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CITY POWER WORKPLACE 
 
City Power Johannesburg SOC Limited is a municipal entity wholly owned by the City of Johannesburg. City Power commenced operations on 01 January 2001 and is responsible for electricity distribution within its area of supply in the City of Johannesburg. The Company provides services to a mix of approximately 3.2 million people. 
 
APPLICATIONS ARE INVITED FOR THE FOLLOWING POSITION: 
Designation - ICT Service Desk Agent (x2) 
Group - Enterprise Support 
Department - ICT 
Reporting to - ICT Service Desk Supervisor 
 
Purpose
To professionally respond to user calls and queries, log queries and provide first line end user support. 
 
 
Key responsibilities 
 Logging and closing of all business related user requirements 
 Verifying and keeping user details up to date in the Microsoft Active Directory; 
 Performing trouble-shooting on all end-user queries when necessary; 
 Addressing all calls/queries that may be resolved while the end-user is on the line or via remote access; 
 Keeping end-users updated regarding their open calls/queries; 
 Following City Power processes that are aligned with ITIL framework; 
 User engagement through the telephone; 
 Monitor Network and Application availability from dashboards provided and report any faults to the relevant second line support staff 
 
Competencies
Behavioural Competencies 
 The ability to exhibit courage and resilience when confronted with issues, opposition, ethical dilemmas or failures. 
 The ability to demonstrate commitment to City Power’s core values and principles. 
 The ability to emphasise collaboration, teaming, and cooperation in operations.
 The ability to feel pride and ownership for the success and brand of City Power
 
 
Functional Competencies 
 Good telephone etiquette 
 Strong business etiquette 
 Competence with remote access techniques 
 Relevant software application knowledge 
 Knowledge of the ICT Services value chain 
 Strong data, analytical and critical thinking skills 
 Good interpersonal and customer service skills 
 Creative problem-solving skills 
 Communication and relationship management 
 
Minimum qualifications 
 Matric or equivalent 
 Customer services certificate 
 ITIL Foundation certification 
 
Related Minimum Experience 
 1 to 2 years Contact centre experience.
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In case of further information regarding this advertisement (circular 001/2021; Ref 003), please contact:
Team: Talent Acquisition Tel (011) 490 -7343 / (011) 490-7398 
 
TO APPLY: 
The above mentioned position is currently available at City Website. For those interested to apply, do visit our Website 
The City Power application Form for employment should accompany the detailed CV, which is downloadable using the link: City Power Application Form for Employment (www.citypower.co.za) 
For detailed information on the position and guidelines for application 
 
Please note that the closing date for the above positions is 05 March 2021 at 13h00 
 
Kindly forward your detailed CV’s via E-MAIL: recruitment.ictservicedesk@citypower.co.za
 
Successful candidates will be appointed on a 3 month contract 
 
Preference will be given to resources who are currently part of the Help Desk 
 
STEPS TO FOLLOW 
NB: The City Power application form must be completed and submitted with the application to the relevant email address provided for the specific position. Failure to complete and submit the form will disqualify the applicant for consideration 
 
Note:
• City Power is an Employment Equity Employer; therefore, preference for this position will be given to candidates whose appointment will enhance representation (especially Gender and Disability). 
• If you do not hear from us within 2 months of the closing date, you may assume that your application was unsuccessful. 
• Applicants must note that further checks will be conducted once they have been shortlisted and that their appointment will be subject to positive outcomes on these checks, which include qualification authentication, criminal records and previous employment. 
• City Power reserves the right not to fill the position or to re-advertise it. Where applicable, candidates may be expected to undergo psychometric assessments.
• It is the applicant’s responsibility to have their foreign qualifications evaluated by the South African Qualifications Authority (SAQA) and to provide the evaluation results. 
• Please include copies of your qualifications with your application.