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COMMUNITY SCHEMES OMBUD SERVICE (CSOS)
 
The Community Schemes Ombud Service Act (Act 9 of 2011) was promulgated on 11 June 2011 and provides for the establishment of the Community Schemes Ombud Service (“CSOS”) as a public entity. The CSOS has been classified as a Schedule 3A Public Entity in terms of the Public Finance Management Act (Act No.1 of 1999) (PFMA). 
 

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CONCILIATOR: KZN (REF: CSOSCONKZN/01/2023) 
This position reports to the Senior Manager: Dispute Resolution and offers a total cost to company package of R801 087,00 per annum. 
 
Requirements
• Bachelor’s Degree in Law. 
• National Diploma with a focus on conciliations, will be an added advantage. 
• At least 3 years’ experience as a Conciliator and/or court work/litigation/conciliation and/or arbitration processes of the CCMA or Bargaining Councils. 
• Expertise and understanding of Community Schemes governance and conciliation of disputes. 
• Understanding legislative environment of the CSOS and thorough knowledge of the CSOS as well as Sectional Titles Management Act. 
• Knowledge of the Community Schemes environment. 
• Should have Corporate Governance knowledge with emphasis on Community Schemes. 
• MS Office skills. 
• Analytical skills. 
• Innovative skills. 
• Report writing. 
 
Key Performance Areas 
• Preparing and issuing Notices of Set down for all Conciliation hearings, inviting parties to a formal conciliation hearing. 
• Facilitating the Conciliation sessions and assisting parties to find a resolution. 
• Drafting Settlement Agreements and ensuring that they are signed by both parties. 
• Prepare and issue Notices of Non-Resolution and referral to adjudication on all disputes that are not resolved at conciliation. 
• Conduct informal telephone conciliations on simple quick resolution matters. 
• Dispose of disputes in an efficient and effective cost-effective manner. 
• Excellent case management and closure of all matters within the prescribed time limit. 
• Ensuring that all case management documents are properly filed and comply to the generally accepted standards (SOP). 
• Preparing detailed conciliation report. 
• Creating awareness on walk-in applicants and/or telephonic applicants on an ad hoc basis. 
 
 
Enquiries: Mr. Lesiba Seshoka, Executive Corporate Affairs, tel. (010) 593-0533. 
 
Background checks on the preferred candidates will be conducted prior to an appointment. 
 
Applications, including a covering letter and accompanied by a CV and certified copies of qualifications, must be addressed to the Executive Corporate Affairs, Mr. Lesiba Seshoka and e-mailed to: recruitment4@csos.org.za  
 
CLOSING DATE: 26 January 2023 
 
Applicants who do not receive any response within 4 weeks of the closing date must regard their applications as unsuccessful. 
People with disabilities are encouraged to apply. 
People with disabilities are encouraged to apply. 
 
Privacy Statement: 
We comply with the provisions of Protection of Personal Information Act; Act No. 4 of 2013. We will use your personal information provided to us for the purpose of recruitment only and more specifically for the purpose of the position/vacancy you have applied for. 
In the event your application was unsuccessful for a specific position, the CSOS will retain your personal information for internal audit purposes as required by the CSOS policies.





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CASE MANAGEMENT OFFICER: WC (Ref. CSOS/CMWC/01/23) 
This position reports to the Senior Manager: Dispute Resolution and offers a total cost to company package of R610 625,00 per annum. 
 
Requirements
• Degree in Law. 
• Knowledge of Dispute Resolution processes and Community Schemes. 
• Professionalism. 
• Attention to details 
• Honesty and integrity 
• Teamwork 
 
Key Performance Areas 
• Assessment on all applications for dispute resolution to determine jurisdiction. 
• Identification of issues in dispute in terms of Section 39 of the CSOS Act. 
• Prepare Notices 43 to CSOS Act. 
• Facilitate submissions received from various interested parties in terms of Section 44 of the CSOS Act. 
• Set the matter down for a Conciliation hearing in terms of Section 47 of the CSOS Act 
• Prepare file for Conciliation hearing. 
• File management 
• Managing and capturing reports on case management system in the division. 
• Assist with telephone complaints as well as walk-in applicants 
• Providing weekly feedback to complainants. 
• Prepare monthly reports on all matters.
 
 
• Maintain diary of all matters. 
• Assist with various ad hoc administrative support and duties within the division. 
 
 
Enquiries: Mr. Lesiba Seshoka, Executive Corporate Affairs, tel. (010) 593-0533. 
 
Background checks on the preferred candidates will be conducted prior to an appointment. 
 
Applications, including a covering letter and accompanied by a CV and certified copies of qualifications, must be addressed to the Executive Corporate Affairs, Mr. Lesiba Seshoka and e-mailed to: recruitment4@csos.org.za
 
CLOSING DATE: 26 January 2023 
 
Applicants who do not receive any response within 4 weeks of the closing date must regard their applications as unsuccessful. 
 
People with disabilities are encouraged to apply. 
 
Privacy Statement: 
We comply with the provisions of Protection of Personal Information Act; Act No. 4 of 2013. We will use your personal information provided to us for the purpose of recruitment only and more specifically for the purpose of the position/vacancy you have applied for. 
In the event your application was unsuccessful for a specific position, the CSOS will retain your personal information for internal audit purposes as required by the CSOS policies.