DEPARTMENT OF HOME AFFAIRS – HRMC 21

 
APPLICATIONS:
Applications must be - 
 sent to the correct address specified at the bottom of the Circular, on or before the closing date; 
 submitted on the new Application for Employment Form (Z.83), obtainable at www.gov.za; 
 accompanied by a comprehensive CV, citing the start and end date (dd/mm/yr) of each employment period to be considered, including the details of at least two contactable employment references (as recent as possible); 
 shortlisted candidates will be required to submit a copy of their ID document, a valid driver’s license (if specified as a job requirement), as well as the relevant highest educational qualifications, on or before the day of the interview. Applicants who possess (a) foreign qualification(s), must also submit the evaluated results of such qualifications, as received from the South African Qualifications Authority (SAQA); and 
 
SELECTION: 
 In the filling of entry level positions, preference may be given to unemployed youth / graduates, and / or who have successfully completed their respective skills development programmes, who satisfy the inherent requirements of the post and reside within close proximity to the office where the post is based. 
 Shortlisted Candidates will be subjected to an interview; 
 Candidates potentially considered suitable after the interview, will be subjected to employment suitability checks (credit, criminal, citizenship, employment references and qualification verifications). 
 
 APPOINTMENT: 
Appointed persons will be required to - 
 serve a prescribed probation period; and 
 obtain security clearance appropriate to the post and within the prescribed time frame. 
 
 

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ASSISTANT DIRECTOR: APPEALS, REF NO: HRMC 21/23/1 
SALARY LEVEL : A basic salary of R491 to R403 per annum (Level 10). In addition, a range of competitive benefits are offered. 
CENTRE : Head Office, Pretoria, Branch: Immigration Service, Sub-Directorate: Appeals. 
 
REQUIREMENTS : • An undergraduate qualification in Law at NQF level 6 as recognized by SAQA • 3 years’ experience in Law, analysis and interpretation of information • Knowledge of the South African Constitution • Knowledge of the Public Service Regulatory Framework • Sound knowledge of the Immigration Act, the Refugees Act as well as its Regulations • Knowledge and understanding of legislation and prescripts administered by the Department • Competencies and skills required: Leadership skills • Attention to detail • Strong analytical and report writing skills • Honesty and integrity • Policy interpretation and implementation • Computer literacy, problem solving and diplomacy • Proven verbal and written communication skills • Ability to produce high quality work under pressure • A valid driver’s license and willingness to travel. 
 
DUTIES : The successful candidate will be responsible for, amongst others, the following specific tasks: • To assess an recommend upholding or dismissing visa and permanent residence appeal applications • Receive and assess applications in line with legislation and verify applicant’s status on other departmental risk engines and systems • Scrutinise supporting documents and request the issuing authorities for verification • Make recommendations on appeal applications to the Director-General and Minister, to either uphold or dismiss an appeal application in line with the Immigration Act, Regulations and Delegations • Impose individual terms and conditions on upheld or dismissed applications • Quality check the decision of the adjudicated applications in line with the Standard Operating Procedures • Provide statistical information on work in progress and finalized outcomes • Provide statistical reports on applications assigned and still pending within the VAS inbox • Implement effective risk and compliance in line with the relevant legislative prescripts • Ensure compliance to regulation and policy guidelines in the Department • Build and maintain relationships with internal and external stakeholders • Ensure business transformation and partnership with various stakeholders • Manage human and physical resources within the Unit. 
 
ENQUIRIES : Mr G Masanabo, Tel No: (012) 406 4074 
 
 
 
 
 
 
SERVICE SUPPORT OFFICER: IT DESKTOP SUPPORT, REF NO: HRMC 21/23/2 
SALARY : A basic salary of R393 714 to R463 764 per annum (Level 9). In addition, a range of benefits are offered. 
CENTRE : Head Office, Pretoria, Branch: Information Services, Directorate: IT Service Support Management. 
 
REQUIREMENTS : • An undergraduate qualification in Information Technology at NQF level 6 as recognized by SAQA • Minimum of 3 years’ experience in Help Desk and/or Desktop support, including working in ICT Service Support Environment • Microsoft Certified Desktop Support Technician Certificate • Valid ITIL Foundation Certificate • Knowledge of windows operating system • Knowledge of hardware and software system • Sound knowledge and application of the GITO Guidelines and prescripts • Knowledge of the Public Service Regulatory Framework • Knowledge of the Departmental Legislations and prescripts • Knowledge of Windows XP and 7 • Knowledge of Microsoft Active Directory / Novell e- Directory • Competencies and skills required: Service delivery innovation • Excellent Client and Customer focus • People management and empowerment • Program and project administration • Administration of hardware and software • Communication skills • Decision making • Service support skills • Conflict Management • Problem solving analysis • Business report writing • Influencing and networking • Planning and Organising • A valid driver’s license, willingness to travel, On call and extended working hours. 
 
DUTIES : The successful candidate will be responsible for, amongst others, the following specific tasks: • Facilitate the implementation of Desktop support services • Ensure that calls logged by customers are resolved timeously and effectively • Attend to all escalated incidents and follow up on the progress • Provide support in asset management including project roll out • Perform basic diagnostic routines • Maintain relationship with relevant stakeholders • Build sound and sustainable relationships with clients • Establish and maintain good relations within internal and external stakeholders • Ensure the implementation of effective risk and compliance practices • Coach and guide staff on compliance to all relevant regulations, internal and external compliance requirements • Manage compliance in relation to Departmental IT policies, procedures and regulations • Report on all risk and financial indicators including e.g. assets, financial losses, overpayments • Manage human and physical resource within the unit • Implement the work plan for the unit and ensure effective prioritization and resource planning • Administer the implementation of compliant performance management system. 
 
ENQUIRIES : Ms N Mampa, Tel No: (012) 406 2592 
 
 
 
 
 
 
SERVICE DESK AGENT (IT EXECUTIVE DESKTOP TECHNICIAN), (2 POSITIONS), REF NO: HRMC 21/23/3 
SALARY LEVEL : A basic salary of R331 188 to R390 129 per annum (Level 8). In addition, a range of benefits are offered. 
CENTRE : Head Office, Pretoria, Branch: Information Services, Directorate: Service Support Management. 
 
REQUIREMENTS : • An undergraduate qualification in Information Technology / Computer Science at NQF level 6 as recognised by SAQA • Minimum of 2 years’ experience in Information Technology environment • Basic knowledge of windows operating system • Knowledge of hardware and software systems • Sound knowledge and application of the GITO guidelines and prescripts • Knowledge of the State Information technology Agency Act • Knowledge of the Departmental legislation and prescripts • Knowledge of Public Service Regulatory Framework • Competencies and skills required: Customer focus, analytical skills and problem solving • Planning and Organising • Good telephone etiquette • Trouble shooting skills • Good interpersonal and communication skills • A valid driver’s license, willingness to travel, On call and extended working hours may be required. 
 
DUTIES : The successful candidate will be responsible for, amongst others, the following specific tasks: • Provide front line support to users in the Department (IT Service Desk) • Answer IT Service Desk incoming telephone calls, and managing incidents on call logging systems as per team OLA (Operational Level Agreement) • Troubleshoot computer desktops, laptops and printers to provide desktop support • Assign logged incidents on the 2nd line support teams • Logging incidents causing disruptions • Ensure incidents logged correctly with all the necessary fields such as location, contact details, and other fields • Incident Identification, logging and categorization • Logging change and release incidents for Project Team • Provide error controls and record error solutions on call logging system • Audit compliance and Quality Assurance • Resolve issues accurately for end-users of various forms of technology • IT Service Desk Audit Document Compliance and ensure proper record keeping • Log calls with comprehensive description and correct product and operational categorization • Service Level Management • SLA response to incidents with accurate OLA Call logging system configurations • Liaise and support external contractors and suppliers when required • Escalate calls before SLA breached, ensure proper resolution communication and feedback. 
 
ENQUIRIES : Ms N Mampa, Tel No: (012) 406 2592 
 
 
 
 
 
 
SERVICE DESK AGENT, REF NO: HRMC 21/23/4 
SALARY LEVEL : A basic salary of R331 188 to R390 129 per annum (Level 8). In addition, a range of benefits are offered. 
CENTRE : Head Office, Pretoria, Branch: Information Services, Directorate: Service Support Management.
 
REQUIREMENTS : • An undergraduate qualification in Information Technology / Computer Science at NQF level 6 as recognised by SAQA • Minimum of 2 years’ experience in Information Technology environment • Basic knowledge of windows operating system • Knowledge of hardware and software systems • Sound knowledge and application of the GITO guidelines and prescripts • Knowledge of the State Information technology Agency Act • Knowledge of the Departmental legislation and prescripts • Knowledge of Public Service Regulatory Framework • Competencies and skills required: Customer focus, analytical skills and problem solving • Planning and Organising • Good telephone etiquette • Trouble shooting skills • Good interpersonal and communication skills • A valid driver’s license, willingness to travel, On call and extended working hours may be required. 
 
DUTIES : The successful candidate will be responsible for, amongst others, the following specific tasks: • Provide front line support to users in the Department (IT Service Desk) • Answer IT Service Desk incoming telephone calls, and managing incidents on call logging systems as per team OLA (Operational Level Agreement) • Troubleshoot computer desktops, laptops and printers to provide desktop support • Assign logged incidents on the 2nd line support teams • Logging incidents causing disruptions • Ensure incidents logged correctly with all the necessary fields such as location, contact details, and other fields • Incident Identification, logging and categorization • Logging change and release incidents for Project Team • Provide error controls and record error solutions on call logging system • Audit compliance and Quality Assurance • Resolve issues accurately for end-users of various forms of technology • IT Service Desk Audit Document Compliance and ensure proper record keeping • Log calls with comprehensive description and correct product and operational categorization • Service Level Management • SLA response to incidents with accurate OLA Call logging system configurations • Liaise and support external contractors and suppliers when required • Escalate calls before SLA breached, ensure proper resolution communication and feedback. 
 
ENQUIRIES : Mr MM Masekela, Tel No: (012) 406 7101



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SERVICE DESK AGENT (SERVICE SUPPORT), REF NO: HRMC 21/23/5 
SALARY LEVEL : A basic salary of R331 188 to R390 129 per annum (Level 8). In addition, a range of benefits are offered. 
CENTRE : Head Office, Pretoria, Branch: Information Services, Directorate: Service Support Management. 
 
REQUIREMENTS : • An undergraduate qualification in Information Technology / Computer Science at NQF level 6 as recognised by SAQA • Minimum of 2 years’ experience in Information Technology environment • Basic knowledge of windows operating system • Knowledge of hardware and software systems • Sound knowledge and application of the GITO guidelines and prescripts • Knowledge of the State Information technology Agency Act • Knowledge of the Departmental legislation and prescripts • Knowledge of Public Service Regulatory Framework • knowledge of Microsoft Active Directory / Novell e- Directory • Competencies and skills required: Customer focus, analytical skills and problem solving • Planning and Organising • Good telephone etiquette • Trouble shooting skills • Good interpersonal and communication skills • A valid driver’s license, willingness to travel, On call and extended working hours may be required. 
 
DUTIES : The successful candidate will be responsible for, amongst others, the following specific tasks: • Implement Desktop support services in the Department • Handle all logged calls accurately and timeously in line with the Service Level Agreement • Provide 2nd and 3rd level support for all desktop and applications incidents / problem management • Resolve the root causes of incidents and deploy effective workarounds • Analyse the urgency and resources required to effect temporary / permanent solutions to the problems • Install and configure new devices, repair, and upgrades of software and hardware • Maintain information and security related standards • Maintain a working relationship with internal and external stakeholders • Provide service delivery improvement of related projects and programs • Ensure support to Clients throughout the Department as per the agreed timeframes • Ensure successful implementation and rollout of IT Projects • Implement continuous technical improvement initiatives on project related calls • Provide Early life support after each application release / change • Provide IT regional application support • Movement of IT equipment for testing and deployment / rollout • Configuration o-f new site / offices and mobile units • Provide remote IT support on live capture system in offices in offices, mobile, and Ports of Entry • Deployment and activation of peripherals licenses on live capture machines. 
 
ENQUIRIES : Ms HL Muthaphuli, Tel No: (012) 406 7284 
 
 
 
 
 
 
 
ADMINISTRATIVE OFFICER, REF NO: HRMC 21/23/6 
SALARY : A basic salary of R269 214 to R317 127 per annum (Level 7). In addition, a range of benefits are offered. 
CENTRE : Branch: Immigration Services, Sub-Directorate: Lindela Holding Facility (Krugersdorp) 
 
REQUIREMENTS : • An undergraduate qualification in Office Management and Technology / Business Management / Administration Management at NQF level 6 as recognized by SAQA • Minimum of 1 year experience in administration environment • Knowledge of various filing systems • Knowledge of Office Administration methodologies • Knowledge of Public Service Regulation • Knowledge and understanding of the Departmental Legislation and Prescripts • Knowledge of the Public Finance Management Act as well as National Treasury Regulations • Knowledge of Supply Chain Management processes • Computer literacy (Ms Office, Word, Excel, Power Point) and analytical thinking • Planning and organizing • Problem Solving • Good verbal and written communication skills • Interpersonal • Customer focus • Office Administration, Financial Administration and Time Management • Multi-Tasking • Teamwork • A valid driver’s license, willingness to travel and overtime may be required. 
 
DUTIES : The successful candidate will be responsible for, amongst others, the following specific tasks: • Perform general administrative activities in support of the Unit • Draft submissions, reports, memorandums and minute for the Unit • Keep track of all incoming work and ensure that all deadlines are met • Process forms and documents related to claims, payments, invoices and administrative duties related to supply chain management services • Management of assets and including procurement, registration and disposal • Provide logistical services in the functional unit • Booking and confirming appointments, message taking, photocopying • Arrange and co-ordinate meetings and workshops • Prepare and take minutes for meetings, as required • Management of petty cash and mailing • Ensure innovative and service delivery within the Unit • Coordinate and implement technical expertise within the Unit and keep abreast of technical developments • Provide guidance on the development of practical, responsive solutions related to the office • Ensure the implementation of effective risk and compliance management practices • Report on all risk and financial indicators • Ensure compliance with the Finance, Supply Chain Management and National Treasury Framework. 
 
ENQUIRIES : Ms N Qaba, Tel NO: (012) 406 452 
 
 
 
 
 
 
IMMIGRATION OFFICER: INSPECTORATE, (5 POSITIONS), REF NO: HRMC 21/23/7 
SALARY : A basic salary of R218 064 to R256 860 per annum (Level 6). In addition, a range of benefits are offered. 
CENTRE : Krugersdorp: Lindela Holding Facility 
 
REQUIREMENTS : • An undergraduate qualification in Law / Public Management / Administration at NQF level 6 as recognized by SAQA • Knowledge of the South African Constitution Act 108 of 1996 as amended • Knowledge of the Public Service Regulatory Framework • Knowledge of Refugee Act 130 of 1998 and the Immigration Act 13 of 2002 • Knowledge and understanding of all Acts administered by the Department • Knowledge and understanding of Criminal Procedure Act 51 of 1977 • Competencies and skills required: Liaison and interpersonal skills • Problem solving skills, customer orientation, planning and organizing • Strong analytical skills • Computer literacy • Written and verbal communication skills • Honesty and integrity • A valid driver’s license and willingness to travel. 
 
DUTIES : The successful candidate will be responsible for, amongst others, the following specific tasks: • Trace, arrest and detain illegal foreigners within the Republic of South Africa • Process the deportation of illegal foreigners • Execute inspections in loco without a warrant, if allowed by law • Conduct investigations into the suspected contraventions of the Immigration laws • Enable prosecution of transgressors of the legislation of the department • Issue notice to appear in front of Director-General to foreign nationals • Process and present evidence in court • Issue the admission of guilt fines to transgressors • Conduct interviews and investigation of foreigners who are suspected to be illegal in the country • Process application for the extension of detention warrants • Monitor the records of all cases • Execute operations with internal and external stakeholders • Expected to work irregular hours and under pressure • Must accept to be scheduled after hours stand by duty every week • Whilst on standby, must be readily available times at any hour of the day or night to attend to requests for services on call. 
 
ENQUIRIES : Ms N Qaba, Tel NO: (012) 406 452 
 
 
 
 
 
 
 
PERSONNEL OFFICER, REF NO: HRMC 21/23/8 
SALARY : A basic salary of R218 064 to R256 860 per annum (Level 6). In addition, a range of benefits are offered. 
CENTRE : Head Office, Pretoria, Branch: Human Resources Management and Development, Sub-Directorate: Acquisition Operations. 
 
REQUIREMENTS : • An undergraduate qualification in Human Resources Management / Public Administration / Public Management at NQF Level 6 as recognized by SAQA • Understanding of Human Resource Regulatory Framework • Understanding of competency-based Recruitment and Selection • Understanding of Employment Practices and Contracts • Understanding of Recruitment and Selection practices, processes and procedures • Competencies and skills required: Client orientation and customer focus • Planning and Organising • Influencing and networking • Verbal and written communication skills • Computer Literacy • Problem-solving, ability to meet deadlines and good telephone etiquette • PERSAL administration • Customer focus, honesty and Integrity • High level of reliability • Interviewing and basic report writing skills • Willingness to travel occasionally and work overtime when required. 
 
DUTIES : The successful candidate will be responsible for, amongst others, the following specific tasks: • Participate in the drafting of adverts to recruit suitable candidates • Compile advert in the relevant format • Ensure placement of the advert and forward the copy to all relevant stakeholders • Participate in the shortlisting and interview processes • Support the Chairperson in facilitating shortlisting process • Verify that identified candidates qualify to be shortlisted • Arrange shortlisting and interview meetings for relevant units • Record basic minutes of the shortlisting and interview processes • Render administration support in technical and competency assessment of recommended candidates • Implement personnel suitability checks and on-boarding processes • Quality assure completion of all forms by the candidate and facilitate corrections when required • Draft the recruitment submissions and submit to the Supervisor for Quality Assurance (QA) • Process all invoices that emanate from the recruitment processes • Issue offer letter in verbal and written to successful and notify unsuccessful candidate • Implement Employer and Employee Initiated transfers, Temporary re-assignment of Duties and Acting(s) arrangements requests • Draft Employer and Employee Initiated transfers and Acting Arrangements • Implement and administer recruitment and selection database and records • Implement effective risk and compliance management practices and legislative Framework. 
 
ENQUIRIES : Mr JS Modipa, Tel No: (012) 406 4243

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ADMINISTRATION CLERK, (3 POSITIONS), REF NO: HRMC 21/23/9 
SALARY : A basic salary of R218 064 to R256 860 per annum (Level 6). In addition, a range of benefits are offered. 
CENTRE : Head Office, Pretoria, Branch: Immigration Services, Chief Directorate: Permits. 
 
REQUIREMENTS : • An undergraduate qualification in Law / Public Management / Administration / Social Sciences at NQF level 6 as recognized by SAQA • Knowledge of the South African Constitution • Knowledge of the Immigration Act as well as the Refugees Act • Knowledge of the Citizenship Act, Identification Act, Passport and Travel Documents Act and Marriages Act • Knowledge of the Public Service Act and Regulation • Knowledge of Public Finance Management Act (PFMA) and Treasury Regulations • Competencies and skills required: Service delivery innovation • Client orientation and customer focus • liaison and interpersonal skills • Honesty and integrity • Problem solving, report writing and communication skills • Planning and organising • Strong analytical skills • Computer literacy.
 
DUTIES : The successful candidate will be responsible for, amongst others, the following specific tasks: • Effectively provide administration support services in the processing of all visas and permit applications • Perform administrative work in support of the Unit and operational functions and implementation of all decisions made and reports received • Ensure constant of listing and submission of names of applicants identified for placement on the Visa and Entry stop list with regard to visa conditions, contraventions in terms of prohibition of applicants • Capture outcomes of application on the relevant systems • Maintain records / documentation according to the Departmental requirements • Facilitate effective and efficient processing of applications for rectifications for rectification of errors on visas and permits and transfers of visa on applicant’s passports • Ensure the implementation of effective risk and compliance management practices • Identify and report risks making suggestions to superiors regarding mitigation or resolutions • Comply to regulatory requirements and liaise with all relevant stakeholders within the Unit • Ensure effective management of individual resources. 
 
ENQUIRIES : Mr Muravha, Tel No: (012) 406 2824 
 
 
 
 
 
 
DRIVER / MESSENGER, REF NO: HRMC 21/23/10 
SALARY LEVEL : A basic salary of R151 884 to R178 917 per annum (Level 4). In addition, a range of benefits are offered. 
CENTRE : Head Office, Pretoria, Branch: Finance and Supply Chain Management, Sub-Directorate: Registry Management. 
 
REQUIREMENTS : • An NQF Level 5 qualification as recognised by SAQA, and / or DHA Qualification: Home Affairs Services (NQF level 5) • Basic understanding of all departmental legislation and prescripts • Minimum of 2 years’ experience in a driving / messenger environment • A valid driver’s license (Code B or EB) and PDP is required • Knowledge of relevant legislations • Minimum Information Security Standards (MISS) Act • Competencies and skills required: Proven client focus and orientation • Sound interpersonal skills • Driving skills • Customer focus • Extensive traveling and extended working hours is required • Shift work will be required. 
 
DUTIES : The successful candidate will be responsible for, amongst others, the following specific tasks: • Collect, transport and deliver documents • Drive departmental officials, internal and external clients and official visitors as may be requested • Handle routine and ad-hoc administrative tasks relevant to the execution of the function; i.e. collect office consumables • Render a general support function in the office • Assist the office with logistical arrangements • Assist with document reproduction and facsimile services • Maintain knowledge on the policies and procedures that applies in the work environment. 
 
ENQUIRIES : Ms R Nefale, Tel No: (012) 406 4386 
APPLICATIONS : Quoting the relevant reference number, direct your comprehensive CV, citing the start and end date (dd/mm/yr) of each employment period to be considered, together with an Application for Employment Form (New Z.83), obtainable from any Public Service department or at www.gov.za, by the closing date to: 
Head Office: 
Postal Address: Private Bag X114, Pretoria, 0001 
Physical Address: 230 Johannes Ramokhoase (Proes) street, Cnr Thabo Sehume (Andries) street, Pretoria, 0001