COMMUNITY SCHEMES OMBUD SERVICE (CSOS) VACANCIES

 
 
TEMP ICT APPLICATION ADMINISTRATOR X1
JOB REF: CSOS/TIA/11/2021
REMUNERATION: R
Closing Date: December 14, 2021
 
JOB DESCRIPTION
The Community Schemes Ombud Service Act (Act 9 of 2011) was promulgated on 11 June 2011 and provides for the establishment of the Community Schemes Ombud Service (“CSOS”) as a public entity. The CSOS has been classified as a Schedule 3A Public Entity in terms of the Public Finance Management Act (Act No.1 of 1999) (PFMA).
Job location: Head Office
 
JOB REQUIREMENTS
Requirements:
• A Diploma in information Communication Technology (NQF 6 of higher) or equivalent.
• Data/analytics certification will be an added advantage.
• A minimum of 2 years working experience working with applications development, data, and analytics.
• In depth knowledge in Microsoft Office 365 Suite.
• Understanding of compliance and governance structures.
• Data management.
• Data extraction.
• Report generation & Visualization (Excel, Power BI).
• Microsoft SQL.
• Knowledge of Office 365 Productivity Tools.
• Working with helpdesks.
• SharePoint Online Experience.
• Understanding of Microsoft PowerBI platform.
• Understanding of SDLC and related processes (Agile).
• Professionalism.
• Honesty and Integrity.
• Excellent Customer Service Skills.
• Analytical.
• Attentive to detail.
• Ability to work well with others.
• Proactive.
 
Key duties attached to post:
• Acquire data from primary or secondary data sources and maintain databases/data systems.
• Collect, organize, analyse, and disseminate information with attention to detail and accuracy.
• investigate data quality, clean, transform, model & summarize data.
• Interpret data, analyse results using statistical techniques and provide ongoing reports.
• Filter and “clean” data, ensuring data integrity across all systems.
• Troubleshoot data issues from the business source systems and provide guidance and/or present solutions to these issues.
• Provide guidance and assistance to end user queries.
• Develop and implement databases, data collection systems, data analytics and other strategies that optimize efficiency and quality.
• Identify, analyse, and interpret trends or patterns in complex data sets.
• Work with Business units to prioritize business and information needs.
• Locate and define new process improvement opportunities.
• Support, maintain all systems.
• Create flows to automate business processes using power automate.
• Support and maintain SharePoint online data management systems.
• Creation of sites and document libraries on SharePoint.
• Access control across all systems & applications.
• Analyse current applications for efficiency.
• Identify problems and recommend changes and upgrades.
• Implementation of new programs.
• Engage in training programs for staff on new systems.
• Monitor systems and troubleshoot when necessary.
• Comply to all policies and procedures in the unit.
• Conduct project administration, recorded keeping, producing project related report.
 
Duration: 12 Months
 
Enquiries: Mr. Minkateko Shipalane and Ms. Selloane Makau, tel. (010) 593-0533.
 
Background checks on the preferred candidates will be conducted prior to an appointment.
 
Applications, including a covering letter and accompanied by a CV and certified copies of qualifications, must be addressed to the Executive Manager: Corporate Affairs, Mr. Lesiba Seshoka and e-mailed to: recruitment5@csos.org.za
 
CLOSING DATE: 14 December 2021
 
Applicants who do not receive any response within 4 weeks of the closing date must regard their applications as unsuccessful.
 
People with disabilities are encouraged to apply.
 
 
 

 
 
 
REVENUE ADMINISTRATOR
JOB REF: CSOS/RA/11/2021
REMUNERATION: R
Closing Date: December 14, 2021
 
JOB DESCRIPTION
The Community Schemes Ombud Service Act (Act 9 of 2011) was promulgated on 11 June 2011 and provides for the establishment of the Community Schemes Ombud Service (“CSOS”) as a public entity. The CSOS has been classified as a Schedule 3A Public Entity in terms of the Public Finance Management Act (Act No.1 of 1999) (PFMA).
Job location: Head Office
 
JOB REQUIREMENTS
Requirements:
• Matric.
• A National Diploma in Financial Administration will be an added advantage.
• At least 2 years working experience in accounting and / or revenue management, financial administrator experience will be an added advantage.
• Strong administration skills with attention to detail.
• Knowledge of bookkeeping.
• Basic understanding of financial processing on an accounting programme.
• Advanced MS Office (Word, Excel and PowerPoint).
• Deadline driven.
• Problem solving.
• Client Liaison.
• Good interpersonal skills.
• Good organizational and planning skills.
• Good verbal and written communication skills.
 
Key duties attached to post:
• Keep up to date with new development and changes within your own area.
• Provide administration of all projects related to functions in the section/unit.
• Engage in problem solving and continuous improvement to maximize the output of the area.
• Adhere to principles of customer care orientated environment in the section.
• Maintain functional customer care support system in the section.
• Recommend strategies and communicate customer needs to the section to ensure understanding of the customers challenges and needs.
• Recording and administer revenue.
• Document management and filling.
• Updating ledger accounts.
• Capturing of receipts on the system.
• Take enquiries from internal and external customers.
• Perform Ad Hoc duties as directed by the Unit Manager Revenue.
• Maintain debt ledger.
• Perform revenue filing.
• Assist in the preparation of the Units’ operational plans.
• Provide input with budget preparation as directed by the Unit Manager Revenue.
• Prepare cashbook reconciliations for all Bank Accounts.
• Assist with the preparation of year end Files as directed by the Revenue Manager.
• Maintain files and computer records.
• Post accounts and reconcile the accounts receivables.
• Produce month end reports.
 
Enquiries: Mr. Minkateko Shipalane and Ms. Selloane Makau, tel. (010) 593-0533.
 
Background checks on the preferred candidates will be conducted prior to an appointment.
Applications, including a covering letter and accompanied by a CV and certified copies of qualifications, must be addressed to the Executive Manager: Corporate Affairs, Mr. Lesiba Seshoka and e-mailed to: recruitment5@csos.org.za
 
CLOSING DATE: 14 December 2021
 
Applicants who do not receive any response within 4 weeks of the closing date must regard their applications as unsuccessful.
 
People with disabilities are encouraged to apply.
 
 
 

 
 
 
TEMP PA: EXECUTIVE CORPORATE AFFAIRS
JOB REF: CSOS/PAECA/11/2021
REMUNERATION: R
Closing Date: December 14, 2021
 
JOB DESCRIPTION
The Community Schemes Ombud Service Act (Act 9 of 2011) was promulgated on 11 June 2011 and provides for the establishment of the Community Schemes Ombud Service (“CSOS”) as a public entity. The CSOS has been classified as a Schedule 3A Public Entity in terms of the Public Finance Management Act (Act No.1 of 1999) (PFMA).
Job location: Head Office
 
JOB REQUIREMENTS
Requirements:
• Matric.
• Secretarial qualification.
• Diploma in Administration (preferred).
• Computer literate.
• Planning and organizing skills.
• Computer skills.
• Professionalism.
• Attention to detail.
• Honesty and Integrity.
• Teamwork.
• Organisational / business awareness.
• Impact and Influence.
 
Key duties attached to post:
• Provide administrative support to the Executive Corporate Affairs / business unit.
• Adherence to organisational policies and procedures.
• Undertake administrative functions for projects, as instructed by the Executive Corporate Affairs.
• Maintain the Corporate Affairs Department’s files and documents.
 
Duration: 6 Months
 
Enquiries: Mr. Minkateko Shipalane and Ms. Selloane Makau, tel. (010) 593-0533.
 
Background checks on the preferred candidates will be conducted prior to an appointment.
 
Applications, including a covering letter and accompanied by a CV and certified copies of qualifications, must be addressed to the Executive Manager: Corporate Affairs, Mr. Lesiba Seshoka and e-mailed to: recruitment5@csos.org.za
 
CLOSING DATE: 14 December 2021
 
Applicants who do not receive any response within 4 weeks of the closing date must regard their applications as unsuccessful.
 
People with disabilities are encouraged to apply.
 
 
 

 
 
 
TEMP LEGAL ADVISOR (LITIGATION) X1
JOB REF: CSOS/TLAL/11/2021
REMUNERATION: R
 
Closing Date: December 14, 2021
 
JOB DESCRIPTION
The Community Schemes Ombud Service Act (Act 9 of 2011) was promulgated on 11 June 2011 and provides for the establishment of the Community Schemes Ombud Service (“CSOS”) as a public entity. The CSOS has been classified as a Schedule 3A Public Entity in terms of the Public Finance Management Act (Act No.1 of 1999) (PFMA).
Job location: Head Office
 
JOB REQUIREMENTS
Requirements:
• Recognised LLB Degree or equivalent qualification.
• Admission as an Attorney.
• Minimum of 4 years legal experience (post admission) in similar role, specifically in high court litigation.
• Expert in civil procedure.
• Valid driver’s licence and must be willing to travel.
• Excellent communication skills (written and verbal).
• Problem solving abilities.
• Effective people and organizational skills.
• Professionalism.
• Attention to detail.
• Honesty and Integrity.
• Excellent team player.
• Able to work well under pressure.
• Planning and Organising skills.
• MS Office (Excel, Word, PowerPoint).
 
Key duties attached to post:
• Review instructions to take legal action and initiate appropriate internal processes.
• Receive court processes and take appropriate action timeously.
• Provide litigation management support to ensure that all CSOS litigation matters are attended to within the prescribed timelines.
• Prepare instruction letters to Attorneys and monitor external service provider performance.
• Quality review draft affidavits and pleadings.
• Draft Affidavits and pleadings.
• Investigate and gather evidence on pending litigation matters.
• Assist in the monitoring of litigation matters to ensure that the matters are pursued effectively, diligently and without delays.
• Conducting legal research and provide sound legal advice.
• Prepare and submit accurate monthly reports to the Manager on activities undertaken on the agreed deadlines.
• Follow up with Attorneys to ensure that reports are submitted timeously as per the agreed service standards.
• Assist the Manager to prepare and present reports to various committees and stakeholders.
• Lead settlement negotiations and facilitate the conclusion of acknowledgement of debts and settlement agreements as and when required.
• Represent the section or entity where legal advice is required as and when requested.
• Implement litigation strategies to optimise litigation objectives.
• Update and maintain the litigation and recoveries registers for accuracy.
• Review external legal opinions to ensure that instructions have been covered adequately and that advice provided is legally sound.
• Prepare submissions for Management, Executive and Board Committees as and when requested by the Manager.
• Draft and implement litigation related policies, procedures and processes in line with the organisation’s strategic goals and objectives.
• Establish and maintain a good working relationship with external Attorneys and Counsel.
 
Duration: 6 Months
 
Enquiries: Mr. Minkateko Shipalane and Ms. Selloane Makau, tel. (010) 593-0533.
 
Background checks on the preferred candidates will be conducted prior to an appointment.
 
Applications, including a covering letter and accompanied by a CV and certified copies of qualifications, must be addressed to the Executive Manager: Corporate Affairs, Mr. Lesiba Seshoka and e-mailed to: recruitment5@csos.org.za
 
CLOSING DATE: 14 December 2021
 
Applicants who do not receive any response within 4 weeks of the closing date must regard their applications as unsuccessful.
 
People with disabilities are encouraged to apply.
 
 
 

 
 
 
CALL CENTRE AGENT X1
JOB REF: CSOS/CSA/11/2021
REMUNERATION: R
Closing Date: December 14, 2021
 
JOB DESCRIPTION
The Community Schemes Ombud Service Act (Act 9 of 2011) was promulgated on 11 June 2011 and provides for the establishment of the Community Schemes Ombud Service (“CSOS”) as a public entity. The CSOS has been classified as a Schedule 3A Public Entity in terms of the Public Finance Management Act (Act No.1 of 1999) (PFMA).
Job location: Head Office
 
JOB REQUIREMENTS
Requirements:
• Recognised post matric qualification/or Recognised degree will be an added advantage.
• 3 years Call Centre Experience or Customer support role.
• Basic knowledge of the South African Legislations.
• MS Officer (Excel; Word; PowerPoint).
• Customer focus and adaptability to different personality types.
• Excellent oral and written communication skills.
• Ability to multi-task, set priorities and manage time effectively.
• Meeting deadlines and working under pressure.
• High attention to detail and accuracy.
• Willingness to work long hours at times.
• Able to work independently, with minimal supervision.
• Analytical skills.
• Professionalism.
• Team Player.
• Active listening skills.
• Strong customer service skills.
 
Key duties attached to post:
• Manage large amounts of inbound calls in a timely manner.
• Effectively solving customer queries, complaints and inquiries.
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
• Building sustainable relationships and engage customers by going the extra mile.
• Keeping records of all conversations in the call center database in an understandable manner.
• Meet personal/team qualitative and quantitative targets.
 
Enquiries: Mr. Minkateko Shipalane and Ms. Selloane Makau, tel. (010) 593-0533.
 
Background checks on the preferred candidates will be conducted prior to an appointment.
 
Applications, including a covering letter and accompanied by a CV and certified copies of qualifications, must be addressed to the Executive Manager: Corporate Affairs, Mr. Lesiba Seshoka and e-mailed to: recruitment5@csos.org.za
 
CLOSING DATE: 14 December 2021
 
Applicants who do not receive any response within 4 weeks of the closing date must regard their applications as unsuccessful.
 
People with disabilities are encouraged to apply.
 
 
 

  
 
 
CASE MANAGEMENT OFFICER
JOB REF: CSOS/CMGP/12/21
REMUNERATION: R
Closing Date: December 14, 2021
 
JOB DESCRIPTION
The Community Schemes Ombud Service Act (Act 9 of 2011) was promulgated on 11 June 2011 and provides for the establishment of the Community Schemes Ombud Service (“CSOS”) as a public entity. The CSOS has been classified as a Schedule 3A Public Entity in terms of the Public Finance Management Act (Act No.1 of 1999) (PFMA).
Job location: Gauteng Regional Office
This position will be reporting to the Regional Complaints Manager
 
JOB REQUIREMENTS
Requirements
• Degree in Law.
• 1 to 3 years’ relevant working experience.
• Understanding of the Dispute Resolution processes and Community Schemes.
• Understanding of the CSOS Act, STSMA and Regulations.
• Professionalism.
• Active listener.
• Impact and influencer.
• Team player.
• Strong customer service skills.
• High attention to detail and accuracy.
• Excellent oral and written communication skills.
 
Key Performance Areas:
• Assessment of all applications for dispute resolution to determine jurisdiction and process those matters falling within CSOS jurisdiction.
• Identification of issues in dispute in terms of Section 39 of the CSOS Act.
• Prepare Notices in terms of section 43 of the CSOS Act.
• Facilitate submissions received from various interested parties in terms of Section 44 of the CSOS Act.
• Set the matter down for a Conciliation hearing in terms of Section 47 of the CSOS Act.
• Prepare file for Conciliation hearing.
• Managing and capturing reports on case management system in the division.
• Assist with telephone complaints as well as walk-in applicants.
• Providing weekly feedback to complainants.
• Provide monthly reports on all matters.
• Maintain diary of all matters and assist with various adhoc administrative support and duties within the division
 
 
Enquiries: Mr. Minkateko Shipalane and Ms. Selloane Makau, tel. (010) 593-0533.
 
Background checks on the preferred candidates will be conducted prior to an appointment.
 
Applications, including a covering letter and accompanied by a CV and certified copies of qualifications, must be addressed to the Executive Manager: Corporate Affairs, Mr. Lesiba Seshoka and e-mailed to: recruitment5@csos.org.za
 
CLOSING DATE: 14 December 2021
 
Applicants who do not receive any response within 4 weeks of the closing date must regard their applications as unsuccessful.
 
People with disabilities are encouraged to apply.