CITY POWER - ICT SERVICE DESK TECHNICIAN (X2)

 Conducting an audit and or assessment on the end-user machines and provide performance orientated recommendations; 
 Prior backing up and recovery of data of the end-user machine; 
 Assisting end-users with basic Microsoft application usage; 
 Reporting feed-back to Service Desk Supervisor and or Service desk staff; 
 Relocation of IT equipment from one office to another when required; 
 Identifying and escalating any issue that may lead to IT or business risk; 
 Updating the call logging application (Knowledge Base) with a step by step resolution procedure; 
 The service provider technicians may be required to assist during various ICT related projects deployment; 
 Backing up end-users’ information and complete relevant Check list before formatting any computer. 
 
Competencies
Behavioural Competencies 
 The ability to exhibit courage and resilience when confronted with issues, opposition, ethical dilemmas or failures. 
 The ability to demonstrate commitment to City Power’s core values and principles. 
 The ability to emphasise collaboration, teaming, and cooperation in operations.
 The ability to feel pride and ownership for the success and brand of City Power
 
Functional Competencies 
 Good telephone etiquette 
 Strong business etiquette 
 Competence with remote access techniques 
 Relevant software application experience 
 Experience of the ICT Services value chain 
 Troubleshooting experience 
 Strong data, analytical and critical thinking skills 
 
Minimum qualifications 
 A+, N+, MCSE (or equivalent) and MOUS (MS Office 
 User Specialist) for all Technical Staff 
 ITIL Foundation certification for all staff; 
 At least One (1) year minimum of working experience in their relevant fields; 
 Customer Services and etiquette training. 
 ITIL Certification 
 
Related Minimum Experience 
 3 to 4 years’ ICT Service Desk technician experience. 
 At least 3 years driving experience with a valid driver’s licence.

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In case of further information regarding this advertisement (circular 001/2021; Ref 002), please contact:
Team: Talent Acquisition Tel (011) 490 -7343 / (011) 490-7398 
 
TO APPLY: 
The above mentioned position is currently available at City Website. For those interested to apply, do visit our Website 
 
The City Power application Form for employment should accompany the detailed CV, which is downloadable using the link: City Power Application Form for Employment 
 
Please note that the closing date for the above positions is 05 March 2021 at 13h00 
 
Kindly forward your detailed CV’s via E-MAIL: recruitment.ictservicedesk@citypower.co.za
 
Successful candidates will be appointed on a 3 month contract 
 
Preference will be given to resources who are currently part of the Help Desk 
 
STEPS TO FOLLOW 
NB: The City Power application form must be completed and submitted with the application to the relevant email address provided for the specific position. Failure to complete and submit the form will disqualify the applicant for consideration 
Note:
• City Power is an Employment Equity Employer; therefore, preference for this position will be given to candidates whose appointment will enhance representation (especially Gender and Disability). 
• If you do not hear from us within 2 months of the closing date, you may assume that your application was unsuccessful. 
• Applicants must note that further checks will be conducted once they have been shortlisted and that their appointment will be subject to positive outcomes on these checks, which include qualification authentication, criminal records and previous employment. 
• City Power reserves the right not to fill the position or to re-advertise it. Where applicable, candidates may be expected to undergo psychometric assessments. 
• It is the applicant’s responsibility to have their foreign qualifications evaluated by the South African Qualifications Authority (SAQA) and to provide the evaluation results. 
• Please include copies of your qualifications with your application.