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DEPARTMENT OF HOME AFFAIRS
 
The National Development Plan (NDP) 2030 is a compass pointing South Africa in a new direction where poverty is eliminated and inequality is reduced by 2030. This desired destination can be reached by enhancing the capacity of the State, and the Department of Home Affairs is committed to delivering on this goal. 
 
Enquiries: Ms F Kwape Tel No: 012 406 4258 
 
HUMAN RESOURCE MANAGEMENT CIRCULAR MINUTE NO 48 OF 2020 
 
VACANCIES IN THE DEPARTMENT 
 
The Department of Home Affairs is an equal opportunity and affirmative action employer. It is our intention to promote representivity (race, gender, disability) through the filling of positions. 
 
We are looking for committed, passionate and talented individuals to form part of a new leadership team, equipped with the right skills to deliver a modern world-class service. If you committed on delivering on the National Development Plan’s (NDP’s) priorities, ascribe the Department’s shared value set, have what it takes to serve the needs of South Africa’s citizens, residents and visitors - and your credentials meet the requirements of any of the following positions - kindly respond before the closing date. 
 
 
DIRECTIONS TO APPLICANTS 
 
CLOSING DATE : 13 November 2020 
 
APPLICATIONS : Applications must be - 
 sent to the correct address specified at the bottom of each position, on or before the closing date; 
 submitted on the Application for Employment Form (Z.83), obtainable at www.gov.za;
 accompanied by a comprehensive CV, citing the start and end date (dd/mm/yr) of each employment period to be considered, including the details of at least two contactable employment references (as recent as possible); 
 accompanied by a copy of the Applicant’s IDvalid driver’s license where applicable and relevant educational qualifications. Applicants who possess (a) foreign qualification(s), must also submit the evaluated results of such qualifications, as received from the South African Qualifications Authority (SAQA); and 
 

SELECTION
 Shortlisted Candidates for posts on Salary Level 9 and above will be subjected to technical test(s) (which test Candidates’ demonstrated professional and technical competency against the job requirements and duties). 
 All Candidates on Salary Level 11 and above will furthermore undergo a competency assessment, (which tests the Candidates’ demonstrated proficiency in the professional dimensions attached to the level of the post). 
 For lower level posts, preference may be given to locally based candidates on grounds of affordability. 
 Employment suitability checks (credit, criminal, citizenship, employment references and qualification verifications) 
 All Candidates applying for SMS posts (Salary Level 13 and above), will be required to complete the online “Pre-entry Certificate to Senior Management Services” course. The course is available at the National School of Government (NSG), under the name “Certificate for entry into the SMS”. Full details can be obtained via the following link: http://www.thensg.gov.za/training-course/sms-pre-entry-programme/.
 
Candidates wishing to be considered for appointment, are encouraged to enrol for this course immediately. 


 
 
ASSISTANT DIRECTOR: ADMINISTRATIVE SUPPORT, REF NO: HRMC 48/20/01 
SALARY LEVEL : A basic salary of R376 596 to R443 601 per annum (Level 9). In addition, a range of competitive benefits are offered. 
CENTRE : Head Office, Pretoria, New Cooperation Building, Branch: Civic Services, Chief Directorate: Back Office Status Services. 
 
REQUIREMENTS : • A 3 year tertiary qualification in Public Administration or Social Sciences or an NQF level 6 as recognized by SAQA • 2-3 years’ experience in office administration • Knowledge of Public Service Regulatory Framework • Knowledge of Office support and administration • Knowledge of the Departmental legislation and prescripts • Knowledge of the Public Service Regulatory Framework • Knowledge of the Public Finance Management Act (PFMA) and Treasury Regulations • Operational capability and leadership • Decision making and presentation skills • People management and empowerment • Program and project management • Financial management • Knowledge and change management • Strong understanding of accounting standards and principles for tracing and modeling software expenditures • Ability to grasp modern technology quickly • Strong asset management background, including tool sets • A valid drivers’ license, willingness to travel extensively and working extended hours is essential. 
 
DUTIES : The successful candidate will be responsible for, amongst others, the following specific tasks: • Manage effective operations within the Unit • Control the administration of office maintenance, financial, human resources, and procurement matters in the Unit • Control the flow of correspondence and monitor target dates and turnaround times • Compile financial and administration reports and documents • Ensure compilation of budget and cash flow projections • Provide guidance and advice on various administrative matters • Manage the flow of information and documents in the office • Evaluate financial documents for completeness, format and linguistic correctness • Management of communication system e.g. (documentation flow , system development, follow up system and target dates) • Convene and attend meetings and act as secretary during meetings as required • Liaise and interact with various departmental Business Units regarding enquiries, queries and any information requested from the Unit • Implement quality assurance strategies and actions and make recommendations to management • Ensure effective service delivery to internal stakeholders and monitor the Service Level Agreements and Key Performance Indicators • Implementation of policy, procedures, directives and regulations • Ensure Medium Term Expenditure Framework processes are adhered to in the Office • Facilitate the reviewed policies and code of practice for the Directorate • Implement governance processes, framework and procedures of the reviewed policies • Ensure compliance with all audit requirements, quality and risk management frameworks, standards and procedures • Monitor quality, risk, standards and practices against prescribed frameworks • Ensure compliance with all audit requirements within the Unit • Interpret and implement all organizational circulars, policy and other communications that impact on the operation of the Unit • Take on precautions measures to prevent unauthorized wasteful and fruitless expenditure • Ensure efficient and effective application and utilization of resources • Ensure compliance to all relevant regulatory, internal and external compliance requirements • Report on all risk and financial indicators including e.g. financial losses, overpayment, etc. according to required format • Interpret and implement all organizational circulars, policy and other communications that impact on the operation of the division • Monitor leaves and other Human Resources administration requirements for the division. 
 
ENQUIRIES : Mr N N Ramashia, Tel No: (012) 402 2169 
 
 
 
 
 
SENIOR ORGANISATIONAL DEVELOPMENT PRACTITIONER, REF NO: HRMC 48/20/02 (This is a re-advertisement, candidates who previously applied are encouraged to re-apply). 
SALARY LEVEL : A basic salary of R316 791 to R373 167 per annum (Level 8). In addition, a range of competitive benefits are offered 
CENTRE : Head Office, Pretoria, Branch: Human Resource Management and Development, Sub-directorate: Organisational Design. 
 
REQUIREMENTS : • A 3 year tertiary qualification in Management Services/ Production Management /Operations Management or related qualification in Organisational Development environment at NQF level 6 as recognized by SAQA • 1 year’ experience in Organisational Development/ Design environment • Basic understanding of ORG PLUS 7 Programme • Basic understanding of EQUATE / Evaluate operation • In depth knowledge and understanding of organizational development and design • Understanding of Public Service Regulations 2016 and Guidelines, Circulars and Directives relevant to Organisational Development • Knowledge of the Public Service Regulatory Framework • Knowledge of administrative management processes and procedures • Computer literacy (Visio, MS Excel, MS Power Point, MS Word) • Self-motivated and ability to function independently and work to predetermined deadlines • Strong analytical, investigation and report writing skills • Research methodology and analysis skills • Presentation and communication skills • Ability to work in a team • Client and Stakeholder relations • A valid drivers’ license, willingness to travel extensively and working extended hours is essential. 
 
DUTIES : The successful candidate will be responsible for, amongst others, the following specific tasks: • Coordinate job evaluation and review of organizational structures • Ensure effective and efficient conducting of organisational structures • Develop maintain organisational structures in line with the strategic objectives of the department • Develop job profiles and job description in line with the departmental structure • Analyse and grade jobs according to Job Evaluation system • Coordinate job evaluation exercises develop job description and profiles • Design and maintain job evaluation database • Provide advice on job evaluation policy and procedures • Review, develop and maintain the functional, organisational structure and post establishment • Review and develop form design • Conduct investigations with regard to the creation and abolition of posts • Compile reports for recommendations to the Delegated Authority for approval • Co-ordinate work flow investigations • Conduct work-study investigations and business process management for Business Units • Ensure that work-study investigations are conducted as per business requirements • Ensure effective conducting of work improvement investigations and research on the design and review of organisational structures • Conduct feasibility study on office ergonomics • Identify and develop business process maps and standard operating procedures • Determine, design, improve and re- engineer proper business process through the utilisation of various techniques • Facilitate, develop and implement the maps and standard operating procedures • Co-ordinate work flow investigations • Ensure good governance and compliance within the Unit • Ensure compliance with relevant guidelines, regulations, policies and directives • Participate in relevant forums as and when required • Create and build partnerships with various internal and external stakeholders • Participate in the development of policy for the Unit • Implement a quality control, norms and standards framework for human resource stakeholder interaction and service delivery • Interpret and implement all organisational circulars, policy and other communications that impact on the operation of the Business Unit • Administer physical resources • Provide inputs in the development of operational plan, business requirements and targets • Identify and agree on training and development needs • Administer individual assets accordance with PFMA and Supply Chain Management Framework. 
 
ENQUIRIES : Ms D Matlou, Tel No: (012) 406 4101 
 
 
 
 
SENIOR ADMINISTRATIVE OFFICER, REF NO: HRMC 48/20/03 
SALARY LEVEL : A basic salary of R316 791 to R373 167 per annum (Level 8). In addition, a range of competitive benefits are offered 
CENTRE : Head Office, Pretoria, New Cooperation Building, Branch: Civic Services, Directorate: Marriages. 
 
REQUIREMENTS : • A 3 year tertiary qualification in Public Administration at NQF level 6 as recognized by SAQA • 1-2 years’ experience in identification environment • Basic application of Identification Act 1997 • Application of procedural manuals • Completed training on fingerprint identification and classification presented by the Department will be required • Course in the classification and identification of fingerprints would be an advantage • Basic knowledge of departmental legislations and prescripts • Basic knowledge of the South African Constitution • Basic understanding of departmental legislation and Human Resources legislation and prescripts • Basic knowledge of the Public Service Regulations Act • Proven customer focus • Time management • Honesty and integrity • Computer literacy • Analytical and administration skills • Operation of machinery • Numeracy, statistical and analytical skills. A valid drivers’ license, willingness to travel extensively and working extended hours is essential. 
 
 
DUTIES : The successful candidate will be responsible for, amongst others, the following specific tasks: • Oversee and monitor the daily operations in the Unit • Ensure the effective administration of matters relating to births and deaths • Oversee the administration of document management processes and systems • Ensure that delivery of service to internal service level standards and targets • Identify challenges in operation (capacity, training, bottlenecks) and make suggestions to Superiors • Oversee delivery and assist staff where service levels are not being met • Ensure processes are executed according to Standard Operating Procedures • Produce quality reports regarding turnaround times, documents processed and error rates • Implement quality assurance measures to ensure quality of service delivery • Manage records/documentation according to Departmental requirements • Deal with non-standard requests and issues from staff in the execution of their duties. 
 
ENQUIRIES : Mr A Ramsunder, Tel No: (012) 402 2304 
 
 
 
 
 
ADJUDICATOR, REF NO: 48/20/04 
SALARY LEVEL : A basic salary of R316 791 to R373 167 per annum (Level 8). In addition, a range of competitive benefits are offered. 
CENTRE : Head Office, Pretoria, Branch: Immigration Services, Sub-Directorate: Adjudication. 
 
REQUIREMENTS : • A 3 year tertiary qualification in Public Management and Administration or Operations Management or related qualification at NQF level 6 as recognized by SAQA • 2 - 3 years’ experience in Immigration Services environment • Knowledge of the Constitution of South African • Knowledge of the Public Service Act and its Regulations • Knowledge of the Immigration Act, Refugees Act and Public Finance Management Act • Understanding of Departmental Legislation and Prescripts • Knowledge of Human Resources Legislation and Prescripts • Computer literacy • Service delivery innovation, client orientation and customer focus • People management and empowerment • Financial management, honesty and integrity • Good communication skill, attention to details • Interpersonal skills, problem solving, report writing, Influencing and networking • Planning and organizing, strong analytical skill • Conflict management and negotiation skills • A driver’s license and willingness to travel. 
 
DUTIES : The successful candidate will be responsible for, amongst others, the following specific tasks: • Consider, approve or reject temporary residence applications in terms of the Immigration Act • Assess, approve or reject temporary residence applications • Conduct research to identify and suggest amendments to legislation as and when required in order to make improvements to the permanent residence adjudication process • Impose individual terms and conditions on approved temporary residence applications as per the prescribed legislation • Ensure that follow-ups are conducted with permanent and temporary residence permit holders to ensure that the individual terms and conditions are being complied with • Make recommendations for withdrawal where there is a violation of the terms and conditions as stipulated • Manage records/documentation according to Department’s requirements • Adjudicate cases in accordance with policy guidelines and legislation • Compile and send refusal letters to applicants informing them of the decision and the reasons for the decision. 
 
ENQUIRIES : Ms N Vilakazi, Tel No: (012) 406 4957 / 7068 
 
 
 
 
 
 
CONTROL IMMIGRATION OFFICER: PORT CONTROL, REF NO : HRMC 48/20/05 
SALARY LEVEL : A basic salary of R316 791 to R373 167 per annum (Level 8). In addition, a range of competitive benefits are offered 
CENTRE : Northern Cape: Border Post: McCarthy’s Rust. 
 
REQUIREMENTS : • A 3 year tertiary qualification in Public Management and Administration /Operations Management or a related qualification at NQF level 6 as recognised by SAQA • 1-2 years’ experience in Immigration Services environment • Computer literate • Knowledge of the South African Constitution, Public Service Act, Public Service Regulations and Public Finance Management Act • Knowledge of Immigration Act and the Refugees Act • Understanding of departmental legislation as well as Human Resources legislation and prescripts • Report writing • Service delivery innovation, client orientation and customer focus • People Management and empowerment • Financial management • Honesty and integrity • Conflict management and negotiation skills • Pay attention to details • Interpersonal and communication skills • Problem solving, influencing and networking • Planning and organizing • Strong analytical skills. 
 
DUTIES : The successful candidate will be responsible for, amongst others, the following specific tasks: • Supervise the admission/departure to/from the Republic and ensure compliance with Immigration Act on entry and departure • Ensure that all travellers who contravened the validity of their permits are issued with prescribed administrative fines • Ensure the effective determination of guarantees and deposits • Ensure effective processing of inadmissible or undesirable persons on arrival who are refused to enter the country • Ensure effective processing of prohibited persons on departure who are refused to leave the country • Ensure effective processing of castaways, stowaways and deserters • Issue penalties to airline that contravene the Immigration Act • Facilitate the prosecution of persons travelling with falsified South African documents • Report to Head Office on the training requirements for Immigration Officers, trends and statistics on the detention and deportation of illegal foreigners and prohibited persons • Liaise with stakeholders at various levels to ensure proper service delivery • Oversee maintenance of records and cases thereof • Ensure efficient and effective utilisation of resources and effectively supervise the work daily tasks • Coach the team (including new staff) to ensure the effective processing/administering of all functions • Encourage and recognise customer focus, counter corruption and service delivery • Act as a role model for all new processes, systems or practices and assist staff with technology and equipment • Ensure that all team members have the tools, templates and relevant equipment to deliver on service requirements • Direct staff, coordinate and administer staff leave, performance agreements, recruitment and distribution of pay slips • Monitor team’s performance and take corrective action where required or escalate in accordance with DHA guidelines • Produce monthly reports and statistics regarding the volume of documents processed • Manage records/documentation according to DHA policies and requirements • Monitor quality and accuracy of output delivery by checking samples of outputs • Provide advice and assistance to staff members in the execution of their daily tasks • Allocate daily work to staff members and monitor their progress against daily targets or goals • Identify challenges and make suggestions to superiors regarding solutions. 
 
ENQUIRIES : Ms J Kabini, Tel No: (012) 406 4923 
 
 
 
 
 
ADMINISTRATION CLERK, (3 POSITIONS), REF NO: HRMC 48/20/06 
SALARY LEVEL : A basic salary of R208 584 to R245 694 per annum (Level 6). In addition, a range of competitive benefits are offered. 
CENTRE : Head Office, Pretoria, New Cooperation Building, Branch: Civic Services, Sub-Directorate: Amendments and Rectification. 
 
REQUIREMENTS : • A Grade 12 Certificate at NQF level 4 as recognized by SAQA • Basic knowledge of the South African Constitution • Basic knowledge of the Public Service Regulations Act • Basic knowledge of Application of Identification Act 1997 • Completion of a CADET or Internship Programme will be an added advantage • Basic knowledge of Birth and Death Registration Act 51 of 1992 as amended • Basic knowledge of alteration of Sex Description and Sex Status Act 43 of 2003 • Application of procedural manuals • Course in the classification and identification of fingerprints would be an advantage • Basic knowledge of the Departmental prescripts • Basic understanding of Departmental legislation and Human Resources legislation and prescripts • Proven customer focus • Time management, honesty and integrity • Basic computer literacy • Administration skills • Operation of machinery. 
 
DUTIES : The successful candidate will be responsible for, amongst others, the following specific tasks: • Execute back-office process steps for amendments and rectification of applications • Request records from various sections • Separate the ID numbers from new requests to various sections (Minor and Major applications) • Verification of particulars • Posting thereof Re-registration of surname, date of birth, surname, change for minor and major applications, Register false applications, Trace and Register adoptions • Rectify surnames • Draft confirmation letters • Handle telephone enquiries and faxes • Implement relevant controls to ensure accuracy and compliance on the rectifications and amendments • Adhere to the disciplinary code, code of conduct, regulations and all operational manuals provided by the Department • Strive to meet daily targets provided by management • Updated systems (NPR) with amended details • Amend the gender, date of birth, forename, surname, place of birth and false registration • Finalise applications for amendments as recommended by SOP’s • Submit requested records • Perform end of day duties to ensure effective capturing of performance statistics where required by management. 
 
ENQUIRIES : Ms M Ngwepe, Tel No: (012) 406 4384 
 
 
 
 
ADMINISTRATION CLERK, REF NO: HRMC 48/20/07 
SALARY LEVEL : A basic salary of R208 584 to R245 694 per annum (Level 6). In addition, a range of competitive benefits are offered. 
CENTRE : Head Office, Pretoria, New Cooperation Building, Branch: Civic Services, Division: Duplicates. 
 
REQUIREMENTS : • A Grade 12 Certificate at NQF level 4 as recognized by SAQA • 1 - 2 years’ experience in an administrative/ line function position will be an advantage • Completion of a CADET or Internship Programme will be an added advantage • Basic knowledge of the South African Constitution • Basic Application of Identification Act 1997 • Application of procedural manuals • Course in the classification and identification of fingerprints would be an advantage • Basic knowledge of Departmental prescripts • Basic understanding of departmental legislation and Human Resources legislation and prescripts • Basic knowledge of the Public Service Regulations Act Proven Customer Focus • Time management, commitment to meeting deadlines • Honesty and integrity • Basic computer literacy • Administration and analytical skills • Operation of machinery • Numeracy. 
 
DUTIES : The successful candidate will be responsible for, amongst others, the following specific tasks: • Provide the effective daily operation of the Duplicate in the Unit • Search and check for application on track and trace for investigation of possible duplicate case by following information on NPR on various functions • Create files of new identified duplicate cases and request all relevant documents relates to the case from various Sections e.g Birth, Fingerprint, marriage records • Scan application on track and trace for the deletion of on ID number and issue the ID • Sort received documents according to the relevant ID number • Put message on NPR to indicate that the case is under attention • Verify the allocation of new ID number in case of two or more people sharing the same ID number sure that the fingerprints as well as the photograph on the application form differ from the fingerprints/ photograph captured on HANIS and or paper fingerprint records • Sort and arrange the relevant document accordingly (Multiple ID numbers, two or more people sharing the same ID number) • Make photocopies of approved report / confirmation letter / application form and all relevant supporting documents • Compile report to delete one or more ID numbers • Update the NPR message for the track of the case and make print out of the duplicate case • Scan back to data for the issuing of the identity document • Ensure that renouncement letter signed by the applicant is filed for the record purpose • Submit typed letter to supervisor to verify correctness and for signature • Make photocopy of signed confirmation letter and attach to application with printout of newly allocated id number. 
 
ENQUIRIES : Ms RM Makokga, Tel No: (012) 402 2231 
 
 
 
 
 
IMMIGRATION OFFICER: PORT CONTROL, (2 POSITIONS) 
SALARY LEVEL : A basic salary of R208 584 to R245 694 per annum (Level 6). In addition, a range of competitive benefits are offered. 
CENTRE : Mpumalanga: Border Post: Lebombo (1 Post) 
REF NO : HRMC 48/20/8a 
CENTRE : North West: Border Post: Derdepoort (1 Post) 
REF NO : HRMC 48/20/8b (This is a re-advertisement, candidates who previously applied are encouraged to re-apply). 
 
REQUIREMENTS : • A Grade 12 Certificate at NQF level 4 or a 3 year tertiary qualification at NQF level 6 as recognised by SAQA • 1 years’ experience • A relevant qualification at NQF level 6 will be an added advantage • Completion of a CADET or Internship Programme within the Department of Home Affairs will be an added advantage • Knowledge of the South African Constitution • Knowledge of the Public Service Regulatory Framework • Knowledge of the and Immigration Act, Refugees Act and Criminal Prosecution Act • Knowledge of International treaties • Knowledge and understanding of all Acts Administered by the Department • Liaison and interpersonal skills • Customer orientation • Written and verbal communication • Honesty and Integrity. 
 
DUTIES : The successful candidate will be responsible for, amongst others, the following specific tasks: • Conduct clearance of travellers on arrival and departure • Conduct clearance and signing of crewmembers in conveyance arrival and departure • Determine guarantees and deposits • Deal with asylum seekers in terms of Refugees Act • • Clear out conveyance after arrival and before departure • Issue penalties to airlines that contravene the Immigration Act • Ensure the refusal of entry or the departure of all undesirable/ prohibited persons or criminals into or out of the country • Ensure effective processing of inadmissible or undesirable persons on arrival who are refused to enter the country • Ensure effective processing of prohibited persons on departure who are refused to leave the country • Ensure effective processing of castaways, stowaways and deserters • Facilitate the prosecution of persons travelling with falsified South African documents. 
 
ENQUIRIES : Ms J Kabini, Tel No: (012) 406 4923 
 
 
 
 
FINGERPRINT OFFICER, REF NO: HRMC 48/20/09 
SALARY LEVEL : A basic salary of R208 584 to R245 694 per annum (Level 6). In addition, a range of competitive benefits are offered. 
CENTRE : Head Office, Pretoria, New Cooperation Building, Branch: Civic Services, Division: Post & Pre-Processing. 
 
REQUIREMENTS : • A Grade 12 Certificate at NQF level 4 as recognised by SAQA • Certificate linked with the line functions • Completion of a CADET or Internship Programme will be an added advantage • Course in the classification and identification of fingerprints will be an added advantage • Good eyesight • Basic Application of Identification Act 1997 • Application of procedural manuals • Basic knowledge of Departmental Legislations and Prescripts • Basic computer literacy and numeracy • Proven customer focus, time management, honesty and integrity • A valid driver’s license will be an added advantage • Administration skills and operation of machinery • Good communication skills • Problem solving and investigation skills • Service delivery and attention to details • Overtime may be required occasionally. 
 
DUTIES : The successful candidate will be responsible for, amongst others, the following specific tasks:  • Process fingerprint applications of all Departmental Customers in the Back Office • Receive, sort, scan, reject and distribute incoming applications accordingly • Compare, verify, analyse and search sets of fingerprints • Use relevant prescribed methods and systems (ZIMOXS, IMO, and ATRUW system) to classify and file fingerprints • Filing according to ATR system • Allocate fingerprint classification according to the classification sequence system • Indicate if registered fingerprint sequence is correct • Determine whether fingerprint sets correspond by identifying fingerprints positively according to legislative fingerprint classification requirements and Departmental policy requirements • Check applications to ensure completeness and accurate information, namely fingerprints and photographs in accordance with Departmental requirements, standards and guidelines • Capture all relevant information accurately onto HANIS, Track and Trace, NPR and other databases as per management requirements • Handle records and documentation relating to applications and general office administration in accordance with Departmental requirements • Identify and capture errors for rectification • Rectify captured errors • Strive to meet targets provided by management • Capturing of applications for approvals of Passports / ETC, TIC and Embassies • Deal with telephone enquiries • Investigation of problem cases • Asset Management and quality control. 
 
ENQUIRIES : Ms T Tlhako, Tel No: (012) 402 2181 
 
 
 
 
 
CASE RESOLUTION CLERK: CONTACT CENTRE (CONTACT CENTRE CONSULTANT), REF NO: HRMC 48/20/10 
SALARY LEVEL : A basic salary of R208 584 to R245 694 per annum (Level 6). In addition, a range of competitive benefits are offered. 
CENTRE : Head Office, Pretoria, Branch: Institutional Planning and Support, Directorate: Home Affairs Contact Centre. 
 
REQUIREMENTS : • A Grade 12/ Senior Certificate at NQF level 4 as recognised by SAQA • A post Matric qualification will be an added advantage (Call Centre/Customer Service Sector) • Minimum of 1 year’ experience is required • Completion of a CADET or Internship Programme will be an added advantage • Proven Computer literacy • Understanding of Public Service Regulations • Knowledge of Civic Services and/or Immigration Services policy and procedures • Understanding of Departmental legislation and prescripts • Knowledge and understanding of Acts administered by the Department • Excellent verbal and written communication skills • Proactive and solution orientated with approach to problem resolution • Manage pressure in peak periods • Time management and commitment to meeting deadlines • Ability to manage client’s expectations • Customer focused, ability to excel in the provision of service • Total commitment to customer satisfaction • Operation of machinery. 
 
DUTIES : The successful candidate will be responsible for, amongst others, the following specific tasks: • Render effective daily Customer Services operations • Investigate cases escalated electronically from the 1st line call centre that require detailed investigation • Interact with various components during the process of resolving different categories of cases • Input the investigated information regarding the resolved cases into the case management system • Comply with timeframes agreed upon • Gather information in order to deal effectively with cases • Frequently liaise with the 1st line on progress of solutions • Update the pended cases • Trace all long outstanding application (bottlenecks) and provide solutions. 
 
ENQUIRIES : Ms S Mashile, Tel No: (012) 300 8602 
 
 
 
 
 
 
DATA TYPIST, REF NO: HRMC 48/20/11 
SALARY LEVEL : A basic salary of R208 584 to R245 694 per annum (Level 6). In addition, a range of competitive benefits are offered. 
CENTRE : Head Office, Pretoria, New Cooperation Building, Branch: Civic Services, Division: Authentication. 
 
REQUIREMENTS : • A Grade 12 Certificate at NQF level 4 as recognized by SAQA • Completion of a CADET or Internship Programme will be an added advantage • Basic knowledge of the South African Constitution • Basic knowledge of the Public Service Regulations Act • Basic Application of Identification Act 1997 • Application of procedural manuals • Basic knowledge of Departmental prescripts • Basic understanding of departmental legislation and Human Resources legislation and prescripts • Basic knowledge of the Public Service Regulations Act • Proven customer focus • Time Management • Honesty and integrity • Computer literacy • Administration skills • Operation of Machinery • Numeracy and analytical skills. 
 
DUTIES : The successful candidate will be responsible for, amongst others, the following specific tasks: • To capture applications received regarding identity documents on the National Population Register for the Department to achieve its strategic objectives • Receive standardized letters and search for applicable format on system • Capture information regarding applicant in provided spaces • Ensure that the information is correct • Print document • Keep stats of captured documents/ letters. 
 
ENQUIRIES : Ms M Makokga, Tel No: (012) 402 2231




APPLICATION INSTRUCTIONS.
Quoting the relevant reference number, direct your comprehensive CV, citing the start and end date (dd/mm/yr) of each employment period to be considered, copies of qualifications, ID and drivers’ license where applicable, together with an Application for Employment Form (Z.83), obtainable from any Public Service department or at www.gov.za, by the closing date to:- 
Head Office: 
Postal Address: Private Bag X114, Pretoria0001 
Physical Address: 230 Johannes Ramokhoase (Proes) street, Cnr Thabo Sehume  (Andries) street, Pretoria, 0001