EASTERN CAPE DEVELOPMENT CORPORATION (ECDC) VACANCIES

 
Closing 3 April 2023

1. Manager: Corporate Reporting and Performance Management
2. Manager: Content Management, Internal and Digital Communication
3. Assistant Manager: Procurement Goods and Services
4. Application Support Analyst
   
   

 
Closing 27 March 2023​

1. Property Manager - Regional x 2 (East London and Mthatha)
2. Senior Legal Advisor (Perfection of Security, Legal Recoveries, Loans and Economic Development 
3. Manager: Enterprise Finance and Business Support - Buffalo City and Amathole Region 
4. Manager Revenue Collection and Debt Management

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View Details of the vacancies below:
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SENIOR MANAGER:  ENTERPRISE FINANCE
5 year Fixed Term Contract - Grade 19– Total Cost to Company

The incumbent shall be responsible for leading, managing and co-ordinating the provision of enterprise finance services in the ECDC, constituting long and short-term loans, risk capital, micro lending, and third-party funding to promote access to finance by businesses, with a view to advancing the growth and development priorities of the Eastern Cape province. The role is also responsible for the design of responsive enterprise finance products and provision of related support services. Functions relating to the enterprise finance role entail the design and management of processes and systems relating to loan applications, processing, approvals, feedback management, pay-outs, collections, monitoring and reporting. Functions relating to support services entail the design and formulation of governance and administrative systems required for the effective rendering of enterprise finance services. In addition, the role shall be responsible for overseeing client contracting and management of securities relating to approved loans. The Senior Manager shall be expected to manage the performance of the loans book, particularly matters relating to collection and impairment rates.
 
KEY DUTIES AND RESPONSIBILITIES
The Key Performance Areas will encompass:
 
Strategic Planning and Governance

• Provide input to the organisational strategy, as well as reviewing organisational activities and recommend corrective actions if necessary.
• Develop unit operational plans and align all activities undertaken in the unit to ensure delivery of corporate objectives.
• Enhance and implement treasury regulation systems, processes, procedures, tools, and control systems.
• Ensure monthly, quarterly, and annual reports are prepared accurately, maintained, and submitted timeously to all stakeholders.
• Implement controls within the section which minimize potential risk to stakeholders.
• Manage preparation and support of all internal and external audits.
• Participate in management forums within ECDC, contributing expertise to enable sound decision making.
• Facilitate departmental communication through appropriate structures and systems.
• Develop and manage relationships with all internal and external stakeholders.
• Provision of management and oversight of funding solutions.
• Design and package relevant funding solutions to address the financial needs of businesses/SMMEs including the short and long-term loan products, risk capital, micro-lending, partnerships and resource mobilisation.
• Design and manage processes and systems relating to loan applications, processing, approvals, feedback management, pay-outs, collections, monitoring and reporting.
• Monitor the implementation of the loan security regime.
• Manage and oversee the provision of funding solutions to improve the sustainability of businesses.
• Develop and oversee systems for loan collection management.
• Develop a loan security regime and due diligence framework for all products.
• Oversee client contracting and management of securities relating to approved loans.
• Develop loan monitoring framework and its implementation and ensure safeguarding of all security documents for the portfolio.
• Manage the performance of the loans book, particularly matters relating to collection and impairment rates
• Plan and develop measures required to support the roll-out of enterprise finance aligned to operational plans and the ECDC strategy.
• Development of policies, procedures, and systems for all funding products
• Develop funding frameworks for the funding solutions and ensure compliance with the relevant legislation for all enterprise finance products.
• Develop Standard Operating Procedures for all products
• Design and formulate governance and administrative systems required for the effective rendering of enterprise finance services.
• Oversee the productivity activities of businesses which includes conducting feasibility studies, listing targeted markets, and setting business goals.

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Portfolio Management and Aftercare

• Oversee the loan portfolio monitoring and aftercare services on all approved financial products.
• Oversee the provision of pre-investment business needs analysis, identify key support interventions and ensure implementation of those interventions post-investment by the ECDC.
• Oversee the management of workouts / restructuring of funded businesses and monitor follow-up and recovery of funds disbursed.
• Establish partnerships with institutions to increase access to financial services for enterprises and for the roll out of the enterprise finance programmes.
• Oversee credit control, collections, and portfolio performance to ensure that financial services are provided and managed to optimise entrepreneurship and sustainable livelihoods.
• Ensure provision of monthly reports and facilitate corrective measures if required.

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Budget Management of Unit

• Manage, control the capital and operational budget of the Unit to ensure effective and efficient functioning within budgetary constraints of ECDC.
• Evaluate the unit’s performance against the approved budget and addressing deviations/variances.
• Monitor, recommend and implement corrective measures to rectify deviations/acts contrary to budgetary provisions, financial regulations, audit requirements and departmental procedures.
• Authorise requisitions, payments, etc. regarding expenditure as delegated.
• Prepare and present reports detailing the status of expenditure and availability of funds for current and short-term interventions.
• Prepare budget transfer requests and submit for approval.
• Sound planning and forecasting of capital expenditure within area of responsibility.

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People Management

• Assign responsibilities and ensure effective task authorisation protocols are in place.
• Implement staff development and training to achieve overall organisational objectives.
• Develop and implement succession plans.
• Adhere to employment equity and recruitment policies.
• Manage the performance of direct and indirect reports in accordance with the ECDC performance management policy and procedure.
• Identify training and development needs, implementing plans to address requirements, as appropriate.
• Manage discipline and absenteeism in accordance with organizational codes and procedures.
• Motivate staff through the implementation of various reward mechanisms."

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Customer and Stakeholder Management

• Conduct stakeholder mapping and relationship building sessions for purposes of establishing expectations and feedback on ECDC regional performance.
• Build and lead an effective team that works collaboratively with others toward achieving organisational goals.
• Gauge the performance of various teams and recommend areas that need improvement and changes to ac hieve the expected targets.
• Identify and facilitate staff development and training interventions to achieve overall organisational objectives.
• Provide exemplary advice and support to the CEO, Board and Senior Management team in relation to stakeholder engagement issues and activities.
• Arrange, attend, and contribute to meetings with key stakeholders and manage expectations.

 
MINIMUM REQUIREMENTS

• Post Graduate Degree in Commerce (Business Management / Economics/ Finance /etc.) or Development or Entrepreneurship studies.
• Minimum of 10 years working experience of which 5 years should be at an enterprise finance, SMME support or economic development environment at a middle management or senior consultancy level.

 
This is a fixed term contract position, and the successful candidate will be subjected to signing of a performance contract and verification of qualification. If you have not been contacted within 8 weeks after the closing date of the advertisement, please regard your application as unsuccessful.
 
 
In making these appointments, ECDC reserves the right to apply the principles enshrined in the Employment Equity Act, its policies and plans.
 
Please send your detailed CV and certified copies of qualifications to
The Human Recourses Department
Tel: (043) 704 5620
Email: humanresources@ecdc.co.za

Closing date: 3 April 2023

 
 

 
 
MANAGER: CORPORATE REPORTING AND PERFORMANCE INFORMATION MANAGEMENT
5 year Fixed Term Contract - Grade 16 – Total Cost to Company

The incumbent will be responsible for the coordination of corporate performance reporting and performance information management. Functions relating to the coordination of corporate performance reporting entail the collation of relevant information from business units as well as external sources; analysis, interpretation and validation of information and data; compilation of quarterly corporate performance, annual, compliance and ad hoc reports; as well as presentation of corporate performance information to relevant structures.
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Activities related to performance information management entail:

• developing and reviewing the integrity of the technical indicator descriptors and ensuring alignment to the corporate plan,
• collection and assessment of the portfolio of evidence and reconciliation of same, including engagements and follow-ups with business units.
• reviewing and analysing quarterly performance milestones and ensuring alignment to annual targets.
• collection and managing corporate performance and compliance information and reporting for presentation to various structures.
• creating and updating the database of corporate performance information.

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The candidate shall also be responsible for programme related monitoring and evaluation support, tracking and reporting on service level standards and attending to queries related to corporate performance reporting and compliance information.
 
KEY DUTIES AND RESPONSIBILITIES
 
The Key Performance Areas will encompass:

Support to Strategic Planning and Governance

• Provide input to the organisational strategy, as well as reviewing organisational activities and recommend corrective actions if necessary.
• Develop unit operational plans and align all activities undertaken in the unit to ensure delivery of corporate objectives.
• Enhance and implement treasury systems, processes, procedures, tools, and control systems.
• Implement controls within the section which minimize potential risk to stakeholders.
• Ensure monthly, quarterly, and annual reports are prepared accurately, maintained, and submitted timeously to all stakeholders.
• Participate in management forums within ECDC, contributing expertise to enable sound decision making.
• Facilitate inter-departmental communication through appropriate structures and systems.
• Manage preparation and support of all internal and external audits.
• Develop and manage relationships with all internal and external stakeholders.

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Corporate Performance Reporting

• Collect performance information and data, and compile corporate performance reports, i.e., corporate plans, quarterly corporate performance reports, Corporate Services Unit quarterly reports, mid-term reports, annual reports, compliance reports and adhoc reports.
• Develop corporate performance communication strategies; standardise, streamline and automate the reporting processes.
• Ensure that the timetable of standard reporting requirements is understood and embedded within the organisation to ensure that deadlines are met.
• Liaise with the Shareholder and Provincial Treasury on reporting requirements, attend to queries and ensure timely submissions of corporate reports.
• Present and attend to queries relating to corporate performance reports and plans.
• Develop sectoral level data and story boards based on ECDC’s increasingly extensive portfolio data sets, pictures and information.

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Performance Information Management

• Develop strategies and project / information management reporting templates to be utilised to guide Corporate reporting processes and standards.
• Data collection, analysis, interpretation and management of performance information for the Annual Report, Corporate Performance Report, Corporate Services Unit Report, Corporate Plan, and adhoc compliance reports;
• Identify opportunities to enhance data collection and analysis including defining and implementing new methods, tools and metrics to support adjustments to data as circumstances change, optimizing automation opportunities and improving reporting efficiency.
• Monitor and report on the key performance indicators within ECDC's portfolio performance reporting framework, including assessment of outputs, outcomes and impact, as well as special analysis when required.
• Evaluate, test and confirm the usefulness of planned and reported performance information in accordance with the identified
  
  

Performance management and reporting framework.

• Present management information reports and summaries to various stakeholders to facilitate decision making.
• Maintain guidelines governing research and reporting processes.
• Assess and respond to related impacts and opportunities relating to government policies, laws, regulations.
• Create and update the database of corporate performance information.
  
  

Assessment and Reconciliation of Portfolio of Evidence

• Manage compilation of data, collection of documents, testimonies, success stories and reports as portfolio of evidence to support the organisational performance.
• Assess of the portfolio of evidence and reconcile with submitted Business Unit Reports and schedules.
• Engage and do follow-ups with business units on gaps identified in the PoEs.
• Coordinate submission of Portfolio of Evidence, report templates, and information of technical indicators to the Internal / External Auditors and/or relevant stakeholders.
• Update Corporate Reports based on outcomes of internal audit process.
• Attend to PoE related queries from the Shareholder and other relevant stakeholders.

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Monitoring, Evaluation and Reporting Support

• Ensure organisation-wide monitoring, evaluation and reporting to ensure that various organisational programmes and interventions are aligned with best practice, legislative requirements and the mandate of the ECDC.
• Develop monitoring and evaluation plans for the entire organisation in line with the relevant frameworks and best practice.
• Design and implement monitoring and evaluation framework and other tools to enable accurate monitoring and evaluation of organisational programmes.
• Coordinate and analyse organisation-wide monitoring and evaluation reviews to assess progress against predetermined objectives and other organisational standards.
• Build M&E capacity and knowledge within the organisation,
• Manage implementation of projects within the area of responsibility, implement recommendations from stakeholders, and prepare required M&E and performance information reports.

 
Budget Management

• Manage and control the capital and operational budget of the Unit to ensure effective and efficient functioning within budgetary parameters of ECDC.
• Evaluate the unit’s performance against the approved budget and addressing deviations/variances.
• Monitor, recommend and implement corrective measures to rectify deviations/acts contrary to budgetary provisions, financial regulations, audit.
• Authorise requisitions, payments, etc. regarding expenditure as delegated.
• Prepare and present reports detailing the status of expenditure and availability of funds for current and short-term interventions.
• Prepare budget transfer requests and submit for approval.
• Sound planning and forecasting of capital expenditure within area of responsibility.

 
Customer and Stakeholder Management

• Lead the development and implementation of stakeholder management strategies.
• Build and maintain excellent and highly efficient working relations with other agencies, key community leaders and groups of influence to ensure organisational goals are met.
• Gauge the performance of the various teams and recommend areas that need improvement and changes to achieve the targets.
• Work in partnership across the ECDC business units to foster a collaborative employee and stakeholder engagement focus.
• Develop and manage relationships with all internal and external stakeholders.

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MINIMUM REQUIREMENTS

• Bachelor's Degree in Arts, Communications, Administration, Development Studies or Commerce.
• 8 years working experience in corporate performance reporting, research and analysis, monitoring and evaluation, and communications of which 3 years must be at middle management or supervisory or consultancy level. Research, report writing, analysis, presentation and communication skills are essential.
  
  

This is a fixed term contract position, and the successful candidate will be subjected to signing of a performance contract and verification of qualification. If you have not been contacted within 8 weeks after the closing date of the advertisement, please regard your application as unsuccessful.
 
 
In making these appointments, ECDC reserves the right to apply the principles enshrined in the Employment Equity Act, its policies and plans.
 
Please send your detailed CV and certified copies of qualifications to
The Human Recourses Department
Tel: (043) 704 5620
Email: humanresources@ecdc.co.za

Closing date: 3 April 2023
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MANAGER: CONTENT MANAGEMENT, INTERNAL AND DIGITAL COMMUNICATIONS
5 year Fixed Term Contract - GRADE 16 - (Total Cost to Company)
 
KEY DUTIES AND RESPONSIBILITIES
The role is responsible for content management, internal and digital communications. The functions related to content management entail the collation of information and development of content for corporate reports, speeches, ECDC website, articles, newsletters, magazines and other the external communication and marketing material. In addition to this, the incumbent will be responsible for internal communications functions which entails the design, development and maintenance of an intranet, issuing of internal communication notices and information, and coordination of organisational wide content for internal stakeholder engagements. Managing the digital communications platform entails development and management of social media platforms and continuous content updates of the website.
 
The Key Performance Areas will encompass:
 
Support to Strategic Planning and Governance

• Provide input to the organisational strategy, as well as reviewing organisational activities and recommend corrective actions if necessary.
• Develop unit operational plans and align all activities undertaken in the unit to ensure delivery of corporate objectives.
• Enhance and implement treasury systems, processes, procedures, tools, and control systems.
• Implement controls within the section which minimize potential risk to stakeholders.
• Ensure monthly, quarterly, and annual reports are prepared accurately, maintained, and submitted timeously to all stakeholders.
• Participate in management forums within ECDC, contributing expertise to enable sound decision making.
• Facilitate inter-departmental communication through appropriate structures and systems.
• Manage preparation and support of all internal and external audits.
• Develop and manage relationships with all internal and external stakeholders.

 
Content Generation and Management
Responsible for building a brand identity and online presence through the creation and dissemination of multimedia content.

• Develop various organisational internal and external electronic and hard copy documentation like magazines, newsletters, articles, information brochures, investor packs etc.
• Collate valuable information, ensure quality content for flagship projects and track worthy milestones created as source of attraction to ECDC's products and services.
• Contribute to the development of content for corporate performance reports for circulation to all relevant stakeholders and ECDC clients.
• Review the relevance of content generated to ensure that ECDC's integrity and reputation.
• Provide and package content updates for corporate reports and marketing material.
• Monitor and evaluate progress made and report to the Senior Management, as well as mitigate risks that might arise.

 
Website and External Communication

• Contribute to the development and ensure implementation of social media and website strategy for the organisation.
• Manage and post content onto social media platforms and website.
• Share content to raise brand awareness and monitor web traffic and metrics in line with best practices.
• Build a brand identity and online presence through the creation and dissemination of multimedia content.

 
Design, development and maintenance of Intranet

• Collaborate with the development team in designing and upgrading of the intranet.
• Drive and manage the continuous content development and uploads for the intranet.
• Liaise with business units on content to be uploaded on the intranet.
• Monitor, evaluate and report progress on the platform’s performance.

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Digital Communication

• Oversee the execution of content for the ECDC’s digital platforms, and strategise, implement and oversee the production of digital marketing campaigns for ECDC’s programmes.
• Plan digital marketing campaigns for projects, including website, email, social media and advertising.
• Develop content for various campaigns through various marketing channels.
• Create digital content and oversee output for campaigns in collaboration with project managers, and also ensure that the projects are represented well on all digital platforms.
• Conceptualise and implement new and creative digital growth strategies for ECDC and associated projects.
• Manage customer feedback / satisfaction surveys on existing services/products.
• Measure the success of digital campaigns, suggest and implement measures to improve performance.
• Keep abreast with the latest digital marketing and social media best practices and technologies

 
Budget Management

• Analyse trends, operating requirements and prepare capital and operating plans/estimates to determine funding for the budgeted projects.
• Manage and control the capital and operational budget of the section to ensure effective and efficient functioning within budgetary parameters of ECDC.
• Evaluate the section’s performance against the approved budget and addressing deviations/variances.
• Authorise payment vouchers, requisitions, etc. regarding expenditure as delegated.
• Sound planning and forecasting of capital expenditure within area of responsibility.
• Compile budget inputs in accordance with policies, procedures, and legal requirements.
• Sound planning and forecasting of capital expenditure within area of responsibility.

 
MINIMUM REQUIREMENTS

• Bachelor's Degree in Communications, Journalism, Marketing, Media Studies or Public Relations
• 8 years working experience in communications, public relations or marketing role of which 3 years must be at management or supervisory or consultancy level.

 
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This is a fixed term contract position, and the successful candidate will be subjected to signing of a performance contract and verification of qualification. If you have not been contacted within 8 weeks after the closing date of the advertisement, please regard your application as unsuccessful.
 
In making these appointments, ECDC reserves the right to apply the principles enshrined in the Employment Equity Act, its policies and plans.
 
Please send your detailed CV and certified copies of qualifications to
The Human Recourses Department
Tel: (043) 704 5620
Email: humanresources@ecdc.co.za

Closing date: 3 April 2023
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ASSISTANT MANAGER PROCUREMENT - Finance (Goods & Services)
Permanent Contract - Grade 15 – Total Cost to Company

The incumbent will be responsible for supporting in the co-ordination and finalisation of the procurement plan relating to goods and services; co-ordinating good and services procurement requests by business units for purposes of initiating procurement processes; obtaining related quotations from identified suppliers; analyse quotations for compliance to SCM policy and prescripts; collate documents and draft reports for procurement committees; communicate to Contracts Manager the outcomes of the bid adjudication process for initiation of contract awards; liaise with suppliers for the delivery of goods and services and resolution of challenges; provide administrative and technical support to procurement committees; and ensure effective safe keeping and filing of bid documents.
 
KEY DUTIES AND RESPONSIBILITIES
The Key Performance Areas will encompass:
 
Procurement Legislation, Policies and Procedures

• Facilitate the review of Procurement policy and procedure for possible amendments and communicate to staff members
• Ensure that best governance practices are in place, and provide valuable inputs towards policy formulation
• Keep the organisation updated and informed on the latest developments regarding PPPFA, Treasury Regulations, Procurement and BEE Acts on a regular basis.
• Conduct workshops to all staff to ensure risk management, understanding and compliance on ECDC procurement policies and procedures and highlight approved amendments effected

 
Pre-tender Submission

• Ensure that briefing sessions are conducted to provide clarity and additional required information to suppliers.
• Liaise with business unit managers to ensure that bills of quantities, job specifications or Terms of Reference are clearly defined.
• Evaluation of Procurement Proposals and Quotes
• Evaluate adequacy and effectiveness of procurement management control
• Manage and serve as a chairperson of the Evaluation Committees at Head Office and Regional Offices
• Provide guidance, practical assistance and support with regard to evaluation criteria to be used to ensure adherence to procurement policies and procedures
• Ensure that quality standards, fairness and transparency are met, maximum investment returns realised, and the best qualifying supplier awarded the contract
• Formulate comprehensive and accurate evaluation reports with recommendations for authorisation.

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Implementation and Monitoring

• Generate, amend and monitor expenditure trends per business unit from the expenditure reports and inform Procurement Committee of the discrepancies observed
• Compile Excel spreadsheet of Procurement approvals by the Business Units to monitor completion of projects and audit disbursements as against budgeted allocations
• Inform Finance Unit and Procurement Committee of transaction status and discrepancies observed, record all deviations for presentation to the Procurement Committee
• Ensure vetting of submissions, and that accountability is maintained and cost savings realised at all times
• Note and record deviation reports approved by the CEO and Executive Management
• Advertise and monitor capturing and maintenance of supplier applications into ECDC Database to encourage utilisation of suppliers on a rotational basis
• Conduct site visitations before implementation of project.

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Reporting and Accounting
Record attendance by Procurement members to the evaluation meetings

• Monitor that Procurement Committee recommendations are carried out and report back on a monthly basis
• Document procurement minutes accurately
• Account and provide management responses to all procurement related audit queries raised by Auditor General
• Compile a detailed procurement report to the Procurement Committee and to the CEO indicating projects status
• Compile procurement extracts to serve as proof of procurement approvals and source of reference before the payments can be effected

 
People Management

• Communicate and allocate departmental objectives to staff
• Ensure staffing levels are adequate to meet departmental objectives
• Train and cross train staff in relevant functions
• Ensure job profiles and performance management is in place for all staff
• Handle grievances and discipline issue
• Motivate and support staff
• Create a team orientated work environment
• Authorise staff attendance and absence.

 
MINIMUM REQUIREMENTS

• National Diploma in the field of Commerce, Public Management or Law
• A minimum of 5 years working experience of which at least 3 years should be at a supervisory level within a supply chain management environment.

 
 
This is a permanent position, and the successful candidate will be subjected to signing of a performance contract and verification of qualification. If you have not been contacted within 8 weeks after the closing date of the advertisement, please regard your application as unsuccessful.
 
In making these appointments, ECDC reserves the right to apply the principles enshrined in the Employment Equity Act, its policies and plans.
 
Please send your detailed CV and certified copies of qualifications to
The Human Recourses Department
Tel: (043) 704 5620
Email: humanresources@ecdc.co.za

Closing date: 3 April 2023
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APPLICATION SUPPORT ANALYST 
Grade 13 – Total Cost to Company
 
The incumbent shall be responsible for managing the resolution of business-related applications and systems issues across the organisation to ensure that operational processes run smoothly and enable users to conduct their business. The role entails providing detailed analysis and troubleshooting of functional/solution queries escalated by the helpdesk support by maintaining ticket logs and communicating to internal/external stakeholders; and providing effective and high-quality support to end users across all the enterprise systems by overseeing the installation, configuration and implementation of systems software and business-related computer applications. The incumbent will also be responsible for evaluating existing organizational software and application setups and identify areas for potential improvement, escalate same to management and play an active role in identifying and implementing required changes.
 
KEY DUTIES AND RESPONSIBILITIES
 
The Key Performance Areas will encompass:
 
Systems Analysis, Design and Implementation

• Identify and investigate user problems and needs, craft and aid in implementing the solutions and provide continuing support to resolve the problem.
• Participate in the development, implementation, installation and testing of application software
• Perform Impact analysis of the reported issues or risks and find root causes and solve the issue by going through the business and systems workflow.
• Work in partnership with other functional Business units to gather requirements for enhanced applications and optimised operations
• Produce specifications for system changes to meet defined user and business requirements
• Identify and resolve issues by recommending modifications to business processes
• Maintain configuration settings for different enterprise systems and functional business areas to comply with changes, enhance performance and reliability
• Continuous monitoring and fixing of issues that arise, including bug fixes
• Analyse service desk incidents and identify recurring incidents and record as problems
• Provide support and maintain the database infrastructure which underpins business applications including system updates, upgrades and infrastructure maintenance
• Provide batch support, health checks at the start of the day/end of the day and deploy configuration changes/release

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Stakeholder Management (User Support)

• Provide level 2 timely and effective response to user requests and resolution of all types of incidents
• Actively managing and maintaining all Level 2 logs including escalation to Level 3 (Development, IT Services, Business Analysts, Product Managers and or 3rd parties and other integration partners, reviewing and maintaining log classification, prioritisation, workflow transition and ensures all examples, re-creation steps and alternate solutions are conveyed to the end user
• Work with Level 1 support in actively dispatching all queries including assigning technical priority and assignee, providing coaching sessions including live log handling and call listening, creating and maintaining known issues / top call drivers and maximising efficiency of the support escalation processes.
• Collaborate across the business to quickly reach an effective resolution for end users, to request updates to learning materials and online resources and to contribute to knowledge base articles.
• Provide user query support and monitoring support queries, with as minimal as possible escalations to development teams
• Use firm standard support tools and processes in handling support escalations from Level 1 team, including complex user and monitoring support queries, with as minimal as possible escalations to Level 3 teams
• Provide after hours and weekend support related activities as per operational requirements
• Create knowledge base articles after incident resolution
• Deal with support escalations from Level 1 team, including complex user and monitoring support queries, with as minimal as possible escalations to L3 teams
• Analyse service desk incidents and identify recurring incidents and record as problems
• Coordinate and execute the activities and operational procedures required to deliver internal and outsourced information and technology services
• Adhere to and conform with appropriate departmental procedures and practices

 
Risk and Compliance

• Administer and maintain user access to all business-related applications
• Investigate security incidents and manages access problems related to Business Applications
• Review user access permissions timeously as per User Access Management policies and procedures
• Provide support and maintain the database infrastructure which underpins business applications including system updates, upgrades, license renewal and infrastructure maintenance to minimise disruptions
• Adhere to and conform with appropriate departmental procedures and practices related to risk and compliance
• Management of Systems Changes, Testing, Documentation and Training
• Log and document change requests, upgrades and enhancements for all enterprise systems as per change management procedures.
• Document system specifications for enhancements, upgrades and legacy functions according to standard templates.
• Assists with the systems documentation of the requirements and procedures.
• Integrate and test system components and/or subsystems and their interdependencies in order to create operational services and streamlined business processes (as-is /to-be).
• Participate in the development of training materials and assist in conducting training and workshops
• Train users on all enterprise systems

 
Reporting

• Prepare weekly, monthly, and quarterly reports according to the defined requirements and submit to the relevant stakeholders.

 
MINIMUM REQUIREMENTS

• National Diploma in Information Technology/Software Development/Information Systems
• A minimum of 3 years working experience of which 2 years should be in the ICT helpdesk, service role or troubleshooting role with working knowledge of ticket logging systems, windows desktop and MS Office technologies.
• Working experience in prioritisation based on Service Level Agreements imperatives in the IT environment will be an added advantage

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This is a permanent contract position, and the successful candidate will be subjected to signing of a performance contract and verification of qualification. If you have not been contacted within 8 weeks after the closing date of the advertisement, please regard your application as unsuccessful.
 
 
In making these appointments, ECDC reserves the right to apply the principles enshrined in the Employment Equity Act, its policies and plans.
 
Please send your detailed CV and certified copies of qualifications to
The Human Recourses Department
Tel: (043) 704 5620
Email: humanresources@ecdc.co.za

Closing date: 3 April 2023
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​PROPERTY MANAGER - REGIONAL X2  (EAST LONDON AND MTHATHA)
5 year fixed term contract - Grade 17 - Total Cost to Company

The incumbent will be responsible for providing leadership, directing, and managing the ECDC’s regional office property portfolio in line with the organisation's strategic and financial sustainability and mandate. The incumbent’s responsibilities shall incorporate the following at regional level:

• leasehold management,
• investment asset management,
• infrastructure development,
• facilities management.
• risk, compliance and governance relating to the regional properties portfolio.

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The role shall also be responsible for driving revenue collection as it relates to property leases and will be responsible for monitoring, reporting, as well as people management.
 
Key Duties and Responsibilities 
The Key Performance Areas will encompass:
 
Support in Strategic Planning & Governance

• Provide input to the organisational strategy, as well as reviewing organisational activities and recommend corrective actions if necessary.
• Develop unit operational plans and align all activities undertaken in the unit to ensure delivery of corporate objectives.
• Enhance and implement treasury systems, processes, procedures, tools, and control systems.
• Implement controls within the section which minimize potential risk to stakeholders.
• Ensure monthly, quarterly, and annual reports are prepared accurately, maintained, and submitted timeously to all stakeholders.
• Participate in management forums within ECDC, contributing expertise to enable sound decision making.
• Facilitate inter-departmental communication through appropriate structures and systems.
• Manage preparation and support of all internal and external audits.
• Develop and manage relationships with all internal and external stakeholders.
• Implement property leasing and facilities management strategy and framework to achieve the region’s objectives in line with ECDC corporate strategy.
• Implement the operational processes in accordance with the organisation’s strategic plans, policies, legislation, and regulations related to property management.
• Enhance the implementation of business process mapping to improve efficiencies and effectiveness.

 
Asset Management

• Review and approve payments to the various municipal authorities to verify tariffs and rates aligned to ECDC market valuations, and file objections where necessary.
• Manage and coordinate campaigns and disposals of non-profit making assets at regional level.
• Implement Deed of Sale contracts as requested by the Asset Management Division at Head Office.
• Implement strategies and provide regional support for EOI or similar regional property campaigns.
• Liaise with attorneys in respect of disposal and eviction processes to ensure timeous actioning of instructions from Head Office.

 
Leasehold Management

• Source tenants for vacant properties at a regional level including institutional tenants for larger residential, commercial and industrial properties.
• Manage the tenant application process to ensure that vacant properties are timeously allocated to pre-approved tenants.
• Review lease applications prior to presentation at Property Allocation Committee (PAC) to ensure that they comply with policy requirements.
• Manage the renewal process of leases to ensure that leases are renewed prior to the expiry date.
• Manage the oversight of debt collection of rental arrears and oversee the signing of Acknowledgements of Debt (AODs) and enforcement thereof.
• Oversee the regional helpdesk to ensure that tenant complaints and queries are dealt with timeously.

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Infrastructure and Facilities Management

• Implement regional maintenance plans on schedule to required standard and escalate problems timeously where intervention is required by senior management.
• Identify regional requirements for property and infrastructure development and make submissions for inclusion into plans, budgets and programs.
• Facilitate regular property inspections to ensure that authorised work in respect of maintenance, refurbishments or infrastructure projects is completed according to specification and completed timeously.

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Stakeholder Management

• Liaison with local, provincial and national government representatives.
• Ad hoc liaison and meetings with ECDC tenants, prospective tenants, institutional tenants and organised business structures.
• Liaise with ECDC funding representatives and service providers for infrastructure projects.
• Participate in different stakeholder for and provide strategic insights.

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Monitoring and reporting

• Compile monthly regional reports to provide status updates and progress made on vacancy rate, lease renewals, debt collection interventions, property maintenance and refurbishments, management of AODs and staff performance.
• Compile ad-hoc regional reports on other property related matters and initiatives as required by the organization.

 
People management

• Performance management of regional property staff to promote increased productivity.
• Training and development of regional property staff and interns to capacitate them and increase efficiencies.
• Manage implementation of disciplinary action and conflict resolution related to regional property staff when required.

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Budget Management of the Unit

• Manage and control the capital and operational budget of the Unit to ensure effective and efficient functioning within budgetary parameters of ECDC.
• Evaluate the unit’s performance against the approved budget and addressing deviations/variances.
• Monitor, recommend and implement corrective measures to rectify deviations/acts contrary to budgetary provisions, financial regulations, audit.
• Authorise requisitions, payments, etc. regarding expenditure as delegated.
• Prepare and present reports detailing the status of expenditure and availability of funds for current and short-term interventions.
• Prepare budget transfer requests and submit for approval.
• Sound planning and forecasting of capital expenditure within area of responsibility.

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Minimum Requirements 

• Bachelor of Commerce, Civil Engineering or Architecture.
• A minimum of 8 years relevant experience in the property management industry of which 3 years should be at middle management, senior supervisory or consultancy level.
• An in-depth understanding of leasehold and property management is essential. Experience in working in multi-cultural and diverse teams will be an added advantage.

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This is a fixed term contract position, and the successful candidate will be subjected to signing of a performance contract and verification of qualification. If you have not been contacted within 8 weeks after the closing date of the advertisement, please regard your application as unsuccessful.
 
In making these appointments, ECDC reserves the right to apply the principles enshrined in the Employment Equity Act, its policies and plans.
 
Please send your detailed CV and certified copies of qualifications to
 
The Human Resources Department
Tel: (043) 704 5620
Email: humanresources@ecdc.co.za
 
Closing date: 27 March 2023
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SENIOR LEGAL ADVISOR – (PERFECTION OF SECURITY, LEGAL RECOVERIES, LOANS AND ECONOMIC DEVELOPMENT FUND)
5 year fixed term contract - Grade 17 – Total Cost to Company
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The role shall be responsible for rendering in-house legal services relating to:

• providing legal services relating to drafting, custody and perfection of securities for loans, and
• providing legal support for collection of outstanding loans;
• legal services support to the Eastern Cape Economic Development Fund.
• project finance services (i.e. drafting, review, negotiations and re-negotiations in respect of project finance),
• commercial and corporate finance transactions for the Corporation and its subsidiaries;

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The incumbent shall also be expected to provide legal advice relating to designated area of work to mitigate the legal risks that the corporation and its subsidiaries may be exposed to in their daily business activities.
 
Key Duties and Responsibilities 
The Key Performance Areas will encompass:
 
Support to Strategic Planning and Governance

• Provide input to the organisational strategy, as well as reviewing organisational activities and recommend corrective actions if necessary.
• Develop unit operational plans and align all activities undertaken in the unit to ensure delivery of corporate objectives.
• Enhance and implement treasury systems, processes, procedures, tools, and control systems.
• Implement controls within the section which minimize potential risk to stakeholders.
• Ensure monthly, quarterly, and annual reports are prepared accurately, maintained, and submitted timeously to all stakeholders.
• Participate in management forums within ECDC, contributing expertise to enable sound decision making.
• Facilitate inter-departmental communication through appropriate structures and systems.
• Manage preparation and support of all internal and external audits.
• Develop and manage relationships with all internal and external stakeholders.

 
Provision of Legal Support and Opinion to Business Units and Subsidiaries

• Provide strategic support to ECDC business units and subsidiaries on any legal related issues/matters to reach amicable solutions.
• Provide legal advice and draft legal opinions / legal documents to ensure that business units operate within the legal framework.
• Conduct factual problem and dispute analysis through consultations.
• Assess contingency and reliability of available evidence and burden of proof.
• Conduct legal research on legal aspects of disputes or problem areas and provide legal opinion where necessary.
• Prepare memoranda to external attorneys and Counsel as and when required.
• Analyse costs of litigation matters and report on the overall expenditure.
• Track progress of implementation of outcomes of legal opinions.
• Provide legal support related to the operations and functioning of the EC Economic Development Fund.

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Legal Risk Mitigation

• Provide legal support by establishing, communicating and facilitating the use of appropriate risk management methodologies, tools and techniques to mitigate risk.
• Support business units and subsidiaries in establishing, maintaining and continuously improving risk management capabilities.
• Conduct risk analysis and advise Line Management of direct and indirect risks and impact thereof.
• Provide legal guidance and proactively identify any associated legal risks that business units may encounter.

 
Perfection of securities for loans recoveries

• Develop frameworks and techniques to deal with the perfection of securities for loan recoveries.
• Analyse major commercial proposals in development finance and property development portfolios.
• Prepare and submit monthly legal reports to the attention of debt collections unit.
• Develop a business unit plan to provide guidance and direction of the operations of debt collection unit.

 
Stakeholder Management

• Manage relationships with different stakeholders, such as attorneys, counsel, business units, ECDC tenants and clients.
• Liaise and hold meetings with various stakeholders, as well as, managing relations with property developers and funders.
• Liaise and hold meetings with institutional clients and organised business structures to articulate ECDC's strategic objectives.
• Network with key stakeholders, business formations, and other development bodies.

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Budget Management of the Unit

• Manage and control the capital and operational budget of the Unit to ensure effective and efficient functioning within budgetary parameters of ECDC.
• Evaluate the unit’s performance against the approved budget and addressing deviations/variances.
• Monitor, recommend and implement corrective measures to rectify deviations/acts contrary to budgetary provisions, financial regulations, audit.
• Authorise requisitions, payments, etc. regarding expenditure as delegated.
• Prepare and present reports detailing the status of expenditure and availability of funds for current and short-term interventions.
• Prepare budget transfer requests and submit for approval.
• Sound planning and forecasting of capital expenditure within area of responsibility.

 
People Management

• Assign responsibilities and ensure effective task authorisation protocols are in place.
• Implement staff development and training interventions to achieve overall organisational objectives.
• Develop and implement succession plans in the quest to build capacity for career advancement.
• Adhere to employment equity and recruitment policies.
• Manage the performance of the team in accordance with the ECDC performance management policy and procedure.
• Identify training and development needs, implementing plans to address requirements, as appropriate.
• Manage discipline and absenteeism in accordance with organizational codes and procedures.
• Motivate staff through the implementation of various reward mechanisms to encourage excellent productivity.

 
Minimum Requirements

• Bachelor's Degree in the legal field, e.g. LLB or B. Com Law and admission as a practicing Attorney.
• Minimum of 10 years legal practice and/or advisory experience in a corporate environment, 5 years of which should be post-admission as an attorney or advocate with relevant work experience at middle management or senior consultant level. Knowledge of Corporate Law and/or Legal Recoveries is essential.

 
This is a fixed term contract position, and the successful candidate will be subjected to signing of a performance contract and verification of qualification. If you have not been contacted within 8 weeks after the closing date of the advertisement, please regard your application as unsuccessful.
​
 
In making these appointments, ECDC reserves the right to apply the principles enshrined in the Employment Equity Act, its policies and plans.
 
Please send your detailed CV and certified copies of qualifications to
The Human Recourses Department
Tel: (043) 704 5620
Email: humanresources@ecdc.co.za
​
Closing date: 27 March 2023


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MANAGER: ENTERPRISE FINANCE AND BUSINESS SUPPORT - BUFFALO CITY AND AMATHOLE REGION
5 Year Contract - Grade 16 - (Total Cost to Company)
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Key Duties and Responsibilities​
The role is responsible for the coordination and management of responsive enterprise finance products and provision of related business support services within the region. Functions relating to the enterprise finance role entail the management of processes and systems relating to loan applications, processing, recommendations, feedback management, payouts, collections, monitoring and reporting for the region. Functions relating to business support services entail the regional coordination and management of governance and administrative systems required for the effective rendering of business support services in respect of promoting growth as well as capacity building of entrepreneurs / enterprises to enhance business productivity. The role shall be responsible for coordinating and managing client contracting and management of securities relating to approved loans within the region. The Manager shall also be expected to manage the performance of the regional loans book particularly matters relating to collection and impairment rates.

The Key Performance Areas will encompass: 

Support in Strategic Planning and Governance

• Provide input to the organisational strategy, as well as reviewing organisational activities and recommend corrective actions if necessary.
• Develop unit operational plans and align all activities undertaken in the unit to ensure delivery of corporate objectives.
• Enhance and implement treasury systems, processes, procedures, tools, and control systems.
• Implement controls within the section which minimize potential risk to stakeholders.
• Ensure monthly, quarterly, and annual reports are prepared accurately, maintained, and submitted timeously to all stakeholders.
• Participate in management forums within ECDC, contributing expertise to enable sound decision making.
• Facilitate inter-departmental communication through appropriate structures and systems.
• Manage preparation and support of all internal and external audits.

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Provision of management funding solutions

• Contribute to the design and packaging of relevant funding solutions to address the financial
• needs of businesses at regional level, i.e., short- and long-term loan products; Risk Capital;
• Micro Lending; and other financial products.
• Facilitate partnerships and mobilise resources to financially support businesses.
• Monitor the implementation of the loan security regime at regional level.
• Manage and oversee the provision of funding solutions to improve the sustainability of businesses at regional level.
• Manage loan collection processes and contribute to the development of the loan monitoring framework and its implementation at regional level.
• Ensure safeguarding of all security documents for the regional portfolio.
• Review credit exposures based on the regional loans portfolio reports and implement corrective action.
• Entrepreneurship and Business Support Programme Management
• Manage identification of key sectors / industries business support programmes to be implemented at regional level and ensure roll-out thereof.
• Provide support for businesses to promote commercial activity and productivity.
• Maximize individual and the team’s proficiency in working on all aspects of financing and supporting businesses within the region.
• Coordinate and manage the identification of key interventions required to support funded and non-funded businesses within the region.
• Plan and provide resources required to support the roll-out of business development services, aligned to operational plans and the ECDC strategy.
• Oversee the management of training interventions required for funded and non-funded businesses within the region.
• Manage the monitoring and evaluation of the effectiveness and efficiency of the various business support interventions within the region.
• Lead the process of business plan development and other technical support to increase lending opportunities to enterprises within the region.

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Portfolio Management and Aftercare

• Manage regional loan portfolio monitoring and aftercare services on all approved financial products.
• Provide monthly reports and facilitate corrective measures if required.
• Develop partnerships to increase access to financial services for enterprises within the region.
• Manage regional workouts / restructuring of funded businesses and monitor follow-up and recovery of funds disbursed.
• Manage incubation support programme including the identification of incubation opportunities (and needs) to be supported within the region.
• Establish relationships with partner institutions for the roll out of the enterprise finance and business support programmes within the region.
• Manage credit control, collections, and portfolio performance to ensure that financial services are provided and managed to optimise entrepreneurship and sustainable livelihoods within the region.

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Management of Pre & Post Investment Support

• Plan and develop measures required to support the roll-out of enterprise finance and business development services aligned to operational plans and the ECDC strategy.
• Contribute to the productivity activities of businesses within the region, which includes conducting feasibility studies, listing targeted markets, and setting business goals.
• Provide pre-investment business needs analysis, identify key support interventions and ensure implementation of those interventions post-investment by the ECDC.

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Budget Management of the Unit

• Manage and control the capital and operational budget of the Unit to ensure effective and efficient functioning within budgetary parameters of ECDC.
• Evaluate the unit’s performance against the approved budget and addressing deviations/variances.
• Monitor, recommend and implement corrective measures to rectify deviations/acts contrary to budgetary provisions, financial regulations, audit.
• Authorise requisitions, payments, etc. regarding expenditure as delegated.
• Prepare and present reports detailing the status of expenditure and availability of funds for current and short-term interventions.
• Prepare budget transfer requests and submit for approval.
• Sound planning and forecasting of capital expenditure within area of responsibility.

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Management of the Regional Team

• Assign responsibilities and ensure effective task authorisation protocols are in place.
• Identify staff development and training to achieve overall organisational objectives.
• Manage the performance reporting in accordance with the ECDC performance management policy and procedure.
• Manage discipline and absenteeism in accordance with organizational codes and procedures.
• Build and lead an effective team that works collaboratively with others toward achieving organisational goals.

 
Customer / Stakeholder Management

• Stakeholder engagement and regular interaction with local municipalities and relevant authorities for resolution of utility issues.
• Conduct stakeholder mapping and relationship building sessions for purposes of determining expectations and soliciting feedback on ECDC performance.
• Arrange, attend and contribute to meetings with key stakeholders and manage expectations.
• Ensure that customer satisfaction survey is conducted annually.
• Develop and manage relationships with all internal and external stakeholders.

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Minimum Requirements 

• Relevant Bachelor's Degree in Commerce
• A minimum of 8 years working experience in enterprise finance, enterprise support and/or economic development of which 3 years must be at middle management or senior consultant level.
• This is a fixed term contract position, and the successful candidate will be subjected to signing of a performance contract and verification of qualification. If you have not been contacted within 8 weeks after the closing date of the advertisement, please regard your application as unsuccessful.

​
 
In making these appointments, ECDC reserves the right to apply the principles enshrined in the Employment Equity Act, its policies and plans.
 
Please send your detailed CV and certified copies of qualifications to
​
The Human Recourses Department
Tel: (043) 704 5620
Email: humanresources@ecdc.co.za
​
Closing date: 27 March 2023

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MANAGER REVENUE COLLECTION AND DEBT MANAGEMENT
5 year term fixed contract - Grade 16 - Total Cost to Company
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The incumbent shall be responsible for over-seeing, monitoring, and reporting on revenue collection and debt management across the ECDC operations. In carrying out this mandate, the incumbent shall be responsible for the following:

• driving the efforts for the establishment of effective revenue management and debt collection systems and processes,
• formulating intervention measures to rectify shortcomings and weaknesses, and
• establishment and management of the Debt Collection Panel.

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The incumbent shall also be responsible for coordinating the interface between end user departments and the legal services unit regarding referrals to the legal services unit in respect of judgements, evictions and collections. The outcome of the incumbent’s efforts should be a high collection rate for lease rentals and loan advances as well as low impairments.
​
Key Duties and Responsibilities 
The Key Performance Areas will encompass:
 
Support in Strategic Planning & Governance

• Provide input to the organisational strategy, as well as reviewing organisational activities and recommend corrective actions if necessary.
• Develop unit operational plans and align all activities undertaken in the unit to ensure delivery of corporate objectives.
• Enhance and implement treasury systems, processes, procedures, tools, and control systems.
• Implement controls within the section which minimize potential risk to stakeholders.
• Ensure monthly, quarterly, and annual reports are prepared accurately, maintained, and submitted timeously to all stakeholders.
• Participate in management forums within ECDC, contributing expertise to enable sound decision making.
• Facilitate inter-departmental communication through appropriate structures and systems.
• Manage preparation and support of all internal and external audits.
• Develop and manage relationships with all internal and external stakeholders.

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Revenue Collections

• Manage efficient revenue collection of loans and rentals in line with relevant policies and procedures.
• Implement strategies and interventions for the delivery of high quality and cost-effective revenue collection services to strengthen the resilience of the revenue collection services.
• Ensure timeous, correct and accurate billing on the revenue billing systems as per lease and loan agreements.
• Daily monitoring of debtors’ book to ensure that timeous steps are taken for revenue collection.
• Review, analyse and report on loans and rental revenue collections.
• Follow up on all outstanding matters relating to conclusion of lease and loan agreements.
• Continuously liaise with the enterprise finance advisors, property administrators and ensure accurate and timeous reporting.
• Review all documentation compiled by revenue collection officer.
• Prepare cost-benefit analysis for defended matters.

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Debt Management

• Manage efficient debt management of loans, rentals and municipal accounts in line with policies and procedures.
• Review all documentation compiled by Debt Collection, monitoring and reporting officer.
• Implement strategies and interventions for the delivery of high quality and cost-effective debt management services to strengthen the resilience of the debt management services.
• Ensure positive customer service experience in the process of collections and ensure high standards of customer service.
• Prepare accurate reports to facilitate monitoring of debt collection management.
• Review age analysis for properties and loan debts and engage with clients to secure payment arrangements to prevent debts from being handed over.
• Continuously liaise with the enterprise finance advisors and property administrators and ensure accurate and timeous reporting.
• Co-ordinate and review payment of invoices from attorneys and debt collectors.
• Engage with property credit controllers on the municipal accounts to ensure proper management of municipal accounts.
• Assessment of impairment and loan collateral, and submission of recommendations to EXMA.
• Review and analyse debt collectors reports and propose corrective measures where necessary.

 
Budget Management of the Unit

• Manage and control the capital and operational budget of the Unit to ensure effective and efficient functioning within budgetary parameters of ECDC.
• Evaluate the unit’s performance against the approved budget and addressing deviations/variances.
• Monitor, recommend and implement corrective measures to rectify deviations/acts contrary to budgetary provisions, financial regulations, audit.
• Authorise requisitions, payments, etc. regarding expenditure as delegated.
• Prepare and present reports detailing the status of expenditure and availability of funds for current and short-term interventions.
• Prepare budget transfer requests and submit for approval.
• Sound planning and forecasting of capital expenditure within area of responsibility.

​
People Management

• Assign responsibilities and ensure effective task authorisation protocols are in place.
• Implement staff development and training interventions to achieve overall organisational objectives.
• Develop and implement succession plans in the quest to build capacity for career advancement.
• Adhere to employment equity and recruitment policies.
• Manage the performance of the team in accordance with the ECDC performance management policy and procedure.
• Identify training and development needs, implementing plans to address requirements, as appropriate.
• Manage discipline and absenteeism in accordance with organizational codes and procedures.
• Motivate staff through the implementation of various reward mechanisms to encourage excellent productivity.

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Minimum Requirements

• Bachelor's Degree in Commerce
• 8 years working experience in revenue management, debt collection or related area of which 3 years must be at middle management or senior supervisory level.

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This is a fixed term contract position, and the successful candidate will be subjected to signing of a performance contract and verification of qualification. If you have not been contacted within 8 weeks after the closing date of the advertisement, please regard your application as unsuccessful.
 
 
In making these appointments, ECDC reserves the right to apply the principles enshrined in the Employment Equity Act, its policies and plans.
 
Please send your detailed CV and certified copies of qualifications to

The Human Resources Department
Tel: (043) 704 5620
Email: humanresources@ecdc.co.za 
 
Closing date: 27 March 2023