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COEGA DEVELOPMENT CORPORATION (CDC)
 
Receptionist x2 (6 months contract)
Contract Position in the Administrative / Office Industry. 
Salary: Market Related
Closing : 28 Jul 2020
 
 
Duties: ACCOUNTABILITY
The Receptionist is accountable to the Front Office Team Leader - Bluewater Bay Sunrise Hotel; a division of the Coega Development Corporation (CDC). The Receptionist is responsible for operating the switchboard and making reservations and checking in and out of guests
 
MANDATE
The Receptionist is mandated by the Board of Directors of Coega Development Corporation to take responsibility for operating the switchboard, making reservations and checking in and out of guests under the direction of the Rooms Division Manager and ultimately the General Manager • Bluewater Bay Sunrise Hotel.
 
RESPONSIBILITIES AND OBLIGATIONS
Reporting to the Front Office Team Leader, this position's primary responsibility is to 
Answer the phone professionally within 3 rings
Check in and check out of guests 
Ensure floats are checked daily with sufficient change available and not under or over
Ensure all emails are answered and filed within 24 hours
Make any wake up calls
Make bookings correctly on PMS 
Ensure all prepayments are done
Do quotes for Functions and Conferences
Send all invoices to Booking Agents on departure of guests
Assist with rooming guests and room service when required 
Daily pit checks and archiving of guest info on check out 
Ensure cash ups and reconciliations are done correctly at the end of each shift 
Write comprehensive handover for the next shift
Keep Reception area neat and tidy at all times • including outside/entrance area
Ensure guest supplies and printing materials for reception are adequate at all times 
Manage requests for early checks and late check outs 
Manage any overbooking situation together with the applicable Manager on Duty 
Ensure preparation is done for smooth group check ins 
 
COMPETENCIES
Display a high degree of professionalism and integrity
Self-motivated and proactive 
Well organized 
Enthusiasm and willingness to learn 
Great attention to detail 
Able to exercise discretion 
Good memory
Good command of the English language 
Good communication skills both verbal and written
Hospitable and friendly demeanour 
 
REQUIREMENTS
Matric certificate or equivalent;
Minimum of 3 (three years) in similar role in a 3,4 or 5* hotel;
Fully computer literate; 
Experience Opera or any other PMS advantageous; 
Able to work shifts including nights, weekends and public holidays Self-motivated and proactive; 
Valid Driver’s License advantageous; 
Enthusiasm, willingness to learn and positive attitude; 
Great attention to detail;
Ability to work in a high pressure, fast paced environment; 
Good command of the English language and communication skills both verbal and written;
Willingness and ability to follow instructions; 
Own transport preferred as shifts will start at 06h00 and some will finish at 23h00.
 
PERFORMANCE INDICATORS
Performance is monitored regularly by reference to Key Performance Indicators and Balanced Scorecard.
 
The appointment of candidates is subject to the verification of all their credentials (employment history, educational, financial, criminal and any other checks as may be necessary). Please note that only shortlisted candidates will be contacted, and if you have not heard from us within one month of submitting your application, please consider it unsuccessful. 
 
All applications must be forwarded to recruitment@coega.co.za