ENGINEERING COUNCIL OF SOUTH AFRICA (ECSA) VACANCIES

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RECEPTIONIST - FIXED TERM CONTRACT

• Gauteng
• Fixed Term, Temporary
• Full Time
• Market Related
• EE/AA, Non EE/AA

 
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Introduction
The Engineering Council of South Africa (ECSA) is a statutory body charged with the mandate to regulate the engineering profession in accordance with the Engineering Profession Act 46 of 2000.
 
Position Summary: The Receptionist position has become available. The successful candidate will report to the Customer Relations Analyst and will be responsible for the provision of a professional customer service to ECSA members, applicants and all ECSA visitors and staff.
 

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Key Performance Areas:

• Operating of the switchboard, including answering calls, taking messages and general reception;
• Greeting/attending to applicants/ visitors in a professional manner;
• Ensuring that all visitors sign the visitors register;
• Ensuring that all visitors are assisted by relevant personnel within ECSA;
• Manage general and services inquiries;
• Constantly keep up to date with changes on the ECSA website;
• Maintaining a high level of general Customer Service;
• Receive and acknowledge walk-in applications;
• Maintain and update CRM daily;
• General office assistance;
• Keeping reception area neat and tidy;
• Any further duties as requested from time to time and maybe required to work outside normal working hours.

 
Key Attributes Required:

• Matric;
• Reception, Customer Service and/or Administration Certificate (NQF level 5) or equivalent;
• 1 year working experience as a receptionist;
• Knowledge of Call Centre operations;
• Basics knowledge of quality management systems would be advantageous;
• Proficiency in Microsoft Office – Word, Excel, Power-Point and Outlook;
• Proficient in spoken and written English;
• Organisational skills;
• Customer centricity;
• Attention to detail.

 
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