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DURBAN UNIVERSITY OF TECHNOLOGY (DUT)
 

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UNIFIED COMMUNICATIONS SPECIALIST
Durban University Of Technology
Durban, KwaZulu-Natal
Permanent
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Date 03 July 2024
 
Job Details
Division: ICTS
Business Unit: IT Infrastructure & Operations
Minimum experience: Not Applicable
Company primary industry: Higher Education
Job functional area: Information Technology
 
Job Description
Durban University of Technology (DUT) is located on the warm east coast of South Africa. It sprawls over seven (7) campuses in tropical and picturesque Durban, and in Pietermaritzburg, with its undulating hills that flow over from the Drakensberg Mountain.
According to our ENVISION2030 strategy, DUT’s DNA has two strands, namely ‘people-centred and engaged’ and ‘innovative and entrepreneurial’. These are interwoven intrinsically by a number of double pairs consisting of ‘values and principles’ that bind our double-helix together. The extrinsic expression of our DNA is via The DUT-Way; which demonstrates our collective character and behaviour.
The University’s ultimate goal is to contribute towards improving the lives and livelihoods of all its people, both internal and external. DUT consistently strives towards excellence and greatness in teaching-learning and in research-innovation; something that has been recognized recently when The Times Higher Education’s World University Rankings placed DUT within the top 500 of universities in the world and within the top 5 universities in South Africa. The enactment of these internationally recognized strengths is demonstrated in our impactful engagement internally and externally in service of our localities, the region and the country at large.
 
Information and Communication Technologies Services (ICTS)
Enterprise IT Infrastructure & Operations
Post – Unified Communications Specialist
 
Minimum Requirements:
  • NQF Level 7 qualification in Computer Science/Information Technology/Electronic Engineering
  • Five years’ experience in conventional communication carriers
  • Five years’ experience in unified communication

Key competencies:
  • Unified communication carriers
  • Operating systems
  • Communication security
  • Communication distribution networks
 
Summary of Duties:
  • System administration actions are required in accordance with scheduled activities
  • User creation
  • Access
  • Security
  • System Monitoring
  • Maintenance; or
  • Receive a request to perform system administration and analyse to determine the nature and extent of the administration required
  • User creation
  • Access
  • Security
  • Monitoring
  • Maintenance
  • Deletion
  • Determine the required administration actions in accordance with the schedule/request
  • Ensure that the necessary change requests are authorised in accordance with procedures
  • Complete the necessary system administration in accordance with policies and procedures
  • User creation
  • Access
  • Security
  • Monitoring
  • Maintenance
  • Deletion; or
  • Escalate administration actions to the relevant role players where required and monitor to ensure completion within allocated time frames
  • Test the administration actions to ensure functionality
  • Document administration actions for future reference purposes
  • Analyse the DUT strategy and roadmap to determine the future trends and strategic direction
  • Interpret and relate the DUT strategy and roadmap to the departmental roadmap to determine the direction of the specific area Conduct research to determine trends in technology related to the specific area and the impact on other areas
  • Collate the information into a workable document for use in the development of a roadmap
  • Identify and relate the related technology to the departmental roadmap
  • Obtain the roadmap of the provider of the technology to determine the sustainability of supply if technology is selected
  • Compile a draft roadmap in accordance with the required format
  • Receive a request for the development of a solution/functionality and analyse to determine the nature of the solution/functionality; or
  • The need for a solution/functionality is identified during operational output
  • Analyse received business needs to determine an appropriate solution/functionality
  • Liaise with the relevant role players to determine the exact needs and to compile a first draft URS/Specification
  • Conduct an impact study to determine the possible effect on the current- and associated systems
  • Conduct a feasibility study to determine the cost of the implementation of the solution/functionality
  • Obtain approval for the development of the solution/functionality and the necessary acquisitions
  • Compile a design specification in accordance with the draft specification
  • Compile a project plan for the development of the solution/functionality Conduct an impact analysis, where necessary, to determine the possible impact on the systems/applications
  • Schedule the management actions in accordance with policies and procedures
  • Execute the management action in accordance with policies and procedures
  • Test the solution management on the test bed as required
  • Implement the solution on the production system in accordance with policies and procedures
  • Test the implement actions to ensure that system and functionality operation is not affected
  • Monitor the applications and systems to ensure functionality after final implementation
  • Document management actions for future reference purposes
  • Receive and analyse a request to determine the nature and extent of the support to be provided; or
  • The need for provision of support is identified during the execution of outputs
  • Diagnose the problem to determine the appropriate action
  • Provide information
  • Provide possible solutions
  • Conduct research to develop a solution
  • Escalate the problem to the best possible person for resolution
  • Provide/develop a solution; or
  • Escalate the problem to the relevant role players for a solution
  • Ensure that escalated problems are resolved within the allocated time frame
  • Test the solution to ensure that the diagnosed problem is resolved
  • Implement the solution in accordance with procedures and tested to ensure that the solution is functional
  • Monitor the implemented solution for a period in accordance with the impact on the system
  • Document the solution in accordance with policies and procedures in the standardised format where necessary
  • Submit the resolution document to the document management system for future reference purposes
  • Provide feedback to the relevant role players




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Contact Person: Miss ZJ Ngcobo
Status of Position: Permanent
Salary: Market Related
 
To Apply:
Please complete application form downloadable from DUT careers portal and send together with detailed CV, copies of ID, qualifications, and a covering letter. Please note that you do not have to use more than one method of applying.
 
Kindly note:
Communication will be entered into with short-listed candidates only. Only applications made on our application for employment form would be considered.
 
“While DUT strives for equal opportunities, preference will be given to suitable candidates in terms of the University’s equity policy” The University reserves the right NOT to make an appointment.
 
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