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DISCOVERY IS HIRING
TECHNICAL OPERATIONS LEAD (DEVOPS)
Business Unit: Discovery Central Services
Function: Information Technology
Date: 21 Nov 2023
About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.
About Vitality Group
Vitality Group, a subsidiary of Discovery Limited offers a wellness platform program to global insurance companies that provides innovative health to foster healthier and happier lives. Vitality Group is responsible for the expansion of the Vitality Shared-Value Insurance business model beyond South Africa and the UK, serving to fully leverage the assets and intellectual property of Discovery beyond its primary markets.
Vitality Group operates a business providing wellness solutions to employer groups in the United States and partners with leading Insurers across the world to launch and grow Vitality Shared-Value Insurance in their markets. Vitality Group is also responsible for Discovery’s 25 percent equity investment in Ping An Health, the largest comprehensive medical insurer in China. Vitality Group’s businesses jointly reach more than 10 million members across 22 countries (Austria, Australia, Canada, China, France, Germany, Hong Kong, Japan, Malaysia, Pakistan, Philippines, Singapore, South Africa, South Korea, Sri Lanka, Thailand, the United Kingdom, the United States, New Zealand, Ecuador and Vietnam).
Key Purpose
Manage a team of DevOps and Cloud engineers that is responsible for the maintenance and ongoing improvement of the technology stack in the vitality global platform. This team is also responsible for providing technical support in accordance with agreed Service Level Agreements. This individual oversees the daytoday devops and cloud infrastructure operational activities.
Areas of responsibility may include but not limited to
- Oversee daytoday DevOps and Cloud infrastructure operations
- Deal with Incidents logged and co-ordinate the team to restore the service
- Responsible for leading and managing the Cloud and DevOps administration Team
- Responsible for 3rd party vendor management
- Responsible for tool upgrades and maintenance
- Responsible for co-ordinating deployment and incident support shifts
- Be the escalation point for DevOps/Cloud Infrastructure related issues
- Responsible for the Disaster Recovery Plan
- Provide updates/communicate to senior management and stakeholders on ongoing incidents or upgrades
- Manage the implementation of new solutions/security updates in collaboration with InfoSec, Engineering and Architecture
- Facilitate, manage and co-ordinate tool upgrades as per defined roadmap
- Present root cause findings at Senior Management meetings
- Facilitate root cause analysis meetings with various SME’s
- Evaluate individual performance based on defined KPIs and incentivise accordingly
- Analyse, remediate and report on cloud related costs and savings
- Personal Attributes and Skills
Key attributes
- Strong Ownership qualities
- Ability to assess and prioritize
- Acute attention to detail and ability to communicate that detail
- Excellent planning and organizational skills
- Able to work under pressure in a fast-paced environment
- A strong passion for customers and technology
- Self-motivated, self-thinker and pro-active
- Excellent communications skills and good team player
- Strong interpersonal skills specifically with the ability to establish and grow relationships with diverse stakeholders
- Well-developed conflict handling skills
- Willing to learn and develop oneself
Required Technical Experiance
- AWS or Azure Cloud experiance
- Experience with Jenkins
- Linux experiance
- Kubernetes experiance
- Terraform
- Dynatrace
- Grafana and Prometheus
- Elasticsearch
Behavioural Competencies:
- Drives Results
- Values Driven
- Optimistic
- Learns on the Fly
- Resilient
- Instils Trust
- People Savvy
- Problem Solver
- Manages complexity
- Balances Stakeholders
- Transparency
- Multitasking
- Organizational skills
- Analytics
Education and Experience
Education:
- A Batchelor’s Degree or Diploma Information Technology
Experience:
- 3 – 5 years of experience in a customer focused environment, preferably in IT, internet or software industry
- 3 – 5 years experience managing Vendor delivery in an IT organization
- Previous experience managing a team in IT service delivery or development
- Service Desk Management and Problem Management experience beneficial
- Project Management experience beneficial
- Experience in managing IT service delivery across multiple timezones
- 5 years or more of business focused definition of clients’ needs resulting in the implementation of appropriate technical solutions
- Proven ITIL Service Operations and Transition Experience.
Knowledge:
- SDLC, ITIL (Incident, Change, Release, Problem Management), CMMI, Devops, BCP
- An excellent understanding of practical Service Delivery
EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
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FINANCIAL ADVISOR
Business Unit: Sales & Distribution
Function: Administration and Office Support
Date: 21 Nov 2023
Sales & Distribution
Financial Adviser
DFC Westwood
About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.
About DFC Westwood
DFC Westwood are inspired by the difference we make in the lives of our clients, being there for them when they need it most. We are looking for suitably experienced financial advisers who share our passion for service excellence to join our team & to build a career as a financial planner with Discovery.
The individual will be responsible for growing a client base and will market all products across the entire Discovery group – Discovery Life, Discovery Invest, Discovery Health, Discovery Insure, Discovery Business Insurance and Discovery Bank. DFC Westwood are high performers, energetic and we have loads of fun doing what we do best. Our franchise is the top performing Discovery franchise in KZN.
Personal Attributes and skills:
Experience Required:
Important Information about the Role:
EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
APPLY NOW
FINANCIAL ADVISOR
Business Unit: Sales & Distribution
Function: Administration and Office Support
Date: 21 Nov 2023
Sales & Distribution
Financial Adviser
DFC Westwood
About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.
About DFC Westwood
DFC Westwood are inspired by the difference we make in the lives of our clients, being there for them when they need it most. We are looking for suitably experienced financial advisers who share our passion for service excellence to join our team & to build a career as a financial planner with Discovery.
The individual will be responsible for growing a client base and will market all products across the entire Discovery group – Discovery Life, Discovery Invest, Discovery Health, Discovery Insure, Discovery Business Insurance and Discovery Bank. DFC Westwood are high performers, energetic and we have loads of fun doing what we do best. Our franchise is the top performing Discovery franchise in KZN.
Personal Attributes and skills:
- Strong Customer focus
- Networking skills
- Able to work autonomously.
- Strong Planning and organisational skills
Experience Required:
- NQF 5 industry recognized qualification (minimum of 120 credits)
- RE 5 (preferrable but not essential)
Important Information about the Role:
- Own Insured Vehicle and Driver’s License (essential)
- Durban based but working from home (office allowance offered)
- Full product training & financial planning training offered.
- Ongoing support and assistance
- Be willing to be a part of a team
- Training allowance offered during first two months.
- Commission only & incentives paid on targets reached.
- Full employee benefits – group life, income protection & pension / provident offered
EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
APPLY NOW
RISK MANAGER - QUALITY
Business Unit: Discovery Health
Function: Clinical
Date: 21 Nov 2023
Risk Manager - Quality
About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.
Key purpose
The Quality-of-Care unit within Strategic Risk Management in Discovery Health, is responsible for managing, defining, and implementing the strategy around improving the Quality of care that Discovery members receive, to achieve the best possible clinical outcomes at the highest levels of cost efficiency. This role’s purpose is to share responsibility for all aspects of the Quality strategy which includes measuring, understanding and reporting on key indicators of care, value based contracting and member centeredness.
Key outputs
Education and Experience
Competencies
Employment Equity
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
APPLY NOW
RISK MANAGER - QUALITY
Business Unit: Discovery Health
Function: Clinical
Date: 21 Nov 2023
Risk Manager - Quality
About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.
Key purpose
The Quality-of-Care unit within Strategic Risk Management in Discovery Health, is responsible for managing, defining, and implementing the strategy around improving the Quality of care that Discovery members receive, to achieve the best possible clinical outcomes at the highest levels of cost efficiency. This role’s purpose is to share responsibility for all aspects of the Quality strategy which includes measuring, understanding and reporting on key indicators of care, value based contracting and member centeredness.
Key outputs
- Provide a strategic role into all Quality improvement initiatives within the business area.
- Work closely with analyst on data related to Quality projects and interpret outputs to translate into strategic plans
- Drive innovation and manage projects and initiatives pertaining to improving Quality in Healthcare for DH members, whilst working within a shared value approach where possible, to ensure successful development and implementation of approved projects
- Oversee the implementation of key initiatives and special projects related to Quality initiatives.
- Ongoing development and enhancement of health risk management strategy related to Quality of care
- Proactively identify creative solutions that could impact on the improvement of Discovery members quality of care received and work to implement these
- Cultivate relationships with internal and external stakeholders
- Represent the Discovery Health position on key Quality of care issues at all relevant forums.
- Communicate the DH position on Quality to external parties in written, verbal and presentation formats as appropriate.
- Communicate internally to risk management and governance forums on issues and opportunities applicable to the business.
- Build a deep understanding of healthcare issues affecting Quality of care in South Africa as well as managed healthcare in the funding industry.
Education and Experience
- Clinical background (Medical degree) with preference to those with understanding of health systems in South Africa
- 3-5years experience within the healthcare industry
- Relevant training and business experience
- Understanding of the key business and clinical issues including public health issues in South Africa
- IT skills Excel, Word, Power point- analytical skills advantageous
- Strong administrative and project management experience
- Presentation skills
- Innovative / Ideas driven
Competencies
- Good interpersonal skills- collaborative team member
- Initiative/project management
- Structured thinking and problem solving
- Good communication
- Implementation experience
- Innovation, enthusiasm and drive
- Taking initiative and working under own direction; self-starter
- Upholding ethics and values; demonstrates integrity
Employment Equity
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
APPLY NOW
ACTUARY
Business Unit: Discovery Central Services
Function: Actuarial Sciences
Date: 21 Nov 2023
Actuary - Strategic Client Solutions Hub & Health New Markets (Group Technical Marketing, Analytics and R&D)
About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.
About the Strategic Client Solutions Hub
The recently formed Strategic Client Solutions Hub is a world-class strategic partner to a segment of key clients. The Hub focuses on understanding client challenges and opportunities, leverages all our innovation, products, data assets and insights across the Discovery group to provide comprehensive solutions that unlock long term, sustained value for the client. Leveraging the relationship, trust and strategic understanding of the client, the Strategic Client Solutions Hub identifies new opportunities for bespoke value propositions that are unique and valuable to the client supported by our best-in-class Distribution, Key Account Management and Servicing teams, tools, systems and processes.
Key Purpose of the Actuary
The successful candidate will be responsible for helping to grow a best-in-class research and insights function to support the Strategic Client Solutions Hub. This is an exciting opportunity for the right person to play a key management role in the design and shaping of a brand-new strategic function, operating with a group-wide perspective. The Research & Insights team’s remit will include:
Areas of responsibility may include but not limited to:
Personal Attributes and Skills
The successful candidate will be required to demonstrate the following critical attributes and competencies:
Education and Experience
Employment Equity
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
APPLY NOW
ACTUARY
Business Unit: Discovery Central Services
Function: Actuarial Sciences
Date: 21 Nov 2023
Actuary - Strategic Client Solutions Hub & Health New Markets (Group Technical Marketing, Analytics and R&D)
About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.
About the Strategic Client Solutions Hub
The recently formed Strategic Client Solutions Hub is a world-class strategic partner to a segment of key clients. The Hub focuses on understanding client challenges and opportunities, leverages all our innovation, products, data assets and insights across the Discovery group to provide comprehensive solutions that unlock long term, sustained value for the client. Leveraging the relationship, trust and strategic understanding of the client, the Strategic Client Solutions Hub identifies new opportunities for bespoke value propositions that are unique and valuable to the client supported by our best-in-class Distribution, Key Account Management and Servicing teams, tools, systems and processes.
Key Purpose of the Actuary
The successful candidate will be responsible for helping to grow a best-in-class research and insights function to support the Strategic Client Solutions Hub. This is an exciting opportunity for the right person to play a key management role in the design and shaping of a brand-new strategic function, operating with a group-wide perspective. The Research & Insights team’s remit will include:
- Creation of rich industry and corporate client insights, through research and data analysis, to inform compelling client engagement strategies & value propositions
- Ensuring provision of high-quality analytical support to the Hub, fulfilling ongoing ad-hoc requirements, as well as the development of ongoing reporting assets for the function
- Ownership of Discovery for Business Technical Marketing, supporting client executives and the wider Discovery Group, in collaboration with the Health, Employee Benefits, Bank and Insure product verticals
- Playing an active role in the R&D cycle for the Discovery for Business suite, in collaboration with R&D teams across the Discovery Group
- Providing additional support for the Health New Markets across technical marketing, market strategy, insights and reporting perspective
Areas of responsibility may include but not limited to:
- Support in preparing insights on key corporate clients linked to business performance, product utilisation, competitive landscape, insights derived from internal datasets (e.g. employee health trends, profitability, sentiment …), insights derived from desk research
- Prepare and communicate insights with respect to key industries in South Africa to drive understanding of key client groups
- Leverage data and insights to support with the development of:
- Informed Customer Strategies
- New business opportunities
- Proposals and data models for presentation at R&D Steercom/other key forums
- Go to market toolkits & content
- Creation of indices and scorecards to measure engagement and progress with key corporate clients
- Support in creating customised proposals and value propositions for key corporate clients
- Ensure strong analytical support for the Client Solutions Hub through delivery of ad-hoc analyses, as well as the creation of ongoing reporting assets
- Develop a deep understanding of the data assets and intelligence that can be leveraged across the Discovery Group
- Develop strong relationships with relevant teams and business areas across the group to ensure alignment and support collaboration e.g. Technical Marketing, Data Science, Business Intelligence, R&D
Personal Attributes and Skills
The successful candidate will be required to demonstrate the following critical attributes and competencies:
- Exceptional analytical skills
- Entrepreneurial with strong problem-solving ability
- High level of attention to detail
- Resilient with a strong sense of initiative
- Ability to thrive in a start-up environment
- Able to work collaboratively and balance multiple priorities
- Comfortable with change and a fast-paced work environment
- Ability to build relationships and network internally
- Confidence around presenting and communicating with a wide range of audiences in the business and externally
Education and Experience
- Qualified/nearly qualified actuary
- 3 years working experience
- High level of confidence with Microsoft Excel & Microsoft PowerPoint
- SQL experience is an advantage
- Knowledge of modelling packages such as SPSS, Python or R is an advantage
Employment Equity
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
APPLY NOW
BROKER SERVICES CONSULTANT (JUNIOR)
Business Unit: Discovery Employee Benefits
Function: Brokers (FAIS Accredited)
Date: 21 Nov 2023
Achieve more than YOU BELIEVE
Discovery – Umbrella Funds
Broker Services Consultant (Junior)
About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.
About Discovery Employee Benefits
Discovery Employee Benefits is the first and only employee benefits provider to be shaping employee behaviour, creating healthier and wealthier workforces. It is an exciting business to be in as we reimagine the way retirement savings and life insurance is brought to companies and employees.
Key Purpose
To effectively and efficiently manage and grow relationships between Discovery EB and all stakeholders e.g. Brokers as well as servicing department (Admin), Quotes, Accounts, Claims and Underwriting, Franchises, Brokers Consultants and clients e.g. brokers, employers and members. Also to ensure that quality service is delivered to these Stakeholders. To be present in the broker’s office to promote and protect Discovery’s retirement fund business.
Areas of responsibility may include but not limited to
The Service Consultant needs to establish, grow and maintain relationships with EB clients.
When problems occur, the Service Consultant needs to find the best possible solution to ensure that the problem is solved as efficiently and effectively as possible, aligned to business practices while ensuring that the least amount of damage is done to the relationships of the parties involved.
Personal Attributes
Education and Experience
Employment Equity
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
APPLY NOW
BROKER SERVICES CONSULTANT (JUNIOR)
Business Unit: Discovery Employee Benefits
Function: Brokers (FAIS Accredited)
Date: 21 Nov 2023
Achieve more than YOU BELIEVE
Discovery – Umbrella Funds
Broker Services Consultant (Junior)
About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.
About Discovery Employee Benefits
Discovery Employee Benefits is the first and only employee benefits provider to be shaping employee behaviour, creating healthier and wealthier workforces. It is an exciting business to be in as we reimagine the way retirement savings and life insurance is brought to companies and employees.
Key Purpose
To effectively and efficiently manage and grow relationships between Discovery EB and all stakeholders e.g. Brokers as well as servicing department (Admin), Quotes, Accounts, Claims and Underwriting, Franchises, Brokers Consultants and clients e.g. brokers, employers and members. Also to ensure that quality service is delivered to these Stakeholders. To be present in the broker’s office to promote and protect Discovery’s retirement fund business.
Areas of responsibility may include but not limited to
The Service Consultant needs to establish, grow and maintain relationships with EB clients.
When problems occur, the Service Consultant needs to find the best possible solution to ensure that the problem is solved as efficiently and effectively as possible, aligned to business practices while ensuring that the least amount of damage is done to the relationships of the parties involved.
- Present Installation Package - explain documents, SLA’s as well as roles and responsibilities to broker and employer.
- Present admin changes - explain documents, rate change, issue minutes and processes.
- SC to monitor or communicate progress / feedback or resolution regarding query to client / broker or Franchise.
- SC to arrange meeting or courtesy call to ensure escalation is addressed
- SC to resolve these with the assistance of the relevant team member.
- SC to regularly visit the broker / client for feedback as agreed per SLA
- Represent the retirement fund business and address all gaps and concerns relating to the business
- To present and review admin reports for broker and trustee meetings
- SC assist broker/Client with web functionality and drive usage
- SC to meet with Franchise to address any queries on their portfolios as and when necessary.
- SC to ensure meetings are arranged with all brokers and employers where applicable during the course of the year
- All meetings must be minuted and saved on the Drive.
Personal Attributes
- Leading and Supervising
- Planning & Organizing skills
- Working with People - Communication
- Persuading and Influencing
- Adhering to Principles and Values – Self management
- Delivering Results and Meeting Customer Expectations
- Coping with Pressure and Setbacks
- Relating and Networking
- Team work and analytical skills
- Communication
- Problem solving
- Initiative and enterprise
- Learning
- Technology
Education and Experience
- Matric - essential
- 2 - 3 years Employee Benefits, Retirement Funds, Umbrella Fund experience – Essential
- NQF level 5 or similar is advantageous
- Relevant Industry Qualifications – Wealth Management, Introduction to Retirement Funds – Advantageous
- MS Office – Advanced Excel Skills, Retirement Fund and Umbrella Fund operations, Accounting, Investments,
- Full compliance and legislative universe relating to employee benefits, FAIS and Umbrella Funds.\
Employment Equity
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
APPLY NOW
LEARNING & DEVELOPMENT CONSULTANT
Business Unit: Sales & Distribution
Function: Learning (Development & Training)
Date: 21 Nov 2023
Learning and Development Consultant
Discovery Institute of Training
About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.
Job Purpose
Training of Financial Advisors, Broker Consultants, and Independent Financial Advisers through first level initial support, through to development and ongoing proficiency training sessions. This role involves partnering with key stakeholders to proactively identify learning requirements aligned to franchises/business objectives.
Key Outputs may include but are not limited to:
Experience:
Competencies:
EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
APPLY NOW
LEARNING & DEVELOPMENT CONSULTANT
Business Unit: Sales & Distribution
Function: Learning (Development & Training)
Date: 21 Nov 2023
Learning and Development Consultant
Discovery Institute of Training
About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.
Job Purpose
Training of Financial Advisors, Broker Consultants, and Independent Financial Advisers through first level initial support, through to development and ongoing proficiency training sessions. This role involves partnering with key stakeholders to proactively identify learning requirements aligned to franchises/business objectives.
Key Outputs may include but are not limited to:
- Conduct regular financial planning, practice management, product/systems and where relevant, human skills training sessions to Financial Advisors, Broker Consultants, IFA’s and any other necessary sales and distribution roles
- Conduct business needs analysis to determine training requirements to drive business and individual (DFc,BCs, DCs) performance
- Conduct research, develop and implement advanced fit for purpose workshops or training programs aligned to business requirements.
- Managing of stakeholders at all levels to support and deliver on Franchise/Business unit specific learning requirements
- Monitor and evaluate the effectiveness of training to ensure optimal learning and development
- Provide mentoring and coaching to team members within the Division
- Consider strategic alignment when co-creating learning solutions with the business area(s) ensuring the future learning needs of the business are met.
- Drive innovative and disruptive learning experiences, incorporating industry leading best practice, to enable the salesforce to meet the changing business priorities and challenges in terms of future skills and capabilities.
- Ensures continuous development of knowledge and skills related to products, financial planning and incorporates this into learning interventions
- Develop professional internal and external collaborative relationships to ensure that the business needs are constantly met, and continuous feedback is provided.
- Monitor, track and evaluate the success of learning initiatives/deliverables and recommend improvements to enable successful business solutioning/execution
- Analyse local and international trends, using insights to support the forecasting of future changes in the Financial Services industry.
- Use expert knowledge of learning principles to ensure that learning relevant, retained, and fit for purpose
- Maintain a high level tech and facilitation skill, both the physical and virtual classroom
- Travel as and when required to conduct the training
Experience:
- 3 - 4 years experience in Learning & Development
- Knowledge of Adult learning principles
- Extensive experience in Facilitation
- Financial planning and soft skills/ sales skills knowledge and experience in a learning context
- 2 years experience with dealing with complex projects ( end -to-end)
- Related BCOM degree
- CFP qualification NQF 6 financial planning qualification will be considered if additional experience is present
- Training qualification (Train The Trainer or ETDP)
Competencies:
- Passion for financial planning and the financial services industry
- Continuously gains ongoing knowledge about products and financial planning to operate on an expert level
- Takes initiative and works under own direction
- Takes responsibility for actions, projects and people
- Motivates and empowers others
- Upholds ethics and values; demonstrates integrity.
- Easily establishes good relationships with customers and relates well to people at all levels.
- Gains clear agreement and commitment from others by persuading,
- Consistently achieves all goals.
- Works hard and puts in longer hours when it is necessary.
- Analytical Thinking Ability: ability to split a task or problem into its component parts and use these in a logical and systematic manner to reveal all the implications of the consequences of situations.
- Communication Skills: able to communicate clearly both verbally and in writing.
- Reporting Skills: ability to consolidate information and compile reports reflecting the necessary relevant information
- Ability to communicate logically and objectively are essential components of this role.
- Assertiveness coupled with flexibility and adaptability.
- A quality orientation with acute attention to detail.
- Retain a formal and professional manner.
- Well organised
- Excellent facilitation skills
- Conflict Management
- Expresses opinions, information and key points of an argument clearly.
- Makes rational judgments from the available information and analysis.
- Probes for further information or greater understanding of a problem.
EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
APPLY NOW
INDEXER
Business Unit: Discovery Health
Function: Administration and Office Support
Date: 21 Nov 2023
About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.
About the Port Elizabeth Service Team
This team is primarily situated in Port Elizabeth and is one of four regional service teams. We take pride in excellent, world-class service delivery to our members, brokers and employer groups at all touch points in their journey. Our expectation of employees in this team is to (1) be engaged, (2) deliver exceptional service to all internal and external stakeholders, as well as (3) take ownership for key responsibilities.
Key Purpose of the Role
Areas of responsibility may include but not limited to
The successful candidate for this position will be responsible for:
Competencies
Education and Experience
Minimum
Advantageous
EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply
APPLY NOW
INDEXER
Business Unit: Discovery Health
Function: Administration and Office Support
Date: 21 Nov 2023
About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.
About the Port Elizabeth Service Team
This team is primarily situated in Port Elizabeth and is one of four regional service teams. We take pride in excellent, world-class service delivery to our members, brokers and employer groups at all touch points in their journey. Our expectation of employees in this team is to (1) be engaged, (2) deliver exceptional service to all internal and external stakeholders, as well as (3) take ownership for key responsibilities.
Key Purpose of the Role
- Ensuring the accuracy in classifying, registering, routing and indexing documentation according to required business specifications.
Areas of responsibility may include but not limited to
The successful candidate for this position will be responsible for:
- Verification of documentation received and assessment thereof.
- General administration of documents and information.
- Continuously updating your own knowledge relating to Compliance, Product and Clinical knowledge.
- Creating a multi-skilled knowledge of other specialised environments.
- Classifying, registering, routing and indexing of documentation to the various service team work pools, Vitality, Invest, Health, New Business Health and Life.
- Working toward targets per day whereby quality and quantity, among others are measured.
- Ensuring that work is indexed within the agreed Service Level Agreement timeframes for each work pool.
- Willing to work outside of normal working hours should this be required on occasion.
Competencies
- Makes prompt, clear decisions, which may involve tough choices or considered risks. Takes responsibility for actions, projects and people. Takes initiative, acts with confidence and works under own direction. Initiates and generates activity.
- Demonstrates an interest in and understanding of others. Adapts to the team and builds team spirit. Recognises and rewards the contribution of others. Listens, consults others and communicates proactively. Supports and cares for others. Develops and openly communicates self-insight, such as an awareness of own strengths and weaknesses.
- Upholds ethics and values. Demonstrates integrity. Promotes and defends equal opportunities, builds diverse teams.
- Applies specialist and detailed technical expertise. Develops job knowledge and expertise through continual professional development. Shares expertise and knowledge with others. Uses technology to achieve work objectives. Demonstrates appropriate physical co-ordination and endurance, manual skill, spatial awareness and dexterity. Demonstrates an understanding of different organisational departments and functions.
- Sets clearly defined objectives. Plans activities and projects well in advance and take account of possible changing circumstances. Manages time effectively. Identifies and organises resources needed to accomplish tasks. Monitors performance against deadlines and milestones.
- Focuses on customer needs and satisfaction. Sets high standards for quality and quantity. Monitors and maintains quality and productivity. Works in a systematic, methodical and orderly way. Consistently achieves project goals.
- Appropriately follows instructions from others without unnecessarily challenging authority. Follows procedures and policies. Keeps to schedules. Arrives punctually for work and meetings. Demonstrates commitment to the organisation. Complies with legal obligations and safety requirements of the role.
- Works productively in a high-pressure environment. Keeps emotions under control during difficult situations. Balances the demands of a work life and a personal life. Maintains a positive outlook at work. Handles criticism well and learns from it.
Education and Experience
Minimum
- Matric
- Ability to capture 30 words per minute and at a 60% accuracy rate.
- Good command of the English language.
- Computer Literacy:
- MS Office (Excel, Word, Outlook)
Advantageous
- Previous DH experience
- Previous DH Capture / Indexing experience
- 1 year Administration or Customer Service Experience in a large corporate
- Discovery Health experience
- Track record of low error rate
- Experience working with Discovery’s in-house system Paradigm
- Bilingual – ability to understand Afrikaans
EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply
APPLY NOW
RESEARCH & INSIGHTS ANALYST (SPECIALIST)
Business Unit: Discovery Health
Function: Data Analysis
Date: 21 Nov 2023
About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.
About The Service Lab
The Service Lab consists of 14 unique functions that serve to centralise and departmentalise various functions throughout Discovery. Our department's Vision is to be recognised as the thought leader to all areas of Discovery developing and driving best practice. The culture within the department is one of constant learning, knowledge sharing, change and innovation.
About Discovery Research Centre
The Discovery Research Centre (DRC) conducts ongoing client-based research and surveys to ascertain client sentiment and feedback across all touchpoints and channels. Several channels are used to obtain feedback, including web, email, telephone, website, App and IVR. Several perception metrics are measured by the team. In addition, text and emotion are analysed. Feedback received from these surveys is used as input into strategy, incentives, process optimization and improvement projects.
Job Purpose
To perform analysis of data to elicit key findings to improve the client experience, driving the communication of findings appropriately through the business to inform continuous improvement and development and ownership of tools to unpack textual feedback to support analyses.
Key Outcomes may include but are not limited to:
Competencies
Experience and Qualifications
EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
APPLY NOW
RESEARCH & INSIGHTS ANALYST (SPECIALIST)
Business Unit: Discovery Health
Function: Data Analysis
Date: 21 Nov 2023
About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.
About The Service Lab
The Service Lab consists of 14 unique functions that serve to centralise and departmentalise various functions throughout Discovery. Our department's Vision is to be recognised as the thought leader to all areas of Discovery developing and driving best practice. The culture within the department is one of constant learning, knowledge sharing, change and innovation.
About Discovery Research Centre
The Discovery Research Centre (DRC) conducts ongoing client-based research and surveys to ascertain client sentiment and feedback across all touchpoints and channels. Several channels are used to obtain feedback, including web, email, telephone, website, App and IVR. Several perception metrics are measured by the team. In addition, text and emotion are analysed. Feedback received from these surveys is used as input into strategy, incentives, process optimization and improvement projects.
Job Purpose
To perform analysis of data to elicit key findings to improve the client experience, driving the communication of findings appropriately through the business to inform continuous improvement and development and ownership of tools to unpack textual feedback to support analyses.
Key Outcomes may include but are not limited to:
- Information Gathering: Conducting comprehensive research, structuring effective questions, and conducting insightful interviews to gather relevant information from various sources.
- Information Synthesis: Making sense of data and information collected from diverse sources and distilling complex findings into clear and actionable insights
- Analytics: Reviewing extensive historical data sets of client perceptions to identify trends, patterns, and key findings. Developing detailed insights with well-substantiated motivations
- Information Analysis: Transforming raw data into valuable information that supports senior decision makers. Identifying and creatively highlighting important focus areas to proactively address challenges and opportunities
- Qualitative and Quantitative Data Analysis: Utilizing both qualitative and quantitative methods to analyze data, providing a comprehensive foundation for strategic decision-making.
- Proactively identify emerging trends and focus areas, contributing to innovative problem-solving
- Summarising (identifying, interpreting and illustrating key concepts succinctly through meticulous data analysis, applying detailed methodologies to elicit key findings)
- Reporting (conveying key concepts in writing and diagrams in a way that engages and influences the audience)
- Presentation design, building and delivery
- Analyses and presents data in a way that provides actionable insights, by presenting findings in a practical and interpretable way
- Engage with senior stakeholders to influence and drive positive improvements to Customer Experience based on the value adding insights and reporting shared
- Run large research projects with little assistance, including new experimental projects in terms of approach, technology, and value add
- Involvement in the development and maintenance of text dictionaries associated with specific topics to leverage the power of text analytics
- Involvement in the ownership of dashboards based on the dictionaries above and driving the efficacy and use of these
- Keep up to date with best practice and latest thinking which should include topics like analytics, data visualization, Artificial Intelligence
- Link to Data Science through the use of our dictionaries and as a feeder into the LLM programme
Competencies
- Creative and innovative
- Problem solving and ability to drive projects ahead
- Resilience
- Presenting and effective communication
- Adapting and responding to change
- Results orientated
- Quality focused
- Define, manage, and track strategic projects
- Ability to convey key points with impact
- Story boarding and visualization
- Strong analytical skills
- Knowledge of interpreting data
- Project management
- Ability to elicit key findings and prioritise them
- Forward thinking with a visionary focus
- Work with and leverage a team
- Ability to collaborate effectively across cross-functional teams
Experience and Qualifications
- Grade 12 with Maths
- Bachelor’s Degree, advanced degree preferred
- 5+ years of analytical experience
- Proven expertise in data analysis, synthesis, and presentation
- A core understanding of project management principles
- A proven track record of executing delivery of projects and solutions
- Experience with interacting at a senior level
- Proficiency in MS Word, MS Excel and MS PowerPoint
- Advanced Excel skills
- Advantageous
- Data Models Cubes and Tabular
- PowerBI and other data visualization tools
- SQL, Python and R
EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
APPLY NOW
ACTUARIAL ANALYST
Business Unit: Discovery Health
Function: Actuarial Sciences
Date: 20 Nov 2023
Discovery – Technical Marketing: Discovery Vitality and Health
Actuarial Analyst
About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.
Key Purpose
Understand, analyse and optimize sales and distribution strategies across Discovery Health and Discovery Vitality using industry knowledge, analytical expertise and strategic insights. The candidate will be required to:
• Perform analysis to inform distribution and new business strategies.
• Transform unstructured data into strategic insights to inform key business decisions.
• Storyboard and communicate complex information in a coherent, succinct manner.
Areas of responsibility
Market expertise:
Detailed analysis, technical modelling and desktop research covering company performance, product utilisation, sales trends and competitor landscape to guide the business on future growth opportunities.
Sales and distribution leadership:
Responsible for analysis which supports strategic insights, ideas, and assists in finding solutions to address sales and distribution priorities within Discovery Health
Contribute to research and development through a deep understanding of the competitor space and market dynamics. o Responsible for the successful product positioning and the associated analytic support of Discovery Health and Discovery Vitality’s annual enhancements and product launches
Broker leadership:
Engage with distribution channels and brokers as a key decision maker to complex problems faced by Discovery Health and Discovery Vitality
Position newly launched Health and Vitality products via nationwide webinars and roadshows to brokers
Develop strong relationships with brokers as the key voice on distribution sentiment and product delivery.
Thought leadership:
Produce white papers and thought leadership (through analysis of both internal and external data along with desktop research) to elevate the Discovery Health and Discovery Vitality brands and to support product positioning for the Discovery Health and Discovery Vitality’s annual enhancements and product launches
Competencies
Qualifications /Experience
EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
APPLY NOW
ACTUARIAL ANALYST
Business Unit: Discovery Health
Function: Actuarial Sciences
Date: 20 Nov 2023
Discovery – Technical Marketing: Discovery Vitality and Health
Actuarial Analyst
About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.
Key Purpose
Understand, analyse and optimize sales and distribution strategies across Discovery Health and Discovery Vitality using industry knowledge, analytical expertise and strategic insights. The candidate will be required to:
• Perform analysis to inform distribution and new business strategies.
• Transform unstructured data into strategic insights to inform key business decisions.
• Storyboard and communicate complex information in a coherent, succinct manner.
Areas of responsibility
Market expertise:
Detailed analysis, technical modelling and desktop research covering company performance, product utilisation, sales trends and competitor landscape to guide the business on future growth opportunities.
Sales and distribution leadership:
Responsible for analysis which supports strategic insights, ideas, and assists in finding solutions to address sales and distribution priorities within Discovery Health
Contribute to research and development through a deep understanding of the competitor space and market dynamics. o Responsible for the successful product positioning and the associated analytic support of Discovery Health and Discovery Vitality’s annual enhancements and product launches
Broker leadership:
Engage with distribution channels and brokers as a key decision maker to complex problems faced by Discovery Health and Discovery Vitality
Position newly launched Health and Vitality products via nationwide webinars and roadshows to brokers
Develop strong relationships with brokers as the key voice on distribution sentiment and product delivery.
Thought leadership:
Produce white papers and thought leadership (through analysis of both internal and external data along with desktop research) to elevate the Discovery Health and Discovery Vitality brands and to support product positioning for the Discovery Health and Discovery Vitality’s annual enhancements and product launches
Competencies
- Self-starter with a strong drive for excellence
- Strategic thinker
- Exceptional analytical skills
- Strong communication skills
- Management and leadership skills
- Competencies of storyboarding, presentation preparation and data visualisation is advantageous
Qualifications /Experience
- Qualified Actuary/ Actuarial analyst, with a minimum of two years’ work experience.
- Management consulting experience is advantageous.
EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
APPLY NOW
RISK MANAGER
Business Unit: Discovery Health
Function: Clinical
Date: 20 Nov 2023
Risk Manager
About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.
Key purpose
Member of the Health Professional Unit (HPU), Value Based Care (VBC) team are responsible for health Professional risk management. The unit plays a key role in defining and implementing benefit changes and innovations by developing, implementing, and monitoring initiatives that achieve the best possible clinical outcomes with the highest levels of cost efficiency to meet Strategic Risk Management (SRM) and, Discovery health objectives.
Key outputs
Essential experience and knowledge required:
Advantageous/Preferred Experience and Knowledge:
Skills required:
Personal Attributes
EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
APPLY NOW
RISK MANAGER
Business Unit: Discovery Health
Function: Clinical
Date: 20 Nov 2023
Risk Manager
About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.
Key purpose
Member of the Health Professional Unit (HPU), Value Based Care (VBC) team are responsible for health Professional risk management. The unit plays a key role in defining and implementing benefit changes and innovations by developing, implementing, and monitoring initiatives that achieve the best possible clinical outcomes with the highest levels of cost efficiency to meet Strategic Risk Management (SRM) and, Discovery health objectives.
Key outputs
- Build a deep understanding of risk management factors that inform client scheme sustainability
- Develop both the clinical and practice management insight into issues that impact care delivery
- Monitor, with the support of the SRM team, key metrics reflecting stakeholder cost and care utilization experience.
- Proactively identify and develop creative, shared value proposals for presentation to risk management and governance forums to address identified client scheme costs, administrative and stakeholder sentiment challenges
- Work within a shared value approach, to ensure successful development and implementation of approved projects
- Develop mechanisms to track the ongoing operations of initiatives and ensure they continue to deliver on intended objectives
- Work closely with Discovery Health service, operational and system teams to ensure the highest levels of responsiveness and service excellence to stakeholders
- Develop and maintain strong relationships between DH and identified stakeholders to for initiative consultation and implementation
Essential experience and knowledge required:
- Medical degree or a degree in Analytics
- 3 to 5 years’ experience in the health care industry
- 2 - 4 years clinical training experience
- Skilled working with Microsoft Office: Excel, Word, PowerPoint
- Understanding of underlying care delivery process
- Consulting acumen
- Knowledge of Discovery Health products and coding
- Strong analytical acumen to be able to develop, guide implementation and track value-based care initiatives and the ability to work collaboratively with analytical teams – advantageous
Advantageous/Preferred Experience and Knowledge:
- At least 5 years of Health Funding or Corporate Health Care experience
- At least 5 years of Product Modeling and Design experience
- At least 5 years’ experience leading successful implementation of business initiatives or strategy
Skills required:
- Structured thinking and problem solving
- Organized time management
- Collaborative team member
- Confidence in doctor and society engagement with the support of the HP engagement team
- Flexibility in handling multiple projects simultaneously
- Taking initiative and working under own direction; self-starter
- Upholding ethics and values; demonstrates integrity
- Analytical and financial modelling
Personal Attributes
- Values Driven
- Optimistic
- Learns on the Fly
- Resilient
- Instils Trust
- People Savvy
- Drives Results
- Innovation, enthusiasm, and drive
- Inspirational leader who lives the values and believes in the core purpose
- Humble leader
- Treat others with care, dignity, and respect
- Ensures that the business case prevails
- Have a bias for action
- Understand that people are Discovery's greatest asset
- Build an environment for optimal performance
EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
APPLY NOW
UX RESEARCHER
Business Unit: Discovery Central Services
Function: Digital Design & Architecture
Date: 20 Nov 2023
About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.
About Vitality Global
Vitality Global, a subsidiary of Discovery Limited, has leveraged the success of the Shared-Value business model in South Africa and the UK, to offer innovative health solutions, including Vitality, to insurers and companies around the world. Vitality Global is currently in 40 markets, impacting ~35 million lives around the world and works globally across a host of structures, regulations, and programmes.
Key Purpose
We’re Vitality, improving people’s health around the world through best-in-class evidence, science, technology and most importantly our people. Vitality encourages changes in lifestyle that reduce health care costs, both in the short run and long term, by rewarding members for addressing their specific health issues. Vitality wellness programs serve companies in a wide range of sizes and industries, improving individuals’ health and well-being as well as employers’ bottom lines. Vitality brings a global perspective through successful partnerships with large employers and best-in class insurers around the world, in countries including the United States, United Kingdom, South Africa, China, Singapore and Australia. Join Vitality and transform health around the world.
Our Product Design team oversees the strategy, ideation, design, plan and execution of all digital products and features created for our members. We are seeking a UX Researcher to join our team.
As a UX Researcher, you will have your hand on the pulse of user needs and goals. You will provide actionable and meaningful data-driven insights that represent the voice of multiple users. You will collaborate across product, design and development teams to evaluate current and upcoming user research needs that help to improve product definition and drive business goals. Ultimately, your role as a UX researcher is to build up a picture of our target users based on their needs, wants, motivations, and pain-points. These insights will enable the wider design team to create user-friendly products based on real user feedback—not just our assumptions.
Areas of responsibility may include but are not limited to:
This position requires a passionate, curious, empathetic thinker and self-driven team player who has experience working in fast-paced environments while applying both generative and evaluative research methods to build a larger understanding of users.
What you’ll do:
Research Planning and Recruitment
• Collaborate with product, designers and stakeholders to understand research needs.
• Develop well-crafted research plans with clear research objectives.
• Write research screeners and discussion guides.
• Recruit targeted end-users for specific research studies.
Data Collection
• Moderate one-on-one usability sessions.
• Help develop and implement quantitative surveys.
• Conduct stakeholder, client and user interviews.
• Recommend and apply other research methods as needed.
Data Analysis
• Extract insights about user behaviours.
• Translate user insights into actionable recommendations for the product team.
Presentation of Insights
• Present design research findings to the larger team in a clear and organized fashion.
• Craft personas and other “information radiators” (e.g. journey maps) to communicate insights across the design and development teams.
Strategy
• Work closely with the product team to identify research objectives.
• Establish and implement an overall research strategy.
• Help advance our UX maturity and contribute to our research repository.
Education and Experience
Skills needed for success in this role:
EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
APPLY NOW
UX RESEARCHER
Business Unit: Discovery Central Services
Function: Digital Design & Architecture
Date: 20 Nov 2023
About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.
About Vitality Global
Vitality Global, a subsidiary of Discovery Limited, has leveraged the success of the Shared-Value business model in South Africa and the UK, to offer innovative health solutions, including Vitality, to insurers and companies around the world. Vitality Global is currently in 40 markets, impacting ~35 million lives around the world and works globally across a host of structures, regulations, and programmes.
Key Purpose
We’re Vitality, improving people’s health around the world through best-in-class evidence, science, technology and most importantly our people. Vitality encourages changes in lifestyle that reduce health care costs, both in the short run and long term, by rewarding members for addressing their specific health issues. Vitality wellness programs serve companies in a wide range of sizes and industries, improving individuals’ health and well-being as well as employers’ bottom lines. Vitality brings a global perspective through successful partnerships with large employers and best-in class insurers around the world, in countries including the United States, United Kingdom, South Africa, China, Singapore and Australia. Join Vitality and transform health around the world.
Our Product Design team oversees the strategy, ideation, design, plan and execution of all digital products and features created for our members. We are seeking a UX Researcher to join our team.
As a UX Researcher, you will have your hand on the pulse of user needs and goals. You will provide actionable and meaningful data-driven insights that represent the voice of multiple users. You will collaborate across product, design and development teams to evaluate current and upcoming user research needs that help to improve product definition and drive business goals. Ultimately, your role as a UX researcher is to build up a picture of our target users based on their needs, wants, motivations, and pain-points. These insights will enable the wider design team to create user-friendly products based on real user feedback—not just our assumptions.
Areas of responsibility may include but are not limited to:
This position requires a passionate, curious, empathetic thinker and self-driven team player who has experience working in fast-paced environments while applying both generative and evaluative research methods to build a larger understanding of users.
What you’ll do:
Research Planning and Recruitment
• Collaborate with product, designers and stakeholders to understand research needs.
• Develop well-crafted research plans with clear research objectives.
• Write research screeners and discussion guides.
• Recruit targeted end-users for specific research studies.
Data Collection
• Moderate one-on-one usability sessions.
• Help develop and implement quantitative surveys.
• Conduct stakeholder, client and user interviews.
• Recommend and apply other research methods as needed.
Data Analysis
• Extract insights about user behaviours.
• Translate user insights into actionable recommendations for the product team.
Presentation of Insights
• Present design research findings to the larger team in a clear and organized fashion.
• Craft personas and other “information radiators” (e.g. journey maps) to communicate insights across the design and development teams.
Strategy
• Work closely with the product team to identify research objectives.
• Establish and implement an overall research strategy.
• Help advance our UX maturity and contribute to our research repository.
Education and Experience
Skills needed for success in this role:
- 3+ years conducting user research for digital products with demonstrated business impact on the products you worked on
- Passion for defining and solving problems
- Listen, observe, and ask the right kinds of questions to gather insights that can be turned into actionable ideas
- Deep knowledge of an array of user research methodologies
- Ability to frame key questions, create research plans to address those, conduct research, and synthesize the findings into meaningful, actionable insights
- Adherence to KPI metric-driven goals and exhibit KPI metric-oriented thinking
- Ability to expand on measurable outcomes
- Ability to plan design experiments – i.e., identify potential solution options for a stated user need and design experiments that help elicit the most viable solution for users
- Demonstrated skills developing use cases and scenarios, creating process flows, wireframes, and other UX deliverables
- Experience managing communications with clients and stakeholders
- Experience facilitating workshops with cross functional teams
- Experience integrating user research into product designs and design practices
- Excellent communication skills, including written, verbal, and presentation
- Strong project management skills, including the ability to execute several projects concurrently
- Experience with remote testing tools
EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
APPLY NOW
ENDPOINT SECURITY RELEASE ENGINEER
Business Unit: Discovery Central Services
Function: Information Security
Date: 20 Nov 2023
Discovery –Technology Infrastructure
Endpoint Security Specialist
About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.
About (Endpoint Security Services)
The Endpoint Security Services Team’s function is to manage and control the endpoint security on workstations and servers. Any new applications coming into the company needs to be approved by ESS. We ensure that the endpoints are properly managed and secure by ensuring application are business related and that it does not pose a threat to the company or our members data by ensuring that the endpoints are running the required security tools to contain any viruses, Malware outbreaks and Data leakage.
Our key focus is to improve the security posture while enabling business.
Key Purpose
The Endpoint Security Engineer will to be employed to perform an Endpoint management and Release functions in the Endpoint Security Service team including to help maintain the Endoint security environment, and performing a admin role in the Endpoint Security Services Team
Areas of responsibility may include but not limited to
Personal Attributes and Skills
Education and Experience
EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
APPLY NOW
ENDPOINT SECURITY RELEASE ENGINEER
Business Unit: Discovery Central Services
Function: Information Security
Date: 20 Nov 2023
Discovery –Technology Infrastructure
Endpoint Security Specialist
About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.
About (Endpoint Security Services)
The Endpoint Security Services Team’s function is to manage and control the endpoint security on workstations and servers. Any new applications coming into the company needs to be approved by ESS. We ensure that the endpoints are properly managed and secure by ensuring application are business related and that it does not pose a threat to the company or our members data by ensuring that the endpoints are running the required security tools to contain any viruses, Malware outbreaks and Data leakage.
Our key focus is to improve the security posture while enabling business.
Key Purpose
The Endpoint Security Engineer will to be employed to perform an Endpoint management and Release functions in the Endpoint Security Service team including to help maintain the Endoint security environment, and performing a admin role in the Endpoint Security Services Team
Areas of responsibility may include but not limited to
- Perform software deployments to Windows/MAC workstation and Windows servers. (Patching, upgrades, workstation - and server software installs)
- Vulnerability management and analytics.
- Perform incident, request, workflows calls and problem management.
- Capable in supporting a 24/7 coverage model with standby responsibilities.
- Provide direct and remote L2-L3 application/server support in the Windows and MacOS environments.
- Optimize employee satisfaction through a strong commitment to communication and customer service.
- Document configurations and procedures that will be transitioned to the help desk or support teams.
- Utilizes standard corporate tools to record change, incident, and problem activities for tracking purposes.
- Regular operational and management reporting.
Personal Attributes and Skills
- Ability to work in a team environment, outgoing and inter-personal skills
- Ability to work according to project deadlines, under pressure and cope with a highly stressful environment.
- Skilled in SQL, PowerBI, PowerShell
- Skilled Microsoft Endpoint Manager and MS Security management
- AWS or Azure Cloud certifications
- Ability to troubleshoot complex infrastructure related problems
- Mature, optimistic, energetic and positive
- High degree of accuracy and attention to detail essential
- Self-motivated, self-thinker and pro-active
- Deadline driven and willing to work overtime when necessary
- Sound work ethics, with the ability to work remotely when required
- Team player
- Willing to learn and develop oneself
- Strong Reporting and Data Analysis skills
- Value driven – Urgency, Integrity
Education and Experience
- 2+ years of relevant Endpoint Management in both Windows and MacOS experience in an enterprise environment.
- Must possess a strong knowledge of Windows Workstation 10/11 Windows server 2016 and above.
- Software installation and troubleshooting skills.
- 2+ year MacOS software installation and troubleshooting skills.
- 3+ years of Desktop support in enterprise environments.
- Vulnerability management and analytics knowledge is a plus.
EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
APPLY NOW
NATURAL LANGUAGE PROCESSING ENGINEER
Business Unit: Discovery Bank
Function: Client Service
Date: 20 Nov 2023
About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.
About Discovery Bank
We are a shared-value bank, designed with our clients in mind. We haven't changed just one thing, we've changed everything. Our main goal is to improve the financial health of our clients by helping change how they work with their money. Through Vitality Money, our clients will learn more about what it means to be financially healthy and get rewarded for managing their money well. If you are a problem solver, always questioning the way things are done, passionate about doing what is right, have the ability to change direction quickly when needed and love to dazzle your clients, Discovery Bank has a job where you can be yourself and your best in an environment that is safe and nurturing.
Job Purpose
The Natural Language Processing Engineer (NLP Engineer) will be responsible for continuously improving and optimising the Bank’s Virtual Agent (VA) / WhatsApp BOT and Live Chat channels. The incumbent will ensure that all new products and product enhancements have relevant VA content loaded, maintained, and reported on, and will gather and interpret, complex data to develop actionable steps that will improve processes and optimise the chatbot and Live Chat platform. The NLP Engineer will use analytics to assess client needs and identify trends and areas for improvement and work with key stakeholders to drive implementation, access and interpret the reports produced by the VA platform to ensure that any gaps in the VA knowledge base are addressed timeously.
Ares of responsibility may include but not limited to
ANALYSIS
REPORTING
PERSONAL ATTRIBUTES AND SKILLS
EDUCATION AND EXPERIENCE
Education:
Experience:
EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
APPLY NOW
NATURAL LANGUAGE PROCESSING ENGINEER
Business Unit: Discovery Bank
Function: Client Service
Date: 20 Nov 2023
About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.
About Discovery Bank
We are a shared-value bank, designed with our clients in mind. We haven't changed just one thing, we've changed everything. Our main goal is to improve the financial health of our clients by helping change how they work with their money. Through Vitality Money, our clients will learn more about what it means to be financially healthy and get rewarded for managing their money well. If you are a problem solver, always questioning the way things are done, passionate about doing what is right, have the ability to change direction quickly when needed and love to dazzle your clients, Discovery Bank has a job where you can be yourself and your best in an environment that is safe and nurturing.
Job Purpose
The Natural Language Processing Engineer (NLP Engineer) will be responsible for continuously improving and optimising the Bank’s Virtual Agent (VA) / WhatsApp BOT and Live Chat channels. The incumbent will ensure that all new products and product enhancements have relevant VA content loaded, maintained, and reported on, and will gather and interpret, complex data to develop actionable steps that will improve processes and optimise the chatbot and Live Chat platform. The NLP Engineer will use analytics to assess client needs and identify trends and areas for improvement and work with key stakeholders to drive implementation, access and interpret the reports produced by the VA platform to ensure that any gaps in the VA knowledge base are addressed timeously.
Ares of responsibility may include but not limited to
ANALYSIS
- Maintain and update Virtual Agent content.
- Analyse data including low scores to understand patterns and trends to develop solutions and drive improvement.
- Use analytics to track triggers to live chat breakouts and volumes to help prioritise and develop new VA content.
- System and feature testing.
- Research and analyze the scope of intent within the linguistic and technical dimensions of the chatbot’s capabilities to drive continuous improvement.
- Drive continuous content refinement and improvement through content experiments using different content formats and styles, user feedback, and analysis of performance metrics to deliver optimal user experiences.
- Train the chatbot to understand the linguistic variations of diverse types of users.
- Research, design and develop natural language processing algorithms.
- Assist in building decision trees and with service integration updates.
REPORTING
- Generate and analyse daily reports to identify exceptions and trends and compile weekly and monthly summaries with recommendations.
- Provide input to the design of new value-adding reports.
PERSONAL ATTRIBUTES AND SKILLS
- Understanding of and experience in chat AI systems.
- Analytical problem solver with deep experience in managing data.
- Research skills.
- Proficient in various analytical tools including MS Excel, statistical analysis and dataset analytics.
- Strong oral and written communication skills with a proven track record in report writing and presentations.
- Expert in English language (vocabulary & sentence formation).
- Team player able to work effectively with others and influence decision making.
- Able to manage upwards and give constructive feedback.
- Pro-active and flexible.
EDUCATION AND EXPERIENCE
Education:
- Completed Bachelor degree that demonstrates numerical and analytical capability (e.g. maths, data, statistics, computer science, engineering etc.)
- A Masters in Computer Applications or certification in Machine Learning or AI would be advantageous
Experience:
- 5+ years of hands-on experience in Machine Learning OR Artificial intelligence related to Natural language processing and/or Computational linguistics.
- Track record of successful project delivery.
- Experience in driving continuous improvement initiatives.
- Bank Product knowledge would be advantageous.
EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
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ADMINISTRATOR
Business Unit: Discovery Employee Benefits
Function: Administration and Office Support
Date: 20 Nov 2023
Achieve more than: YOU BELIEVE
Discovery Employee Benefits
Administrator
About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating to not only achieve financial success, but to ignite positive and meaningful change within our society.
About Discovery Employee Benefits
Discovery Employee Benefits is the first and only employee benefits provider to be shaping employee behaviour, creating healthier and wealthier workforces. It is an exciting business to be in as we reimagine the way retirement savings and life insurance is brought to companies and employees.
Key Purpose of the role
The position is responsible for the day-to-day administration and, within the Retirement Funds business unit. This is a core administration function, and the incumbent would be required to holistically administrate a portfolio of different Retirement Fund disciplines, for example monthly contribution reconciliation and investment, Section 13A non-compliance letters and calculations, Default Reg requirements, T-day and new member processes. The incumbent must ensure that processes and procedures are implemented, maintained, and improved. The incumbent needs to ensure operational activity is conducted within regulatory frameworks, accurately, effectively, and efficiently. The incumbent must ensure that he/she has the knowledge, skills, tools, and competencies required to perform the required job within service level agreements. The incumbent must have an appetite to be part of a growing new business unit, continuous improvement, able to adapt to change easily and play a role in change management within the team, challenge the status quo, inspire, and motivate others. The incumbent will continually review existing processes and procedures to ensure the delivery of committed services to the Umbrella Funds Clients.
Areas of responsibility may include but not limited to
Personal Attributes and Skills
The successful candidate must demonstrate the following competencies:
Education and Experience
EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
APPLY NOW
ADMINISTRATOR
Business Unit: Discovery Employee Benefits
Function: Administration and Office Support
Date: 20 Nov 2023
Achieve more than: YOU BELIEVE
Discovery Employee Benefits
Administrator
About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating to not only achieve financial success, but to ignite positive and meaningful change within our society.
About Discovery Employee Benefits
Discovery Employee Benefits is the first and only employee benefits provider to be shaping employee behaviour, creating healthier and wealthier workforces. It is an exciting business to be in as we reimagine the way retirement savings and life insurance is brought to companies and employees.
Key Purpose of the role
The position is responsible for the day-to-day administration and, within the Retirement Funds business unit. This is a core administration function, and the incumbent would be required to holistically administrate a portfolio of different Retirement Fund disciplines, for example monthly contribution reconciliation and investment, Section 13A non-compliance letters and calculations, Default Reg requirements, T-day and new member processes. The incumbent must ensure that processes and procedures are implemented, maintained, and improved. The incumbent needs to ensure operational activity is conducted within regulatory frameworks, accurately, effectively, and efficiently. The incumbent must ensure that he/she has the knowledge, skills, tools, and competencies required to perform the required job within service level agreements. The incumbent must have an appetite to be part of a growing new business unit, continuous improvement, able to adapt to change easily and play a role in change management within the team, challenge the status quo, inspire, and motivate others. The incumbent will continually review existing processes and procedures to ensure the delivery of committed services to the Umbrella Funds Clients.
Areas of responsibility may include but not limited to
- Processing of all daily and monthly transactional activity within agree service levels.
- Performing QA function for document verification where necessary.
- Ensure that day to day administration is accurate, compliant, and abreast with regulatory frameworks such as, Pension Funds Act, Tax Act, Rules of the Discovery Life Umbrella Pension and Provident Funds, Participating employer special rules. Ensures delivery of key operational attributes such as data completeness and data quality.
- Dealing with queries from internal stakeholders, communicate effectively with clients to resolve queries and escalations, ensure client expectations are met.
- Prepare management and client report for submission to superiors.
- Dealing with escalated calls or queries from internal stakeholders, communicate effectively with clients to resolve queries and escalations, ensure client expectations are met.
- Develop and maintain excellent business relations with internal and external brokers.
Personal Attributes and Skills
The successful candidate must demonstrate the following competencies:
- Communication Skills: able to communicate clearly both verbally and in writing.
- Reporting Skills: ability to consolidate information and compile reports reflecting the necessary relevant information
- Ability to communicate logically and objectively is essential components of this role.
- Attention to detail
- Very organised
- Expresses opinions, information, and key points of an argument clearly.
- Probes for further information or greater understanding of a problem.
- Relates well to people at all levels.
Education and Experience
- Matric - essential
- 5 years Employee Benefits , Retirement Funds, Umbrella Fund experience – Essential
- NQF level 6 or similar is advantageous
- Relevant Industry Qualifications – Wealth Management, Introduction to Retirement Funds – Advantageous
- MS Office – Advanced Excel Skills, Retirement Fund and Umbrella Fund operations, Accounting, Investments,
EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
APPLY NOW
BROKER SERVICE CONSULTANT - TALENT POOL
Business Unit: Discovery Insure
Function: Call Center / Contact Center
Date: 20 Nov 2023
Discovery – Insure
Broker Service Consultant – Short Term Insurance
About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.
About Discovery Insure
Discovery Insure is committed to creating a nation of great drivers and building better businesses through our innovative Shared-value Insurance model. Discovery Insure is South Africa’s fastest growing short-term insurance company with comprehensive products that provide protection against current and emerging risks facing clients in the motor, home and business insurance sectors. Vitality Drive, an internationally-recognised and award-winning programme, is a key differentiator in the market that incentivises and rewards clients for driving well. The Vitality Drive programme has been scaled to local and international markets which now include Europe and the Middle East.
The company employs over 1 000 people who are committed to putting our customers and financial advisers first by providing unique and innovative solutions and cover.
Key Purpose
To service brokers with new business policies, policy validations, policy changes, policy advice, complaints, escalations and all ongoing support once a client’s policy has been activated. The role also requires liaising with internal business stakeholders.
Areas of responsibility may include but not limited to
- Ongoing Broker support.
- Accurate, timely administration.
- Maintain accurate details of queries (product knowledge, soft skills) and communicate to management.
- Provide 1st call resolution.
- Achievement of monthly product and soft skills knowledge targets.
- Stakeholder engagement.
- Dealing with Service providers.
- Teamwork, self-management and alignment with Discovery values.
Education and Experience
- Matric (Essential).
- 1 year’s call centre experience in the short-term insurance industry (Essential).
- FAIS Credits - full qualification (Advantageous).
- RE 5 qualification (Advantageous).
- Experience dealing with Brokers (Advantageous)
- Degree (Advantageous)
EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
APPLY NOW
EXECUTIVE CONSULTANT - TALENT POOL
Business Unit: Discovery Insure
Function: Call Center / Contact Center
Date: 20 Nov 2023
Key Purpose
To provide a multi-faceted and VIP service with ongoing support to brokers and clients, including the growth of new business, increase of in-force premium, retention and claims following a loss or incident of a portfolio and Vitality drive support.
Building of strong and management of strong relationships focussing on service and claims support.
Areas of responsibility may include but not limited to
Education and Experience
EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
APPLY NOW
EXECUTIVE CONSULTANT - TALENT POOL
Business Unit: Discovery Insure
Function: Call Center / Contact Center
Date: 20 Nov 2023
Key Purpose
To provide a multi-faceted and VIP service with ongoing support to brokers and clients, including the growth of new business, increase of in-force premium, retention and claims following a loss or incident of a portfolio and Vitality drive support.
Building of strong and management of strong relationships focussing on service and claims support.
Areas of responsibility may include but not limited to
- Facilitate excellent service interaction between brokers and clients on dedicated portfolio
- Accurate, timely administration on service and claims
- Provide 1st call resolution.
- Achievement of monthly product and soft skills knowledge targets.
- Stakeholder engagement.
- Dealing with service providers.
- Teamwork, self-management and alignment with Discovery values.
- To process, validate and liaise with clients, brokers and service providers following a client's motor and non-motor loss or incident.
- Adherence to risk and compliance requirements.
- Portfolio performance based on agreed targets
- Collaboration, peer-to-peer coaching and training
Education and Experience
- Matric (Essential)
- FAIS Credits - full qualification (Essential)
- RE 5 qualification (Essential)
- 2 years’ minimum short term insurance claims and/or client service (financial advice) experience (Essential)
- Class of business certificate (Advantageous)
- Continuous Professional Development (CPD) certificate (Essential and/or advantageous)
- Experience dealing with Brokers (Advantageous)
- Degree (Advantageous)
EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
APPLY NOW
COMMERCIAL AND FINANCE BUSINESS LEAD (JUNIOR)
Business Unit: Vitality RSA
Function: Business Analysis
Date: 18 Nov 2023
Type of employment
Permanent
Location
Vitality SA
Key Purpose
- As a Business Lead within the Finance and Commercial team at Vitality, you will be responsible for co-ordinating the various finance, commercial and project activities, partner relationships and project and analytical reporting within the finance and commercial team space.
- You will be responsible for understanding and creating the product vision, business case and product and finance specs on allocated initiatives as well as maximizing the value of the product and the work of the Development Team by managing the Product Backlog.
Responsibilities include partner co-ordination on owned-product projects as well as integration of partners including onboarding of partners. You will also be responsible for partner, finance, campaign and product reporting setup and maintenance on allocated products.
Key Outputs
- Work with Product Management and business operations to understand and create the business case and product spec
- Work with solution team to understand solution and customer journey options
- Work with Operational Team for operational readiness
- Work with Marketing Team to create product marketing strategy
- Work closely with the Development Teams to drive product delivery:
- Act as the single decision maker giving direction to the team
- Prioritize and manage the Product Backlog
- Emerge Product Backlog Items (PBIs) together with the team
- Drive just-in-time PBI elaboration
- Elaborate product requirements into user stories and acceptance criteria
- Order the PBIs to best achieve product goals and missions
- Optimize the value of the work the Development Team performs
- Ensure that the Product Backlog is visible, transparent, and clear to all, and shows what the team will work on next
- Ensure the Development Team understands PBIs to the level needed
- Preform Backlog Refinement to prune and maintain the Product Backlog
- Ensure Definition of Ready (DoR) is met for all PBIs
- Drive Product Planning Workshops and Release Planning sessions
- Present product vision and goals for each release / sprint
- Present prioritized PBIs to the team in Sprint Planning
- Drive rapid product decision making
- Accept PBIs as per acceptance criteria and Definition of Done (DoD) in Sprint Reviews
- Take ownership and sign off on items developed and delivered within product portfolio.
Qualifications & Experience
- 2 to 4 years of strong analytical experience with data management function
1 to 3 years Finance specific experience required
Product Management/Delivery experience advantageous
- Ability to communicate effectively in multiple business areas (e.g., marketing, finance, operations, legal, systems etc.)
- Strong relationship building skills – internal and external
EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
APPLY NOW
BUSINESS CONSULTANT
Business Unit: Sales & Distribution
Function: Business Consultants / Business Development (FAIS
Date: 17 Nov 2023
About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.
Key Purpose
Increase the sales of the product range through building relationships, superior client service and technical knowledge.
Areas of responsibility may include but not limited to
All work must be done accurately, comprehensively and in-line with set quality standards and timelines.
Personal Attributes and Skills
Education and Experience
Qualifications
Experience
Requirements
EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
APPLY NOW
BUSINESS CONSULTANT
Business Unit: Sales & Distribution
Function: Business Consultants / Business Development (FAIS
Date: 17 Nov 2023
About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.
Key Purpose
Increase the sales of the product range through building relationships, superior client service and technical knowledge.
Areas of responsibility may include but not limited to
All work must be done accurately, comprehensively and in-line with set quality standards and timelines.
- Increased Discovery Health product sales through building relationships, superior client service and technical expertise
- Create strategic business partnerships with multiple intermediary stakeholders.
- Relationship building with internal and external stakeholders.
- Project management of new business process, from end to end.
- Intermediary reporting and trend analysis.
- Consistently deliver Discovery Health value proposition.
- Escalated query resolution and troubleshooting
- Increase the sales of the product range through building relationships, superior client service and technical knowledge.
- Review new business pipeline, follow-up, and tracking.
- Issuing of quotations
- Technical training and ongoing product support to financial advisors.
- Keeping up to date with competitor product and service offering and industry developments
- Participating in proactive sales and marketing initiatives
Personal Attributes and Skills
- Logical, analytical problem-solving ability.
- Excellent interpersonal skills.
- Excellent verbal and written communication skills.
- Ability to work independently.
- Ability to take accountability, responsibility, and ownership.
- Able to take initiative and exercise sound judgment and decision making.
- Ability to work in a highly pressurized, target oriented environment.
- Ability to deal positively with change and uncertainty.
- Strong business acumen.
- Strong sales and persuasive skills.
- Strong quality orientation.
- Good organizational skills.
- Proactive, self-motivated.
- Able to identify, nurture and develop talent.
- Customer oriented.
- Ability to meet deadlines timeously
Education and Experience
Qualifications
- 3-5 years medical scheme industry experience (required)
- Business degree (advantageous)
- RE5 (preferable)
- NQF5 in Wealth Management of Financial Planning / 120 FAIS credits (preferable)
- Knowledge of MS Office Suite
- Sales experience (advantageous)
- Knowledge of MS Office Suite
- Business degree (advantageous)
- Relevant financial services industry experience is advantageous
Experience
- Relevant financial services industry experience is advantageous.
- Sound health industry experience
- Adviser consulting experience in the financial services industry
- An understanding of financial planning
Requirements
- Valid driver’s license and insured and reliable car
- Smart-phone
- Willingness to travel
EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
APPLY NOW
JAVA DEVELOPER (INTERMEDIATE) - HEALTH SYSTEMS
Business Unit: Discovery Health
Function: Information Technology
Date: 17 Nov 2023
Discovery – Health Systems
Java Developer (Intermediate) – Enterprise Architecture
About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.
About Discovery Health Systems
The Discovery Health Systems (DHS) is a world class software development house that enables the Discovery Health Business to use digital transformation as a competitive advantage. It focuses on rapid quality software delivery. Innovation and excellence are key attributes to all our initiatives. The skills and expertise in the team allows a diverse product development on all strategic, tactical and operational changes. Our environment is fast-paced and demands energy, drive, enthusiasm, ownership and creativity, but it rewards with an extremely fulfilling and stimulating environment that actively supports career growth and development.
Key Purpose
Translates the CRS and PRS into executable code without errors. Finds effective software solutions to technical issues. Ensure that the application performs the functions as required by business. Releases source code with zero defects.
Areas of responsibility may include but not limited to
Source Code
Personal Attributes and Skills
Behavioral skills
Education and Experience
EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
APPLY NOW
JAVA DEVELOPER (INTERMEDIATE) - HEALTH SYSTEMS
Business Unit: Discovery Health
Function: Information Technology
Date: 17 Nov 2023
Discovery – Health Systems
Java Developer (Intermediate) – Enterprise Architecture
About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.
About Discovery Health Systems
The Discovery Health Systems (DHS) is a world class software development house that enables the Discovery Health Business to use digital transformation as a competitive advantage. It focuses on rapid quality software delivery. Innovation and excellence are key attributes to all our initiatives. The skills and expertise in the team allows a diverse product development on all strategic, tactical and operational changes. Our environment is fast-paced and demands energy, drive, enthusiasm, ownership and creativity, but it rewards with an extremely fulfilling and stimulating environment that actively supports career growth and development.
Key Purpose
Translates the CRS and PRS into executable code without errors. Finds effective software solutions to technical issues. Ensure that the application performs the functions as required by business. Releases source code with zero defects.
Areas of responsibility may include but not limited to
Source Code
- Implement the Technical Specification using the relevant development language (Java, Magic).
- Produce source code by applying the DHS technical standards, and referencing the systems' exposed sub processes.
- Update the reference documentation and update the scheduling tool with progress.
- Consult with BA and Architect on technical issues encountered.
- Document logic and comments inside code.
- Document Database structure changes and rule changes. · Produce or update the configuration files.
- Conduct unit testing, and fix any defects found.
- Review error logs and provide BA with updates on fixes found in testing.
- Consult and assist the BA in reviewing defects found in testing.
- During Test Standby duties, handle any defects as raised in the testing process.
- Release the source code with zero defects.
- Participate in the process of reviewing code for consistent application of standards, logic and effective use of libraries and reusable aspects of the application.
- Respond to incidents escalated by the Incidents team.
- Log issues in the appropriate issues tracking system.
- Conduct preliminary analysis on issues.
- Verify and validate build stability.
Personal Attributes and Skills
Behavioral skills
- Learning orientation, structured and analytical problem solving, prioritization, planning and organizing, stress management, action orientation
- Technical writing, software development within SDLC, data modelling
Education and Experience
- Matric with English and Mathematics
- Relevant tertiary qualification (beneficial)
- Minimum of 3 years’ experience in source code development
- Process knowledge of SDLC, UML, Unit testing, database structure design, technical change control
- Technical knowledge of Java, IDE, Junit, SQL, Orace, SpingBoot, Hibernate, Angular, Atlassian Atlassian DevOps, Git, Bitbucket, Bamboo, SonarQube
EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
APPLY NOW
TECHNICAL MAINTENANCE DATA QUERY ANALYST - FIXED TERM CONTRACT
Business Unit: Discovery Central Services
Function: Data Analysis
Date: 17 Nov 2023
Technical Maintenance Data Query Analyst – 6 Month Fixed Term Contract
Discovery – Corporate Services
Technical Maintenance Data Query Analyst
About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.
Discovery value – Force for good
We are determined to be an exceptional employer, excellent partner and a good corporate citizen. We are also deeply committed to nation building and protecting our planet. Our Core Purpose and Shared-Value model demands this.
Key Purpose
The role of the query analyst is to support both internal and external stakeholders with queries around benefits. Also to liaise with key stakeholders and maintain their relationships. In addition, the administrator will be responsible for identifying trends and to report on them.
Areas of responsibility may include but not limited to
• Takes initiative and works under own direction
• Works productively in a high-pressure environment
• Relates well to people at all levels
• Expresses opinions, information and key points of an argument clearly
• Responds quickly to the needs of the client and to their reactions and feedback
• Writes in a well-structured and logical way
• Interpersonal skills
• Verbal & Written communication skills
• Resilience
• Attention to detail
• Time management skills
Excellent problem-solving skills
Education and Experience
3 - 5 years working experience building and optimizing data sets. Experience performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement.
• Degree in Information Studies or Information Technology
• knowledge of Power Apps and Power Automate.
• Microsoft Excel / Word / Outlook at an advanced level
EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
APPLY NOW
TECHNICAL MAINTENANCE DATA QUERY ANALYST - FIXED TERM CONTRACT
Business Unit: Discovery Central Services
Function: Data Analysis
Date: 17 Nov 2023
Technical Maintenance Data Query Analyst – 6 Month Fixed Term Contract
Discovery – Corporate Services
Technical Maintenance Data Query Analyst
About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.
Discovery value – Force for good
We are determined to be an exceptional employer, excellent partner and a good corporate citizen. We are also deeply committed to nation building and protecting our planet. Our Core Purpose and Shared-Value model demands this.
Key Purpose
The role of the query analyst is to support both internal and external stakeholders with queries around benefits. Also to liaise with key stakeholders and maintain their relationships. In addition, the administrator will be responsible for identifying trends and to report on them.
Areas of responsibility may include but not limited to
- Build analytics tools that utilise the data pipeline to provide actionable insights into operational efficiency and other key business performance metrics.
- Assemble large, complex data sets that meet functional or non-functional business requirements and align data architecture with business requirements.
- Processes, cleanses, and verifies the integrity of data used for analysis.
- Liaise and collaborate with relevant stakeholders, providing support to the entire department for its data centric needs.
- Collaborate with subject matter experts to select the relevant sources of information and translates the business requirements into data mining/science outcomes.
- Presents findings and observations to team for development of recommendations.
- Data management sets for: Electricity consumption via
- Municipality/Landlord
- Power meter data
- Solar power
- Generator data
- HVAC
- Water consumption:
- Water meters
- Grey and rainwater
- Other consumption:
- Diesel data
- Gas data (Egoli & LPG)
- Systems data
• Takes initiative and works under own direction
• Works productively in a high-pressure environment
• Relates well to people at all levels
• Expresses opinions, information and key points of an argument clearly
• Responds quickly to the needs of the client and to their reactions and feedback
• Writes in a well-structured and logical way
• Interpersonal skills
• Verbal & Written communication skills
• Resilience
• Attention to detail
• Time management skills
Excellent problem-solving skills
Education and Experience
3 - 5 years working experience building and optimizing data sets. Experience performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement.
- 3 - 5 years strong analytic skills related to working with unstructured datasets.
- A successful history of manipulating, processing, and extracting value from large, disconnected datasets.
- PowerBI Development experience and development experience
- Knowledge of Microsoft Excel, Word and Outlook
- Proficient with the following computer packages:
• Ms Excel skills
• PowerBI Development experience and development experience
• Degree in Information Studies or Information Technology
• knowledge of Power Apps and Power Automate.
• Microsoft Excel / Word / Outlook at an advanced level
EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
APPLY NOW
DATA SCIENTIST
Business Unit: Discovery Health
Function: Data Sciences
Date: 17 Nov 2023
Discovery Health
Data Scientist
About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.
About (Data Science Unit – Operations Intelligence)
The position available is in the Discovery Health Operations Intelligence unit. We apply predictive analytics, big data and analytic skills to provide unique data-driven answers to exciting problems in servicing, operations and other areas of the business. The team has access to structured and unstructured data and makes use of the latest international innovative big data architecture.
Key Purpose
In this role you will be involved in creating opportunities that delight our customers by leveraging Discovery’s vast clinical, demographic and operational data. Using this data with predictive modelling and machine learning techniques you will have a direct impact on strategic initiatives to support Discovery’s world-class operations. The successful applicant will be working within a highly specialized and growing team investigating ways to optimize and improve client services for Discovery’s client schemes.
Areas of responsibility may include but not limited to
Personal Attributes and Skills
Education and Experience
EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
APPLY NOW
DATA SCIENTIST
Business Unit: Discovery Health
Function: Data Sciences
Date: 17 Nov 2023
Discovery Health
Data Scientist
About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.
About (Data Science Unit – Operations Intelligence)
The position available is in the Discovery Health Operations Intelligence unit. We apply predictive analytics, big data and analytic skills to provide unique data-driven answers to exciting problems in servicing, operations and other areas of the business. The team has access to structured and unstructured data and makes use of the latest international innovative big data architecture.
Key Purpose
In this role you will be involved in creating opportunities that delight our customers by leveraging Discovery’s vast clinical, demographic and operational data. Using this data with predictive modelling and machine learning techniques you will have a direct impact on strategic initiatives to support Discovery’s world-class operations. The successful applicant will be working within a highly specialized and growing team investigating ways to optimize and improve client services for Discovery’s client schemes.
Areas of responsibility may include but not limited to
- Connecting with a multitude of stakeholders to understand the data in a healthcare and operational context
- Mining large structured and unstructured datasets to find new insights to inform operational efficiency and ‘ member- delight’ interaction strategies
- Research and application of the most up to date machine learning algorithms and AI techniques
- Present data and model findings in a way that provides actionable insights to business users
- Monitoring model performance
- Improve processes and databases where opportunities arise
- Conduct end-to-end analysis of data; from data gathering, processing, analysis, to insight synthesis and presentation - to measure the causal impact of campaigns and product launches.
Personal Attributes and Skills
- Expert in data science programming languages such as R, Python, Scala
- Expert in data manipulation skills including SQL to extract, transform and load data
- Experience in interactive data exploration and data-driven story telling
- Understanding and application of Big Data and distributed computing principles
- Hands on experience with Big Data systems will be preferred
- Strong analytical and statistical knowledge with an understanding of the latest machine learning algorithms for both structured and unstructured data
- Ability to formulate problem statements and develop a plan for tackling the problem
- Strong ability to communicate findings and recommendations from data (visual, verbal and written)
- Integration and implementation experience
- A passion for data exploration and analytics
- Self-starter
- Willingness to learn and grow exponentially
- A restless curiosity towards data and uncovering unknown correlations
- Ability to work cohesively in a team environment and balance multiple priorities
- A team player who can work alone when required and without supervision
- High level of attention to detail, resilience, enthusiasm, energy and drive
Education and Experience
- Honours or Master’s degree in either Data Science, Statistics, or Applied Mathematics with some experience in software engineering, computer science or working with big disparate sets of data, OR
- Honours or Master’s degree in Computer Science or Software Engineering with solid experience in statistical modelling, data mining and machine learning
- Other analytical qualifications will also be considered if accompanied by the relevant experience
- Experience in marketing analytics advantageous
- A minimum of 2 years’ work experience in a data science position
EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
APPLY NOW
MARKETING GRADUATE -INVEST (12-MONTH FIXED TERM CONTRACT)
Business Unit: Marketing
Function: Marketing Management
Date: 17 Nov 2023
Discovery – Marketing
Marketing Graduate -Invest (12-month Fixed Term Contract)
About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.
Key Purpose
To support the Marketing Consultants in within Discovery Invest to:
Areas of responsibility may include but not limited to:
Competencies
Education and Experience
EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
APPLY NOW
MARKETING GRADUATE -INVEST (12-MONTH FIXED TERM CONTRACT)
Business Unit: Marketing
Function: Marketing Management
Date: 17 Nov 2023
Discovery – Marketing
Marketing Graduate -Invest (12-month Fixed Term Contract)
About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.
Key Purpose
To support the Marketing Consultants in within Discovery Invest to:
- Drive brand awareness and growth
- Drive utilisation within our client base
Areas of responsibility may include but not limited to:
- Involvement in campaign development and ideation
- First line quality check and proof reading
- Updating, monitoring and following up on the delivery of activities in the project plan
- Briefing in creative assets, content, campaigns to various agencies and internal teams such as our design agencies, Language team, CVM (Customer Value Management) team, social media, and digital advertising teams
- Involvement in testing before go-lives, communication distribution and advertising flighting
Competencies
- MS Office
- Time and project management
- Communicate well in English both in writing and verbally
- Develop audience appropriate communication
- Critically evaluate communication elements such as content and creative
- Attention to detail and accuracy
- Self-starter mentality
- Curiosity – unafraid to ask questions to learn more
- Sense of urgency
Education and Experience
- Completed BCom Marketing Degree is Essential
- No experience required
- Between the age of 19 - 33
- Clear credit (ITC) and no criminal record
- Currently unemployed
- Currently not participating in a learnership or graduate program
- Effective communication in written and verbal English
EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
APPLY NOW
BUSINESS ANALYST (INTERMEDIATE) - HEALTH SYSTEMS
Business Unit: Discovery Health
Function: Business Analysis
Date: 17 Nov 2023
Discovery Health Systems (DHS)
Business Analyst (Intermediate)
About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.
About Discovery Health Systems (DHS) – Care and Claims – Claims Processing System
Working in a high performance organization that prides itself in attracting the finest talent, we challenge ourselves to find solutions that make a difference in the world. Our environment is always buzzing with energy and smart, motivated people working on finding the best way to move forward. An intermediate business analyst position is available in the Care and Claims System team to work on dynamic new projects and product enhancements in order to improve business inefficiencies, gain competitive advantage on our products and ultimately to provide better service to our clients. Using knowledge of the organization’s technology infrastructure and specific software applications, the intermediate business analyst will help the business to address changes through technology.
Key Purpose
Within the Care and Claims system area, the Business Analyst must work to understand the overall business need, define the requirements, document the requirements using various approaches such as use cases then decompose the requirements to a sufficient level of detail allowing the implementation team to take action.
The Business Analyst will support the project throughout the project lifecycle and will manage the release as well as post release monitoring.
The Business Analyst in the Claims and Care area must be technically minded and be able to understand basic development principles.
Areas of responsibility may include but not limited to:
The successful candidate will be required to perform but not limited to the following key outputs in respect of the Care and Claims CPS portfolio:
- Run a requirements gathering/JAD workshop to gather new requirements
- Document business requirement specifications under supervision of a Senior BA
- Accurately document functional requirements specifications clearly defining project objectives
- Construct complex process models and can create UML models
- Execute user acceptance or system testing
- Resolve requirements conflict through effective stakeholder engagement
- Present options and recommendations to stakeholders
- Offer support and guidance to junior business analysts
- Identify and document project risks, issues, assumptions and dependencies
- Identify and perform process improvement work
- Perform quality assurance of business analysis deliverables
Competencies
The successful candidate must demonstrate the following competencies:
- Project Management
- Requirements development
- Change control
- Release management
- Solution development
- Software Testing
- Analytical thinking and conflict management
- Personal organisation and time management skills
- Business writing skills and presentation and facilitation skills
- Communication skills (written, verbal/presenting and listening)
- Stress management skills and negotiation skills
- Innovative
- Ability to build relationships with people from all different backgrounds and at different job levels
Education and Experience
- BSc Information Systems or am equivalent 3-year IT qualification
- 5 years ‘experience as a Business Analyst
- Certification in UML and BPMN course
- Experience in PL/SQL
- Experience in Testing, Process mapping and UML modelling
- Requirements analysis experience
EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
APPLY NOW
PRE-AUTH SERVICE CONSULTANT - VITALITY HEALTH SERVICING
Business Unit: Discovery Health
Function: Clinical
Date: 16 Nov 2023
Discovery Health
Pre-authorisation Service Consultant
About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.
Key Purpose
To deliver world class service to all Discovery Health Members, Providers, Employer groups, Hospitals, and Brokers by supporting and fully resolving their queries through various servicing channels, primarily over the telephone.
To effectively manage the risk of in-hospital admissions by using your clinical knowledge and integrating this with your understanding of the benefits of the scheme and ensuring accurate information regarding funding
Key outputs
The successful applicant will be responsible for but not limited to the following job functions:
- Confirming benefits according to set protocols and funding rules
- Accurately obtaining and capturing information to confirm correct funding
- Servicing all key stakeholders telephonically and via other servicing channels until the query has been resolved
- Servicing key stakeholders in a customer centric way to ensure that we live by our service principles
- Keeping up to date with product changes and benefits to ensure that all key stakeholders are accurately serviced
- Continuously staying abreast of all digital servicing tools within the business and ensuring that the functionality is fully understood
- Achieving and exceeding key performance metrics relating to service delivery
- Keeping abreast of continuous process, product updates and digital tools
- Dealing with multiple interactions
- Consistently utilizing all servicing tools available
Competencies and Skills
Behavioural Competencies
- Following instruction and procedures (Self-development)
- Analysing (Managing Complexity)
- Learning and Researching (Nimble Learning)
- Presenting and communicating information (Communicating effectively)
- Delivering results and meeting customer expectations (Customer focus)
- Deciding and initiating action (Decision Quality)
- Working with people (Collaborating)
- Writing and reporting (Communicating effectively)
Knowledge
- Anatomy and Physiology
Skills
- Time Management
- Verbal and written communication
- Working under pressure
Personal Attribute and Skills:
- Customer Centric
- Able to work during international business hours (UK Time zone)
Education and Experience
Education:
- Matric
- South African accredited Clinical Qualification
Experience
- At least 6 months working experience in a customer services or clinical environment
EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
APPLY NOW
CLAIMS MANAGER
Business Unit: Discovery Employee Benefits
Function: Management
Date: 16 Nov 2023
Achieve more than: YOU BELIEVE
Discovery Employee Benefits
Claims Manager
About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating to not only achieve financial success, but to ignite positive and meaningful change within our society.
Key Purpose of the role
Oversee claims and claims finance for Group Risk.
Areas of responsibility may include but not limited to
Personal Attributes and Skills
The successful candidate must demonstrate the following competencies:
Education and Experience
EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
APPLY NOW
CLAIMS MANAGER
Business Unit: Discovery Employee Benefits
Function: Management
Date: 16 Nov 2023
Achieve more than: YOU BELIEVE
Discovery Employee Benefits
Claims Manager
About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating to not only achieve financial success, but to ignite positive and meaningful change within our society.
Key Purpose of the role
Oversee claims and claims finance for Group Risk.
Areas of responsibility may include but not limited to
- SLA and day-to-day tasks tracked and managed.
- Ensure quality assessments and audits are done. Ensure service provided and measured through effective leadership.
- Manage staff through team leaders, assist with staff development, coaching and training to optimize staff performance.
- Attend client and broker meetings when required.
- Effective participation in system enhancements.
- Manage team measures and incentive criteria.
- Drive efficiency to enhance processes.
- Assist with forensic investigations/training.
Personal Attributes and Skills
The successful candidate must demonstrate the following competencies:
- Self-starter with a high attention to detail and be able to multi-task.
- Good at follow through
- Exceptional ability to communicate written and orally.
- Problem solving and solution focused.
- Analytical – interpretation
- Building relationships
- Coping with pressure (deadlines)
- Time-Management and Organizational Skills
- Must be team orientated, willing to assist other team members in the office.
- Compassion: will be working with people who are sometimes in dire situations or going through difficult transitions. Must be compassionate to their situation and working with them in a positive way.
- Outstanding customer service skills
- Willing to do client and broker visits where necessary.
Education and Experience
- Matric – essential.
- COP (Retirement Funds 1 and 2) or any post matric qualification – Preferred.
- Microsoft Office skills, i.e., Outlook, Excel and Word are mandatory.
- Employee Benefits Industry-related knowledge essential.
- 3+years’ experience in a Team Leader role.
EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
APPLY NOW
BUSINESS ANALYST (INTERMEDIATE) - HEALTH SYSTEMS
Business Unit: Discovery Health
Function: Business Analysis
Date: 16 Nov 2023
Discovery Health Systems (DHS)
Business Analyst (Intermediate) – BMS
About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating to not only achieve financial success, but to ignite positive and meaningful change within our society.
About Discovery Health Systems (DHS)
The Discovery Health Systems (DHS) is a world class software development house that enables the Discovery Health Business to use digital transformation as a competitive advantage. It focuses on rapid quality software delivery. Innovation and excellence are key attributes to all our initiatives. The skills and expertise in the team allows a diverse product development on all strategic, tactical, and operational changes. Our environment is fast-paced and demands energy, drive, enthusiasm, ownership, and creativity, but it rewards with an extremely fulfilling and stimulating environment that actively supports career growth and development.
About the role
Within the Benefit Management System area, the Business Analyst (Intermediate) will interface between multiple business areas and multiple teams that require deep integration of solutions. The role will support the project throughout the project lifecycle and will manage the release as well as post release monitoring. The Business Analyst in the BMS area must be technical with the ability to understand basic development principles including change management. The role might include coaching and mentoring of Junior BA's.
Areas of responsibility may include but not limited to:
The successful candidate will perform but not limited to the following key outputs in respect of the Benefit Management System portfolio:
The Business Analyst must have an expert understanding of:
The Business Analyst must be able to demonstrate that they can:
Run a requirements gathering/JAD workshop to gather new requirements
Perform project estimation for BA tasks
Present to senior stakeholders
Direct a process improvement program
Create training material to facilitate adoption of new system features
Construct complex process, diagrams, standard operating procedures, and work instructions
Competencies
The successful candidate must demonstrate the following competencies:
Education and Experience
EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
APPLY NOW
BUSINESS ANALYST (INTERMEDIATE) - HEALTH SYSTEMS
Business Unit: Discovery Health
Function: Business Analysis
Date: 16 Nov 2023
Discovery Health Systems (DHS)
Business Analyst (Intermediate) – BMS
About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating to not only achieve financial success, but to ignite positive and meaningful change within our society.
About Discovery Health Systems (DHS)
The Discovery Health Systems (DHS) is a world class software development house that enables the Discovery Health Business to use digital transformation as a competitive advantage. It focuses on rapid quality software delivery. Innovation and excellence are key attributes to all our initiatives. The skills and expertise in the team allows a diverse product development on all strategic, tactical, and operational changes. Our environment is fast-paced and demands energy, drive, enthusiasm, ownership, and creativity, but it rewards with an extremely fulfilling and stimulating environment that actively supports career growth and development.
About the role
Within the Benefit Management System area, the Business Analyst (Intermediate) will interface between multiple business areas and multiple teams that require deep integration of solutions. The role will support the project throughout the project lifecycle and will manage the release as well as post release monitoring. The Business Analyst in the BMS area must be technical with the ability to understand basic development principles including change management. The role might include coaching and mentoring of Junior BA's.
Areas of responsibility may include but not limited to:
The successful candidate will perform but not limited to the following key outputs in respect of the Benefit Management System portfolio:
The Business Analyst must have an expert understanding of:
- the system development life cycle and can explain the importance of the BA and change management role in each stage
- the distinction between business, functional and non-functional requirements
- the differences between business requirements and business rules
- the role of BA in supporting delivery of requirements and ensuring operational readiness
- the types of project approaches such as Waterfall and Agile
- the types of change management approaches such as ADKAR
- the principles of system and user acceptance testing and the link to requirements documentation
- principles of project risks, issues, assumptions, and dependencies
- principles of business and IT strategy within the organization and in general
The Business Analyst must be able to demonstrate that they can:
Run a requirements gathering/JAD workshop to gather new requirements
Perform project estimation for BA tasks
- make recommendations for requirements approaches
Present to senior stakeholders
Direct a process improvement program
Create training material to facilitate adoption of new system features
Construct complex process, diagrams, standard operating procedures, and work instructions
- resolve requirements conflict through effective stakeholder engagement
- offer support and guidance to junior and intermediate business analysts
- identify and document project risks, issues, assumptions, and dependencies
- perform quality assurance of business analysis deliverables
- manage and co-ordinate work and priorities of a team of junior BA’s
- work with senior stakeholders to determine business change impact
- perform analysis at a strategic level and understand principles of business and enterprise architecture
Competencies
The successful candidate must demonstrate the following competencies:
- Analytical thinking
- Personal organisation and time management skills
- Business writing skills, presentation, and facilitation skills
- Communication skills (written, verbal/presenting, and listening)
- Stress management skills and negotiation skills
- Change management
- Client-driven and results oriented
- Able to resolve conflict
- Creative and innovative
- Self-driven
- Diligence
Education and Experience
- BSc Computer Science or equivalent 3-year IT qualification
- Change Management course, BPMN Course, PM training or qualification
- At least 3-years’ experience as a Business Analyst
- Change Management exp in a systems environment
- Solution development and software testing
EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
APPLY NOW
FORENSIC INVESTIGATOR (SENIOR)
Business Unit: Discovery Central Services
Function: Forensics/Fraud/Fiduciary Services
Date: 16 Nov 2023
Discovery – Forensics
Forensics Investigator
About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.
Key Purpose
This role falls within the Discovery Group Forensic department and reports to the Operations Manager. The purpose of the role will be to be a specialist in his/her own role and play a supportive role in assisting management with the general functions of the team.
Areas of responsibility may include but not limited to
The successful job applicant will be responsible for, but not limited to, the following broad job functions:
- Accountable for independently leading and conducting his/her own quality investigations.
- Supportive role to management in Implementing fraud prevention programs and creating awareness with role-players.
- Highly developed analytical and investigative skills with consistent high performance.
- Mentoring, supporting, and coaching direct peers on a continual basis to excel in performance and service delivery.
- Play a significant role in long-term planning and identifying new methods in detecting risks/fraud.
- Handle own administrative functions required independently and/or with minimal support.
- Identify quality issues and take corrective steps.
- Relationship building with internal and external clients to achieve objectives.
Technical Skills and Knowledge
- Commitment to get the job done
- Good verbal and writing skills
- Negotiable
- Demonstrate commitment to high professional ethical standards and a diverse workplace
- Plans activities and projects well in advance and takes account of possible changing circumstances
- Easily establishes good relationships with customers and peers
- Ability to communicate clearly and concisely
- Assertiveness
- Takes initiative and works under own direction
- Keeps emotions under control during difficult situations
- Diplomatic
- Judgment and good decision making
- Takes responsibility with no blame shifting
- Encourages others to value team culture
- Adaptable to new ways of doing business
- Conflict management
- Demonstrated ability to decompose complex problems
- Solution orientated
- Remains focused and does not get distracted by irrelevant things.
- Innovative process management
- Self-starting, able to work with minimal direction/support from management
- Strong analytical/investigative skills and attention to detail
- Interpretation of data leading to decision making insight
- Problem solving
- Proficient in MS office suite
- Can distil complex issue to a short and simple explanation
- Can work well with others and upper management
Education and Experience
Minimum requirements:
- Grade 12
- Related field experience and/or qualification
- CFE qualification
- 5 years’ experience in forensic broker investigations
EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
APPLY NOW
INSTRUCTIONAL DESIGNER
Business Unit: Sales & Distribution
Function: Content / Instructional Design
Date: 15 Nov 2023
Discovery Institute of Training
Instructional Designer
About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.
Key Purpose
The vacancy is for an Instructional Design role within the Discovery Institute of Training. The role requires the Instructional Designer to develop training material for Discovery Life according to high quality standards. The role will also involve constant evaluation of the training cycle and regular updating of material. The Instructional Designer may be responsible for managing an entry level Instructional Designer, which includes delegating tasks, monitoring progress, quality and providing coaching when required.
Key Outputs
All work must be done accurately, comprehensively and in-line with set quality standards:
Competencies
Education and Experience
EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
APPLY NOW
INSTRUCTIONAL DESIGNER
Business Unit: Sales & Distribution
Function: Content / Instructional Design
Date: 15 Nov 2023
Discovery Institute of Training
Instructional Designer
About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.
Key Purpose
The vacancy is for an Instructional Design role within the Discovery Institute of Training. The role requires the Instructional Designer to develop training material for Discovery Life according to high quality standards. The role will also involve constant evaluation of the training cycle and regular updating of material. The Instructional Designer may be responsible for managing an entry level Instructional Designer, which includes delegating tasks, monitoring progress, quality and providing coaching when required.
Key Outputs
All work must be done accurately, comprehensively and in-line with set quality standards:
- Consult with stakeholders across business areas.
- Gather information about Discovery Life in relation to key needs and requirements of the area.
- Develop comprehensive curriculum to cater for the needs of specific areas.
- Design and develop training material and assessments for in-person and virtual training workshops and induction programmes, in line with the curriculum to ensure that learning outcomes are matched.
- Develop storyboards (only) for digital training material, which could include online courses, videos, podcasts, infographics and animations.
- - Note: The Instructional Designer will not be responsible for any development of digital material as this function is fulfilled by the Multimedia design team.
- Consult with business areas to agree on reasonable and achievable deadlines.
- Train and provide guidance to the trainers to ensure that learning outcomes are achieved through effective presentation of material.
- Maintain material and ensuring best practice guidelines are followed across the areas.
- Continuous evaluation of both trainers and the effectiveness of training material.
- Develop material based on technical product information and specifications.
- Effective management of the portfolio, setting goals and objectives for the portfolio and prioritisation of projects.
- Could include effective leadership and management of the entry level Insure Instructional Designer.
Competencies
- Creative and innovative
- Very good command of English language
- Good leadership and coaching skills
- Demonstrate strong instructional writing skills
- Attention to detail
- Good project management skills
- Communicate effectively with diverse personalities
- Delivering results and meeting customer expectations
- Coping with pressure and setbacks
- Adapting and responding to change
- Relating and networking
- Applying expertise and technology
Education and Experience
- 3 years experience in Instructional Designer
- Knowledge and experience working in the long-term insurance industry.
- Education and training qualification, specifically Design and Development
- Business related degree
EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
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PROFESSIONAL ASSISTANT - EXECUTIVE
Business Unit: Discovery Connect
Function: Personal Assistant/Secretary
Date: 15 Nov 2023
Discovery Connect
Executive Professional Assistant
About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.
Key Purpose
To provide administrative support and executive professional assistant duties to the Discovery Connect Chief Executive Officer (CEO).
Areas of responsibility may include but not limited to
Personal Attributes and Skills
Education and Experience
Essential:
EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
APPLY NOW
PROFESSIONAL ASSISTANT - EXECUTIVE
Business Unit: Discovery Connect
Function: Personal Assistant/Secretary
Date: 15 Nov 2023
Discovery Connect
Executive Professional Assistant
About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.
Key Purpose
To provide administrative support and executive professional assistant duties to the Discovery Connect Chief Executive Officer (CEO).
Areas of responsibility may include but not limited to
- To support the CEO and manage administrative elements related to the Exco role. This will include assisting with document preparation, control and management, financial & office administration and assisting with internal and external enquiries/requests.
- To manage the CEO’s office by effectively coordinating and organising meetings, including notification to prospective attendees, set-up, pre- and post-meeting correspondence, meeting minutes and records, and any required follow up needed thus ensuring the CEO remains sufficiently accessible, while keeping him/her on track with their daily objectives.
- To adhere to and execute on all knowledge management, reporting, quality assurance, stakeholder liaison, communication and meeting management standards and activities in order to support functional effectiveness, to ensure compliance with regulatory and good practice requirements.
- To effectively monitor work to ensure compliance with established methods, guidelines, standards and procedures by organising and storing both electronic and hard-copy information and records and implement record retention policies and procedure thus ensuring the effective management of a knowledge database.
- To manage and coordinate travel, function, event and related administration for the CEO and were necessary the Discovery Connect wider team, collaborating with other PA’s in the department.
- To develop, care and build relationships with the relevant CEO’s key stakeholders, direct reports and wider team, in consideration of the role played by the Chief Executive Officer on Discovery Connect related matters within the organisation and to represent the Discovery Connect brand externally and internally by association with this office.
Personal Attributes and Skills
- Strong people skills.
- Knowledge of modern methods of office administration and project management/administration.
- Extensive knowledge of business correspondence formatting as well as knowledge of proper English usage, spelling, grammar and punctuation.
- Advanced knowledge of MS Office (Excel, Word, PowerPoint, and Outlook).
- Knowledge of principles and processes for providing stakeholder and personal services.
- Interpersonal skills - ability to build relationships with people from all different backgrounds and at different job levels.
- Maintaining high ethical standards, integrity and confidentiality.
- Effective time management.
- Team leadership orientation with a strong ability to be a self-starter and deliver through others.
- Own transport.
Education and Experience
Essential:
- Matric or Diploma/Degree in Administration
- 10 years' of progressively responsible secretarial and administrative work
- 3+ years' providing support to senior and/or executive level management
EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
APPLY NOW
HEAD OF MARKETING - HEALTH
Business Unit: Marketing
Function: Marketing Management
Date: 15 Nov 2023
Discovery Marketing Services
Head of Marketing for Health
About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.
Key Purpose
The Discovery Health business is the largest in the Discovery Group and continues to grow and expand in new directions to drive healthcare innovation & new revenue streams. The Head of Marketing for Health partners with the SA & rest of Africa business to create, develop and implement strategically aligned marketing solutions, namely driving new business growth, ensuring member engagement and strengthening the brand for all areas of the Discovery Health business. The incumbent provides specialist advice and marketing direction to key stakeholders, namely business CEOs and various Excos, while leading, co-ordinating and coaching a team of marketing specialists.
Areas of responsibility may include but not limited to
Defines, aligns, and drives the implementation of the marketing strategy
Leads marketing specialists & ensures continuous improvement & professional development
Education and Experience
Essential:
EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
APPLY NOW
HEAD OF MARKETING - HEALTH
Business Unit: Marketing
Function: Marketing Management
Date: 15 Nov 2023
Discovery Marketing Services
Head of Marketing for Health
About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.
Key Purpose
The Discovery Health business is the largest in the Discovery Group and continues to grow and expand in new directions to drive healthcare innovation & new revenue streams. The Head of Marketing for Health partners with the SA & rest of Africa business to create, develop and implement strategically aligned marketing solutions, namely driving new business growth, ensuring member engagement and strengthening the brand for all areas of the Discovery Health business. The incumbent provides specialist advice and marketing direction to key stakeholders, namely business CEOs and various Excos, while leading, co-ordinating and coaching a team of marketing specialists.
Areas of responsibility may include but not limited to
Defines, aligns, and drives the implementation of the marketing strategy
- Defines the annual marketing strategy in alignment with the business strategy. This strategy may require customization throughout the year to leverage new areas of focus or opportunity.
- Stays up to date with international best practice and trends, and ensures that this is incorporated into the strategy.
- Unpacks complexity and provides new ideas and thought leadership to drive engagement with the brand.
- Creates innovative, consistent, and integrated solutions to improve business practices, processes and synergies to improve revenue generation, efficiencies, or effectiveness.
- Proactively identifies opportunities for continuous improvement, innovation and growth of the Health marketing function in terms of capacity and capability to ensure it is world class
- Oversees the execution of multiple projects from conception to implementation.
- Oversees effective delivery of campaigns and ensures that campaign activities translate into profits or other strategic business objectives, including creating value for members, broader society and shareholders.
- Guides and enables change management initiatives and communication requirements for all projects.
- Ensures continuous communication and alignment across all relevant marketing specialist areas as well as relevant Group and business stakeholders.
- Ensures collaboration with R&D/ product and the technical marketing teams on product development, research, proposition development, product launches and thought leadership.
- Actively participates in relevant business excos as the “marketing voice” and on the marketing exco actively contributes to the governance and leadership of the greater marketing team.
Leads marketing specialists & ensures continuous improvement & professional development
- Creates an environment conducive to cross-functional skills transfer, and integrates and harnesses team talent across various portfolios within Health Marketing.
- Creates an environment where innovation is encouraged and provides the necessary guidance, coaching and support in this regard.
- Oversees team performance and ensures teams are highly motivated, challenged and supported, aligned to the Discovery values
- Implements company policy, systems and disciplinary procedures when necessary.
- Recruits and develops quality staff as required in consultation with HR.
- Ensures the team has excellent product and technical knowledge to deliver strategy and build brand.
- Respects diversity and encourages an environment that values inclusivity.
Education and Experience
Essential:
- A minimum of 8-10 years’ experience in consulting, marketing or the equivalent with a proven track record of conceptualization and implementation of strategy or heading up a department or function.
- A completed NQF Level-7 qualification.
- Experience in healthcare and/or financial services.
- Master’s degree or the equivalent.
EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
APPLY NOW
DATA SCIENTIST
Business Unit: Discovery Health
Function: Application Systems
Date: 15 Nov 2023
Discovery Health
Data Scientist
About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating to not only achieve financial success, but to ignite positive and meaningful change within our society.
About (Data Science Unit)
The Risk Intelligence team is responsible for the measurement and reporting of clinical experience for each of our client schemes, providing actuarial analytic support for managed care interventions, healthcare quality public reporting initiatives, provider contracting, and clinical profile reports of clinician utilisation patterns and adherence to evidence based clinical process measures.
Key Purpose
In this role you will be involved in creating opportunities that delight our customers by leveraging Discovery’s vast clinical, demographic, and operational data. The successful applicant will be working within a highly specialized and growing team investigating ways to optimize and improve client services for Discovery’s client schemes. The successful candidate must be motivated, productive and work well within a team.
Areas of responsibility may include but not limited to
Personal Attributes and Skills
Education and Experience
EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
APPLY NOW
DATA SCIENTIST
Business Unit: Discovery Health
Function: Application Systems
Date: 15 Nov 2023
Discovery Health
Data Scientist
About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating to not only achieve financial success, but to ignite positive and meaningful change within our society.
About (Data Science Unit)
The Risk Intelligence team is responsible for the measurement and reporting of clinical experience for each of our client schemes, providing actuarial analytic support for managed care interventions, healthcare quality public reporting initiatives, provider contracting, and clinical profile reports of clinician utilisation patterns and adherence to evidence based clinical process measures.
Key Purpose
In this role you will be involved in creating opportunities that delight our customers by leveraging Discovery’s vast clinical, demographic, and operational data. The successful applicant will be working within a highly specialized and growing team investigating ways to optimize and improve client services for Discovery’s client schemes. The successful candidate must be motivated, productive and work well within a team.
Areas of responsibility may include but not limited to
- Connecting with a multitude of stakeholders to understand the data in a healthcare context
- Mining large structured and unstructured datasets to find new insights to inform healthcare efficiency and interaction strategies
- Research and application of the most up to date machine learning algorithms and AI techniques
- Present data and model findings in a way that provides actionable insights
- Implementing results for use in both the internal and external environments
- Monitoring model performance
- Improve processes and databases where opportunities arise
Personal Attributes and Skills
- Expert in data science programming languages such as R, Python, Scala
- Expert in data manipulation skills including SQL to extract, transform and load data
- Experience in interactive data exploration and data-driven story telling
- Understanding and application of Big Data and distributed computing principles (Hadoop and MapReduce)
- Hands on experience with Big Data systems will be preferred
- Strong analytical and statistical knowledge with an understanding of the latest machine learning algorithms for both structured and unstructured data
- Ability to formulate problem statements and develop a plan for tackling the problem
- Strong ability to communicate findings and recommendations from data (visual, verbal and written)
- Production environment machine learning and AI
- A passion for data exploration and complex healthcare environment
- Self-starter
- Willingness to learn and grow exponentially
- A restless curiosity towards data and uncovering unknown correlations
- Ability to work cohesively in a team environment and balance multiple priorities
- A team player who can work alone when required and without supervision
- High level of attention to detail, resilience, enthusiasm, energy and drive
- Positive, can-do attitude
- Ethical and able to maintain confidentiality and manage boundaries
- Aligned to Discovery values and core purpose
Education and Experience
- Honours or Master’s degree in either Data Science, Statistics, or Applied Mathematics with some experience in software engineering, computer science or working with big disparate sets of data, OR
- Honours or Master’s degree in Computer Science or Software Engineering with solid experience in statistical modelling, data mining and machine learning
- Other analytical qualifications will also be considered if accompanied by the relevant experience
EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
APPLY NOW
JAVA DEVELOPER (INTERMEDIATE)
Business Unit: Discovery Insure
Function: Information Technology
Date: 14 Nov 2023
Discovery – Insure Systems
Java Developer (Intermediate)
About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.
About Insure Systems
Discovery Insure Systems is a young dynamic team. We are constantly evolving and running with multiple projects simultaneously. We pride ourselves in the quality of work that we deliver and the ease and speed at which we can do it. Our aim to set the benchmark for efficiency in everything we set out to do.
Key Purpose
Design and implement robust, scalable and optimally performing systems using Java related technologies, according to provided specifications, standards and procedures, while ensuring compliance with the architectural standards and guidelines laid out by Discovery.
Areas of responsibility may include but not limited to
Design:
Personal Attributes and Skills
Technical Competencies
Behavioural Skills:
Education and Experience
Essential:
Advantageous Experience:
Working knowledge of:
Education
EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
APPLY NOW
JAVA DEVELOPER (INTERMEDIATE)
Business Unit: Discovery Insure
Function: Information Technology
Date: 14 Nov 2023
Discovery – Insure Systems
Java Developer (Intermediate)
About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.
About Insure Systems
Discovery Insure Systems is a young dynamic team. We are constantly evolving and running with multiple projects simultaneously. We pride ourselves in the quality of work that we deliver and the ease and speed at which we can do it. Our aim to set the benchmark for efficiency in everything we set out to do.
Key Purpose
Design and implement robust, scalable and optimally performing systems using Java related technologies, according to provided specifications, standards and procedures, while ensuring compliance with the architectural standards and guidelines laid out by Discovery.
Areas of responsibility may include but not limited to
Design:
- Translate business requirements into technical designs adhering to Discovery Insure processes, standards and guidelines, taking cognisance of performance, security and scalability requirements. Deliver within agreed timeframes.
- Liaise with relevant parties where clarification of business requirements or resolution to technical issues is needed
- Research and find effective solutions to technical issues that arise
- Estimate development timelines based on business requirements
- Construct robust, maintainable, scalable, optimally performing system code in line with technical specifications, following prescribed process, standards and procedures. Deliver within agreed timeframes
- Conduct unit testing and fix any defects found
- Verify build stability and quality with development team before releasing to test team, aiming to release with zero defects
- Assist the Business analyst in ensuring the test pack includes relevant scenarios and test data.
- Consult and assist in reviewing risk / impact of defects found in testing, and assist with fixing where necessary
- Assist system users with technical support issues and handle according to defined procedures
- Ability to effectively analyse root cause of system errors (data errors, performance and stability issues)
- Actively coach other developers to understand and apply the Insure coding and architectural standards correctly, as well as any technologies in use
- Perform code review to ensure logical correctness, maintainability, scalability, performance, compliance with architectural standards and frameworks
- Keep abreast of current technological trends and how these might be applied in the Discovery environment
- Constant improvement of knowledge of the various applications, their functionalities and data models
- Ability to communicate clearly, constructively and effectively. Easily able to follow and participate in technical, business process, and other discussions
- Able to build business relationships with other members of team and the business areas we support.
Personal Attributes and Skills
Technical Competencies
- Excellent understanding of Object Orientated principals and Java language fundamentals
- Knowledge of commonly used design patterns
- Broad understanding of how to put together an EE-based business solution from scratch
- EJB
- HTML
- JSF
- JQuery
- JAXB
- Java Web Services JAX-WS & JAX-RS
- Message Driven Beans
- UML
- XML/XSD
- SQL
- JAVA 7+
- JTA
Behavioural Skills:
- Action orientated go-getter, hungry to learn and add real value
- Structured and analytical problem solver: Obsessive about finding solutions to problems: action oriented problem solver.
- Able to plan, organise and prioritize own work
- Able to multitask
- Able to work independently
- Team player: reliable, works actively with others towards common goal, communicates constructively, shares information, knowledge and experience, treats others in a respectful and supportive manner
Education and Experience
Essential:
- 3+ years’ experience in Java development with exposure to core competencies listed
Advantageous Experience:
- REST Web services
- JSON
- Business Process Management Tools
- Apache Camel
- Apache Webserver Configuration
- JBOSS Configuration
- CSS
- GIT
- Integrated Build Tools
- HTML 5
- Knowledge of Short Term Insurance industry
Working knowledge of:
- Software development within SDLC
- Unit Testing
- Data modelling and design of database structures
Education
- BSc Computer Science /Information Systems degree
- Formal Java qualification
EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
APPLY NOW
MARKETING MANAGER- HEALTH
Business Unit: Marketing
Function: Marketing Management
Date: 14 Nov 2023
Discovery – Marketing
Marketing Manager – Health
About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.
About the role
Discovery Health is the leading medical scheme administrator in South Africa, providing administration and managed care services to over 3.3 million beneficiaries. We provide administrative and managed care services to Discovery Health Medical Scheme, South Africa’s largest open medical scheme, as well as 18 restricted medical schemes on behalf of leading corporate clients.
Our team is responsible for marketing strategies that support the Discovery Health business and Discovery Health Medical Scheme including:
Key Purpose
To create brand and communication solutions that enable business to meet their objectives by:
Areas of responsibility may include but not limited to
Competencies
Education and Experience
Advantageous Skills:
EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
APPLY NOW
MARKETING MANAGER- HEALTH
Business Unit: Marketing
Function: Marketing Management
Date: 14 Nov 2023
Discovery – Marketing
Marketing Manager – Health
About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.
About the role
Discovery Health is the leading medical scheme administrator in South Africa, providing administration and managed care services to over 3.3 million beneficiaries. We provide administrative and managed care services to Discovery Health Medical Scheme, South Africa’s largest open medical scheme, as well as 18 restricted medical schemes on behalf of leading corporate clients.
Our team is responsible for marketing strategies that support the Discovery Health business and Discovery Health Medical Scheme including:
- Driving new business growth for Discovery Health Medical Scheme
- Increasing and maintaining our brand lift scores – by innovating on campaigns to drive brand love
- Promotion of the value-added services Discovery Health offers members of the schemes we administer.
- Developing strategic campaigns across all demographic groups
Key Purpose
To create brand and communication solutions that enable business to meet their objectives by:
- Driving and defining the implementation of brand and communication strategy and solutions.
- Interfacing with senior business stakeholders to define and co-ordinate brand or communication strategy.
- Understanding the impact of that strategy across business.
Areas of responsibility may include but not limited to
- Unpack complex business needs and to provide creative solutions considering all stakeholders
- To create integrated solutions which are consistent across all brands/ businesses and communities, and which meet best practice principles
- To ensure that solutions are in line with Discovery marketing model
- Develop people through coaching (as required)
- Manage a budget
- Build and maintain relationships with key business stakeholders, both at a strategic and operational level
- Plan, develop and execute digital paid advertising campaign strategies, including creative approach, audiences, messaging, and budget across Facebook and Instagram as well as other digital advertising channels
- Optimise always-on campaigns with targets, goals and conversion code, as well as tracking for maximum ROI
- Compile reports on digital campaign performance including insights on reasons for fluctuations and provide regular insights to business
- Seek and manage online advertising opportunities
- Suggest and implement new features to develop brand awareness and Brand love for Discovery Health
- Conduct market research and competitor analysis
- Manage invoices for digital advertising suppliers to ensure they are paid
- Test a campaign using benchmarks to determine if worth pursuing further or using a different strategy
- Understanding of the full marketing funnel
Competencies
- Be able to translate campaign objectives into a creative brief, review creative outputs and get approval
- Be able to monitor and analyse existing campaigns that are not working and make the necessary changes to get results
- Must have high attention to detail
- Must work closely with business and external suppliers
- Be proactive in identifying new marketing opportunities and develop strategies
- Work within a budget
- Be able to collate, analyse and deliver regular reports of campaign results and measure ROI of campaigns
- Great organisational and multitasking skills
- Excellent management, negotiation, listening and communication skills
Education and Experience
- Minimum 3-year undergraduate
- Post graduate qualification in marketing is preferable
- Relevant industry qualification
- Minimum of two years of experience in digital advertising campaign management in managing Facebook and Instagram campaigns
- Google Ads and programmatic display advantageous
- Minimum of 5 years’ experience in Marketing or Communication (overall)
- Experience in compiling campaign strategies, reviewing creative briefs for campaigns
- Basic reporting skills
Advantageous Skills:
- Facebook Blueprint certified
- Google Ads certified
- Experience with Google Analytics
- Experience with Smartly.io
- Experience with the Google Display & Video 360 suite
- Experience with native advertising / premium buying
- Experience in direct marketing copywriting
EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
APPLY NOW
FUNCTIONAL HEAD- DIGITAL CUSTOMER EXPERIENCE
Business Unit: Discovery Health
Function: Client Service
Date: 14 Nov 2023
Discovery – Health| Functional Enablement
Functional Head – Digital Customer Experience
About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.
About Functional Enablement
Serves as a point of central coordination of functional development through research and best practice, whilst delivering the strategic initiatives working across the Discovery composite and supporting the day –to –day management of operational activities. Functions that make up the unit are Business Relationship Management, Customer Services, Digital Services, Finance and Billing Operations, Workflow Optimisation, Claims Enablement, Managed Care, Disease Management and New Market Integration.
Key Purpose
The successful candidate will be responsible for the conceptualisation and implementation of new digital projects and product enhancements across the web, mobile and Virtual Agent platforms to enhance our client experience and improve business and operational efficiencies.
This role will consist an extensive list of tasks and responsibilities across multiple stakeholder communities and will ultimately be required to define and solve complex client and business challenges through digital solutions.
The Digital Functional Head will also manage a team of Functional Coordinators.
This role forms part of the InHouse and Digital stream within Functional Enablement and will work closely with Health and Group systems teams, Health product and benefit owners and Servicing Teams.
Areas of responsibility may include but not limited to
SME support
- Provide digital SME input and steer on projects linked to Health Strategic Objectives
- Anticipate client needs through external research and trends analysis
- Day-to-day support to the operational leadership teams to ensure optimal client engagement
Project management and support
- Define the digital product vision with a constant focus on optimizing customer experience
- Development of project scope and requirements
- Present project scope and requirements at various systems and business forums
- Coordinate and chair project meetings
- Support the development of project business cases
- Project planning and roadmap management
- Track and evaluate project progress and provide regular progress updates to various business stakeholders
Operations support
- Continuous monitoring and analysis of the performance of digital servicing tools and initiate processes for improvement and fixes
- Reporting on the usage and perception data of digital tools
- Review of web, mobile and virtual agent content
- Coordination of digital testing across the Health business, actioning findings and solutions and providing feedback.
- Support the management and coordination of the digital year-end process
Personal Attributes and Skills
Behavioural Skills
- Strong focus and passion for innovation, conceptual thinking and learning
- Aptitude for processing large amounts of information and synthesising into insightful and actionable recommendations.
- Ability to make prompt, clear decisions, which may involve tough choices and considered risks
- Negotiation and conflict resolution skills
- Exceptional interpersonal and networking skills at different levels.
- Coaching and people development skills
- Decision-maker with a solution oriented approach that is able to identify, drive, and implement effective decisions.
- Dynamic, strategically minded visionary who adapts to changing circumstances.
- Ability to identify opportunities for continuous improvement in the organisation
Technical skills
- Business writing
- Strong analytical ability with numerical and qualitative data
- Process and journey mapping
Education and Experience
- Analytical or technical tertiary education background: Informatics or IT degree, B Comm or BSoc Sci,, preferably at post-graduate level
- Proven track record in business analysis and/or digital product ownership
EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
APPLY NOW