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CONSTRUCTION INDUSTRY DEVELOPMENT BOARD (CIDB)
 
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HR ADMIN OFFICER
Centurion
Job Ref #: HRA06
Industry: Admin/Office Support
Job Type: Permanent
Salary: Market Related
 
Description:
HR Administration: Create and update relevant Human Resources forms and templates · Maintain Human Resources documents and related correspondences · Administer annual salary adjustments and performance bonuses ·Administration of all remuneration matters and communication with payroll · Prepare letters for all related matters ·.Verify all payroll submissions e.g. overtime, subsistence allowances, travel claims etc.
Performance management coordination and administration: Liaise with Programme Assistants to coordinate performance contracting and reviews of all employees and the submission thereof to HR · Maintain performance management records i.e., performance contracts, reviews sheets, POEs and performance scores for reporting purposes.· Assist and guide employees on performance contracting as and when required · Ensure accuracy of PM documents, follow-up on submission to the HR department · Consolidate performance information and report · Contribute to the review performance management policy, process and measures · Coordinate and administer implementation of performance management policies and processes · Administration of all performance management related matters.
Employment Equity coordination and administration: Serve as the secretariat and admin support to the EE Committee and ensure accurate record keeping · Collect employee demographic information annually · Ensure submission to the department of labour within the set timelines · Keep track of engagements and staff movements in accordance with EEA and cidb’s EE plan and strategy for workplace profile statistics purposes · Preparation of EE reports in EEA formats · Tracking employee development for EE purposes and workplace profile statistics · Ensuring reconciliation of data with various systems for accuracy · EE Reporting.
Reporting and General Administration: Provide input into monthly and quarterly reports · Ensure that all HR records and personal files are filed and complete for audit purposes · Load procurement documents on FinOps for the HR department · Maintain employee information on the system and ensure data quality · Provide comprehensive administrative support to the department · Responsible for all administration regarding recognition schemes and other benefits · Handling of HR audit queries · Keep and inventory register of achieved files with contracted external service provider.
 
Requirements:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
EDUCATION and EXPERIENCE
Relevant National Diploma in Human Resources/ Social Sciences NQF Level 6.
 
Closing Date: 14 May 2024.
 
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CALL CENTER AGENT
Centurion
Job Ref #: cidb CCA012
Industry: Admin/Office Support
Job Type: Permanent
Salary: Market Related
 
Description:
Call Centre Coordination: To answer calls within an effective time period.
  • Coordinating the daily running of the call centre.
  • Ensuring that all relevant communications, records and data are updated and recorded.
  • Daily, weekly and monthly targets of calls are met.
Query Handling
  • Refer escalated calls and emails from customers, e.g. queries, incidents, complaints and requests for information from operators, occurrences, safety or security threats to the Call Centre Overseer. ·
  • Provide support in the assurance that all escalated customer queries and complaints are resolved in a timely manner. ·
  • Provide support to Call Centre Overseer with the resolution of errors or discrepancies and complex customer problems. ·
  • Promote goodwill and a positive image of the company.
  • Positive Customer Feedback.
  • Acceptable query resolution targets and turnaround times.
Equipment Maintenance:
  • Exercise due care of call centre equipment.
  • Report damages, loss, and theft of equipment.
 
Requirements:
  • National Diploma or NQF Level 6 equivalent and minimum 2 years in a customer service environment.
  • Knowledge of cidb Act and Regulation as well as experience in the call centre will be an added advantage.
 
Closing Date: 14 May 2024.
 
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LEGAL OFFICER: INVESTIGATIONS
Centurion
Job Ref #: IO 2024
Industry: Legal
Job Type: Permanent
Salary: Market Related
 
Description:
Coordinate Investigations: Receive and process tip-offs · Determine if cidb had jurisdiction over the case · Conduct preliminary investigations · Keep track records with regards to preliminary investigations · Communicate with clients to validate tip-offs and information received · Compile preliminary report and lodge a 293 notice for a formal enquiry · Provide outsourced investigating service provider with the preliminary report · Assist the legal services providers by providing them with the needed documents.
Risk Coordination: Monitors applications, procedures and processes associated with the management of risks by:
  • Providing support, education and training to management/staff to promote understanding of risk management when it comes to contractors and service providers.
  • Assess and analyse potential risk.
  • Liaising with the appointed risk shared service unit, service providers regarding system defaults, problem shooting, improvements, etc.
Report Administration: Compiling/disseminating preliminary reports · Assess and monitor service provider reports to ensure that final investigation reports meet cidb standards · Responding verbally and/or in writing, through the collection of factual information and/or conducting the necessary investigation/ research, to enquiries from the general public, cidb departments, etc. · Compiling and presenting reports (inclusive of Annual Report/ Strategic Plan) to the Enforcement Manager on the operational activities of performance management, complaints and legislative compliance, etc. containing facts, statistics, information and inputs into strategic operational planning, integrated development planning, local economic development, etc.
 
Requirements:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
EDUCATION and/or EXPERIENCE
Honours Degree: LLB; At least two to four years related experience and/or training; or equivalent combination of education and experience (NQF Level 8 equivalent).
 
Closing Date: 14 May 2024
 
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