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ESTATE AGENCY AFFAIRS BOARD (EAAB)
 
VACANCY: CALL CENTRE AGENT X 5
12 MONTHS FIXED TERM CONTRACT
(HEAD OFFICE)
 
 
OVERALL RESPONSIBILITY: To provide an administrative service by answering telephonic queries,evaluating and settling customer queries and complaints through the call centre. To facilitateand route customer complaints to the correct department for processing, provide back officesupport and analyse customer trends to enhance service management.
 
REQUIREMENTS: Relevant Post Metric qualification • At least 5 years' experience in a customerrelations environment in a similar position • Prior experience in a call centre environment is anadded advantage • Knowledge of the Estate Agents Acts • Good interpersonal and organizingskills • Excellent communication and reporting skills • Quality focus and attention to detail• Process and documentary compliance analysis • Computer Skills • Organisation Awareness• Results Orientation and stakeholder interaction • Resilience and Emotional Intelligence


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KEY RESPONSIBILITIES: Obtain client/customer information by answering telephone calls,investigating, evaluating and settling customer complaints promptly • Professionally andarticulately communicate with customers • Follow up and provide updates and progressreports to clients • Escalate queries or complaints to line manager if not resolved within areasonable time • Log all telephonic and general queries on SAP and allocate to the relevantdepartment • Monitor service quotas for service volumes and timeliness.
 
 
Preference will be given to employment equity candidates whose appointment will enhance representivity.
 
Applications must be submitted in writing and must contain a detailed CV and motivation forappointment.
 
Applications received after the closing date will not be considered.
 
Should candidates not be informed of the outcome of the application within 2 months of theclosing date, it should be regarded as having been unsuccessful.
 
Please submit your application to the HR Department: e-mail: recruitment@eaab.org.za
 
CLOSING DATE: 14 JULY 2019