augment consumer behaviour knowledge and improve CRM/media targeting ROI
•  Provides ongoing digital data analysis on consumer behaviour and engagement through quantitative and qualitative analytical tools
• Measures and tracks new opt-ins, repeat and retention KPI's, consumer life time values for all brands
• Supports presentation of CRM key findings, insights and recommendations to Consumer Marketing partners and brand leadership

Implements CRM tools and techniques in the affiliate
•  Partners with regional CRM team deploy new CRM tools, with a specific focus on Braze and CDP
• Trains local teams (brands, DCM) on CRM tools and techniques and ensures usage
• Own power user portfolio for Braze, and drive correct planning and implementation of all Direct Marketing campaigns in close partnership with eCommerce team, and Consumer Marketing Managers.

Qualifications
Education and Experience
• Relevant University Degree
• 3-5 years in a CRM/Campaign Management role
• Required prior experience with a CRM / email deployment tool e.g. Eloqua, Hubspot, Braze, Salesforce, SendInBlue etc.
• Prior experience in driving and managing CRM strategy and implementation in B2C
• Position can be either Hybrid if based in Gauteng, or fully remote if located in Cape Town. If the latter, employee will be expected to travel to Head Office at various intervals to meet and engage with internal stakeholders.
• Highly analytical – analyzes & utilizes facts effectively for presentation to decision makers. Must be comfortable with analysis to drive decision making.
• Significant digital marketing experience, including previous experience in analysis and continuous improvements of performance marketing, including e-commerce
• Proven experience in effectively implementing customer centric performance models, including set-up, reporting and modelling.
• In-depth understanding of all Direct Marketing principles and methods, including Ops planning and reporting requirements.
• Prior experience with Audience led - Trigger Based Marketing.
• Proven experience in Managing and establishing Loyalty programs
• Proven experience and certification in Google Suite of products, incl. GA360
• Proven experience in CRM BI audience segmentation and reporting across platforms
• Successful track record of working in a cross-collaborative way – able to develop relationships with all stakeholders.
• Great project management, organizational and analytical skills
• Must be an effective communicator who is self-motivated and able to inspire confidence and respect, motivating both direct and indirect reporting employees via a coaching and development mentality and focus.
• Has the ability to think strategically but also has an eye for the detail.
• Ability to challenge the status quo and has the experience and characteristics to respond quickly to the changing environment.
•   Able to effectively build and proactively leverage internal and external networks.
•   Must exhibit the highest personal and professional ethics.
 

Job: Online / E-Commerce
Primary Location: Europe, Middle East, Africa-ZA-GP-Johannesburg
Job Type: Standard
Schedule: Full-time
Shift: 1st (Day) Shift
Job Number: 239050

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CLINIQUE CONSULTANT - EDGARS CANAL WALK, WESTERN CAPE

• Cape Town, South Africa
• Retail - Store
• 239059
• Clinique

 
Job Description
Position Summary:
• Achieve all Brands key performance indicators and targets
• Fosters excellent working relationships on counter and with the wider business and retailer.
• Goal oriented - Drives transactions and activity tasks to meet targets.
 
Key Roles & Responsibilities
• Achieve sales targets
• Create ways to achieve sell through for the business:
• Arranges instant on counter event dates.
• Collateral and Props
• Counter signage
• Additional staffing
• Set goals for appointments booked
• Recruitment
• Ensures customers are offered the full Brand experience at all times with custom fit service and expertise, building relationships
• Monitor competitor brands
• Monitor counter sales on an hourly/daily/weekly/monthly basis.
• Ensure all action plans are in place for all promotions, launches and special events to “drive sales”
• Build and maintain relationships with counter staff and the Retailer, partake in team meetings
• Monitors and manages min/max stockholdings, top SKU counts, out of stocks.
• Submits all sales info required timeously.
• Ensures all Sales are recorded according to standard.
• All customer returns to be handled according to policy.
• Ensure in store promotions are organized effectively and timeously.
• Attend training courses as and when scheduled.
• Ensure knowledge levels are accurate and up to date
• Demonstrate effectiveness in make up and consultation.
• Ensure that attendance is punctual and professional.
• Ensure a full, clean and neat uniform is worn at all times whilst on duty, as per guidelines.
• Ensure personal hygiene levels are at a high standard.
• Ensure counters, shelves and cupboards are kept clean and dust free at all times, according to merchandising guidelines
• Ensure cleaning tools are stocked and in a good condition.
• Ensure all testers are clean and in good condition.
• Must attend mandatory educational seminars, meetings
• Ensure optimum space is obtained and utilized at all times through effective negotiations.
• Staff planning (Permanent and Casual)
• Continually sets the example of Brand Image.

Qualifications


Requirements
• Grade 12
• Retail Cosmetics Experience
• Ability to work retail hours
 

Job: Retail - Store
Primary Location: Europe, Middle East, Africa-ZA-WC-Cape Town
Job Type: Standard
Schedule: Full-time
Shift: Variable
Job Number: 239059

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MAC - RETAIL ARTIST - TRUWORTHS VAAL MALL, GAUTENG - 124 HOURS - PART-TIME - PERMANENT

• Johannesburg, South Africa
• Retail - Store
• 239285
• MAC

 
Job Description
Position Summary:
• Achieve all Brands key performance indicators and targets through make up service offerings in store
• Provides high touch service to all customers at all times to deliver personalized service dependent on customer’s needs across all generations and all ethnicities.
• Fosters excellent working relationships on counter and with the wider business and retailer.
• Drive transactions by proactively promoting new products and additional tasks.
• Achieves the brand expectation for appointment and bookings.
 
Key Roles & Responsibilities:
• Customer Service & Sales
• Provide welcoming, personal, professional service to all customers at all times.
• Demonstrate effective communication skills, listen to the customer, ask questions, investigate preferences and make the experience interactive.
• Suggest groups of appropriate products and colours to meet and exceed customer’s needs.
• Assist customers with product and services selection and information.
• Perform professional and appropriate makeup applications to achieve the look the customer desires.
• Inform customers of available services, M.A.C consciousness programs and philosophies.
• Obtain customer data for M.A.C addict book or other client list as required.
• Meet your individual responsibility for your appropriate contribution to the team’s goals in terms of service, sales and company objectives.
• Adhere to current “good counter practices”.
• Give great internal customer service and develop good working relationships with colleagues.
• Be punctual and manage time on counter effectively.
• Keep informed about products, company information and store information.
• Actively participate in store theme days, events and new product launches.
• Achieve Skills Certification requirements.
• Actively participate in M.A.C training sessions and partnered store mandatory training sessions.
• Assist in Inventory Management
• Assist daily in stock and hygiene supplies replenishment and maintain appropriate levels throughout the day.
• Communicate low on stock and out of stocks to the Retail Manager.
• Assist in the proper rotation of stock
•  Maintaining work environment
• Actively participate in cleaning displayer units, tools and testers throughout the day, and more thoroughly at night to prepare for next day’s business.
• Maintain a clean and organized work area.
• Maintain tester units in proper schematic order, replace products once authorized by manager.
• Replace any broken or damaged products authorized by
• Manager.
• Maintain proper placement and condition of merchandise on counter, in stock rooms and all stock holding areas.
• Inform management of any store maintenance or Health and Safety issues which might lead to accidents.
• Administrative Assistance Activities
• Assist with inventory counts.
• Be responsible for booking demos and lessons.
• Adhere to proper security procedures regarding handling of cash and assets. 

Qualifications
• Grade 12
• Beauty Certificate or similar
• Retail Cosmetics Experience
• Ability to work retail hours
 
Job: Retail - Store
Primary Location: Europe, Middle East, Africa-ZA-GP-Johannesburg
Job Type: Standard
Schedule: Part-time
Shift: Variable
Job Number: 239285

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MAC - RETAIL ARTIST - FREE STANDING STORE-ROSEBANK, GAUTENG - 28.62 HOURS - PART-TIME - PERMANENT

• Johannesburg, South Africa
• Retail - Store
• 239272
• MAC

 
Job Description
Position Summary:
• Achieve all Brands key performance indicators and targets through make up service offerings in store
• Provides high touch service to all customers at all times to deliver personalized service dependent on customer’s needs across all generations and all ethnicities.
• Fosters excellent working relationships on counter and with the wider business and retailer.
• Drive transactions by proactively promoting new products and additional tasks.
• Achieves the brand expectation for appointment and bookings.
 
Key Roles & Responsibilities:
• Customer Service & Sales
• Provide welcoming, personal, professional service to all customers at all times.
• Demonstrate effective communication skills, listen to the customer, ask questions, investigate preferences and make the experience interactive.
• Suggest groups of appropriate products and colours to meet and exceed customer’s needs.
• Assist customers with product and services selection and information.
• Perform professional and appropriate makeup applications to achieve the look the customer desires.
• Inform customers of available services, M.A.C consciousness programs and philosophies.
• Obtain customer data for M.A.C addict book or other client list as required.
• Meet your individual responsibility for your appropriate contribution to the team’s goals in terms of service, sales and company objectives.
• Adhere to current “good counter practices”.
• Give great internal customer service and develop good working relationships with colleagues.
• Be punctual and manage time on counter effectively.
• Keep informed about products, company information and store information.
• Actively participate in store theme days, events and new product launches.
• Achieve Skills Certification requirements.
• Actively participate in M.A.C training sessions and partnered store mandatory training sessions.
• Assist in Inventory Management
• Assist daily in stock and hygiene supplies replenishment and maintain appropriate levels throughout the day.
• Communicate low on stock and out of stocks to the Retail Manager.
• Assist in the proper rotation of stock
•  Maintaining work environment
• Actively participate in cleaning displayer units, tools and testers throughout the day, and more thoroughly at night to prepare for next day’s business.
• Maintain a clean and organized work area.
• Maintain tester units in proper schematic order, replace products once authorized by manager.
• Replace any broken or damaged products authorized by
• Manager.
• Maintain proper placement and condition of merchandise on counter, in stock rooms and all stock holding areas.
• Inform management of any store maintenance or Health and Safety issues which might lead to accidents.
• Administrative Assistance Activities
• Assist with inventory counts.
• Be responsible for booking demos and lessons.
• Adhere to proper security procedures regarding handling of cash and assets. 

Qualifications
• Grade 12
• Beauty Certificate or similar
• Retail Cosmetics Experience
• Ability to work retail hours
 

Job: Retail - Store
Primary Location: Europe, Middle East, Africa-ZA-GP-Johannesburg
Job Type: Standard
Schedule: Part-time
Shift: Variable
Job Number: 239272

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MAC - ASSISTANT RETAIL MANAGER - EDGARS CLEARWATER, GAUTENG- 40 HOURS - FULL -TIME - PERMANENT

• Johannesburg, South Africa
• Retail - Store
• 239210
• MAC

 
Job Description
Position Summary:
• The Assistant Manager will work in conjunction with the Retail Manager to maintain the effective operation of the location. They will also motivate the team to achieve sales and productivity goals.
 
Key Roles & Responsibilities:
• Display excellent customer service skills to the team.
• Quickly and effectively resolve customer issues.
• Ensure highest levels of customer service are provided by staff, which will result in   increased productivity.
• Perform opening and closing procedures, i.e opening cash counts, closing deposits, shift management, etc.in accordance with company policies.
• Coach, train, motivate and lead by example in sales, application technique and image.
• Communicate effectively with the Retail Manager, staff, the store and partners.
• Serve as a resource for general product knowledge to all customers and staff members.
• Track retail sales against goals using the system provided.
• Assist as directed by the Retail Manager or Marketing Department.
• Utilise and maintain customer database for phone calls, product launches, events and appointments.
• Assist in the preparation and completion of accurate physical inventory cycle count as requested.
• Follow and implement all corporate visual presentation standards and guidelines.
• Assist in the flow of merchandise from stock areas to the selling floor in a timely and organized manner.
• Display good time management and effectively prioritise.
• Ensure the smooth running of the counter when the Retail Manager is not present.
• Ensure all stock holding areas are tidy, levels are appropriate and stock is properly rotated.
• Perform other duties as required.
• Enforcement of Company Policies & Maintenance of Standards:
• Adhere to all company policies and procedures.
• Provide direction and give feedback to store management regarding staff performance.


Qualifications
• Grade 12
• Experience as a MAC Supervisor preferred.
• Passion for Artistry
• 2-3 years supervisory/ management experience  in a retail environment
• Ability to work in a fast paced environment.
• Computer literate – MS Office
 

Job: Retail - Store
Primary Location: Europe, Middle East, Africa-ZA-GP-Johannesburg
Job Type: Standard
Schedule: Full-time
Shift: Variable
Job Number: 239210

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PRODUCT MANAGER (CLINIQUE AND DR JART+)

• Johannesburg, South Africa
• Marketing
• 239642
• Clinique

 
Job Description
The Estée Lauder Companies Inc. is one of the world’s leading manufacturers, marketers, and sellers of quality skin care, makeup, fragrance, and hair care products. The company’s products are sold in approximately 150 countries and territories under brand names including: Estée Lauder, Aramis, Clinique, Lab Series, Origins, M·A·C, La Mer, Bobbi Brown, Aveda, Jo Malone London, Bumble and bumble, Darphin Paris, TOM FORD BEAUTY, Smashbox, AERIN Beauty, Le Labo, Editions de Parfums Frédéric Malle, GLAMGLOW, KILIAN PARIS, Too Faced, Dr.Jart+, and the DECIEM family of brands, including The Ordinary and NIOD

Job Purpose

• Manages product portfolio per channel, retailer, door type
• Supports Consumer Marketing in building launch plans
• Sets prices according to regional and global policies
• Owns the brands sales drivers and contributes to forecast accuracy
• Contributes to Retailer discussions preparation on product-related topics
• Brands – Clinique and Dr Jart+

Key Activities

• Manages product portfolio per channel, retailer, door type
• Performs assortment analyses; analyses competitors’ assortment
• Relays specific local needs related to products (e.g. locally relevant categories or benefits); iterates with Global / Regional team on local adaptations
• Builds local product offering (e.g. product sets) and  differentiation program in coordination with Trade Marketing and Online
• Understands competitive landscape and trends in markets and competition, customers, category developments. products, prices, and channels to identify opportunities for growth and profit enhancement. 
• Supports Consumer Marketing in building launch plans, adapting global guidelines to local opportunities
• Monitors product related visual assets and master data (e.g. local product codes)
• Sets prices according to regional and global policies
• Tracks competitors' prices
• Sets consumer and retailer prices according to regional and global policies
• Plans price increases
• Monitors pricing plan execution by KAMs, Retail and E-commerce teams
• Contributes to Retailer discussions preparation on product-related topics (launches, assortment range, prices, exclusivities)
• Owns the brands sales drivers and signals feeding  and contributes to forecast accuracy:
• Defines and updates signals and sales drivers, consulting other teams if needed in order to represent all channels
• Is accountable for NPL forecasting following global decision-making framework and evaluating cannibalization vs. existing product portfolio in granular way
• Provide regular updates to the Ops DP on the Marketing Activity Calendar , product discontinuations, changes to NPL estimates
• Participates to the Affiliate Brand Lock in Consensus Meeting
• Works closely with Supply Chain to monitor stocks and sell through data; proposes mitigation actions in case of availability or excess issues
• Contributes to Visual Merchandising decision-making (quantities, regional vs local production) and monitoring (budget, quality, delay), in particular regarding launches, in coordination with Corporate Visual Merchandising teams

Qualifications

• 3-5 years’ experience in Product Management
• Relevant University Degree

 

Job: Marketing
Primary Location: Europe, Middle East, Africa-ZA-GP-Johannesburg
Job Type: Standard
Schedule: Full-time
Shift: 1st (Day) Shift
Job Number: 239642

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CONSUMER MARKETING MANAGER MAC/BOBBI BROWN

• Johannesburg, South Africa
• Marketing
• 237183
• MAC

 
Job Description
Estee Lauder Companies, is the world’s leading manufacturers, marketers, and sellers of quality skin care, makeup, fragrance, and hair care products (including: Estée Lauder, Aramis, Clinique, Origins, M·A·C, La Mer, Bobbi Brown, Jo Malone London, TOM FORD BEAUTY, The Ordinary, Le Labo, KILIAN PARIS, Dr.Jart+)
 
Overall Purpose of the Role
The Consumer Marketing Manager (MAC & Bobbi Brown) will be responsible for defining the Marketing Strategy for the brand for the affiliate.  Building and driving the 360° consumer marketing plan across all media channels, while ensuring A&P mix optimization.  In this role, you will be responsible for defining the Consumer Journey(s) combining all communication and distribution channels.


Key Interfaces

Internal:
·       Brand Team: Brand Manager, Product Marketing, Trade Marketing Planning
·       Paid, Owned and Earned media teams
·       Online
·       Global and Regional marketing
·       Key Accounts Managements
·       Education
·       Data, CRM and Consumer Insights Manager
 
External:
·       Consumers
·       Media Agency, 3rd party partners (e.g. Google, Facebook, …)
 
Key Activities

Defines the Marketing Strategy for the brand for the affiliate
·       Derives and adapts the Global / Regional marketing strategy to maximize local relevancy:
o   Define the target consumer profile(s), adapting Global / Regional guidelines to local opportunities
o   Translate local consumer insights into marketing and selling opportunities
·       Collects and understands best practices from region, commercial and digital team
·       Defines marketing strategy based on analysis of competitive landscape and trends in markets, customers, products, prices, and channels to identify opportunities for growth and profit enhancement. 
·       Defines the CRM strategy in partnership with the CRM team
 
Builds, owns and drives the delivery of the 360° consumer marketing plan across all media channels
·       Defines and owns the Consumer Calendar (launches, online key shopping moments, retailers activities,…) for all channels, working closely with Product Marketing, Trade, Online, Commercial teams
·       Consolidates inputs from Paid, Owned and Earned Media, validates the A&P mix for the upcoming year, works with the DCM team on the full year media budget allocator
·       Leads and orchestrates Paid, Owned and Earned activities, giving clear guidelines and objectives and ensuring smooth flow of information
·       Defines and drives the virtual selling activities, in collaboration with other stakeholders (online, owned media, Commercial team, live chatters,…)
·       Compiles campaign performance results from agency and online and using available tools, shares learnings with all
·       Accountable to develop, share proactively all information about BM/PM about calendar changes impacting DP and forecast (e.g. Marketing calendar, campaigns, HTSM, consumer relevant activities)
 
Drives A&P spend allocation, in collaboration with paid, owned and earned media and the agency
·       Is in charge of A&P budget and optimization
·       Gathers A&P ROI analyses and improves marketing effectiveness through test and learn approach
·       Contributes to LRP building, in particular A&P lines, with intent to maximize effective and efficient  consumer-facing spend, monitoring and ensuring the best ROAS (Return on Advertising Spend) 
 
Defines and owns the Consumer Journey(s) combining all communication and distribution channels

Qualifications
·       Degree in Marketing or Equivalent
·       8-10 years Marketing experience in a retail / cosmetics / luxury goods or FMCG arena
·       Excellent computer skills, including in Microsoft Outlook, Word, Excel, and Power Point.
·       Strong digital understanding.
·       Ability to lead a cross-functional team and interface with international markets.
·       Previous strategic accountability in marketing.
·       Good communication skills – including understanding how to clearly communicate messages to consumer and key stakeholders.
·       Excellent analytical skills.
·       Willingness to lead, test and learn.
·       Interest in trends and new technology.
·       Not afraid to challenge the status quo.
·       Generous in spirit (knowledge sharing) and relationship builder.
·       Strong in multi-tasking.
·       Accountable for decision making.

Job: Marketing
Primary Location: Europe, Middle East, Africa-ZA-GP-Johannesburg
Job Type: Standard
Schedule: Full-time
Shift: 1st (Day) Shift
Job Number: 237183


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LA MER EXPERT, 173 HOURS - EDGARS MENLYN PARK

• Johannesburg, South Africa
• Retail - Store
• 237013
• La Mer

 
Job Description
Must Have Skincare Experience!
 
Position Summary:
 • The Expert represents the image, products and culture of the company to the customer.
• Their primary responsibility is customer service and sales, achieved through exceptional communication skills and skin knowledge, maintaining the store environment and operations and assisting with administrative duties.
 
Key Roles & Responsibilities:
• Create opportunities to ensure sales targets are met
• Recruit new customers by collaborating with high-end Brands
• Drive new product Launches and promotional offers to ensure a 100% sell- through
• Plan and execute on counter events to achieve sales targets
• Provide welcoming, personal, professional service to all customers at all times.
• Ensure customers are treated professionally at all times: luxury look, luxury approach, luxury experience and luxury finish
• Demonstrate effective communication skills, listen to the customer, ask questions, investigate preferences and make the experience interactive to maintain the La Mer service standards
• Suggest groups of appropriate products to meet and exceed customer’s needs
• Assist customers with product and services selection and information.
• Strive to always surprise and delight customers by offering services and smart sampling to meet their needs
• Obtain customer data for CRM system or other client list as required.
• Continue to build Customer relationship by booking follow-up appointments
• Invite customers to on counter events to strengthen Brand loyalty
• Give great internal customer service and develop good working relationships with colleagues.
• Attend work as per counter plan
• Arrive at work 15 min before shift start and ensure that face are fully made up and that you are adhering to the uniform guidelines
• Be punctual and manage time on counter effectively ensuring 2 x 15min tea breaks and 1x hour lunch break per 8 hour working day
• Ensure personal hygiene levels are at high standard
• To familiarise yourself with company information, code of conduct  and store information and rules
• Adhere to proper security procedures regarding handling of cash and assets
• Submit HR documentation as per HR deadlines
• Record your personal sales daily and accurately
• Record daily all customer information accurately and capture correct information on CRM
• Transfer your daily sales to the counter manager’s book
• Achieve  the required IPT
• Conduct a minimum of 4 services per day
• Book a min of 75% of customers seen back for a follow-up appointment
• Book and recruit new customers for on and off counter Special Event
• To keep levels of product knowledge high by reviewing the product portfolio regularly
• Actively participate in La Mer training sessions and partnered store mandatory training sessions.
• All customer returns to be handled according to policy
• Ensure display is per merchandising guideline
• Maintain a clean and organized work area.
• Maintain tester units in proper schematic order
• Ensure discontinued stock and testers are removed
• Ensure all testers are clean and in good condition
• Ensure cleaning tools are stocked and in good condition
• Assist in tidiness of drawers and cupboards and all back areas
• Ensure counters, shelves and cupboards are kept clean and dust free at all time
• Actively participate in cleaning display units, tools and testers throughout the day, and more thoroughly at night to prepare for next day’s business.
• Inform management of any store maintenance
• Immediately report Health and Safety issues which might lead to accidents.
• Assist daily in stock and hygiene supplies replenishment and maintain appropriate levels throughout the day.
• Communicate low stock and out of stocks to the Counter Manager and AE
• Assist in the proper rotation of stock
• Assist in weekly stock counts of the Top sku’s and compare to in store systems (Retek or Click view)
• Ensure there is sufficient stock for all promotions and events
• Monitor and Control tools, testers and stock that are kept in stock rooms
• To complete required admin and submit within deadline to ensure accurate reporting
• Accurate CRM information to improve communication to customers
• Accurate stock counts to improve DI
• To submit Payroll admin accurate to ensure correct salary payment
• To be aware of Competitor activity
• To be aware of competitor performance to improve awareness to gain market share
• Analyse competitor events to ensure future improvements and successes of own events
• Improve business acumen
• Know and understand counter and personal goals
• Know counter ranking overall and within treatment category
• To understand business environment and to think strategically to formulate a plan to achieve goals
• As a La Mer Expert you are required to teach and empower customers
• Lead yourself to act as a role model to colleagues
• Leverage on your strength to be an example to others
• Strive for excellence in execution to ensure future development

Qualifications
Requirements:
• Grade 12
• Retail Cosmetics Experience
• Must have Skincare Background
• Must have Luxury Brands Experience
• Ability to work retail hours
 

Job: Retail - Store
Primary Location: Europe, Middle East, Africa-ZA-GP-Johannesburg
Job Type: Standard
Schedule: Full-time
Shift: Variable
Job Number: 237013


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SENIOR PAYROLL ANALYST

• Johannesburg, South Africa
• Human Resources
• 237836
• Estée Lauder Companies

 
Job Description
Estee Lauder Companies, is the world’s leading manufacturers, marketers, and sellers of quality skin care, makeup, fragrance, and hair care products (including: Estée Lauder, Aramis, Clinique, Origins, M·A·C, La Mer, Bobbi Brown, Jo Malone London, TOM FORD BEAUTY, The Ordinary, Le Labo, KILIAN PARIS, Dr.Jart+)


Purpose of the Role
·     Oversee the interface between in-country payroll, One Source, ADP and the 3rd party vendor
·     Maintain and manage the relationship with SARS and remain updated regarding the relevant legislation and audit requirements
·     Ensure that the relevant payroll related processes are executed timeously
·     Ensure that audit requirements are managed professionally and that documents are submitted timeously
·     Manage processes in line with relevant legislation and policies and procedures



Key Responsibilities
·     Maintain good relationships and communication with Brands and Retailers to ensure smooth and effective payroll administration
·     Oversee the collation of monthly Executive payroll processed by ADP
·     Ensure the processing of payroll by capturing documents and ensuring that lawful and accurate deductions and earnings are made to employees through ADP
·     Ensure the processing of new appointments and terminations in accordance with standard operating procedures to ensure that all transactions are up to date before the close of payroll
·     Fund FIRHTS to make sure employees gets paid and process payments
·     Ensure Control Accounts reconcile with General Ledger.
·     File all processed records in accordance with the standard operating procedures
·     Assisting auditors with the necessary documentation
·     Assuring that employees payslip are correct. (Leave balances, PAYE, benefits)
·     All legislative submission needs to be completed (SARS and COID)
·     Assisting the HRBP on analyzing data for projects
·     Assisting with employee experience from start to end
·     Assisting with Dummy Payslip (getting correct values)
·     Doing calculations for retrenchments, and assisting with calculations to get sign off 
·     Assisting the HRBP’s with solutioning for Payroll problems 
·     Fully responsible for all employee benefits and the management of KHUSA
·     Non-Indirect Procurement Activities (petrol cards and company credit cards)
 
Month End tasks:
·     Reconcile Permanent and Fixed Term payrolls
·     Reconcile all statutory payments i.e. PAYE, Skills and UIF
·     Reconcile all third parties i.e. Medical Aid, Provident Fund, Union, Alex Home Loan and garnish orders
·     Final Payroll Sign Off with Pay Services
·     Make payments for nett salaries and all third parties
·     Audit Requirements internal and external
·     Manual JNL and Payment reconciliations (11 JNL to complete)
·     Leave Reconciliation
·     Checking that all payroll input is submitted on time
·     Staff deductions per month
·     Provident fund submissions (for terminated employees)
·     Get Tax Directives for Pay Services
·     Assisting Finance on all payroll related queries
 
Quarterly and Annual tasks:
·     Prepare and complete annual Workman’s Compensation return
·     Prepare and reconcile annual IRP5’s for all payroll companies i.e. Permanent, Fixed Term, Casual and Commission payroll
·     Liaise with Brands and Retailers regarding accuracy of all relevant data received
·     Liaise with Management regarding any changes for PAYE, UIF, Skills etc. that will influence Budget Lines and employees take home pay
·     Overall accountability for the functionality of payroll processes
·     Assisting with budget on yearly basis
·     Make sure tax percentages is correct for shares
·     Doing Tax Directives for share holders
·     Assisting POS HRBP with bonusses for September payments
·     Leave encashments checks – will have to assist Pay Services
·     Checking IRP5 files for Pay Services and ADP
·     Responsible to assist auditors for all information they request (making sure on a monthly basis that all recons and workings are saved and correct)

Qualifications
Requirements and Experience
·     Relevant HR/Payroll qualification
·     Knowledge and understanding of the payroll system and legislation changes
·     Payroll System proficiency
·     Budget knowledge
·     Financial literacy
·     Computer literacy – MS Word, Excel and Outlook
·     SARS system knowledge and understating
·     Working knowledge of the BCEA
 
  Key Personal Characteristics
·     Maintain high level of confidentiality
·     Anticipates, recognises and meets customer’s needs.
·     Displays proactivity and persistence.
·     Works with others towards shared goals- collaborates and shares information.
·     Nurtures instrumental relationships
·     Presents themselves with confidence
·     Handles difficult and tense situations with diplomacy and tact;
·     Communicates effectively with a variety of audiences
·     Maintains integrity and takes responsibility for personal performance.
·     Persistent with a high level of energy and enthusiasm
·     Detail orientated
·     Deadline orientated
 

Job: Human Resources
Primary Location: Europe, Middle East, Africa-ZA-GP-Johannesburg
Job Type: Standard
Schedule: Full-time
Shift: 1st (Day) Shift
Job Number: 237836

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MAC - RETAIL ARTIST - EDGARS WESTVILLE, KWAZULU NATAL - 124 HOURS - PART-TIME - PERMANENT

• Durban, South Africa
• Retail - Store
• 239348
• MAC

 
Job Description
Position Summary:
• Achieve all Brands key performance indicators and targets through make up service offerings in store
• Provides high touch service to all customers at all times to deliver personalized service dependent on customer’s needs across all generations and all ethnicities.
• Fosters excellent working relationships on counter and with the wider business and retailer.
• Drive transactions by proactively promoting new products and additional tasks.
• Achieves the brand expectation for appointment and bookings.
 
Key Roles & Responsibilities:
• Customer Service & Sales
• Provide welcoming, personal, professional service to all customers at all times.
• Demonstrate effective communication skills, listen to the customer, ask questions, investigate preferences and make the experience interactive.
• Suggest groups of appropriate products and colours to meet and exceed customer’s needs.
• Assist customers with product and services selection and information.
• Perform professional and appropriate makeup applications to achieve the look the customer desires.
• Inform customers of available services, M.A.C consciousness programs and philosophies.
• Obtain customer data for M.A.C addict book or other client list as required.
• Meet your individual responsibility for your appropriate contribution to the team’s goals in terms of service, sales and company objectives.
• Adhere to current “good counter practices”.
• Give great internal customer service and develop good working relationships with colleagues.
• Be punctual and manage time on counter effectively.
• Keep informed about products, company information and store information.
• Actively participate in store theme days, events and new product launches.
• Achieve Skills Certification requirements.
• Actively participate in M.A.C training sessions and partnered store mandatory training sessions.
• Assist in Inventory Management
• Assist daily in stock and hygiene supplies replenishment and maintain appropriate levels throughout the day.
• Communicate low on stock and out of stocks to the Retail Manager.
• Assist in the proper rotation of stock
•  Maintaining work environment
• Actively participate in cleaning displayer units, tools and testers throughout the day, and more thoroughly at night to prepare for next day’s business.
• Maintain a clean and organized work area.
• Maintain tester units in proper schematic order, replace products once authorized by manager.
• Replace any broken or damaged products authorized by
• Manager.
• Maintain proper placement and condition of merchandise on counter, in stock rooms and all stock holding areas.
• Inform management of any store maintenance or Health and Safety issues which might lead to accidents.
• Administrative Assistance Activities
• Assist with inventory counts.
• Be responsible for booking demos and lessons.
• Adhere to proper security procedures regarding handling of cash and assets. 

Qualifications
• Grade 12
• Beauty Certificate or similar
• Retail Cosmetics Experience
• Ability to work retail hours
 

Job: Retail - Store
Primary Location: Europe, Middle East, Africa-ZA-KZN-Durban
Job Type: Standard
Schedule: Part-time
Shift: Variable
Job Number: 239348

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