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COMMUNITY SCHEMES OMBUD SERVICE (CSOS) - CASE MANAGEMENT OFFICER: WC
COMMUNITY SCHEMES OMBUD SERVICE (CSOS)
The Community Schemes Ombud Service Act (Act 9 of 2011) was promulgated on 11 June 2011 and provides for the establishment of the Community Schemes Ombud Service (“CSOS”) as a public entity. The CSOS has been classified as a Schedule 3A Public Entity in terms of the Public Finance Management Act (Act No.1 of 1999) (PFMA).
CASE MANAGEMENT OFFICER: WC
(Ref. CSOS/CMWC/02/23)
This position reports to the Senior Manager: Dispute Resolution and offers a total cost to company package of R610 625,00 per annum.
Requirements
• Degree in Law.
• Knowledge of Dispute Resolution processes and Community Schemes.
• 2-3 years of experience in case resolution environment.
• Professionalism.
• Attention to details.
• Honesty and integrity.
• Teamwork.
Key Performance Areas
• Assessment on all applications for dispute resolution to determine jurisdiction.
• Identification of issues in dispute in terms of Section 39 of the CSOS Act.
• Prepare Notices 43 to CSOS Act.
• Facilitate submissions received from various interested parties in terms of Section 44 of the CSOS Act.
• Set the matter down for a Conciliation hearing in terms of Section 47 of the CSOS Act
• Prepare file for Conciliation hearing.
• File management.
• Managing and capturing reports on case management system in the division.
• Assist with telephone complaints as well as walk-in applicants.
• Providing weekly feedback to complainants.
• Prepare monthly reports on all matters.
• Maintain diary of all matters.
• Assist with various ad hoc administrative support and duties within the division.
Requirements
• Degree in Law.
• Knowledge of Dispute Resolution processes and Community Schemes.
• 2-3 years of experience in case resolution environment.
• Professionalism.
• Attention to details.
• Honesty and integrity.
• Teamwork.
Key Performance Areas
• Assessment on all applications for dispute resolution to determine jurisdiction.
• Identification of issues in dispute in terms of Section 39 of the CSOS Act.
• Prepare Notices 43 to CSOS Act.
• Facilitate submissions received from various interested parties in terms of Section 44 of the CSOS Act.
• Set the matter down for a Conciliation hearing in terms of Section 47 of the CSOS Act
• Prepare file for Conciliation hearing.
• File management.
• Managing and capturing reports on case management system in the division.
• Assist with telephone complaints as well as walk-in applicants.
• Providing weekly feedback to complainants.
• Prepare monthly reports on all matters.
• Maintain diary of all matters.
• Assist with various ad hoc administrative support and duties within the division.
Enquiries: Mr. Lesiba Seshoka, Executive Corporate Affairs, tel. (010) 593-0533.
Background checks on the preferred candidates will be conducted prior to an appointment.
Applications, including a covering letter and accompanied by a CV and copies of qualifications, must be addressed to the Executive Corporate Affairs, Mr. Lesiba Seshoka and e-mailed to: recruitment2@csos.org.za
CLOSING DATE: 14 February 2023
People with disabilities are encouraged to apply.
People with disabilities are encouraged to apply.
Privacy Statement:
We comply with the provisions of Protection of Personal Information Act; Act No. 4 of 2013. We will use your personal information provided to us for the purpose of recruitment only and more specifically for the purpose of the position/vacancy you have applied for.
In the event your application was unsuccessful for a specific position, the CSOS will retain your personal information for internal audit purposes as required by the CSOS policies.
All the information requested now or during the process is required for recruitment purposes. Failure to provide requested information may render your application null and void. The CSOS will safeguard the security and confidentiality of all information you share with us. All personal information will be treated as confidential and will not be disclosed to third parties, except in situations where:
(i) We are legally compelled to do so; or
(ii) Disclosure is necessary for recruitment purposes; or
(iii) You have not objected thereto.
By uploading any additional and supporting documentation, you consent to the CSOS using the information contained therein to fulfil the requirements of the recruitment process.