DEPARTMENT OF HOME AFFAIRS - HRMC 43 of 2020

 
SELECTION: 
 Shortlisted Candidates for posts on Salary Level 9 and above will be subjected to technical test(s) (which test Candidates’ demonstrated professional and technical competency against the job requirements and duties). 
 All Candidates on Salary Level 11 and above will furthermore undergo a competency assessment, (which tests the Candidates’ demonstrated proficiency in the professional dimensions attached to the level of the post). 
 Employment suitability checks (credit, criminal, citizenship, employment references and qualification verifications) 
 All Candidates applying for SMS posts (Salary Level 13 and above), will be required to complete the online “Pre-entry Certificate to Senior Management Services” course. The course is available at the National School of Government (NSG), under the name “Certificate for entry into the SMS”. Full details can be obtained via the following link: http://www.thensg.gov.za/training-course/sms-pre-entry-programme/. Candidates wishing to be considered for appointment, are encouraged to enrol for this course immediately. 
 

 
 
CIVIC SERVICES SUPERVISOR, (3 POSITIONS) 
SALARY LEVEL : A basic salary of R316 791 to R373 167 per annum (Level 8). In addition, a range of competitive benefits are offered. 
CENTRE : Eastern Cape: Large Office: King William’s Town (1 Post) 
REF NO : HRMC 43/20/1a 
CENTRE : Mpumalanga: Large Office: Nelspruit (1 Post) 
REF NO : HRMC 43/20/1b 
CENTRE : North West: Medium Office: Potchefstroom (1 Post) 
REF NO : HRMC 43/20/1c 
 
REQUIREMENTS : • A 3 year tertiary qualification in Public Administration at NQF level 6 or a related qualification at NQF level 6 as recognised by SAQA • 1 – 2 years’ experience in a Client Service position • Knowledge of the South African Constitution • Knowledge of the Public Service Act and its Regulations • Understanding of Human Resources legislations and prescripts as well as departmental legislations • Computer literacy • Analytic thinking, planning and organizing • Problem solving, interpersonal skills and financial administration • Good verbal and written communication skills • Pays attention to details • Clerical and administration, multi task and teamwork • Record and time management • A valid drivers’ license and willingness to travel. 
 
DUTIES : The successful candidate will be responsible for, amongst others, the following specific tasks: • Supervise the effective daily operation of the front office • Monitor delivery of service to internal service level standards and targets and client demands • Monitor service bottlenecks, trends and errors and take corrective action • Monitor delivery and assist staff where service levels are not being met • Ensure processes are executed according to Standard Operating Procedures • Produce quality reports regarding turnaround times, documents processed and error rates • Implement quality assurance measures to ensure quality of service delivery • Manage records/documentation according to DHA requirements • Deal with non-standard requests and issues from staff in the execution of their duties • Allocate work to staff members and monitor their progress against daily targets or goals • Perform end of day duties to ensure effective reporting, identification of issues and capturing of performance statistics • Identify challenges in operation (capacity, training, bottlenecks) and make suggestions to Superiors. Render services in mobile units where required • Oversee the performance of the staff members and identify and address minor performance problems (escalate major performance, incapacity or misconduct matters to management) • Facilitate and direct staff in dealing with leave and other Human Resources administration requirements within the Unit • Build and coach an effective team to ensure the processing/administering of all functions • Encourage Client focus, counter corruption and service delivery • Promote Batho Pele principles in order to improve service delivery within the office • Assist staff in the effective utilisation of technology and technology infrastructure within the front office • Provide on the job training and mentoring to all staff relating to the effective operation of their daily functions (Including new staff) • Act as change agent for all new processes, systems or practices • Ensure that all team members have the tools, templates and relevant equipment to deliver on service requirements • Ensure effective risk and compliance management • Coach and guide staff on compliance to all relevant regulatory, internal and external compliance requirements • Report all risks according to required format to the Superior • Keep up to date with new policy requirements, regulatory requirements and circulars and liaise with team and management to ensure awareness, understanding and accurate implementation • Review the working environment and report all Occupational Health and Safety issues to management. 
 
ENQUIRIES : Eastern Cape: Ms HK Nomvete, Tel No: (043) 604 6416 
Mpumalanga: Ms NA Phiri, Tel No: (013) 7533131 
North West: Ms MY Seleke, Tel No: (018) 397 9904/7/8/22 
 
 
 
 
 
CONTROL IMMIGRATION OFFICER: INSPECTORATE, (2 POSITIONS) 
SALARY LEVEL : A basic salary of R316 791 to R373 167 per annum (Level 8). In addition, a range of competitive benefits are offered. 
CENTRE : KwaZulu-Natal: Medium Office: (Pongola) Ngotshane (1 Post) 
REF NO : HRMC 43/20/2a 
CENTRE : Mpumalanga: Large Office: Nelspruit (1 Post) 
REF NO : HRMC 43/20/2b 
 
REQUIREMENTS : • A 3 year tertiary qualification in Public Management and Administration /Operations Management at NQF level 6 as recognised by SAQA • 2 - 3 years’ experience in immigration services environment Knowledge of the South African Constitution • Knowledge of the Public Service Regulations Act, Immigration Act, Refugees Act and Public Finance Management Act • Understanding of departmental legislation as well as Human Resources legislation and prescripts • Service delivery innovation, client orientation and customer focus • Honesty and integrity • Communication skill • Attention to details • Problem solving and interpersonal skills • Report writing • Planning and organizing • A valid drivers’ license and willingness to travel. 
 
DUTIES : The successful candidate will be responsible for, amongst others, the following specific tasks: • Supervise the arrest and detention of illegal foreigners and ensure compliance with Departmental Acts • Oversee the tracing, arrest and detention of illegal foreigners within the Republic • Monitor the process of the deportation of illegal foreigners out of the country • Provide guidance and support to Immigration Officers on Immigration matters • Enable prosecution of transgressors of the legislation • Ensure adherence to and effective implementation of policy and legislation regarding Immigration matters • Report to Head Office on the training requirements for immigration officers, trends and statistics on the detention and deportation of illegal foreigners and prohibited persons • Liaise with stakeholders at various levels to ensure proper service delivery • Oversee maintenance of records and cases thereof • Ensure efficient and effective utilization of resources and effectively supervise the work daily tasks • Coach the team (including new staff) to ensure the effective processing/administering of all functions • Encourage and recognize customer focus, counter corruption and service delivery • Act as a role model for all new processes, systems or practices and assist staff with technology and equipment • Ensure that all team members have the tools, templates and relevant equipment to deliver on service requirements • Direct staff, coordinate and administer staff leave, performance agreements, recruitment and distribution of pay slips • Monitor team’s performance and take corrective action where required or escalate in accordance with DHA guidelines • Ensure that monthly reports are processed and submitted timeously • Manage records/documentation according to DHA policies and requirements • Monitor quality and accuracy of output delivery by checking samples of outputs • Provide advice and assistance to staff members in the execution of their daily tasks • Allocate daily work to staff members and monitor their progress against daily targets or goals • Identify challenges and make suggestions to superiors regarding solutions. 
 
ENQUIRIES : KwaZulu-Natal: Ms N. Shezi, Tel No: (033) 845 5003/ 033 845 5004 
Mpumalanga: Ms NA Phiri, Tel No: (013) 753 3131 
 
 

 
DUTIES : The successful candidate will be responsible for, amongst others, the following specific tasks: • Supervise the effective daily operations of Civic Services of front offices • Monitor delivery of service to internal service level standards, targets and client demands • Monitor service bottlenecks, trends and errors and take corrective action • Monitor delivery and assist staff where service levels are not being met • Ensure processes are executed according to Standard Operating Procedures • Produce quality reports regarding turnaround times, documents processed and error rates • Implement quality assurance measures to ensure quality of service delivery • Manage records/documentation according to Departmental requirements • Deal with non-standard requests and issues from staff in the execution of their duties • Allocate work to staff members and monitor their progress against daily targets or goals • Perform end of day duties to ensure effective reporting, identification of issues and capturing of performance statistics • Identify challenges in operation (capacity, training, bottlenecks) and make suggestions to Superiors • Render services in mobile units where required • Liaise with various stakeholders (communities, community leaders) and ensure effective stakeholder management • Ensure that budget spending is maximized in line with strategic objective • Monitor and report on the utilization of equipment • Ensure that the preparation of the budget is in line with strategic plan and department objectives • Ensure proper implementation of the budget by monitoring, projecting on expenditure • Coordinate memorandum of understanding, service level agreement and expenditure review. 
 
ENQUIRIES : Eastern Cape: Ms HK Nomvete, Tel No: (043) 604 6416 
North West: Ms MY Seleke, Tel No: (018) 397 9904/7/8/22 
 
 
 
 
 
ADMINISTRATION CLERK (5 POSITONS) 
SALARY LEVEL : A basic salary of R208 584 to R245 694 per annum (Level 6). In addition, a range of competitive benefits are offered. 
CENTRE : Eastern Cape: Medium Office: Butterworth (1 Post) 
REF NO : HRMC 43/20/4a 
CENTRE : KwaZulu-Natal: Medium Office: Scottburgh (1Post) 
REF NO : HRMC 43/20/4b 
CENTRE : Western Cape: Large Office: Cape Town (1 Post) 
REF NO : HRMC 43/20/4c 
CENTRE : Western Cape: Medium Office: Khayelitsha (1 Post) 
REF NO : HRMC 43/20/4d 
 
REQUIREMENTS : • A Grade 12 Certificate at NQF level 4 as recognised by SAQA • A higher Certificate in Public Management or Business Administration • Knowledge of finger print verification • Completion of the CADET or Internship Programme within the Department of Home Affairs will be an added advantage • Basic understanding of fingerprint taking • Computer literacy • Knowledge of Civic Services Regulatory Framework • Knowledge of the Departmental Regulations and Prescripts • Interpersonal skills • Client orientation and customer focus • Verbal and written communication skills • Telephone etiquette • A valid drivers’ license and willingness to travel. 
 
DUTIES : The successful candidate will be responsible for, amongst others, the following specific tasks:  • Greet and walk in customers, and ensure that they receive a professional, warm and friendly welcome • Provide customers with orientation and information on the services required • Check status of applicant (Fingerprints register on HANIS and marital status), and conduct online verification and issue a ticket • Provide advice and direction to relevant departments and ensure the highest customer service standards • Operate in front and behind the pay barrier and be the first point of contact for customers • Direct customers to relevant service departments in a timely manner and with the highest customer service standards • Ensure that the customer waiting areas are maintained in the highest standards as per the appearance, accessibility and demarcation • Ensure that the customer receives the highest service standards in accordance with the departmental values and vision statements • Monitor the live capture photo booth in the department • Capture digital photograph of the applicant • Capture digital signature of the applicant with the prescribed equipment • Search for an applicant using the information from BQMS • Add comment on the information received from the BQMS • Request over–ride exceptions on biometrics • Clear the search criteria in the search screen after use • Verify and validate client information on system, fingerprint, scan client supporting document on line • Examine processed finger prints and evaluate their validity for entry into the automated fingerprint identification system • Prepare prints through photographic enlargements, photographic reduction and computer scanning for digital computer entry • Improve the quality and integrity of digitized computer images through enhancement or the deletion of fingerprint details prior to the initiation of computer searches for verification • Perform online verification of fingerprints with lists of customer prints received from the system or with fingerprints taken on site by an official to attempt a positive identification • Authenticate Application • Verify applicant • Completing the application form and attach supporting documents • Capture signature and close ticket. Receive and monitor the delivery of smart cards • Records and check quantity and quality of goods received • Inspect, accept, or reject inbound smart cards • Communicate with Supplier for product returns/repair • Accurately inputs received material into computer system and forwards accurate documentation to accounts payable • Monitor the collections of applications from clients • Capture sealed identity numbers of applicant into the system • Change applicant status on system • Accept and scan all documents from applicants • Verify applications to detect damaged or missing documents • Insert smart card in card stand to retrieve card data and match fingerprint • Ensure that the client sign on the mouse pad • Issue Smart ID card to client • Support the implementation of security control processes and policies • Scan or capture reference/identity number • Print/issue service ticket and re-activate abandoned ticket • Select service request and add new workstations to counters • Allocate the counters to the different queues • Provide names for queues and allocate various queues to groups • Monitor the time of ticket abandonment, suspension and waiting time for agents summoning the tickets • Allocate timeslots and number of people for each priority queue • Combine Region, Sub-region and address for a new Branch • Application of Identity Document, Registration of Birth, Marriages and Deaths, Late Registration, Rectification and Amendment of particulars and issuing of Travel and Citizenship documents • Receive the relevant application forms with supporting documents • Verify function 192 to determine whether not already registered • Register the application on the relevant register book • Issue receipt and send to fingerprint • Record on track and trace and open file • Present to panel for interview • Screen committee conducting interview • Send fingerprints to Head Office and await results • Receive results of fingerprint verification and submit application and file to Head Office • Upon approval, print and hand over certificate to client. 
 
ENQUIRIES : Eastern Cape: Ms HK Nomvete, Tel No: (043) 604 6416 
KwaZulu-Natal: Ms N. Shezi, Tel No: (033) 845 5003/ 033 845 5004 
Western Cape: Mr M Pienaar, Tel No: (021) 488 1409/18 
 
 
 
 
 
IMMIGRATION OFFICER: INSPECTORATE, (5 POSITIONS) 
SALARY LEVEL : A basic salary of R208 584 to R245 694 per annum (Level 6). In addition, a range of competitive benefits are offered. 
CENTRE : Eastern Cape: Medium Office: Graaff-Reinet (1Post) 
REF NO : HRMC 43/20/5a 
CENTRE : Eastern Cape: Large Office: Queenstown (2 Posts) 
REF NO : HRMC 43/20/5b 
CENTRE : Western Cape: Large Office: Cape Town (2 Posts) 
REF NO : HRMC 43/20/5c 
 
REQUIREMENTS : • A Grade 12 Certificate at NQF level 4 as recognised by SAQA • 1 years’ experience • A relevant qualification at NQF level 6 will be an added advantage • Completion of the CADET or Internship Programme within the Department of Home Affairs will be an added advantage • Knowledge of the South African Constitution • Knowledge of the Public Service Regulatory Framework • Knowledge of the Immigration Act, Refugees Act and Criminal Prosecution Act • Knowledge of International treaties • Knowledge and understanding of all Acts Administered by the Department • Liaison and interpersonal skills • Customer orientation • Written and verbal communication • Honesty and Integrity • A valid drivers’ license and willingness to travel. 
 
DUTIES : The successful candidate will be responsible for, amongst others, the following specific tasks: • Implement the arrest and detention of illegal foreigners and ensure compliance with Immigration Act • Oversee the tracing, arrest and detention of illegal foreigners within the Republic • Monitor the process of the deportation of illegal foreigners out of the country • Provide guidance and support to Immigration Officers on Immigration matters • Enable prosecution of transgressors of the legislation • Ensure adherence to and effective implementation of policy and legislation regarding Immigration matters • Report to Head Office on the training requirements for immigration officers, trends and statistics on the detention and deportation of illegal foreigners and prohibited persons • Liaise with stakeholders at various levels to ensure proper service delivery • Ensure efficient and effective compliance with the relevant regulatory framework • Encourage and recognise customer focus, counter corruption and service delivery • Act as a role model for all new processes, systems or practices and assist staff with technology and equipment • Monitor team’s performance and take corrective action where required or escalate in accordance with DHA guidelines • Produce monthly reports and statistics regarding the volume of documents processed • Manage records/documentation according to DHA policies and requirements • Monitor quality and accuracy of output delivery by checking samples of outputs • Provide advice and assistance to staff members in the execution of their daily tasks • Allocate daily work to staff members and monitor their progress against daily targets or goals • Identify challenges and make suggestions to superiors regarding solutions. 
 
ENQUIRIES : Eastern Cape: Ms HK Nomvete, Tel No: (043) 604 6416 
Western Cape: Mr M Pienaar, Tel No: (021) 488 1409/18

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APPLICATION INSTRUCTIONS.
Quoting the relevant reference number, direct your comprehensive CV, citing the start and end date (dd/mm/yr) of each employment period to be considered, copies of qualification together with an Application for Employment Form (Z.83), obtainable from any Public Service department or at www.gov.za, by the closing date to:- 
 
Direct applications to the relevant Department of Home Affairs Office as follows 
Eastern Cape Province:
Postal Address: Private Bag 7413, King Williams Town, 5600 
Physical address: 11 Hargreaves Avenue, King William’s Town, 5600 
 
KwaZulu-Natal Province: 
Postal Address: PO BOX 09, Scottsville 3209 
Physical address: 181 Church Street, Pietermaritzburg 3200 
 
Mpumalanga Province: 
Postal Address: Private Bag X11264, Nelspruit, 1200, 
Physical Address: 29 Bester Street, Nelspruit, 1200 
 
North West Province: 
Postal Address: Private Bag X 119, Mmabatho, 2735, 
Physical Address: Cnr Sheppard and Carrington Street, Mafikeng, 2745 
 
Western Cape Province: 
Postal Address: Private Bag X 9103, Cape Town, 8000 
Physical Address: 4th Floor, Faircape Building, 56 Barrack Street,  Cape Town, 8001

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