DIRECTIONS TO APPLICANTS
 
CLOSING DATE : 22 JUNE 2018 
 
APPLICATIONS : Applications must be sent in time to the correct address as indicated at the bottom of each advert, to reach the address on or before the closing date. Applications sent to a wrong address and/or received after the closing date or those that do not comply with the requirements, will not be taken into consideration. 
 
NOTE : Applications must be submitted on the Application for Employment Form (Z.83), obtainable from any Public Service department or at www.gov.za and must be accompanied by a comprehensive CV, including the details of at least two contactable referees (should be people who recently worked with the applicant) and certified copies of qualifications and identity document. It is the responsibility of applicants in possession of foreign qualifications to submit evaluated results by the South African Qualifications Authority. Where a valid driver’s license is a requirement, applicants must attach a certified copy of such license. If no contact is made within three months of the closing date, please accept that the application was unsuccessful. Successful candidates will be required to enter into a performance agreement and will be subjected to security clearance procedures. Successful candidates may be required to undergo competency test assessments. All shortlisted candidates for SMS posts will be subjected to a technical exercise that intends to test relevant technical elements of the job, the logistics of which will be communicated by the Department. Following the interview and technical exercise, the selection panel will recommend candidates to attend a generic managerial competency assessment (in compliance with the DPSA Directive on the implementation of competency based assessments). The competency assessment will be testing generic managerial competencies using the mandated DPSA SMS competency assessment tools. 
 
NOTE : Candidates who meet the requirements and reside within close proximity of the office where the post is based, will receive preference. 
Candidates who possess a tertiary qualification, as well as those who promote representivity (especially People with Disability), are encouraged to apply. 
 

 
 
LOCAL OFFICE MANAGER, (3 POSITIONS) 
SALARY LEVEL : A basic salary of R417 552 to R491 847 per annum (Level 10). In addition, a range of competitive benefits are offered. 
CENTRE :Free State: Medium Office: Sasolburg (1 Post) 
REF NO : HRMC 36/18/1a 
CENTRE :Gauteng: Medium Office: Bronkhorstspruit (1 Post) 
REF NO : HRMC 36/18/1b 
CENTRE :Gauteng: Medium Office: Mabopane (1 Post) 
REF NO : HRMC 36/18/1c 
 
REQUIREMENTS : • A relevant tertiary qualification at NQF level 6 as recognised by SAQA plus 2-3 years’ experience in a Customer Service management environment of which 2 years must be at a supervisory level and/or a Grade 12 qualification as recognised by SAQA plus five years’ experience in a Customer Service management environment with 2 years supervisory experience • Post graduate qualification will be an added advantage • Knowledge of workflow planning and capacity planning • Knowledge of Civic Services Regulations, the Immigration Act and Refugee Act will be an added advantage • Knowledge and understanding of the Public Service prescripts and the South African Constitution • Experience in resource management as well as understanding of Human Resources legislations and prescripts • Knowledge of the Occupational Health and Safety Act • Experience in Financial Management as well as understanding of the Public Finance Management Act (PFMA) and Treasury Regulations • Computer literacy with working knowledge of Ms Word, Ms Excel and Ms PowerPoint • A valid driver’s licence • Willingness to work extended hours (including weekends, holidays and shifts) are required. 
 
DUTIES :The successful candidate will be responsible for, amongst others, the following specific tasks: 
• Manage and oversee the provision of DHA products and services to members of the public • Manage effective operations within a Medium Office • Develop and maintain an operational plan complemented by action plans for service delivery in the Office • Provide inputs and advice on policy development and ensure the effective implementation thereof • Revisit, review and streamline all processes to ensure accuracy and efficiency in providing Civic and Immigration services • Develop, interpret and manage statistical information on service standards, throughout times, bottlenecks, volumes and error rates • Ensure the effective and uniform implementation of Standard Operating Procedures • Inform the Regional Manager about work progress, problems and corrective measures applied • Ensure sound financial and revenue management within the Office in line with the PFMA and Treasury Regulations • Provide inputs into the IS infrastructure planning and management and ensure effective implementation • Ensure effective risk and compliance management by physically inspecting and conducting office based auditing of procedures and controls • Establish and manage relationships with all relevant stakeholders to support service delivery in the office • Attend to and ensure resolution of enquiries and/or complaints. 
 
ENQUIRIES : Free State: Mr C Mgwadleka, Tel No: (051) 410 3927 
Gauteng: Ms M Kau, Tel No: (011) 242 9000 
 
APPLICATIONS : Quoting the relevant reference number, direct your comprehensive CV, certified copies of qualifications, ID and drivers’ license where applicable, together with a completed Z83 application form, which can be downloaded from our website, by the closing date to the relevant address of the Department of Home Affairs Office, where the post is located, as follows: 
 
Free State Province: 
Postal Address: P O Box 12262 Brandhof, 9324 
Physical address: 40 Victoria Road, Willows Bloemfontein, 9301 
 
Gauteng Province: 
Postal Address: Private Bag X108, Braamfontein, 2017 
Physical Address: 3rd Floor, Mineralia Building, Cnr De Beer and De Korte Street, Braamfontein, 2017