DISCOVERY IS HIRING

DEVSECOPS ENGINEER
Business Unit: Discovery Central Services
Function: Information Security

About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

About Vitality Global
Vitality Global, a subsidiary of Discovery Limited is responsible for the expansion of the Vitality Shared-Value Insurance business model beyond South Africa and the UK, serving to fully leverage the assets and intellectual property of Discovery beyond its primary markets. The business forms equity or contractual partnerships with leading global insurers to integrate Vitality and shared value with partner’s insurance and financial services products in the markets where they operate. Vitality Global also operates a business providing wellness solutions to employer groups in the United States. Vitality Health International, a business unit within Vitality Global coordinates and focuses on resource allocation to Discovery’s emerging, global health insurance initiatives. Vitality Global is also responsible for Discovery’s 25 percent equity investment in Ping An Health, the largest comprehensive medical insurer in China. Taken together, Vitality’s businesses jointly reach more than 30 million lives across 40 markets; delivered through partnerships with leading insurers in every continent around the world.

About the role
As a Senior DevSecOps Engineer, you will be responsible for integrating security into the development, deployment, and maintenance of our software products, ensuring the highest standards of security and reliability.

Key Outputs / Job Responsibilities may include but are not limited to:

Develop and implement security solutions throughout the software development lifecycle, from design to deployment and maintenance, using methodologies such as STRIDE, DREAD, CVSS, and the OWASP ASVS.
Work closely with developers, IT operations, and security governance and operations teams to ensure security is integrated into all aspects of the development pipeline.
Automate security processes and tools to enable continuous integration, continuous delivery, and continuous monitoring (CI/CD/CM) of applications and infrastructure.
Develop and implement metrics, reporting, and monitoring processes to track the effectiveness of DevSecOps practices, using tools like Dynatrace, ELK, Splunk, AWS CloudWatch and Sonatype Examples of metrics include vulnerability remediation times, security incidents, and code review coverage.
Establish a governance, review, and continuous improvement process for DevSecOps practices, ensuring alignment with organizational goals and industry best practices.
Perform risk assessments and threat modelling to identify potential vulnerabilities and provide recommendations for mitigation strategies.
Develop and enforce security policies and guidelines for application and infrastructure development, based on industry best practices and standards such as OWASP Top Ten, CWE/SANS Top 25, NIST SP 800-53, and OWASP ASVS.
Train and mentor developers in secure coding practices, emphasizing areas such as input validation, output encoding, and least privilege principles, as well as conducting regular security awareness sessions.
Conduct regular security audits, vulnerability assessments, and penetration tests to identify and remediate potential threats.
Stay current with industry trends, emerging threats, and best practices in DevSecOps to continuously improve our security posture.
Develop and maintain documentation related to security practices, policies, and procedures.

Work Experience

3-5 years of relevant Cloud Engineer experience

Education / Qualifications / Accreditations with Professional Body

Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field.

Preferred (would be advantageous)

Relevant certifications such as CISSP, CEH, or OSCP are a plus.
AWS Cloud Engineer/Practitioner certification

Technical Skills or Knowledge

Strong understanding of software development processes, CI/CD principles, and Agile methodologies.
Expertise in various security frameworks, tools, and technologies such as OWASP, SAST, DAST, IAST, RASP, and familiarity with toolsets such as SonarQube, Veracode, Checkmarx, and Fortify.
Proficient in scripting languages such as Python, Ruby, or Shell.
Experience with containerization and orchestration technologies, such as Docker and Kubernetes.
Familiarity with cloud platforms (AWS, Azure, GCP) and their respective security services and tools.
Knowledge of networking protocols, firewalls, intrusion detection systems, and encryption technologies.
Strong analytical, problem-solving, and communication skills. Software Development: This includes proficiency in programming languages such as Python, Java, JavaScript, or C#, as well as familiarity with software development methodologies like Agile or DevOps.
Security Knowledge: They should be familiar with security frameworks such as OWASP (Open Web Application Security Project) and have experience in implementing security controls and practices within software development processes.
DevOps Practices: This includes experience with continuous integration and continuous deployment (CI/CD) pipelines, configuration management tools like Ansible or Chef, containerization technologies such as Docker or Kubernetes, and infrastructure-as-code (IaC) tools like Terraform or CloudFormation.
Security Tools and Technologies: This may include vulnerability scanning tools like Nessus or Qualys, security testing frameworks such as Burp Suite or ZAP, security information and event management (SIEM) tools like Splunk or ELK stack, and other relevant security tools.
Cloud Computing: Experience with cloud security best practices, configuring and securing cloud resources, and managing cloud-based deployments is highly valuable.

EMPLOYMENT EQUITY

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

APPLY NOW

SEGMENT SUPPORT MANAGER
Business Unit: Discovery Health
Function: Client Service

Job Purpose
The Discovery Retail Health Solutions business is looking to recruit an exceptional individual who will be responsible for managing and monitoring the strategies for delivering growth in the retail health solutions space. The Retail Health Solutions business is focused on new markets, particularly individuals who are currently uninsured, aiming to grow into this space with the newly developed, innovative health and wellness products that Discovery has on offer. Retail Health Solutions is an area that houses Discovery Health's new market businesses, including:

Flexicare
Prepaid
Trauma
Gap Cover
and any other solutions that may be developed in future to add value to this market.

We are looking for a smart, self-driven person who is a natural problem solver and who delights in being challenged and innovative in a results driven manner. This is a rare opportunity for someone who wants to walk the path of developing a new market as you venture into a stimulating and exciting career.

The Segment Support Manager will support the Managing Executive within the New Markets Division, Retail Health Solutions portfolio by:

Taking ownership and driving the portfolio strategies to implementation
Managing the day-to-day execution of projects with multiple teams across the business
Designing and executing a customer value management framework
Identifying opportunities for business improvement and efficiencies
Provide support to ensure the acquisition of new business and business imperative projects.

Key Outputs may include but are not limited to:

Preparation of proposals for strategic partnerships, new business and new products for both external and internal distribution.
Assist in the development of a Customer Value Management (CVM) framework leveraging key market insights and advanced analytics.
Implement the CVM framework leveraging the key areas across the business.
Pro-actively design, create, execute, and monitor strategic interventions/campaigns for retention, churn and cross sell.
Continuously optimize tactics to improve effectiveness in achieving targets.
Regularly track and manage the performance of the CVM, retentions, sales levels
Understand the market trends and dynamics, and gather, review and organize segment customer data and profiles into segments.
Collaborating with teams such as R&D, marketing, sales and operations to ensure that the strategy and set standards are achieved.
Input into operational design and process efficiencies.
Project ownership and/or project management of strategic initiatives.
Support product design and guide and influence design of processes to enable delivery.
Provide ongoing reporting, analysis, and insights.
Detailed research and analysis to provide substance to the ideas and direction of the employer executive team.
Business reporting and compliance for the business to internal and external stakeholders including board meetings, regulatory engagements and excos .

Role Specific Attributes

Strong analytical, problem solving and research skills
The ability to think creatively and pursue innovative, alternative approaches
An ability to deal with complexity, ambiguity and constant change
An ability to deal with complex issues as well as migrate between detailed and high level requirements
Ability to define problems, collect data, establish facts, and draw valid conclusions
A keen interest and deep understanding of business dynamics and strategic challenges
Ability to influence and negotiate with impact across divisions and teams at all levels, and with external parties
Sophisticated written and verbal communication skills for executive-level internal and external delivery
A passion for personal development and growth, with a high learning potential
A commitment to excellence and high-quality delivery
Energy, enthusiasm and the need to want to find the “fun” in the work
Drive and commitment to exceed expectations- the desire to be the best
Reliability and dependability — can be counted on

Work Experience

A minimum of 7 years in Customer Value Management (CVM) and at least the last 2 years in a leadership role.
A minimum of 3 - 4 years Healthcare and/or Insurance business experience with clear leadership responsibility for key business objectives
Strong experience in retail customer experience and journey, churn retention, campaign management and customer lifecycle management.
Advantageous: Experience in the management of a retail insurance product with a proven track record of innovation, delivery, and performance
Advantageous: Management consulting or telecoms industry background

Technical Skills or Knowledge

Insights into the uninsured segment
Developing customer value management
Analytical thinking and ability to formulate compelling business cases
Expertise in Customer Value Management (CVM) strategy and leverage key insights and advanced analytics
Excellent PowerPoint skills

Education

A completed business-related tertiary qualification or actuarial qualification (with intentions of gaining non-traditional business experience)

EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

APPLY NOW

TECHNICAL SUPPORT SPECIALIST (IBM, WAS AND MQ)
Business Unit: Discovery Bank
Function: Banking

About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best.
As global thought leaders, Discovery is passionate about innovating - not only to achieve financial success, but to ignite positive and meaningful change within our society.

About Discovery Bank
We're the world's first behavioural bank, designed with our clients in mind. We haven't changed just one thing, we've changed everything. Our main goal is to improve the financial health of our clients by helping change how they work with their money. Through Vitality Money, our clients will learn more about what it means to be financially healthy and get rewarded for managing their money well. If you are a problem solver, always questioning the way things are done, passionate about doing what is right, have the ability to change direction quickly when needed and love to dazzle your clients, Discovery Bank could be the place for you.
We welcome inspired, positive and committed people to apply for jobs in Discovery Bank where you will be liberated to realise your full potential.

Job Purpose
The Technical Support Specialist supports business applications and systems based on IBM WebSphere Application Server (WAS) and IBM MQ server technologies. Specific application technologies to be supported include Card Management System(Aconite), Tomcat and JBoss. This includes integrating with the support for underlying technical platforms, operating systems, and different database management systems e.g. Microsoft SQL and Oracle.
The incumbent forms part of a team that provides 24/7 support for the application and system products with a focus on high availability and rapid resolution of incidents. Interfaces with various IT stakeholders (infrastructure support, production operations, business systems, IT security etc.) and business stakeholders in ensuring comprehensive operational support for the scope of business applications and systems. Builds and maintains a knowledge base of technical support information for the support and maintenance of the environment.

Areas of responsibility may include but not limited to
Operational Support

Be part of a team providing 24/7 application support capability for 3rd party and internally developed non-SAP applications e.g., Card Management Systems, Calypso, Actimise AML and Fraud, OpenText, SAS etc. that are used in the execution of the Discovery Bank’s mandate and business.
Monitor the application systems’ availability and uptime and report any downtime and feedback to the relevant role players.
Monitor capacity usage in the applications in scope and provide input to ongoing capacity plans.
Ensure that application system software is maintained according to OEM specifications.
Ensure that upgrades to any application system together with the underlying infrastructure are tested and performed in a structured manner in line with the Bank’s change and release processes.
Interface with IT stakeholders and ensure that the underlying environment is maintained according to the application specifications and requirements through-out their lifecycle.
Create and maintain documentation related to in scope applications and their supporting systems e.g. installation procedures, operational support documents etc.
Support and manage any 3rd party interfaces and services.
Perform root cause analysis, performance tuning and optimisation and other service improvement activities to ensure that the applications operate optimally.
Log, respond and action incidents in accordance with incident and problem management procedures.
Communicate critical alerts, statuses and issues to management and perform actions to resolve.

Programme and Project Support

Provide support to the Programme Office in the build and implementation lifecycle of new services and changes to related services including support for non-production environments.

Compliance, Governance, Risk and Control Processes

Liaise with Change and Release Management in the planning of changes and releases of services in scope.
Partake and assist in the build and maintenance of the CMDB and ensure that the logical view of services is maintained.
Participate in the design, planning and testing activities for the resilience and recovery of in scope applications and systems in support of business continuity and disaster recovery functions.
Provide input to the consolidation of the risk profile for the area of responsibility, manage critical risks and ensure timeous communication.

Other

Provide input to periodic operational reports according agreed intervals (daily, weekly and monthly reports).
Identify, document and publish knowledge for internal and customer consumption.
Participate in the technical knowledge review processes; ensuring the quality of published content.
Work with internal colleagues to ensure they have the appropriate information and knowledge at hand to be successful in what they do.
Proactively identify interconnected problems, develop and model alternative solutions as well as contingency plans to resolve value chain conflicts.
Establish and maintain effective business relationships with customers and IT stakeholders to ensure compliance and establishing a healthy feedback channel.
Continuously identify improvement areas that will enhance efficiency.
Ensure that tickets in the ITSM tool are attended to all times and reflect the correct status.
Define and influence relationships and service level agreements made with internal and external stakeholders.
Build and maintain relationships with stakeholders to ensure integrated approaches in pursuit of collective goals.

Education and Experience

3-year National Diploma/ B-Degree in Information Technology.
Minimum of 6 years’ experience in technical / application support or related experience.
Experience in the support of the specific application and integration technologies listed.
MS SQL Server, Oracle or other database management system knowledge (certification is an advantage).
Experience in application or technical support in a corporate environment.
Understanding of the ITIL process. (Certification an advantage).
Previous experience in the banking or financial services industry would be an advantage.

Technical Skills or Knowledge

Technical / Application Support strategies and approaches.
Technical documentation creation and maintenance.
Application server technologies (IBM WAS, JBoss, TomCat etc.).
Integration technologies (IBM MQ).
Essential server technologies (Windows, Linux), network and storage technologies.
Incident and Problem Management procedures
Exposure to / knowledge of the following would be advantageous
- Card management technologies (Proxama)
- Database systems (SQL, Oracle)

EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

APPLY NOW

TECHNICAL DATABASE SPECIALIST (SENIOR)
Business Unit:  Discovery Bank
Function:  Information Technology

About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best.
As global thought leaders, Discovery is passionate about innovating - not only to achieve financial success, but to ignite positive and meaningful change within our society.

About Discovery Bank
We're the world's first behavioural bank, designed with our clients in mind. We haven't changed just one thing, we've changed everything. Our main goal is to improve the financial health of our clients by helping change how they work with their money. Through Vitality Money, our clients will learn more about what it means to be financially healthy and get rewarded for managing their money well. If you are a problem solver, always questioning the way things are done, passionate about doing what is right, have the ability to change direction quickly when needed and love to dazzle your clients, Discovery Bank could be the place for you.
We welcome inspired, positive and committed people to apply for jobs in Discovery Bank where you will be liberated to realise your full potential.

Job Purpose
The Technical Database Specialist is responsible for tasks related to the administration, configuration, performance, integrity and security of the Bank’s databases supported by the EIS team. This requires interfacing with various IT stakeholders (infrastructure support, production operations, business systems, IT security etc.) in ensuring comprehensive operational support for the database systems. This role is also focussed on the rapid resolution of incidents as part of the Bank’s 24/7 support capability. The person will be required to troubleshoot all components of the SAP HANA Platform including the core database as well as the additional components and functionality.

Areas of responsibility may include but not limited to

Operational Support
•   Be part of a team providing 24/7 support for business services delivered on our database platforms.
•   Assist in optimal configuration and maintenance of database servers and processes.
•   Monitors capacity usage of the databases and performs forecasting to proactively provide sufficient resources for the database systems.
•   Adheres to the change and release processes for infrastructure and software upgrades ensuring that implementation and testing is done compliantly and methodically.
•   Maintains all documentation regarding configuration and procedures for databases, supporting systems and operational support.
•   Participates in the technical knowledge review process ensuring that quality content is published for internal and external consumption.
•   Performs root cause analysis, performance tuning, optimisation and other service improvement activities ensuring optimal database performance. Continuously identifies areas for improvement for efficiency
•   Logs and acts on all incidents according to business expectations and escalates all critical statuses and issues as well as provides recommendations
•   Proactively identifies interconnected problems and develops and models alternative solutions. Also suggests contingency plans to resolve value chain conflicts.

Programme and Project Support.
•   Provides support to the project build team in the build and implementation lifecycle of new services and changes to related services including support for non-production environments
Other
•   Provides input to periodic operational reports according agreed intervals (e.g. daily, weekly and monthly reports).
•   Identifies, documents and publishes knowledge for sharing with internal staff. Participate in the technical knowledge review processes and in ensuring the quality of published content.
•   Works with internal colleagues to ensure they have the appropriate information and knowledge at hand to be successful in what they do.
•   Proactively identifies interconnected problems, develop and model alternative solutions as well as contingency plans to resolve value chain conflicts.
•   Establishes and maintains effective relationships with IT stakeholders to ensure compliance and establishing a healthy feedback channel.
•   Continuously identifies improvement areas that will enhance efficiency.
•   Ensures that tickets in the ITSM tool are attended to all times and reflect the correct status.
•   Contributes to the Disaster Recovery Planning activities and tests for the databases and systems
•   Participates in the design, planning and testing activities for the resilience and recovery of in scope applications and systems in support of business continuity and disaster recovery functions.

Education and Experience
•   Relevant IT Tertiary qualification.
•   At least 3 years’ experience in database administration support
•   Experience in SAP Hana DBA, SAP Hana Cockpit, SAP Hana Studio and SAP Hana DPAgent.
•   Experience in MS SQL Server database administration would be an advantage.
•   ITIL Foundation certification is an added advantage.
•   Experience in application or technical support in a corporate environment.
•   Previous experience in the banking or financial services industry will be advantageous.

Technical Skills or Knowledge
•   Technical support strategies and approaches.
•   Technical documentation creation and maintenance.
•   Database Management systems.
•   Solid understanding of how query/scripts execute and utilize database system resources
•   Incident Management and Problem Management procedures
•   Understanding of the SAP HANA system architecture, the memory model and memory usage
•   Familiar with SAP HANA Cockpit and SAP HANA Studio to monitor system health and troubleshooting
•   Administer virtual tables exposed via Smart Data Access
•   Use the SAP support site, which include Downloading software and patches; Search for support notes and Log and follow-up on support incidents
•   Knowledge of HANA Lifecycle Manager for importing new components
•   Knowledge of HANA Application Lifecycle Management (HALM) and how changes move through the environments.
•   Knowledge of HANA Workload Management
•   Knowledge of general database concepts
•   Knowledge of how to configure all necessary software infrastructure for HANA data provisioning (SDA/SDI) including installation, setup and troubleshooting of third-party Unix ODBC drivers.
•   Knowledge to advise and execute on integration to the SAP HANA environment including ODBC, JDBC, ODBO and other SAP supported connectors.
•   Knowledge and experience with HANA Table Partitioning
•   Knowledge and experience with HANA Table Indexing
•   Knowledge and experience of analysing HANA trace and dump files

EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

APPLY NOW

FINANCIAL ADVISOR: FUNERAL COVER
Business Unit: Sales & Distribution
Function: Financial Advisors (Certified Financial Planner)

About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

Key Purpose
Marketing of the Discovery Funeral policies, through strategic opportunity identification and relationship building and to provide financial advice to existing and prospective clients.

Areas of responsibility may include but not limited to

Attend all meetings, seminars, training, and launches offered by Discovery Life and/or the Discovery Group.
Identify and market appropriate funeral policies.
Provide financial advice relating to funeral products to existing and prospective clients.
Follow-up and follow-through to conclusion on all unpaid premiums to ensure business is retained.

Personal Attributes and Skills

Strategic thinking
Persuading and influencing
Resilience and tenacity
Sales and target driven
Exceptional communication skills
Opportunity and solution orientated
Independent and highly adaptable to change

Education and Experience

National Senior Certificate (Matric/Grade 12)
Minimum 2 years Funeral sales experience
Minimum 3 years within the Financial Services industry
Industry related NQF 5 - 120 credits (Advantageous)
RE accreditation (Advantageous)

Location

Sandton
Pretoria
Vereeniging
Bloemfontein
Cape Town
Klerksdorp
Gqeberha
Pietermaritzburg
Durban
Vaal

EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

APPLY NOW

INTERNSHIP: DEVOPS ENGINEER
Business Unit: Discovery Central Services
Function: Development (Oracle/Delphi/Magic/etc)

About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

About Vitality Group
Vitality Group, a subsidiary of Discovery Limited is responsible for the expansion of the Vitality Shared-Value Insurance business model beyond South Africa and the UK, serving to fully leverage the assets and intellectual property of Discovery beyond its primary markets. The business forms equity or contractual partnerships with leading global insurers to integrate Vitality and shared value with partner’s insurance and financial services products in the markets where they operate. Vitality Group also operates a business providing wellness solutions to employer groups in the United States. Vitality Health International, a business unit within Vitality Group coordinates and focuses on resource allocation to Discovery’s emerging, global health insurance initiatives. Vitality Group is also responsible for Discovery’s 25 percent equity investment in Ping An Health, the largest comprehensive medical insurer in China.

To date, Vitality Group’s businesses jointly reach more than 27 million unique lives across 38 markets (Argentina, Austria, Australia, Brazil, Canada, Czech Republic, China, Democratic Republic of Congo, Ecuador, France, Germany, Ghana, Hong Kong, Indonesia, Italy, Japan, Kenya, Macao, Malaysia, Mexico, Netherlands, New Zealand, Nigeria, Pakistan, Philippines, Poland, Portugal, Saudi Arabia, Singapore, South Korea, Spain, Sri Lanka, Thailand, the United States, Vietnam and Zambia) as well as our primary markets in South Africa and the United Kingdom.

Key Purpose
Responsible to collaborate with software developers, system operators and other IT staff members to manage system and code releases. Cross and merge the barriers that exist between software development, testing and operations teams and keep existing platforms and applications t 99.99% available.

Areas of responsibility may include but not limited to

Implement automation tools and frameworks (CI/CD pipelines)
Build scalable, efficient cloud infrastructure solutions
Build, Manage and Support environments in Azure and AWS cloud
Deploy updates and fixes via automated pipelines
Troubleshoot production issues and coordinate with the development team to streamline code deployment.
Evaluate existing applications and platforms, recommendation and implement alternative solutions for enhancing performance
Conduct systems tests and manage security, performance, and availability
Design, develop, and implement software integrations
Analyse code and communicate detailed reviews to development teams to ensure a marked improvement in applications and the timely completion of projects.
Develop and maintain design and troubleshooting documentation
Monitor, debug and troubleshoot operational issues, upgrade infrastructure

Personal Attributes and Skills
Behavioural Competencies:

Drives Results
Values Driven
Optimistic
Learns on the Fly
Resilient
Instils Trust
People Savvy
Problem Solver
Manages complexity
Balances Stakeholders
Transparency
Multitasking
Organizational skills
Analytics

Additional attributes

Strong Ownership qualities
Ability to assess and prioritize
Excellent planning and organizational skills
Able to work under pressure in a fast-paced environment
Accuracy and attention to detail
A strong passion for customers and technology
Self-motivated, self-thinker and have the ability to adapt quickly
Excellent communications skills and good team player
Strong interpersonal skills specifically with the ability to establish and grow relationships with diverse stakeholders
Well-developed conflict handling skills
Willing to learn and develop oneself

Education and Experience
Education:

B.Sc. Degree in Computer Science or a related IT field

Knowledge:

SDLC
ITIL
UNIX/Linux operating system knowledge
AWS
IP networking

Employment Equity
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

APPLY NOW

INTERNSHIP: INCIDENT SUPPORT ANALYST
Business Unit: Discovery Central Services
Function: IT Service Desk Support & Administration

About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

About Vitality Global
Vitality Global, a subsidiary of Discovery Limited is responsible for the expansion of the Vitality Shared-Value Insurance business model beyond South Africa and the UK, serving to fully leverage the assets and intellectual property of Discovery beyond its primary markets. The business forms equity or contractual partnerships with leading global insurers to integrate Vitality and shared value with partner’s insurance and financial services products in the markets where they operate. Vitality Global also operates a business providing wellness solutions to employer groups in the United States. Vitality Health International, a business unit within Vitality Global coordinates and focuses on resource allocation to Discovery’s emerging, global health insurance initiatives. Vitality Global is also responsible for Discovery’s 25 percent equity investment in Ping An Health, the largest comprehensive medical insurer in China. Taken together, Vitality’s businesses jointly reach more than 30 million lives across 40 markets; delivered through partnerships with leading insurers in every continent around the world.

About the role
The Junior Incident Support Analyst will support Vitality Global’s systems, applications and services by providing technical support to customers and partners around the world. The Junior Incident Support Analyst will drive the resolution of non-major incidents and service requests in accordance with defined Service Level Agreements and Operational Level Agreements. This role requires working flexible hours due to the 24x5 nature of the function. Passive standby during weekends is also required in the event of major incidents. The ideal candidate will be a fast learner, problem solver, tech savvy, resilient under pressure and be able to build relationships and work with other stakeholders.

Key Outputs / Job Responsibilities may include but are not limited to:

Facilitate resolution of incidents and service requests throughout the lifecycles and across various teams within the specified Service Level Agreements/Operational Level Agreements.
Customer centric servicing with the ability to effectively operate and communicate efficiently under pressure with various stakeholder levels between internal and external support providers and Vitality Group
Strong technical skills for troubleshooting and service restoration reducing dependencies on other teams
Assist with communication, creation, maintenance, scheduling and distribution of reports
Ensure all incidents logged meet the minimum entry criteria to enable efficient debugging
Creation and submission of knowledge articles to add to the team’s knowledge base
Application and verification of known solutions or Standard Operating Procedures to Incidents and Service Requests (e.g. assisting with the restarting of services on request, data fixes, ad-hoc data extracts and query executions, etc.)
Validate and update the ticket documentation proactively
Ensure the latest status and information is validated and available to the relevant stakeholders with actions, workarounds and the complete incident timeline maintained on the ticket
Verify resolution with end-users and resolve assigned Incidents and service requests
Associate incidents with other records (i.e. Incidents, Changes, Problems, Knowledge Articles, Known Errors, etc.) in order to provide input for continuous improvement initiatives regarding ticket trends and opportunities for improvement of processes and procedures
Record and classify received alerts and events and initiate an immediate effort in order to restore a failed IT Service as quickly as possible as per severity classification and associated Service Level Agreements
Participate in Post-Mortem/Root Cause Analysis after each event to mitigate problem recurrence
Analysis of logs in the error queue and initiating resolution with the respective resolver group
Evaluation and escalation of Incidents at risk of breaching Service Level Agreement/Operational Level Agreement to the Incident Team Leader/Manager according to the agreed priority and severity of the incident
Provide knowledge transfer and upskilling of direct subordinates, peers and junior analysts
Available for on-call and emergency response rotation as needed
Conduct trend analysis of data, both systematically and manually to determine common occurrences and recurring issues to feed into the Problem Management processes.

Personal Attribute and Skills

Communicates effectively
Values Driven
Optimistic
Learns on the Fly
Resilient
Instils Trust
People Savvy
Drives Results
Problem Solver

Work Experience

Customer support experience (Advantageous)
1 year software development experience (Advantageous) ITSM Tools (ServiceNow experience Advantageous) SDLC experience (Advantageous)

Education / Qualifications / Accreditations with Professional Body

BSc in Computer Sciences/ Information Systems or equivalent IT tertiary qualification
Formal Java Qualification (Advantageous)

Technical Skills or Knowledge
Knowledge:

Advantageous: Android, iOS, Liferay, Oracle, Postgres, AWS, webservices, microservices, ServiceNow, GIT, Dynatrace, Kibana, PowerBI & REST Clients

EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

APPLY NOW

CLINICAL MARKETING MANAGER
Business Unit: Marketing
Function: Marketing Management

About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

About the role
Discovery Health is the leading medical scheme administrator in South Africa, providing administration and managed care services to over 3.3 million beneficiaries. We provide administrative and managed care services to Discovery Health Medical Scheme, South Africa’s largest open medical scheme, as well as 18 restricted medical schemes on behalf of leading corporate clients.

Our team is responsible for marketing strategies that support the Discovery Health business and Discovery Health Medical Scheme including:

Promotion of the value-added services Discovery Health offers members of the schemes we administer.
Developing strategic campaigns and communication for the healthcare professional audience.

Key Purpose
To create brand and communication solutions that enable business to meet their objectives by:

Driving and defining the implementation of brand and communication strategy and solutions.
Interfacing with senior business stakeholders to define and co-ordinate brand or communication strategy.
Understanding the impact of that strategy across business.

Areas of responsibility may include but not limited to

Unpack complex business needs and to provide creative solutions considering all stakeholders
To create integrated solutions which are consistent across all brands/ businesses and communities, and which meet best practice principles
To ensure that solutions are in line with Discovery marketing model
Develop people through coaching (as required)
Manage a budget
Build and maintain relationships with key business stakeholders, both at a strategic and operational level
Proactive
1. Bringing ideas to business
2. Doing feasibility studies and defining new ways of doing things
3. Measure impact and drive corrective action
4. Ensure effective implementation of plans
5. Manage conflict
Reactive
1. Responding to business needs

Competencies
Knowledge

Different Discovery audiences
Various media channels, including electronic
Discovery’s products and business processes
Key individuals in Discovery and who to go to for what
Print and production processes (including timelines and costing)

Skill

Convert technical information to audience appropriate communication
Influence and persuade people to get things done
Negotiate
Present and sell your ideas
Question processes, strategy and outputs
Multi-task on multiple projects Leadership skills: Guide, develop and motivate others
Make decisions
Solve complex problems
Build trusted partnerships
Manage conflict
Manage trade offs
Instil confidence in others
Communicate well in English both in writing and verbally

Attributes

Empathetic
Diplomatic
People and relationship focused
Sociable
Team player
Seen as a trusted advisor by clients
Resilient
Able to work calmly under pressure and provide answers and direction to others
Flexible and adaptable
Tenacious and persistent
Dynamic and energetic
Driven
Confident
Passionate
Have initiative- being a self-starter
Naturally inclined to work hard
Action oriented (doer)
Solution oriented
Detail oriented
Ability to think outside the box

Education and Experience

Qualifications

Minimum 3 year relevant undergraduate degree or diploma, honours preferable
Minimum requirement for a life science and/or clinical qualification
Preferable 3 years experience in Marketing, PR or Communication
Relevant industry experience – healthcare, pharmaceuticals and/or financial services

EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

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DISCOVERY BANKER- FIXED TERM
Business Unit: Discovery Bank
Function: Call Center / Contact Center

About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

About Discovery Bank
Discovery Bank is a bank like no other – a shared-value bank, designed with our clients in mind. We’re all about sharing the value that clients create when they manage their money well, back with them through exceptional interest rates and rewards. Our Vitality Money programme measures how well clients manage their finances, informs them of what it means to be financially healthy, and empowers them with the knowledge to get enhanced rewards for managing their money well. If you’re adaptable, a problem-solver, always questioning the way things are done, passionate about doing what is right, and obsessed with providing a quality service experience, we have a job for you where you can be your best in an environment that’s safe and nurturing.

Key Purpose
The Discovery Banker provides intermediary services that are personalised, efficient and prompt to all clients through omni (multiple) channel. All interactions with clients aims to make Discovery the bank of choice. The incumbent delivers exceptional service that exceeds the client’s expectations through proactive and innovative solutions that are ethically sound, honest and maintains integrity.

Areas of responsibility may include but not limited to

Builds rapport with clients through multiple channels e.g. calls, web, chat and video
Takes ownership of client queries, issues and escalations to ensure a personalised service and effective resolution
Communicates existing and new product information to clients.
Deals with escalated queries
Serves all aspects of the bank’s products including rewards.
Offer alternatives for client retention

Education and Experience (Preferred/Optional)

Bachelor’s degree that demonstrates a numerical capability – Required
6 months working experience in the Service industry
Student work experience
Good listening skills, ability to listen comprehend and action
Computer literate with MS Office (PowerPoint, Excel and Word)
Communication skills both written and verbal
Social media savvy
Technology savvy
Knowledge of the financial services or banking industry
Study towards FAIS – Advantageous

Special Conditions

After hours / night shift work required
7 Day Flexi Work-Week
Weekend and Public Holiday work required

EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

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SERVICING ADMINISTRATOR
Business Unit: Discovery Employee Benefits
Function: Administration and Office Support

About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

About Discovery Employee Benefits
Discovery Employee Benefits is the first and only employee benefits provider to be shaping employee behaviour, creating healthier and wealthier workforces. It is an exciting business to be in as we reimagine the way retirement savings and life insurance is brought to companies and employees.

Key Purpose of the role
The key purpose of this role is to administer Group Risk policies and reassurance premiums, reconciling and administering the Vitality Member billed scheme, process annual reviews, pay commission, process Broker changes and to handle all queries relating to any of the above with external and internal clients.

Areas of responsibility may include but not limited to

Process data comparison through the web to prepare reconciliation of premiums to ensure that the client is applying correct rates against internal billing.
Ensure underwriting team is provided with accurate information from the data comparison to prepare their audits.
Liaison with both internal and external clients to ensure resolution of client queries (TWT); as per SLA
Responsible for entire billing process including monitor monthly billing, contributions allocation and sending statements
Compare bank statement against scheme batch remits to ensure the accurate allocation of payments/premiums to correct schemes. Issue credit control where necessary.
Indexing of documentation received in respect of KAM clients
Resolution of claim queries from the various Claim areas

Personal Attributes and Skills
The successful candidate must demonstrate the following competencies:

Self-starter with a high attention to detail and be able to multi-task
Good at follow through
Exceptional ability to communicate written and orally
Problem solving and solution focused
Analytical – interpretation
Building relationships
Coping with pressure (deadlines)
Time-Management and Organizational Skills
Must be team orientated, willing to assist other team members in the office
Compassion: will be working with people who are sometimes in dire situations or going through difficult transitions. Must be compassionate to their situation and working with them in a positive way
Outstanding customer service skills

Education and Experience

Matric with Maths.
MS Office experience especially Excel (Vlook-up) and Compass.
Group Life/Risk Insurance experience.
3 to 5 years working experience within a Group Life Administration environment

EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

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FINANCIAL ADVISOR
Business Unit: Sales & Distribution
Function: Administration and Office Support
DFCR KZN

About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

About DFCR KZN
DFCR KZN are inspired by the difference we make in the lives of our clients, being there for them when they need it most. We are looking for suitably experienced financial advisers who share our passion for service excellence to join our team & to build a career as a financial planner with Discovery.
The individual will be responsible for growing a client base and will market all products across the entire Discovery group – Discovery Life, Discovery Invest, Discovery Health, Discovery Insure, Discovery Business Insurance and Discovery Bank. The DFCR KZN branch offers a variety of culture of people with years of experienced financial advisors and junior advisors however we all strive towards a common goal whilst always encouraging a culture for sharing ideas and supporting one another.
The focus in our branch from the support team is to make it easy for the advisor to get business accepted quickly and also providing you with opportunities to get you Infront of your clients. The DFCR KZN team has been incredible successful over the years and currently has Top ranked advisers in Discovery.

Personal Attributes and skills:

Strong Customer focus
Networking skills
Able to work autonomously.
Strong Planning and organisational skills

Experience Required:

NQF 5 industry recognized qualification (minimum of 120 credits)
RE 5 (preferrable but not essential)
No previous financial planning experience necessary but will be beneficial.

Important Information about the Role:

Own vehicle essential
Full product training & financial planning training offered.
Ongoing support and assistance from business development managers.
Be willing to be part of a team
Training allowance offered during first two months.
Commission only & incentives paid on targets reached.
Full employee benefits – group life, income protection & pension / provident offered.

ACTUARY
Business Unit: Discovery Central Services
Function: Actuarial Sciences

GROUP RISK MANAGEMENT: QUANTS AND CAPITAL MODELLING – CORPORATE ACTUARY
This position forms part of the Quants and Capital Modelling team in the Group Risk Management department. The jobholder will be a qualified actuary (with at least 1-4 years PQE) with strong technical and interpersonal skills and experience in capital calculations.
The jobholder will report to a Senior Actuary in the Quants and Capital Modelling team and will work in a highly specialised team of actuaries and actuarial analysts who regularly interact with senior actuaries and executives across the Discovery Group. The jobholder will primarily be required to fulfil the deliverables of the Discovery Group Corporate Actuarial Function, which serves as the first line technical team relating to all actuarial matters at a Discovery Group level, including:

Building, reviewing and running various models to calculate and project the Group’s funding position, regulatory and economic solvency position, as well as risk appetite metrics. This includes the calculation of the embedded value for Discovery Health and Discovery Vitality, performing the Discovery Group embedded value consolidation, and preparing the published embedded value statement.

In addition, the jobholder will be expected to support the other deliverables of the team as and when required:

Group Actuarial Function - Review of various calculations and reports on behalf of the Head of the Actuarial Control Function for the Group as a whole and the relevant South African insurance entities, in particular, to support the Head of the Actuarial Function for Discovery Life.
Group Risk Management Function – To support in the execution of the risk management function for the South African insurance entities; to perform and review measurements of risk exposures against Risk Appetite statements; to identify, scope and perform stress and scenario tests for the purposes of risk understanding and management, statutory reporting and business planning; to contribute to the preparation and review of the Own Risk and Solvency Assessment (“ORSA”) process and reporting.

Responsibilities
The jobholder’s responsibilities will include, but not be limited to, the following key activities:

Act as part of the first line of defence against group-specific actuarial risks. This includes performing quantitative analyses against said risks and recommending sounds strategies for mitigation and management.
Coordinating and recommending Group capital and funding requirements to the Group Executive Committee (via the Finance and Capital Committee, where appropriate) and the Board, including capital allocation decisions based on risk-adjusted performance measures.
Developing and maintaining the Group and business-unit specific Operating Model Frameworks, including setting targets for growth, cash flow, capital management, and shareholder value metrics.
Maintaining appropriate models and perform the necessary calculations for the Group level ORSA Calculations. The ORSA Calculations include regulatory capital calculations (current and projected), economic capital calculations (current and projected), risk appetite calculations, and stress and scenario testing.
Contribution to other actuarial aspects of the Group and solo entity ORSAs.
The calculation of the embedded value for Discovery Health and Discovery Vitality.
Consolidation and preparation the Group Embedded Value Statement.
To contribute as required to the Group’s full compliance with the requirements of the Insurance Act (and associated Prudential Standards) and international equivalents.
Perform ad hoc qualitative and quantitative work relating to the Group Corporate Actuarial Function.

Key Performance Measures

Work is conducted on time and accurately, with minimum rework and hands on guidance.
Evidence of genuine thought leadership and implementation of improvements.
Contribute meaningfully to the development and ongoing operation of the Group Corporate Actuarial Function.
Production of regular and ad hoc analyses and reports relating to the Group Corporate Actuarial Function.
Timely production of all required reports to the relevant governance structures within the organisation.

Skills and abilities
The successful candidate must demonstrate the following skills and abilities:

Able to use technical and business knowledge to understand the risks inherent across all Discovery’s businesses.
Able to comprehend, challenge, analyse, and develop complex actuarial models.
Able to interpret, rationalise, and communicate the results of own work.
Ability to communicate efficiently and effectively with business at all levels, both verbally and in writing.
A good technical grounding in the concepts of valuations, capital requirements, and business projections for long- and short-term insurance and banking businesses.
Delivery focussed, practical and pragmatic where necessary. Sound judgement of material and immaterial issues in relation to own work. Delivers work required on time and to a high standard with minimal rework.
Good team player, able to work with other team members and independently to deliver the objectives of the team.

Qualifications and Experience

Qualified Actuary (with at least 1-4 years PQE).
Good knowledge of capital calculations and management in the insurance and/or banking industry.
Knowledge of actuarial modelling tools (preferably Prophet) and coding experience (Python) will be beneficial.
Sound knowledge of relevant legislation, including the Insurance Act, Prudential Standards, Solvency II, Basel, IFRS, as well as ASSA’s Advisory Practice Notes and Standards of Actuarial Practice.

EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

APPLY NOW

BANK MARKETING MANAGER: GROWTH AND ACQUISITIONS
Business Unit: Marketing
Function: Marketing Management

About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

Key Purpose
To create brand and communication solutions that enable business to meet their objectives by:

Driving and defining the implementation of digital brand and communication strategies and solutions.
Interfacing with senior businesspeople to define and co-ordinate brand or communication strategies.
Understanding the impact of that strategy across business.
Understanding reporting and implementing insights to further drive business objectives.

Areas of responsibility may include but not limited to

Drive a digital marketing acquisition strategy, including creative and content solutions for upper funnel and performance marketing, using targeted propositions for different segments, and Discovery audiences
Creation of seamless client and lead generation journeys
Deliver integrated marketing campaigns to drive awareness, consideration and interest across all platforms
Unpack complex business needs and to provide creative solutions considering all stakeholders
To create integrated solutions which are consistent across all brands/ businesses and communities and which meet best practice principles
To ensure that solutions are in line with Discovery marketing model
Understanding digital reporting and how to implement insights to refine business strategies
Develop people through coaching (as required)
Manage a budget
Build and maintain relationships with key business people, both at a strategic and operational level
Proactive
1. Bringing ideas to business
2. Doing feasibility studies and defining new ways of doing things
3. Measure impact and drive corrective action
4. Ensure effective implementation of plans
5. Manage conflict
Reactive
1. Responding to business needs

Competencies
Knowledge

South African banking industry and segments
Understanding of different Discovery audiences beneficial
Various direct marketing channels required including digital marketing channels as well as a working knowledge of various media channels
Digital creative/design and content development
Digital reporting processes
Discovery’s products and business processes beneficial
Production processes (including time lines and costing)

Skill

Convert technical information to audience appropriate communication
Influence and persuade people to get things done
Negotiate
Present and sell your ideas
Question processes, strategy and outputs
Multi-task on multiple projects
Leadership skills: Guide, develop and motivate others
Make decisions
Solve complex problems
Build trusted relationships with stakeholders
Manage conflict
Manage trade offs
Instil confidence in others
Communicate well in English both in writing and verbally
Analyse campaign effectiveness and suggest improvements
Keep abreast of trends in campaigning across industries
Develop multi-channel campaign plan and project manage implementation thereof
Provide strategic and tactical feedback to Product teams on go-to-market feasibility and plans
Understanding of creative lead generation sources
Understand and measure ROI for campaign interventions
Conceptualise creative campaigns to solve business problems

Attributes

Empathetic
Diplomatic
People and relationship focused
Sociable
Team player
Seen as a trusted advisor by clients
Resilient
Able to work calmly under pressure and provide answers and direction to others
Flexible and adaptable
Tenacious and persistent
Dynamic and energetic
Driven
Confident
Passionate
Have initiative- being a self-starter
Naturally inclined to work hard
Action oriented (doer)
Solution oriented
Detail oriented
Ability to think outside the box

Education and Experience
Qualifications

Minimum 3-year undergraduate degree. Post graduate qualification in marketing is preferable.
Minimum of 5 years’ experience in Marketing and Communication
3 to 5 years’ experience in Financial Services client acquisition
Relevant industry experience (Financial Services)

EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

APPLY NOW

BI ACTUARIAL ANALYST
Business Unit:  Discovery Insure
Function:  Actuarial Sciences

About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

About Discovery Insure
Discovery Insure is committed to creating a nation of great drivers. Our commitment is backed up by our innovation and a driving program that really works. Good drivers get great rewards and have fewer and less severe accidents. Discovery Insure provides clients with comprehensive car and home insurance with no excess on theft, hail, hijacking and malicious damage, combined with innovative, simple and effective service solutions to help our clients with all aspects of their insurance cover.
Discovery Insure is an environment of individuals who are committed to dazzling clients, innovation and great people.

Key Purpose
Providing business intelligence analytical capabilities.
The BI Actuarial Analyst will enable data driven decision making by leveraging their technical ability to guide and support various business units.

Areas of responsibility may include but are not limited to

Provide deep analysis into issues found in the business (all lines of business)
Use data and analysis to recommend actions to solve problems and produce efficiencies
Present and communicate results and solutions
Provide actuarial input for the BI reporting team
Manage Stakeholders and build relationships
Guide and upskill junior members of the team

Personal Attributes and Skills

Values Driven
Optimistic
Learns on the Fly
Resilient
Instils Trust
People Savvy
Drives Results
Problem Solver
Deciding and initiating action
Working with people
Presenting and communication information
Writing and reporting
Analysing
Creating and innovating
Following Instructions and procedures
Entrepreneurial and commercial thinking

Education and Experience

Modelling skills preferred (Basic)
Power BI (Intermediate/ Advantageous)
Honours (Advantageous)
Programming Skills: SQL (Intermediate)

Required:

Matric
Bachelor’s degree in actuarial science and/or mathematical statistics/ computer science or strong mathematical/economics candidate
At least 3 year of analytical experience within Insurance industry

EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

APPLY NOW

REPORTING ANALYST
Business Unit: Discovery Employee Benefits
Function: Data Analysis

About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

About Discovery Employee Benefits
Discovery Employee Benefits is the first and only employee benefits provider to be shaping employee behaviour, creating healthier and wealthier workforces. It is an exciting business to be in as we reimagine the way retirement savings and life insurance is brought to companies and employees.

Key Purpose
The main purpose of this role is to enable the business to have high-quality Analysis and Reporting. This will be achieved through vigorous analysis of Group Risk data and all other available data to create meaningful insights that support our Core Purpose.
The candidate is required to work closely with the back-office admin team as well as product development, business analysts, business administrators and programmers.

Areas of responsibility may include but not limited to

Retrieving of data from various business units.
Create a report template and source of data.
Analysing the applicable data accuracy as well as the system design and/or operating procedures where data issues are identified.
Building tools to identify data issues in an automated manner.
Communicating the results of findings will be key. This is achieved by putting together visualizations like charts and graphs, writing reports, and presenting information to interested parties.
Assisting with ad-hoc investigations and analyses including playing a supportive role in quantifying the financial impact of possible misalignment of actuarial specification and system implementation.
Applying product and system knowledge to solve non-standard problems.
Developing and implementing data analyses, data collection systems and other strategies that optimize statistical efficiency and quality.

Personal Attributes

Accountable, analytical and problem solving
Good written and verbal communication
Customer Focus
Integrity
Attention to detail
Planning, prioritising and organising
Teamwork/Collaboration
Stress Tolerance
Ability to manage conflicting tasks.
Results and solutions driven; execution focused and deadline driven
Problem-solver and Process driven

Education and Experience

University or technical degree/diploma in Accounting/Finance/Economics/Econometrics/Statistics
1-3 years’ experience working in a data analysis or reporting role
Database and/or statistical software experience (SQL, R, Python etc)
Knowledge of administration systems/processes in the Life insurance industry
Preferred Industry experience working with large sets of Life insurance data.
Experience in creating Insights and Management reports using various tools (e.g., Power BI)
Advanced Computer Literacy
Advanced Excel knowledge (Lookup functions, pivot tables, charts and chart analysis, conditional formatting, data Validation, IF & Match functions)
Advanced MIS reporting and Data Visualization knowledge
Basic SQL Experience (Knowledge on Databases and Back-End Tables)

EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

APPLY NOW

TELESALES CONSULTANT
Business Unit: Discovery Connect
Function: Telesales

About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

Job Description
Identifying sales opportunities.
•Answering inbound calls timeously and making required outbound calls
Co-ordination of own administration
Identifying sales opportunities
Maintaining accurate details and statistics of all queries

Key purpose
This position is based in the Discovery Connect Sales call centre, and reports to the sales team leader. The successful individual will be required to conduct Discovery Vitality telesales.

Key Outputs
The successful individual will be required to perform on, but not limited to the following key outputs:
• Achieve Vitality Sales target
•Communication to members telephonically via fax and email
•Attending to general administration
•Conduct Financial Needs Analysis
• Achieve quality target
•Overcome objections
•Adhering to service level agreements

Personal attributes and skills
The successful individual will be required to demonstrate the following competencies:
• Target Driven
•Team Player
•Goal orientated
•Self-motivated
•Ability to perform under pressure
•Adapt to change
•Persuasiveness
•Resilience/Tenacity
•Sound Time Management
•Self-managed
•Attention to detail
•Ability to learn quickly and apply knowledge
•Speak fluently (accent neutral) English/Afrikaans

Qualification & Experience
• Matric
• At least 2years sales experience, preferably in an outbound telesales environment
Minimum 1 year Vitality product knowledge, Discovery Vitality Knowledge is an advantage
• PC literacy, email, word, excel
•Tertiary qualification an advantage

About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

Job Description
Identifying sales opportunities.
•Answering inbound calls timeously and making required outbound calls
Co-ordination of own administration
Identifying sales opportunities
Maintaining accurate details and statistics of all queries

Key purpose
This position is based in the Discovery Connect Sales call centre, and reports to the sales team leader. The successful individual will be required to conduct Discovery Vitality telesales.

Key Outputs
The successful individual will be required to perform on, but not limited to the following key outputs:
• Achieve Vitality Sales target
•Communication to members telephonically via fax and email
•Attending to general administration
•Conduct Financial Needs Analysis
• Achieve quality target
•Overcome objections
•Adhering to service level agreements

Personal attributes and skills
The successful individual will be required to demonstrate the following competencies:
• Target Driven
•Team Player
•Goal orientated
•Self-motivated
•Ability to perform under pressure
•Adapt to change
•Persuasiveness
•Resilience/Tenacity
•Sound Time Management
•Self-managed
•Attention to detail
•Ability to learn quickly and apply knowledge
•Speak fluently (accent neutral) English/Afrikaans

Qualification & Experience
• Matric
• At least 2years sales experience, preferably in an outbound telesales environment
Minimum 1 year Vitality product knowledge, Discovery Vitality Knowledge is an advantage
• PC literacy, email, word, excel
•Tertiary qualification an advantage

EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

APPLY NOW

SERVICE EXECUTIVE
Business Unit: Vitality Life
Function: Client Service

About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

Key Purpose
Providing the highest level of customer service to our members. This role requires versatility, attention to detail and excellent verbal and written communication skills to aid in the resolution of escalated complaints at the earliest opportunity. You will proactively take and maintain ownership of complaints until resolved. You will manage stakeholders, carry out thorough investigations, identify and address each issue raised, deliver outcomes over the phone and provide complainants with accurate written summaries of complaints. A high level of knowledge of different areas across the Group is needed. A positive and organised approach is essential for this challenging but rewarding position.

Areas of responsibility may include but not limited to

Taking and maintaining ownership of complaints at the highest complexity that are escalated or referred to you, resolving them at the earliest opportunity, ensuring all actions relating to the resolution are carried out.
Liaising with senior stakeholders to ensure they are kept fully up-to-date and that expectations are set and managed. Able to relay concise but comprehensive reporting on escalated complaints.
Identifying trends in escalated complaints in order to provide comprehensive coaching to the Relationship Manager population across the business.
Reviewing existing complaints to identify opportunities for improvements in our products and processes instigating change within the business, and potentially liaising with Governing bodies.
Providing support and assistance to Relationship Managers in order to resolve more complex complaints at frontline.
Providing the highest standard of customer service working to FCA guidelines, and providing FOS rights as necessary.
Providing compensation when necessary and in line with Redress guidelines. Logging any ex-gratia/manual payment requests and authorising other colleague’s requests.
Using strong written skills to effectively communicate the handling of complaints to complainants. Ensure that all letters are generated in accordance with FCA regulations, providing FOS referral details where appropriate
Being a champion for change and supporting management decisions, contributing towards the achievement of own and team objectives by maintaining a great team spirit.

Personal Attributes and Skills

Deciding and initiating action
Applying Expertise and Technology
Analysing
Delivering Results and Meeting Customer Expectations
Adhering to Principles and Values
Persuading and influencing
Coping with extreme pressure and setbacks
Presenting and Communicating Information

Education and Experience

Matric
At least 2 years customer service experience in a fast-paced working environment

Desirable:

Complaint handling accreditation
Knowledge of FCA guidelines
Previous professional experience of working as a complaints handler

Skills:

PC literacy
Strong knowledge and application of Microsoft Office programs, including Word
Excellent written and oral communication skills
A passion for customer service
An eager, positive and proactive approach
Problem-solving skills and thrives working under pressure
Strong organisational skills
Keen attention to details

INFRASTRUCTURE DELIVERY LEAD
Business Unit: Discovery Central Services
Function: Information Technology

About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

About Vitality Group
Vitality Group, a subsidiary of Discovery Limited, is responsible for the expansion of the Vitality Shared-Value Insurance business model beyond South Africa and the UK, serving to fully leverage the assets and intellectual property of Discovery beyond its primary markets. The business forms equity or contractual partnerships with leading global insurers to integrate Vitality and shared value with partners’ insurance and financial services products in the markets where they operate. Vitality Group also operates a business providing wellness solutions to employer groups in the United States. Vitality Health International, a business unit within Vitality Group, coordinates and focuses on resource allocation to Discovery’s emerging, global health insurance initiatives. Vitality Group is also responsible for Discovery’s 25 percent equity investment in Ping An Health, the largest comprehensive medical insurer in China.
To date, Vitality Group’s businesses jointly reach more than 20 million lives across 28 markets (Argentina, Austria, Australia, Canada, China, Ecuador, France, Germany, Hong Kong, Indonesia, Japan, Macao, Malaysia, Mexico, Netherlands, New Zealand, Pakistan, Philippines, Portugal, Saudi Arabia, Singapore, South Africa, South Korea, Sri Lanka, Thailand, the United Kingdom the United States, and Vietnam).

Key Purpose
The Infrastructure Delivery Lead is responsible for the operations of the Vitality Groups infrastructure estate. This includes maintaining the operational integrity of the technologies and services provided while maintaining the hardware and software functioning optimally. The Infrastructure Delivery Manager’s team implements processes to monitor applications and track, investigate and resolve problems or operational changes.
In addition to the above, the Infrastructure Delivery Lead will be responsible for ensuring all IT Service Delivery partners (Internal and External) provide services aligned to defined SLA and OLA’s, ensuring a world class customer service experience. This individual will work with other teams to translate the organization’s core strategy into specific infrastructure roadmaps and deliverables, measure the effectiveness of the delivery model, and track progress against plan and operational Service Level Agreements (SLAs).
The Infrastructure Delivery Lead will be responsible for analysing and recommending improvements, upgrades and new technologies surrounding all aspects of the Vitality Group’s production and internal systems and processes. In addition, the Infrastructure Delivery Manager will be responsible for producing reporting for Operational and Executive Levels as required.

Areas of responsibility may include but not limited to

Manage, in collaboration with, relevant service delivery partners support activities for production systems. Responsibilities include human resource management, capacity, availability, security management, backup and recovery.
Operational support for project work and release into the environment, in collaboration with the Release and Change manager.
Oversee troubleshooting of issues and provide timely resolutions to business customers for supported platforms
Concisely and effectively communicate progress, status and issues to Vitality management
Work with cross-functional team management to define operation project requirements, solutions and schedules
Ensure Systems Configuration is accurately documented in the CMDB
Work closely with relevant teams to ensure proper QA and development environments for product development:
- Work with the relevant teams to set SLA criteria for the availability and performance of the IT infrastructure.
- Define metrics, implement agreed SLA’s and OLA’s and provide regular performance and availability reports to Vitality management
- Make recommendations on help desk KPIs and performance management against established metrics

· Establish in collaboration with relevant service teams, help desk workflows and processes for all support function

Infrastructure Service management:
Performance and Capacity Planning

Review and reporting on critical metrics for each system and application detailing availability, performance and service quality in order to model capacity requirements and make recommendations to improve service delivery
Review and reporting of the Performance and Capacity Metrics
Perform capacity planning over a continuous forecast cycle, in collaboration with relevant stakeholders.

Customer Consultation and relationship management

Management of the operational aspects of relationships with the strategic alliance partners for all maintenance and support arrangements.
Management of third-party maintenance and support agreements for all IT infrastructure components

Financial Management

Report the cost of the Vitality Groups IT Infrastructure and identify deviations from budgets
Identify opportunities to effectively manage and optimise technology costs.

Human Capital Management

Ensures that human capacity exists in the team being managed
Coaching of team members for performance

Vendor Management

Establish SLA’s and reporting for vendor performance

Personal Attributes and Skills

Creative thinking and Innovation
Ability to work to deadlines (Time Management)
Relationship building and networking
Highly adaptable and resilient (Able to work under pressure and Change Readiness)
Ability to work both independently and participate as a member of a cross-functional team.
Ability to prioritize and work on multiple tasks simultaneously
Ability to deal with complex models and their application
Business Writing Skills, Presentation and Facilitation Skills
Customer Service Orientation
Result Orientation
Communication (written, verbal and listening)

Processes:

ITIL (Incident, Change, Release, Problem Management),
Working Knowledge of Devops methodologies

Technologies:

AWS, Dynatrace, CFEngine, Kubernetes, Jenkins, Github.

Technical Skills:

Project Management
Solution Architecture
Software development and testing

Education and Experience

AWS or other equivalent certification
A minimum of 2-3 years’ Infrastructure experience working in an enterprise environment.
Proven ITIL Service Operations and Transition Experience.
Proven experience with cloud based / hosted infrastructure
Working knowledge and Experience with Devops and Infrastructure Automation tooling
Vendor Management and outsourcing experience
Implementing SLA’s and OLA’s

EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

APPLY NOW

INSTRUCTIONAL DESIGNER
Business Unit:  Discovery Employee Benefits
Function:  Administration and Office Support

About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating to not only achieve financial success, but to ignite positive and meaningful change within our society.

About Discovery Employee Benefits
Discovery Employee Benefits is the first and only employee benefits provider to be shaping employee behaviour, creating healthier and wealthier workforces. It is an exciting business to be in as we reimagine the way retirement savings and life insurance is brought to companies and employees.

Key Purpose of the role
The vacancy is for an instructional design role within the Discovery Employee Benefits – Group Risk business unit. The role requires the Instructional Designer to develop learning material according to best practice and high-quality standards. The role will also involve constant evaluation of the learning cycle and regular updating of material.

Areas of responsibility may include but not limited to

Consult with stakeholders across business areas to establish mutually beneficial relationships
Subsequent structuring and development of learning content.
Maintaining and adhering to controls throughout the training development process such as version control, quality control etc.
Maintaining currency of knowledge in the areas specific to learning and development, including but not limited to learning technologies, learning concepts and national qualifications
Support of eLearning clients to resolve functionality issues and liaising with LMS supplier on platform stability
Design and develop learning material for online and classroom learning interventions
Consulting with business areas to agree on reasonable and achievable deadlines
Train and provide guidance to the facilitators to ensure that learning outcomes are achieved through effective presentation of material
The incumbent must have the ability to develop material based on technical product information and specification
The incumbent must have knowledge of Employee Benefits (Retirement Fund and Group Risk)

Personal Attributes and Skills
The successful candidate must demonstrate the following competencies:

Communication Skills: able to communicate clearly both verbally and in writing.
Reporting Skills: ability to consolidate information and compile reports reflecting the necessary relevant information
Ability to communicate logically and objectively is essential components of this role.
Attention to detail
Very organised
Conflict Management
Expresses opinions, information, and key points of an argument clearly.
Probes for further information or greater understanding of a problem.
Relates well to people at all levels.

Education, Skills and Experience

Education & Training qualification, specifically Design & Development
Minimum 3 years’ instructional design experience
Employee Benefit, Retirement Fund knowledge - advantageous
1-2 years’ experience in Employee Benefits – advantageous
Adobe Suite/Photoshop/Illustrator/InDesign/ Premiere-Pro – intermediate level
Articulate 360 - advance
Learning Management System (SAP)

EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

APPLY NOW

FINANCIAL ADVISOR
Business Unit: Sales & Distribution
Function: Administration and Office Support

About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

About DFC Reef
DFC Reef are inspired by the difference we make in the lives of our clients, being there for them when they need it most. We are looking for suitably experienced financial advisers who share our passion for service excellence to join our team & to build a career as a financial planner with Discovery.
The individual will be responsible for growing a client base and will market all products across the entire Discovery group – Discovery Life, Discovery Invest, Discovery Health, Discovery Insure, Discovery Business Insurance and Discovery Bank. DFC Reef branch offer a variety of culture of people with years of experienced financial advisors and junior advisors we ensure that we create a culture of sharing ideas.
Focus in our branch from the support team is to make it easy for the advisor to get business accepted quickly and also getting you Infront of your clients. DFC Reef team has advisors Top ranked in Discovery.

Personal Attributes and skills:

Strong Customer focus
Networking skills
Able to work autonomously.
Strong Planning and organisational skills

Experience Required:

NQF 5 industry recognized qualification (minimum of 120 credits)
RE 5 (preferable but not essential)
No previous financial planning experience necessary but will be beneficial.

Important Information about the Role:

Own vehicle essential
Gauteng based working from home (office allowance offered) or office based in Pretoria and Johannesburg.
Full product training & financial planning training offered.
Ongoing support and assistance from business development managers.
Be willing to be part of a team
Training allowance offered during first two months.
Commission only & incentives paid on targets reached.
Full employee benefits – group life, income protection & pension / provident offered.

ONCOLOGY CASE MANAGER-CAPE TOWN, SANDTON AND DURBAN
Business Unit:  Discovery Health
Function:  Case Management

About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

Key Purpose:
Management of enrolled Oncology members by reviewing clinical appropriateness of treatment is prescribed. This involves the correct application of Clinical Entry Criteria, Protocols, SOP’s and Clinical guidelines as well as explaining the benefit to the member and counselling the member.

Key Outputs:
The successful Candidate will be responsible for but not limited to the following Job function:
• Enrol Member on Oncology Program and ensure that the member meets all requirements to qualify for the benefit (i.e. Forensics, Underwriting categories)
• Review treatment plans in line with the SAOC and ICON guidelines
• Approve treatment in line with SAOC/ICON as well as Discovery Health protocol.
• Decline treatment which is not in line with SAOC\ICON as well as internal Discovery Health protocol.
• Refer complex cases to internal and external Medical Review teams and provide feedback to both members and Providers.
• Communicate funding decisions to members, employers and brokers verbally or in writing.
• Make comprehensive notes on treatment that was approved/declined and how the funding decision was made.
• Mitigate risk by using clinical knowledge to identify risk and reporting it accordingly.
• Provide support to internal and external stakeholders
• Guide members and providers through the Oncology benefit by coordinating treatment plans and sending them updated guidelines and information. Maintain up to date knowledge on your professional and clinical skill.
• Meeting daily Operational targets.

Competencies:
The successful candidate must demonstrate the following competencies:
• Analyzing: Analyses numerical data, verbal data, and all other sources of information. Breaks information into component parts, patterns, and relationships. Probes for further information or greater understanding of a problem. Makes rational judgments from the available information and analysis. Produces workable solutions to a range of problems. Demonstrates an understanding of how one issue may be a part of a much larger system.
• Deciding and Initiating Action: Makes prompt, clear decisions, which may involve tough choices or considered risks. Takes responsibility for actions, projects and people. Takes initiative, acts with confidence, and works under own direction. Initiates and generates activity.
• Following Instructions and Procedures: Appropriately follows instructions from others without unnecessarily challenging authority. Follows procedures and policies. Keeps to schedules. Arrives punctually for work and meetings. Demonstrates commitment to the organization. Complies with legal obligations and safety requirements of the role.
• Presenting and Communicating Information: Speaks clearly and fluently. Expresses opinions, information, and key points of an argument clearly. Makes presentations and undertakes public speaking with skill and confidence. Responds quickly to the needs of an audience and to their reactions and feedback. Projects credibility.
•Delivering Results and meeting customer expectations: Focuses on customer needs and satisfaction. Sets high standards for quality and quantity. Monitors and maintains quality and productivity. Works in a systematic, methodical, and orderly way. Consistently achieves project goals.

Education and Experience:
•   Matric
•   Registered & Enrolled Nurse
•   Registered with SANC
•   2 years Clinical experience
•   Experience in Oncology Treatment Interventions.
•   Microsoft Office
•   Effective communication skills (verbal & written)
•   Effective presentation skills
•   Telephone Etiquette
•   Active listening skills

The following requirements will be advantageous:
• 1-year experience as a Case Manager.
• DH systems and products.

EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

APPLY NOW

JAVA DEVELOPER (SENIOR)
Business Unit: Discovery Central Services
Function: Development (Oracle/Delphi/Magic/etc)

About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

About Vitality Global
Vitality Global, a subsidiary of Discovery Limited is responsible for the expansion of the Vitality Shared-Value Insurance business model beyond South Africa and the UK, serving to fully leverage the assets and intellectual property of Discovery beyond its primary markets. The business forms equity or contractual partnerships with leading global insurers to integrate Vitality and shared value with partner’s insurance and financial services products in the markets where they operate. Vitality Global also operates a business providing wellness solutions to employer groups in the United States. Vitality Health International, a business unit within Vitality Global coordinates and focuses on resource allocation to Discovery’s emerging, global health insurance initiatives. Vitality Global is also responsible for Discovery’s 25 percent equity investment in Ping An Health, the largest comprehensive medical insurer in China. Taken together, Vitality’s businesses jointly reach more than 30 million lives across 40 markets; delivered through partnerships with leading insurers in every continent around the world.

About the role
The Senior Java Developer’s role is to support and maintain key custom software applications primarily written in Java. The developer will follow approved life cycle methodologies, create design documents, write code, and perform unit and functional testing of software. This includes contributing to the overall standards of the group as well as ensuring software meets a high-quality standard; reviewing and creating processes to drive timely, quality deliverables. The developer will contribute to overall architecture, and act as a subject matter expert in relevant technical domains. The developer will assist in maintaining stage, test, and production database environments by responding to support requests and updating database information. An important aspect of this role is achieving client satisfaction through troubleshooting and resolving customer issues, as well as focusing on client satisfaction throughout the design and development process.

Key Outputs / Job Responsibilities may include but are not limited to:

Work closely with architects, senior developers, and other team members to solve problems and support existing code bases.
Work closely with product owners and production support analysts to analyze and understand the business requirements and business case, in order to produce simple, cost effective and innovative solution designs.
Maintain the system in production and provide support in the form of query resolution, data fixes, and defect fixes.
Take full accountability to solve a problem from start to finish by either directly fixing the issue or coordinating and tracking with others to make sure resolution is expedient.
Assisting in the creation/support/maintenance of lower development environments including Test and Staging.
Support Role (including weekend support) is required on a rotational cycle
Implement the designed solutions in the required development language (typically Java) in accordance with the Vitality Global standards, processes, tools and frameworks
Testing the quality of produced software thoroughly through participation in code reviews, the use of static code analysis tools, creation and execution of unit tests, functional regression tests, load tests and stress tests and evaluating the results of performance metrics collected on the software.
Participate in proof of concepts, JAD sessions, estimation, and costing sessions
Participate in the process of reviewing code for consistent application of standards, logic and effective use of libraries and reusable aspects of the application
Driving the skills development of team members, coaching of team members for performance and coaching on career development, recruitment, staff training, performance management, etc.

Work Experience

5+ years of relevant development experience
Experience developing and maintaining production web applications
Demonstrated teamwork and co-operation

Advantageous

Structured and analytical problem solver
High standards for delivery
Software testing pack design, functional testing
Clean code thinking
Self-driven, proactive

Education / Qualifications / Accreditations with Professional Body

Bachelor’s Degree in Computer Science or other IT related field
SAFe certifications

Technical Skills or Knowledge

Java
SQL
REST
Junit
Agile software Development
Proficiency in at least 1 Web Application Server (WildFly, JBoss, WebLogic, Tomcat, etc)
Spring
JMS
HTML / XML / JSON / JavaScript
JavaScript
ELK Stack
Kafka
Microservices

EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

APPLY NOW

SERVICE CHANNEL DESIGN LEAD
Business Unit: Discovery Health
Function: Change and Configuration Management

About Discovery:
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

About The Service Lab:
The SLAB consists of 11 teams that support Operations for the group in many ways. Through its teams, The Service Lab aims provides many of the key functions that the group consume, including but not limited to quality auditing on calls and correspondence, perception surveys and analysis, creating and maintaining SOP’s (Standard Operating Procedures), product ownership of (amongst others) E-Volve, Speech Analytics, Genesys Telephony platform, Virtual Agent, Exact and Verified Business Caller ID etc, outbound diallers, workforce planning and scheduling, Time in Motion Studies, call centre benchmark research and analysis and change management.
These roles form a hub of critical services that need specialised SME’s and oversight.

About Product Ownership and Change Management:
The Service Lab is the product owner of a number of assets, of which E-Volve and AWS is of most relevance to this proposal. E-Volve is the largest technical implementation in the company with a group-wide footprint, which is essentially a replacement of our existing Paradigm CRM system with a world class bespoke CRM system.
In addition to this, we are looking at replacing the current on-premise Genesys telephony platform with a cloud-based telephony platform. A POC is currently underway with AWS to determine viability, but this likely rollout will not just be housed within the Service Lab, but also require change management to all affected environments.
The E-Volve project was anticipated to be a high-risk project which could become very disruptive for the Ops environment. To mitigate this, The Service Lab put in place a change management function that was flagged as the hub where the gold standard of change management was maintained. With E-Volve now starting to expand to the rest of the group, there is a demand for this critical service to be established on a permanent basis with The Service Lab to continue delivering projects with world class change management standards, not just in Health, but as a service to all companies across the group given that E-Volve and AWS are already group-wide projects.

Job Purpose:
To own E- Volve, a Service Lab product which is one of the largest technical implementations in the company. Support strategy aligned to relevant programmes. Will oversee Discovery Group projects such as AWS and E-Volve and the Telephony. The successful incumbent will also be responsible for overseeing the technical implementation and change management thereof.

Key Outputs:

Providing effective leadership to ensure positive employee sentiment and high performing teams
Providing strategic input in the project design aspects for new and existing products owned by The Service Lab.
Develop a comprehensive change management strategy aligned with the key project goals and objectives as well as ensure that key change management aspects are considered for large projects affecting Ops processes
Change Readiness Assessment – evaluate whether the business is ready for the change, identify risks and challenges/gaps as well as establish stake-holder buy-in.
Coordinate and/or facilitate training sessions with affected users, or collaborate with training teams to construct content and provide training, as well as be available for ongoing support during the transition period.
Determine the key success criteria through collaboration with the various key business stake holders, as well as evaluate and communicate performance against these KPI’s on a regular basis.
Gather feedback from stake holders to continuously refine the change management approach and/or correct the change management approach during the roll-out period

Work Experience:

2 – 3 years Change Management experience within the context of a client facing operations environment. (Essential)
1 – 2 years’ experience implementing projects. (Essential)
3 – 5 years’ experience in Business Analyst role. (Essential)
Experience in managing relationships with diverse stakeholders. (Advantageous)
Proficient in project management methodologies and tools is beneficial. (Advantageous)

Education / Qualifications / Accreditations with Professional Body:

Degree or diploma in a Business Analyst related field (Essential)
Degree or diploma in Change Management related field (Advantageous)

Essential Technical Skills or Knowledge:
Knowledge

Intermediate Excel, Word and PowerPoint
SharePoint
Online collaboration platforms such MS Teams Skype, Zoom, Confluence

Skills

Leadership skills
Negotiation skills
Presentation skills
Strong analytical and problem solving skills
Strong communication skills, both written and verbal, are vital.
Ability to work under pressure and meet tight deadlines

Advantageous Technical Skills or Knowledge:

Basic Knowledge of Discovery Products and Services across the group e.g. Discovery Health, Vitality, Life
Basic market research skills to ensure products owned by the SLAB remain up to speed with market trends.
Experience with project implementations in the Discovery Group
Experience in change management for projects in the Discovery Group

EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

APPLY NOW

IT SUPPORT ENGINEER
Business Unit: Discovery Central Services
Function: Information Technology

About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

About (IT Servicing – Desktop Support – Exec VIP Support)
Our inclusive obligation is to facilitate the right information systems and technology services into the Discovery business areas to enable effective business technology management that increases productivity and profitability to underpin Discovery`s vision and ambitions. Through providing a single point of contact, we offer support services with the objective to increase efficiency, first time resolution and end-user satisfaction. We center ourselves around automation, process optimization, consistent and reliable operations. We continually seek to be transparent in understanding and addressing root causes to assist in building a solid foundation for future IT service improvements.

Key Purpose
To effectively provide proactive, business-as-usual, on-site home support and Project IT support to subscribed Exec VIP Support Users within agreed Service Levels and maintaining the required levels of Customer Satisfaction.
To act as the interface between Exec VIP Support Users and the IT Organization.

Areas of responsibility may include but not limited to

Schedule proactive support and maintenance appointments.
Troubleshoot and resolve hardware, software, audio-visual and printer related Incidents, Changes, and Requests within agreed Service Levels.
Install software according to the Discovery standards and requirements.
Set up and maintain desktop/laptop equipment and mobile devices according to the Discovery standards and requirements.
Escalate unresolved Incidents to the relevant 3rd Level Support Teams to ensure timely and accurate resolution and maintain accountability for resolution of all issues.
Provide necessary desktop support for all Projects, New Services and Service Improvements.
Ensure all operating systems and applications remain up to date and on latest versions across all devices.
Maintain accurate and up to date asset inventory lists of all devices used by Exec VIP users and their personal assistants.
Provide proactive password management support ensuring password maintenance across all in use devices.
Provide coaching, mentoring and technical skill transfer to the Desktop Support Engineers.
Provide operational reporting on the work handled in this environment and report back to Service Owners.
Remain up to date with latest technologies and changes within the Discovery environment.
Maintain a high level of trust and confidentiality.

Personal Attributes and Skills

Attention to detail.
Ability to translate the Customer’s experience and symptoms into meaningful information that aids resolution activities.
Ability to understand impact and urgency in order to assign relevant priorities.
Strong verbal and written communication skills.
Strong technical competencies (Generalist/Multidiscipline).
Able to work in a highly pressurized environment with high volumes, servicing VIP stakeholders and Board Members.
Takes initiative and works under own direction.
Takes ownership and responsibility for work and sees it through to resolution.
Collaborates with Technical and Application Support Teams to drive resolution.
Able to transfer skill and knowledge to peers.

Education and Experience

Matric
A+; N+; MCSE or
Diploma/Degree in Information Technology
ITILV4 Foundation Certification (preferred)
Windows related qualifications (preferred)
Apple certifications (preferred)
Minimum of 5 years’ experience working with desktops/laptops and Apple products (MacBooks, IMacs, Ipads) and the relevant operating systems (Microsoft and macOS)
Must have working experience and advanced troubleshooting skills for all network, hardware and software issues that may arise for the supported devices.
Must have working knowledge of audio-visual technologies.
Must have advanced mobile device support experience. (IOS, Android, Windows Mobile etc).
Must have working knowledge of Network and Desktop Printer set up, configuration and maintenance.
Previous experience in a high-touch support environment (preferred).
Previous exposure to Service Management (preferred).
Testing and evaluating new technologies (preferred).

DEVELOPER
Business Unit:  Vitality RSA
Function:  Business Intelligence

About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating to not only achieve financial success, but to ignite positive and meaningful change within our society.

Key Purpose
The Junior Business Intelligence (BI) analyst developer is responsible for implementing and supporting MIS and BI solutions. The right individual will possess knowledge of all stages of MIS and BI delivery including requirements analysis, logical design, physical design, implementation, testing and deployment.

Areas of responsibility may include but not limited to

Interact with Vitality Data Solutions team and business stakeholders to establish information needs.
Maintain and comply with data governance, data modelling and data integration standards.
Support the creation, enhancement and implementation of newer BI/MIS standards and processes.
Work with the Vitality Data Solutions team to ensure loads are running optimally.
The position requires you to maintain databases. This includes:
- Implementing database table and structure designs
- Creating views, functions, and stored procedures
- Writing optimized SQL queries
- Maintaining data quality and overseeing database security
Moreover, you’ll need to write SQL queries to store, sort, and retrieve a range of data.
Conduct data analysis and data quality checks on various data sources.
Improve query and report performance.
Create functions, scripts, stored procedures and triggers to support application development.
Perform bug fixes.
Translate business & technical requirements into efficient sustainable SQL solutions
Interact with software developers, business analysts, quality management and end users on BI and MIS solutions and the implementation of the various BI artifacts.
Coordinate and apply various coding efforts
Provide second tier support as required

Personal Attributes and Skills

Good oral and written communication skills.
Must be able to present solutions
Experience working with BI front-end tools to develop prototype solutions (Power BI, Excel)
Strong SQL query writing ability (across database environments)
Knowledge and understanding of logical and physical data modelling using a variety of techniques including Kimball.
Database fundamentals and data modelling knowledge (normalization and de-normalization).
Good understanding of ETL solution architectures.
Good understanding of ODS, data warehouse, data mart, cube, and database technologies.
Good analytical and problem-solving skills.
Must be able to navigate ambiguity and complexity around business products and benefits and how they tie into data.
You should be quick thinker, highly organized and able to troubleshoot any number of issues that can come up during the day-to-day operations.

Education and Experience

Minimum Bachelor’s degree in either Computer Science or Informatics.
Business Intelligence certifications will be an added advantage

EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

APPLY NOW

ANALYST (SENIOR)
Business Unit: Discovery Health
Function: Data Analysis

About Discovery:
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

About The Service Lab:
The SLAB consists of 11 teams that support Operations for the group in many ways.
Through its teams, The Service Lab aims provides many of the key functions that the group consume, including but not limited to quality auditing on calls and correspondence, perception surveys and analysis, creating and maintaining SOP’s (Standard Operating Procedures), product ownership of (amongst others) E-Volve, Speech Analytics, Virtual Agent, Exact and Verified Business Caller ID etc, outbound diallers, workforce planning and scheduling, Time in Motion Studies, call centre benchmark research and analysis and change management. These roles form a hub of critical services that need specialised SME’s and oversight to adequately.

About Workforce Planning and Telephony:
The primary function of this team is to predict expected service load for the business at any given interval as well as schedule agents appropriately. The Telephony team supports both the systems teams and operations teams in implementing IVR and other service channel related changes.

About Speech Analytics:
Speech to text software has taken the market by storm as it allows more detailed analysis of voice based call centre interactions by means of the call transcripts this software provides. Whilst the general transcripts do provide key insights, there is also a need to tweak the models running these transcriptions to enhance accuracy, as well as create specific content that allows the business to focus on key items such as new products being launched, certain types of escalations etc. This is a new type of role in the industry, yet also a critical one to ensure business derives the maximum benefits from this software.

About Industry Research:
Discovery continuously strives to improve its performance by comparing their performance and KPI’s to industry leaders. This research focusses more on the operational metrics such as call centre service levels and turn around times, servicing strategies (omnichannel servicing), blended agents (multi – vs – single skilled), technology and trends transforming the servicing industry etc. Whilst this is a critical role, we saw an opportunity to combine this role with the Speech Analytics component given the overlap in skills and qualifications – they are both very analytical and require statistical background and qualifications, whilst also need to sit close to the operations teams to ensure a very thorough understanding of the KPI’s that the business is driving.

Job Purpose:
This role will be responsible for overseeing and driving continuous expansion of the Speech Analytics content library for the Discovery Group. In addition, the successful incumbent will be responsible for performing analysis at group level.

Key Outputs:

Compare and analyse service KPI’s for each group in the company to the benchmark reports (currently Benchmark Portal).
Prepare and present results from benchmark analysis to respective management forums across the group.
Provide more in-depth analysis on KPI’s as and when required by any of the group companies, or in support of key findings as highlighted by benchmark analysis.
Providing strategical leadership and oversight of the creation of content for any speech analytics platform including words, phrases, and product/company specific terminology/themes/topics.
Document best practice, processes, and guidelines to guide the team on content creation.
Continuous training and alignment of new and existing terminology to align with internal requirements from various business units as well trends identified in the industry.
Collaborate with the respective systems and TI teams to ensure system performance issues is resolved adequately and the platform performs optimally.
Conduct workshops across the group to promote understanding of Speech Analytics tool and help identify as well as support opportunities for business interventions.
Assist with and/or conduct analysis on transcripts and predefined content to identify patterns and trends with the aim to provide business insights, as well as highlighted performance of the speech to text platform.

Work Experience:

5 Years experience in data handling and statistics (Essential)
1 –2 Years leadership experience within an operations environment (Essential)
1 – 2 Years’ experience with Speech To Text content creation and tuning the modelling. (Essential)
Pre-existing Leadership experience within an Operations Manager role, further preference to Discovery Operations Manager experience (Negotiable)
Sales and Marketing experience (Negotiable)

Skills:

Excel, Word and PowerPoint (Advanced)
Power-BI
In-depth knowledge of group KPI’s
Familiar with speech to text systems
Familiar with data confidentiality and POPI requirements in handling voice recordings and transcripts

Knowledge:

Proficient in written and verbal skills
Attention to detail.
Strong organizational skill to manage and categorise content effectively.
Leadership skills
Strong Analytical skills
Presentation skills
Data management

EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

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SAP BASIS CONSULTANT
Business Unit: Discovery Bank
Function: Banking

About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best.
As global thought leaders, Discovery is passionate about innovating - not only to achieve financial success, but to ignite positive and meaningful change within our society.

About Discovery Bank
We're the world's first behavioural bank, designed with our clients in mind. We haven't changed just one thing, we've changed everything. Our main goal is to improve the financial health of our clients by helping change how they work with their money. Through Vitality Money, our clients will learn more about what it means to be financially healthy and get rewarded for managing their money well. If you are a problem solver, always questioning the way things are done, passionate about doing what is right, have the ability to change direction quickly when needed and love to dazzle your clients, Discovery Bank could be the place for you.
We welcome inspired, positive and committed people to apply for jobs in Discovery Bank where you will be liberated to realise your full potential.

Job Purpose
The SAP Basis Consultant is responsible for the management of the SAP environment, this includes the underlying SAP database systems, for both HANA and Microsoft SQL. The incumbent is responsible for configuring, monitoring, tuning, and troubleshooting the SAP technical environment on an ongoing basis.

Key Outcomes may include but are not limited to

Implements and maintains the multiple SAP instances that comprise the SAP environment (development, test, training and production).
Maintains the integrity of the SAP environment by managing the SAP Change and Transport System (CTS) to ensure all configuration and development objects are promoted properly.
Introduces technical changes into the environment using a structured approach that minimizes risk and achieves high reliability, availability and performance of each SAP instance.
Designs and implements optimal SAP configuration to maximize system performance and availability.
Installs and configures all required SAP database servers and application servers.
Distributes the online SAP user workload and monitor and manage the SAP background job workload.
Maintains SAP performance by planning and executing SAP tuning strategies.
Administers the SAP Solution Manager systems within the Bank.
Performs SAP client administration (create client, copy client, delete client, export/import client) as required.
Develops and maintains system documentation for all SAP instances and interfaces.

Education and Experience

Bachelor's degree in Management Information Systems (MIS) or equivalent technical work experience.
6 years of experience in SAP database administration, with prior experience with SAP R/3 and HANA in a Linux (preferably RHEL) environment.
6 plus years’ experience in SAP Basis,
A vast knowledge and background in SAP high availability infrastructure and design.
Knowledge in running SAP HANA database systems.
Knowledge in running SAP on Microsoft SQL database environments.
Knowledge in running SAP on VMware.
Knowledge in running SAP Lifecycle management processes using SAP solution Manager.

Technical Skills or Knowledge

Linux, Windows, SAP Netweaver, HANA, Networks
A completion of at least 4 implementation projects.
Supported at least 4 upgrade projects, for Both SAP ABAP and JAVA systems.

EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

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CLIENT SERVICE COORDINATOR
Business Unit: Discovery Employee Benefits
Function: Client Service

About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

About Discovery Employee Benefits
Discovery Employee Benefits is the first and only employee benefits provider to be shaping employee behaviour, creating healthier and wealthier workforces. It is an exciting business to be in as we reimagine the way retirement savings and life insurance is brought to companies and employees.

Key Purpose
The primary function of this role is to deliver the Discovery standard of professional, effective and efficient customer service. The role requires that the quality of service exceeds customer expectations and establishes constructive relationships with the client base whilst dealing with complex queries and providing accurate product information in line with standards and protocols.

Areas of responsibility may include but not limited to

Providing support to the Service consultants when they out of office.
Responding to all queries, issues and problems raised internally and externally and via email correspondence.
Comprehensively understand and investigate complaints relating to policy, protocol, and benefits.
Monitoring of the Renewal letters checking that the letters are accurate before the Service consultant sends them out.
Loading of benefit enhancements and quotes on the quoting system.
Maintaining the renewal and benefit enhancement list.
Managing of the Red Alerts list (Employer groups that needs attention).
Keeping accurate and comprehensive stats on a daily, weekly, and monthly basis.
Sending of Admin, Boosts and Claims reports to the Brokers and Employers.
Building and establishing relationships at all levels with external partners and internal
departments to facilitate expeditious resolution of queries.
Keeping abreast of Discovery Employee Benefits schemes and in-house products, protocols, and policies. Data analysis and reporting to various stakeholder.
Assisting in checking of the new business documents and capturing the data on the system.
Compiling Amin report, Summary of benefits.
Assisting with tracking action items based on minutes from meetings.

Personal Attributes

High Sense of urgency and understanding of efficient and effective client service
High EQ
Excellent communication skills, verbal and written
Action orientated
Career Ambition
Strong Interpersonal skills
Customer focus
Peer relationships
Takes initiative
Decision making
Ability to work independently and within a team environment
Problem solving
Judgement

Education and Experience

Matric
Knowledge of Employee Benefits (Retirement Schemes & Group Risk schemes), Discovery in-house products and protocols (advantageous)
2 years’ admin experience
Track record of client interaction
Intermediate computer literacy in Microsoft Office
Employee Benefit experience (advantageous).

EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

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COMPLIANCE GUIDANCE OFFICER
Business Unit: Discovery Central Services
Function: Compliance

About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

About Group Compliance
Group Compliance Corporate is an independent second line function that provides compliance oversight and advice regarding legislation, industry standards, codes, guidelines, and best practice to Discovery Corporate Services. Corporate Services includes Group Facilities, Forensics, Marketing, Commissions, Discovery People, Procurement, Corporate Risk, Group Internal Audit, Group Finance, Group Tax and Group Information Systems.

About Product Compliance
The Product Compliance unit is a Pillar within Discovery Group Compliance that, as an independent second line function, provides sound advice regarding legislation, regulation, industry standards, codes, guidelines and best practice to the Discovery product houses through the application of Compliance Risk Management principles, policies, processes and procedures. The Product Compliance unit is looking for a dynamic individual to join its Invest Compliance Sub-Pillar team.

Key Purpose
To effectively and proactively assist Discovery Invest in managing its responsibility to comply with all the regulatory requirements and minimise the compliance risks identified in business by implementing compliance risk management process that includes the identification, assessment, management, monitoring and reporting of compliance risks that are faced by the relevant stakeholder. In addition to the above, the role also requires engagement with the regulatory bodies from time to time.

Areas of responsibility

Implementation of the Group Compliance Framework as relevant to the applicable Business Unit and advising on processes and suitable control frameworks to implement strategic regulatory obligations
Provision of strategic guidance and support to the Business Units on the implementation of new and changed regulatory obligations and with the aim of ensuring that business objectives (strategic and operational) are aligned to the regulatory framework and exposure profile of the business
Managing the Regulatory Profile and engaging with the Executive Management team on any incidents and exposures relating to its regulatory obligations
Development and oversight of reports as well as setting of reporting standards to provide accurate pertinent compliance reports
Project management in support of compliance requirements, implementation of systems, procedures, policies and training requirements
Compliance monitoring of the applicable business unit compliance functions and assurance across the business units
Assist management with identification and evaluation of compliance exposures and regulatory breaches Engagements with Regulators and with other interest groups in the industry.

Education and Experience

Relevant tertiary qualification (preferably in the legal or commerce field).
The person must have a clear and in-depth understanding of the FAIS Act (especially Cat III) and the Long[1]Term Insurance Act as it relates to the underwritten investments policies).
At least 3 years compliance-related experience. Experience in drafting Compliance Risk Management
Plans and conducting Compliance monitoring.

EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

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EXCHANGE CONTROL CONSULTANT
Business Unit: Discovery Bank
Function: Banking

About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with ours. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As a global thought leader, Discovery is passionate about innovating and creating meaningful change within our society.

About Discovery Bank
Discovery Bank is a bank like no other – a shared-value bank, designed with our clients in mind. We’re all about sharing the value that clients create when they manage their money well, back with them through exceptional interest rates and rewards. Our Vitality Money programme measures how well clients manage their finances, informs them of what it means to be financially healthy, and empowers them with the knowledge to get enhanced rewards for managing their money well. If you’re adaptable, a problem solver, always questioning the way things are done, passionate about doing what is right, and obsessed with providing a quality service experience, we have a job for you where you can be your best in an environment that’s safe and nurturing.

Job Purpose
The Exchange Control Department is responsible for the oversight, development and maintenance of the Reporting System to the Financial Surveillance Department of the South African Reserve Bank (SARB) and is the custodian of all banking matters related to Exchange Controls including the monitoring of Exchange Controls.

Areas of responsibility may include but not limited to

Assist the development teams of new products (e.g Forex) to ensure that the product complies with the Currency and Exchanges Manual for Authorised Dealers and that related transactions can be reported via the FinSurv Reporting as per the SARB requirements.
Add value to deliverables with excellent problem solving, idea generation and strategic thinking. Work closely with the wider Development team, Finance, Product
Coordinate development with System Architects to optimize the best solution for the bank and group.
Reporting of Excon Transactions to the SARB
Assist with SARB Queries and investigations
Provide technical expertise and advise to both internal employees and also to clients. This includes training the Servicing and Payments teams in the Bank and educating clients on Exchange Control best practice

Personal Attributes and Skills

Resourceful and tenacious.
Self-motivated.
Focused on driving results.
Detail-oriented.
Organised and process oriented; ability to multi-task and manage time effectively.
Ability to convey complex data in a concise understandable manner and distil the key messages.
Strong problem-solving skills.
Ability to work effectively across varying levels of Management and multi-disciplinary teams.
Good and clear written style.
Strong verbal and written reporting skills.
Quantitative/qualitative analytical skills.

Education and Experience

B.Com Accounting (Essential)
Exchange Control experience in the South African market (preferable)
At least 3 years of experience in relevant field.
Minimum 1 year’s Retail banking experience.
Skilled in Microsoft products, particularly PowerPoint, Word, and Excel.
Must have sufficient Exchange Control knowledge including the contents of the Currency and Exchange Manual for Authorised Dealers.
Must have sufficient knowledge of the
- FinSurv Reporting System and reporting rules.
- FinSurv Reporting System validation rules.
Must have sufficient knowledge of the BoP categories, BopCus and BopCard and how to apply the categories to transactions.

EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

APPLY NOW

HEAD OF ENTERPRISE RISK MANAGEMENT
Business Unit:  Discovery Bank
Function:  Risk Management

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating to not only achieve financial success, but to ignite positive and meaningful change within our society.

About Discovery Bank
Discovery Bank is a bank like no other – a shared-value bank, designed with our clients in mind. We’re all about sharing the value that clients create when they manage their money well, back with them through exceptional interest rates and rewards. Our Vitality Money programme measures how well clients manage their finances, informs them of what it means to be financially healthy, and empowers them with the knowledge to get enhanced rewards for managing their money well. If you’re adaptable, a problem-solver, always questioning the way things are done, passionate about doing what is right, and obsessed with providing a quality service experience, we have a job for you where you can be your best in an environment that’s safe and nurturing.

Job Purpose
The Head of ERM will play a critical role in assisting the CRO to ensure organisational resilience by safeguarding the organization against a wide range of risks, including IT security, cyber, fraud, data management, operational risk, and overall enterprise risk management.
In addition, the current role incorporates the DIO (Deputy Information Officer) role for the Bank which ensures that we remain POPIA compliant in all aspects. This incorporated appointment is in line with Section 17 of PAIA which provides for the designation of a Deputy Information Officer of a public body, and section 56 of POPIA extends the designation of a Deputy Information Officer for a private body.
The Head of Enterprise Risk Management will lead a team and collaborate with key stakeholders to protect the organization's interests while fostering a culture of risk-awareness and compliance.

Areas of responsibility may include but are not limited to

Strengthen the organization's ability to withstand disruptions and crises and assist the CRO to ensure organizational resilience
Collaborating with bank departments to establish risk management policies and procedures
Interacting with regulatory authorities as needed, to ensure compliance and provide necessary information about the bank's risk management practices.
Develop and maintain a business continuity and resilience strategy inclusive of a Fraud Risk Management Strategy, IT Risk Management Strategy and a Cyber Security Framework
Establish and maintain a comprehensive ERM framework
Oversee the Risk Data Aggregation and Risk Reporting (RDARR) process.
Establish robust data management practices to maintain data accuracy and integrity.
Coordinate with relevant departments to create and test disaster recovery plans
Continuously assess and enhance organizational resilience capabilities
Monitoring the effectiveness of risk management strategies and report on the organizations overall risk profile and adjusting based on evolving risks and industry changes
Offering insights and recommendations to senior management and the board to guide strategic decisions that balance risk and reward

Personal Attributes and Skills

Strong analytical skills
Communication
Ability to influence across the organization
Strong regulatory knowledge
Problem-Solving Skills
Critical thinking skills.
Effective communication and leadership abilities.
Ability to work collaboratively with cross-functional teams.
In-depth understanding of regulatory requirements in the financial industry.
Ethical and Integrity Standards
Industry Knowledge: Staying updated with industry trends, market changes, and emerging risks is beneficial.
Adaptability

Education and Experience

Bachelor's degree in a related field (e.g., risk management, IT Security).
Master’s in Business Administration (MBA) is advantageous.
Minimum 10 years’ experience in risk management
Minimum 10 years’ experience leading a team
Proven experience in enterprise risk management and related functions
Strong knowledge of IT security, Cyber, fraud prevention, data management, and operational risk.

EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

APPLY NOW

DATA SCIENTIST
Business Unit: Discovery Health
Function: Data Sciences

About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

About (Data Science Unit – Operations Intelligence)
The position available is in the Discovery Health Operations Intelligence unit. We apply predictive analytics, big data and analytic skills to provide unique data-driven answers to exciting problems in servicing, operations and other areas of the business. The team has access to structured and unstructured data and makes use of the latest international innovative big data architecture.

Key Purpose
In this role you will be involved in creating opportunities that delight our customers by leveraging Discovery’s vast clinical, demographic and operational data. Using this data with predictive modelling and machine learning techniques you will have a direct impact on strategic initiatives to support Discovery’s world-class operations. The successful applicant will be working within a highly specialized and growing team investigating ways to optimize and improve client services for Discovery’s client schemes.

Areas of responsibility may include but not limited to

Connecting with a multitude of stakeholders to understand the data in a healthcare and operational context
Mining large structured and unstructured datasets to find new insights to inform operational efficiency and ‘member- delight’ interaction strategies
Research and application of the most up to date machine learning algorithms and AI techniques
Present data and model findings in a way that provides actionable insights to business users
Monitoring model performance
Improve processes and databases where opportunities arise

Personal Attributes and Skills

Expert in data science programming languages such as R, Python, Scala
Expert in data manipulation skills including SQL to extract, transform and load data
Experience in interactive data exploration and data-driven story telling
Understanding and application of Big Data and distributed computing principles
Hands on experience with Big Data systems will be preferred
Strong analytical and statistical knowledge with an understanding of the latest machine learning algorithms for both structured and unstructured data
Ability to formulate problem statements and develop a plan for tackling the problem
Strong ability to communicate findings and recommendations from data (visual, verbal and written)
Integration and implementation experience
A passion for data exploration and analytics
Self-starter
Willingness to learn and grow exponentially
A restless curiosity towards data and uncovering unknown correlations
Ability to work cohesively in a team environment and balance multiple priorities
A team player who can work alone when required and without supervision
High level of attention to detail, resilience, enthusiasm, energy and drive

Education and Experience

Honours or Master’s degree in either Data Science, Statistics, or Applied Mathematics with some experience in software engineering, computer science or working with big disparate sets of data, OR
Honours or Master’s degree in Computer Science or Software Engineering with solid experience in statistical modelling, data mining and machine learning
Other analytical qualifications will also be considered if accompanied by the relevant experience
A minimum of 2 years’ work experience in a data science position

EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

APPLY NOW

FRAUD TEAM LEADER
Business Unit: Discovery Bank
Function: Risk Management

About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

About Discovery Bank
Discovery Bank is a bank like no other – a shared-value bank, designed with our clients in mind. We’re all about sharing the value that clients create when they manage their money well, back with them through exceptional interest rates and rewards. Our Vitality Money programme measures how well clients manage their finances, informs them of what it means to be financially healthy, and empowers them with the knowledge to get enhanced rewards for managing their money well. If you’re adaptable, a problem-solver, always questioning the way things are done, passionate about doing what is right, and obsessed with providing a quality service experience, we have a job for you where you can be your best in an environment that’s safe and nurturing.

Key Purpose
The Fraud Operations Team Leader is responsible for leading a team of Fraud Detection Consultants overseeing day to day operations functions across all fraud types from Card, Online, Application, Identity Theft and Account takeovers. The role includes user acceptance testing requirements with the aim of continuously improving and automating processes to ensure a seamless and digital customer experience within Fraud Operations.

Areas of responsibility may include but not limited to

Manages day to day Fraud operations ensuring operational quality and delivery against SLA’s (internal and external).
Ensure management of Card Fraud on VRM focusing on alert management to case completion within acceptable TAT’s
Ensure management of Online Fraud on Actimise on alert management to case completion within acceptable TAT’s
Ensure management of Application Fraud on SAFPS Discovery Bank Limited.
Management of all Fraud disputes and liaise with the Fraud Case Investigators
Ensures adequate UAT (User Acceptance Testing). Gives input into solution design at inception
Ensures immediate support is available during system incidents and outages
Leads the team with ongoing mentoring, coaching and development. Also conducts recruitment and resource planning for the team
Continuously improves processes and systems to reduce load and improve client experience
Manages, drives and monitors team performance and incentives
Conducts Quality Audits on a sample of the team’s recons, cases, and bank-initiated exceptions
Proactively monitors exception drivers and continuous improvement processes to avoid future occurrences (error trending and root cause analysis)
Networks and builds strong relationships both internally and externally to achieve objectives
Prepares and compiles monthly reporting.
Ensure IQS objectives are met monthly.
Responsible for performance management and disciplinary action
Managing, analysis, running, and execution of operational reports
Manages all financials aspects relating to the team: overtime, leave and staff utilisation

Education/Qualifications/Accreditations with Professional Body
Required:

Matric
A completed degree (Risk management/BCOM)

Required:

At least 2-3 years' leadership experience in Fraud Operations and Risk Management environment

Preferred:

Experience in leading a team in a financial services environment within Risk Management.
Experience in leading and managing a team with proven success in the fraud environment.

Technical Skills or Knowledge
Required:

Analytical
Fraud, Investigative and Forensics
Process mapping and improvement
Customer Focused
Risk operations
Detail orientated
Ability to prioritise
Deadline driven
Resilient
Able to work under pressure
Stress Management
Strong project management skills
Persuasion skills
Systems testing
Root cause analysis

Special Requirements

Shift work 24/7
Overtime may be required

EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

APPLY NOW

CREDIT AND COLLECTIONS TEAM LEADER
Business Unit: Discovery Bank
Function: Risk Management

About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

About Discovery Bank
Discovery Bank is a bank like no other – a shared-value bank, designed with our clients in mind. We’re all about sharing the value that clients create when they manage their money well, back with them through exceptional interest rates and rewards. Our Vitality Money programme measures how well clients manage their finances, informs them of what it means to be financially healthy, and empowers them with the knowledge to get enhanced rewards for managing their money well. If you’re adaptable, a problem-solver, always questioning the way things are done, passionate about doing what is right, and obsessed with providing a quality service experience, we have a job for you where you can be your best in an environment that’s safe and nurturing.

Key Purpose
The Credit and Collections Team Leader is responsible for leading a team of credit specialist and collectors and overseeing day to day operations functions. The role includes user acceptance testing requirements with the aim of continuously improving and automating processes to ensure a seamless and digital customer experience.

Key Outcomes may include but are not limited to:

Manages day to day back-office operations ensuring operational quality and delivery against SLA’s (internal and external).
Ensures adequate UAT (User Acceptance Testing). Gives input into solution design at inception.
Ensures immediate support is available during system incidents and outages.
Leads the team with ongoing mentoring, coaching and development. Also conducts recruitment and resource planning for the team.
Continuously improves processes and systems to reduce load and improve client experience.
Manages, drives and monitors team performance and incentives.
Conducts Quality Audits on a sample of the team’s recons, cases and bank-initiated exceptions.
Proactively monitors exception drivers and continuous improvement processes to avoid future occurrences (error trending and root cause analysis).
Networks and builds strong relationships both internally and externally to achieve objectives.
Prepares and compiles monthly reporting.
Ensure IQS objectives are met monthly.
Responsible for performance management and disciplinary action.
Managing, analysis of, running and execution of operational reports.
Manages all financials aspects relating to the team i.e., overtime, leave and staff utilisation.

Special Requirements

Shift work/overtime may be required.

Work Experience

At least 2-3 years' leadership experience in a credit operations and collections environment.
Experience in leading a team in a financial services environment.
Experience in leading and managing a team with proven success.

Education / Qualifications / Accreditations with Professional Body

Matric
A completed degree in Risk management/BCOM
A completed NQF Level 5 FAIS qualification
Any relevant Banking, Financial or Business qualification

Technical Skills or Knowledge

Analytical
Process mapping and improvement
Customer Focused
Risk operations
Detail orientated
Ability to prioritise
Deadline driven
Resilient
Able to work under pressure
Stress Management
Strong project management skills
Persuasion skills
Systems testing
Root cause analysis
Strong verbal and written communication skills
Experience in credit and collections

EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

APPLY NOW

SOFTWARE ENGINEER
Business Unit: Vitality Life
Function: Development (Oracle/Delphi/Magic/etc)

About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

About Vitality Life Systems
Vitality Life, is a UK-based company specialising in life insurance sold to the UK market. The company is a subsidiary of Discovery Limited and alongside Vitality Health and Vitality Corporate Services it forms Discovery Limited's UK insurance offering. Working for Vitality Life, you'll experience an exciting mix of creativity and innovation, within a framework of challenging objectives and a passion for delivering the best. We think work should be fun and sociable, and we want our people to get the most out of every day. Our people are chosen for their skills, knowledge, enthusiasm and attitude but above all, their belief that anything can be achieved. Help us change insurance for good and be part of the Vitality success story.

Key Purpose
Our Software Engineers play a critical role in Vitality’s successful business model by building and maintaining software solutions, in line with quality and time parameters, to enable operation as a fully integrated composite business, offering brilliant products with seamless, intuitive customer journeys.
Software Engineers work independently to support the development, delivery and maintenance of Vitality software products. They may be asked to provide support to and coach Associate Software.

Key outputs:
The successful applicant will be responsible for but not limited to the following job functions:

Implement the software development life cycle: build, maintain, test, deliver, release and document user-friendly and customer centric software solutions, as required.
writes clean, secure and well tested software, including method commentary which is evident in peer reviews and automation tools;
completes all documentation in line with their work e.g., application support manual; IT support processes; test and release notes; ICD (interface control document) notes;
aligns the documentation required with the purpose of the role;
takes ownership to investigate and fix faults following agreed procedures and provides route cause analysis and recommendations;
carries out releases, troubleshoots and provides support as required;
is familiar with monitoring tools and how to interpret the detail and monitors and supports non-production platforms;
carries out agreed infrastructure maintenance tasks;
fully comprehends appropriate architectural pattern designs that address the scope of the business problems and coaches these to others;
contributes to enterprise architectural decision making by way of being a subject matter expert in the scope of a core application technology or technical specialism;
translates design into code;
documents all work using required standards, methods and tools;
works with well-understood technology and identifies appropriate patterns;
actively participates in peer reviews, providing insightful observations and guidance, addressing coding problems in a clear and respectful manner;
has an appreciation of information security, designing solutions and services with security controls embedded, specifically engineered as mitigation against security threats as core part of the solutions and services;
consistently demonstrates software engineering to all development standards and governing procedures.
Deliver to standards: Understand, adhere to and apply Vitality’s defined technical and process standards to ensure the effective management of risks and the protection of Vitality’s data.
Uses the Vitality standards approach independently and competently in all work.
Provides guidance to associate software engineers in the adherence to these standards.
Uses automation and peer review to assess the knowledge and application of the standards.
Undertakes required updates to documents in line with the agreed process and definition of “done” and “ready”.
Provide integrated solutions: ensure solutions are user-focused, strategically aligned and effectively integrated across multiple teams and platforms to ensure the business needs are met.
Build and test software in line with the design specifications to ensure required integration and enable the integration testing of components for other teams prior to implementation.
Understand the benefits of the product and the beneficiaries of the product along with the stakeholders involved as well as the vision and direction the product/service is taking and positively contribute towards that.
Prioritize and define approaches to understand the user story, guiding others in doing so and offering recommendations on the best tools and methods to be used.
Support specific activities to improve development processes.
Engage stakeholders. Collaborate, work with and develop an understanding of the needs and requirements of both internal and external stakeholders in order to achieve the desired outcomes.
Engage internal stakeholders independently, working across a number of teams, and acting as a resource for colleagues with less experience.
Facilitate meetings and consult stakeholders to understand their needs and requirements and propose and specify solutions.
Build and transfer skills and knowledge. Take responsibility for developing personal skills and expertise aligned to role.
Fully competent and working independently within the framework of Vitality’s modern technology platform (e.g., Micro Services tools such as Kubernetes / Springboot) and assigned coding language/s.
Assist more junior Software Engineers to develop their skills and knowledge. Share ideas, provide coaching, support and feedback.
Collaborate within and across teams. Work effectively together with others across varying areas of expertise to achieve the required results.

Personal Attributes and Skills

Ability to foresee problems and to code for these problems
Ability to take ownership and accountability
Ability to work under pressure and to multi-task
Ability to take the Lead on Technical Initiatives.
Ability to communicate and collaborate with cross-functional teams
Drive and initiative to get things done
Ability to deal with complexity and migrate between detail and high level requirements

Team work
Innovation and Creative

Education:

Matric
BSc (IT/Computer Science) or any other relevant Computer Science Degree
Formal Java Qualification

Experience:

Minimum 3 years of Dev experience
Experience / Knowledge of C# .NET / .Net Core
Experience in some Scripting language like JavaScript, Angular or React

Knowledge:

Knowledge of commonly used design patterns
Excellent understanding of Object Orientated principals and Java language fundamentals.
Working knowledge of Software development within SDLC, Unit Testing, Data modelling and design of database structures
Agile Methodology

EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

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INTERNSHIP: ACTUARY
Business Unit: Discovery Central Services
Function: Actuarial Sciences

About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

About Discovery Insure
Discovery Insure is committed to creating a nation of great drivers and building better businesses through our innovative Shared-value Insurance model. Discovery Insure is South Africa’s fastest growing short-term insurance company with comprehensive products that provide protection against current and emerging risks facing clients in the motor, home and business insurance sectors.
Vitality Drive, an internationally recognised and award-winning programme, is a key differentiator in the market that incentivises and rewards clients for driving well. The Vitality Drive programme has been scaled to local and international markets which now include Europe and the Middle East.
The company employs over 1 000 people who are committed to putting our customers and financial advisers first by providing unique and innovative solutions and cover.

Key Purpose
The focus of the role will be to assist with claims reserving, experience monitoring as well as various regulatory capital submissions and ad-hoc investigations and projects. The role involves exposure to a wide range of areas such as underwriting, claims, legal, finance and wider operations.

Areas of responsibility may include but not limited to

Data analysis and investigations

Monitoring monthly experience (e.g. claims, lapses, premiums) to understand trends

Assistance with regulatory submissions on solvency and capital
Process and modelling improvements
Report writing
Internal presentations to Actuarial team members

Education

Bachelor’s degree in actuarial science
Good progress with actuarial exams

Experience

No previous internship and or graduate programme in any industry or government institution
No work experience (Essential)

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DATA ARCHITECT
Business Unit: Discovery Health
Function: Business Intelligence

Why you should work at Discovery.
Discovery is a high-performance organisation that prides itself in attracting the finest talent, we challenge ourselves to find solutions that make a difference in the world. Our environment is always buzzing with energetic, smart, and motivated people who have a bias for action and truly believe in the core purpose and values of Discovery.

What is the role?
In the Discovery Health Data Science unit, our core purpose is “creating intelligence for a healthier tomorrow” by leveraging Discovery’s vast data to drive valuable insights to improve both clinical and operational environments. Key to our purpose is obtaining and structuring quality data, leveraging cutting edge analytical innovations and delivering actionable insights in a sustainable and meaningful way. We leverage an integrated, collaborative, and multidisciplinary approach to ensure our objectives and goals are met.
The role entails architecting the data platform layer, data cleansing layer, reporting and analytical layers. Work closely with Data Scientists to understand model features and link back to transactional environment to understand data quality, data relationships and data availability. Document and define frameworks with the Data Engineer to build the data platform. Together these teams will enable data driven actionable insights. The role may include international exposure with Discovery partnerships.

What you will do
The successful applicant will be working within a highly specialized and growing team to enable delivery of data and advanced analytics system capability.

Responsibilities will include:

Provide Data Architecture (DA) support for the Data Engineering team.
Expert documentation of DA for new data sources, metadata, and productionized information flow
Work closely with Data Engineer to facilitate Data Governance including access and security control.
Work closely with the Data Engineers and Data Scientists to facilitate automated Data Quality checks and model drifts.
Build, design, and constant revision of the Model Execution Framework
Define DA for the Data Science teams and participate in review and walk-through sessions for model fit and model productionisation.
Assist with the definition of custom meta data models for ELT/ETL
Direct data automation capabilities with the Data Engineer and Data Scientist
Profile new data sources in a variety of formats including JSON, XML, etc.
Define data quality rules with Data Scientists to clean data.
Define data mapping and transformation rules between source and data warehouse and data lake.

What skills you will need
Technical skills core:

Documentation using Confluence/Wiki
Solution design and system analysis
Data profiling
Strong communicator verbally and in writing
Expert database knowledge in SQL
Modern data warehouse design skills
Exceptional data modelling skills i.e., physical, dimensional, and relational 3N forms, using Ralph Kimball methodology.
Experience working on large and complex datasets.
DevOps/DataOps and CI/CD experience

Behavioural skills:

Strong leader
A passion for data
A passion for documentation of solutions
Highly analytical and critical thinker
Self-starter
Willingness to learn and grow exponentially.
A restless curiosity in learning new technology
Ability to work cohesively in a team environment and balance multiple priorities.
A team player who can work alone when required and without supervision.
High level of attention to detail, resilience, enthusiasm, energy, and drive
Positive, can-do attitude
Ethical and able to maintain confidentiality and manage boundaries.
Aligned to Discovery values and core purpose.

Professional Qualifications & Experience

Degree/Diploma in Engineering or Software Engineering with solid experience in data architecture
Other qualifications will also be considered if accompanied by the relevant experience.

5 to 15 years of experience is preferred.

EMPLOYMENT EQUITY

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

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CONTACT CENTRE CONSULTANT
Business Unit: Discovery Health
Function: Call Center / Contact Center

About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

Key Purpose
To deliver world class service to all Discovery Health Members, Providers, Employer groups, and Brokers by supporting and fully resolving their queries through various channels, primarily over the telephone.

Key outputs
The successful applicant will be responsible for but not limited to the following job functions:

Servicing all key stakeholders telephonically and via other servicing channels as required until the query has been resolved
Servicing our members in a customer centric way to ensure that we live by our service principles
Keeping up to date with product changes to ensure that all key stakeholders are accurately serviced
Continuously staying abreast of all digital servicing tools within the business and ensuring that the functionality is fully understood
Achieving and exceeding key performance metrics relating to service delivery

Competencies and Skills

Behavioural Competencies

Delivering results and meeting customer expectations
Presenting and communicating information
Writing and reporting
Analysing
Deciding and initiating action
Working with people
Achieving personal work goals and setbacks
Following instructions and procedures

Skills

Excellent verbal and written communication skills;
Excellent administration skills;
MS Office and PC literate
Time Management

Personal Attribute and Skills:

Customer Centric
Empathetic

Education and Experience
Education:

Matric with Mathematics or Accounting
Having a achieved a minimum of 50% in English in Matric

Basic MS Office Skills

Experience

At least 12 months working experience in a customer services environment

Advantageous

The Business Writing Skill

EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

APPLY NOW

DATA SCIENTIST
Business Unit: Discovery Health
Function: Data Analysis

About Discovery
Discovery’s core purpose is to enhance and protect people’s lives. It does this through breakthrough product designs that harness incentives to encourage people to make healthier lifestyle choices. Healthy behaviour leads to lower claims, higher margins, and lower lapses. These savings are shared with our clients which in turn leads to a healthier society, improved productivity, and a reduced healthcare burden. One of Discovery’s core assets is its large and diverse data, covering health, wellness, driving, investments, and life insurance. This forms the basis for our shared value model, along with innovation, risk management and operational efficiency improvements. Discovery’s energetic and motivated analytical teams make this happen.

About the Data Science Lab
The Group Data Science Lab applies predictive analytics, machine learning, big data, and operations research skills to run and to support key projects for the Discovery Group and for the individual Discovery business units, including the health, life, and short-term insurance businesses. We work across operational, clinical, wellness, financial, customer service, sales, and behavioural science areas. We use and create state-of-the-art tools and work with terabytes of structured and unstructured data within a big data environment.

About the Position
We have a vacancy for a data scientist to work on cutting-edge Natural Language Processing (NLP) and Large Language Model (LLM) projects. The team has been researching, using, training, and engineering systems which leverage NLP and LLMs for years, and we are looking for team members to help expand and accelerate this research and development.

Responsibilities include:

Working with huge quantities of unstructured text data from a variety of sources.
Being responsible for and owning, along with the rest of the team, the delivery of projects from inception through to business adoption, including:
Completing reviews of relevant academic literature and industry releases.
Prototyping code for data science and ML systems, particularly those using NLP and LLMs.
Running scientific experiments to evaluate different models and system components within prototypes during development.
Working with data engineers and systems architects to deploy solutions should the experiments prove successful.
Working with data engineers and systems architects to monitor deployments and maintain models and systems.
Presenting analyses and project updates to both technical and business audiences.
Keeping an open mind and looking for new opportunities for the use of existing datasets and tools, as well as new ones, for novel business applications.
Supporting existing deployments of NLP models, including sentiment and topic models.
Constantly reviewing academic literature and industry releases to ensure that our research and systems remain state-of-the-art.

Personal Attributes

A creative and eager attitude to unearthing valuable insights and generating value for Discovery clients.
Enthusiasm for building solutions and analyses scientifically and robustly.
Ability to balance multiple priorities and step back to see how your work fits into the wider business context.
Aligned to Discovery values and core purpose.

Technical Skills

Required
- SQL and working with databases.
- Python for data science and machine learning.
- Ability to formulate a clear problem statement, develop a plan for tackling it, and clearly communicate findings verbally, visually, and in writing.
Advantageous
- Version control (Git).
- Experience with R.
- Experience with using and/or developing NLP packages and models.
- Experience with TensorFlow and/or PyTorch.
- Experience with using and/or training LLMs.
- Experience with Spark and/or Dask.

Education and Experience

Honors or Master’s degree in Computer Science, Mathematics, Statistics, Data Science, Actuarial Science, Statistics, Operations Research, Industrial engineering, Applied Mathematics, or similar quantitative field. A PhD degree would be advantageous. Other qualifications will also be considered if accompanied by relevant experience.
We will consider candidates at all levels of experience.

EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

APPLY NOW

JUNIOR DATA SCIENTIST
Business Unit: Discovery Health
Function: Data Sciences

About Discovery
Discovery’s core purpose is to enhance and protect people’s lives. It does this through breakthrough product designs that harness incentives to encourage people to make healthier lifestyle choices. Healthy behaviour leads to lower claims, higher margins, and lower lapses. These savings are shared with our clients which in turn leads to a healthier society, improved productivity, and a reduced healthcare burden. One of Discovery’s core assets is its large and diverse data, covering health, wellness, driving, investments, and life insurance. This forms the basis for our shared value model, along with innovation, risk management and operational efficiency improvements. Discovery’s energetic and motivated analytical teams make this happen.

About the Data Science Lab
The Group Data Science Lab applies predictive analytics, machine learning, big data, and operations research skills to run and to support key projects for the Discovery Group and for the individual Discovery business units, including the health, life, and short-term insurance businesses. We work across operational, clinical, wellness, financial, customer service, sales, and behavioural science areas. We use and create state-of-the-art tools and work with terabytes of structured and unstructured data within a big data environment.

About the Position
We have a vacancy for a data scientist to work on cutting-edge Natural Language Processing (NLP) and Large Language Model (LLM) projects. The team has been researching, using, training, and engineering systems which leverage NLP and LLMs for years, and we are looking for team members to help expand and accelerate this research and development.

Responsibilities include

Working with huge quantities of unstructured text data from a variety of sources.
Completing reviews of relevant academic literature and industry releases
Working with seniors in the team to own the delivery of projects from inception through to deployment and business adoption.
Prototyping code for data science and ML systems, particularly those using NLP and LLMs, in line with architecture designed with senior data scientists and data engineers.
Evaluating prototypes, models, and deployments robustly to ensure scientific rigour and business value.
Presenting analyses and project updates to both technical and business audiences.
Keeping an open mind and looking for new opportunities for the use of existing datasets and tools, as well as new ones, for novel business applications

Personal Attributes

A creative and eager attitude to learning, unearthing valuable insights, and generating value for Discovery clients.
Enthusiasm for building systems which solve real problems through data and technology.
Ability to balance multiple priorities and step back to see how your work fits into the wider business context.
Aligned to Discovery values and core purpose.

Technical Skills

SQL and working with databases.
Python for data science and machine learning.
Ability to formulate a clear problem statement, develop a plan for tackling it, and clearly communicate findings verbally, visually, and in writing.
Advantageous
- Version control (Git).
- Experience with R.
- Experience with using and/or developing NLP packages and models.
- Experience with TensorFlow and/or PyTorch.
- Experience with using and/or training LLMs.
- Experience with Spark and/or Dask.

Education and Experience

Honours or Master’s degree in Computer Science, Mathematics, Statistics, Data Science, Actuarial Science, Statistics, Operations Research, Industrial engineering, Applied Mathematics, or similar quantitative field. A PhD degree would be advantageous. Other qualifications will also be considered if accompanied by relevant experience.
We will consider candidates at all levels of experience.

EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

APPLY NOW

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