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COMMUNITY SCHEMES OMBUD SERVICE (CSOS) - CASE MANAGEMENT OFFICER
COMMUNITY SCHEMES OMBUD SERVICE (CSOS)
JOB TITLE: CASE MANAGEMENT OFFICER
JOB REF: CSOS/CMGP/08/21
REMUNERATION: R
Closing Date: September 13, 2021
JOB DESCRIPTION
The Community Schemes Ombud Service Act (Act 9 of 2011) was promulgated on 11 June 2011 and provides for the establishment of the Community Schemes Ombud Service (“CSOS”) as a public entity. The CSOS has been classified as a Schedule 3A Public Entity in terms of the Public Finance Management Act (Act No.1 of 1999) (PFMA).
JOB REQUIREMENTS
Requirements
• Degree in Law.
• Knowledge of Dispute Resolution processes and Community Schemes.
• Professionalism.
• Active listener.
• Impact and influencer.
• Team player.
• Strong customer service skills.
• High attention to detail and accuracy.
• Excellent oral and written communication skills.
JOB DESCRIPTION
The Community Schemes Ombud Service Act (Act 9 of 2011) was promulgated on 11 June 2011 and provides for the establishment of the Community Schemes Ombud Service (“CSOS”) as a public entity. The CSOS has been classified as a Schedule 3A Public Entity in terms of the Public Finance Management Act (Act No.1 of 1999) (PFMA).
JOB REQUIREMENTS
Requirements
• Degree in Law.
• Knowledge of Dispute Resolution processes and Community Schemes.
• Professionalism.
• Active listener.
• Impact and influencer.
• Team player.
• Strong customer service skills.
• High attention to detail and accuracy.
• Excellent oral and written communication skills.
Key Performance Areas
• Assessment of all applications for dispute resolution to determine jurisdiction and process those matters falling within CSOS jurisdiction.
• Identification of issues in dispute in terms of Section 39 of the CSOS Act.
• Prepare Notices in terms of section 43 of the CSOS Act.
• Facilitate submissions received from various interested parties in terms of Section 44 of the CSOS Act.
• Set the matter down for a Conciliation hearing in terms of Section 47 of the CSOS Act.
• Prepare file for Conciliation hearing.
• Managing and capturing reports on case management system in the division.
• Assist with telephone complaints as well as walk-in applicants.
• Providing weekly feedback to complainants.
• Provide monthly reports on all matters.
• Maintain diary of all matters.
• Assist with various adhoc administrative support and duties within the division.
Enquiries: Ms. Lindi Sibiya, Human Resources Manager, tel. (010) 593-0533.
Background checks on the preferred candidates will be conducted prior to an appointment.
Applications, including a covering letter and accompanied by a CV and certified copies of qualifications, must be addressed to the Human Resources Manager, Ms. Lindi Sibiya and e-mailed to: recruitment4@csos.org.za
CLOSING DATE: 13 September 2021
Applicants who do not receive any response within 4 weeks of the closing date must regard their applications as unsuccessful.
People with disabilities are encouraged to apply.