COMMUNITY SCHEMES OMBUD SERVICE (CSOS) VACANCIES - 23 MAY 2026

COMMUNITY SCHEMES OMBUD SERVICE (CSOS)

SUPPORT ENGINEER

Centurion

Job Reference Number: 00887

Department: Chief Information Officer

Business Unit:

Industry: Information Technology

Job Type: Permanent

Positions Available: 1

Salary: R489 017,35 - R515 913,30

The Community Schemes Ombud Service Act (Act 9 of 2011) was promulgated on 11 June 2011 and provides for the establishment of the Community Schemes Ombud Service (“CSOS”) as a public entity. The CSOS has been classified as a Schedule 3A Public Entity in terms of the Public Finance Management Act (Act No.1 of 1999) (PFMA)

Job Description

Support of the Server Infrastructure, roles and services to ensure maximum uptime, optimal access to resources and continuity.
Provide effective and efficient end user support services
Liaise with suppliers and sub-departments to ensure continuous service delivery and improvement of service to the client in line with their requirements
Support the optimisation of the section/unit

Job Requirements

National Diploma in Information Technology or Equivalent
3 – 4 Years of working experience in ICT support environment (Network / Systems Administrator)
Equivalent/Related qualification for the position:
A+
N+
End user computing
Microsoft Office 365 certification will be an added advantage

Knowledge:

Understanding of compliance and governance structures
Stakeholder management and the ability to develop and maintain stakeholder networks
Knowledge of project management administration, systems and tools
Information systems management
Good analysing techniques in order to understand the business needs and the workflow of the management and the administration tasks.
Good understanding of Microsoft networks and domain architectures
Good understand of helpdesk procedures and support service administration tools
Good understanding of network monitoring and support tools
Good understanding of the composition of a computer and parts
Understanding of IT Strategy and the business strategy of the organisation and the ability to align Applications Development with this strategy

Skills and Competencies:

Computer and network incident troubleshooting capabilities
Remote and face-to-face end user support
Service Desk maintenance and operations
End user onboarding and off boarding
Active directory administration (Azure and On-Premises)
Troubleshooting incidents and provide technical assistance and support
Diagnose and resolve hardware and software problems
Respond within agreed time limits to call-outs (SLA Adherence)
Confer with users to establish user requirements
Train CSOS staff on standard software applications and acceptable use
Troubleshoot and resolve network infrastructure problems
Install network infrastructure cables and peripherals (switches, hubs etc)
Mobile device management and support
Ensure all incidents that require the Change Control processes are documents and completed as change requests

Closing Date: 02 June 2026

People with disabilities are encouraged to apply.

Employment Equity Commitment:

In accordance with our Employment Equity Plan, preference will be given to suitable candidates from designated groups as defined in our Employment Equity Plan. We are committed to fostering a diverse and inclusive workforce that reflects the demographics of South Africa.

Privacy Statement:

We comply with the provisions of Protection of Personal Information Act; Act No. 4 of 2013. We will use your personal information provided to us for the purpose of recruitment only and more specifically for the purpose of the position/vacancy you have applied for.

In the event your application was unsuccessful for a specific position, the CSOS will retain your personal information for internal audit purposes as required by the CSOS policies.

All the information requested now or during the process is required for recruitment purposes. Failure to provide requested information may render your application null and void. The CSOS will safeguard the security and confidentiality of all information you share with us. All personal information will be treated as confidential and will not be disclosed to third parties, except in situations where:

(i) We are legally compelled to do so; or

(ii) Disclosure is necessary for recruitment purposes; or

(iii) You have not objected thereto.

PLEASE APPLY HERE

BUYER