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CITY OF JOHANNESBURG
 
Group Corporate & Shared Services: Group Human Capital Management
6th Floor, B Block Metropolitan Centre, 158 Civic Boulevard, Braamfontein
PO Box 1049 Johannesburg, South Africa, 2000
Tel +27(0) 11 407 6111 - Fax +27(0) 11 339 1878
www.joburg.org.za
 


​STUDENT INTERNSHIP CIRCULAR 005/2026 
 
Internship opportunity for all qualifying Students in the Johannesburg Community 
 
 Closing Date: Friday, 27 February 2026 
 
STUDENT INTERNSHIP POSITION: 
  • TRANSPORT – MARKETING AND COMMUNICATION 
 
An internship programme is an intervention by the City of Johannesburg to address the growing demand by a tertiary institution for students to undergo on-the-job exposure, as a prerequisite to acquire an academic qualification or as a requirement after the acquisition of academic qualification to obtain experiential training. The City is committed to providing work-based training for students.
  • This internship opportunity is applicable to youth in the Johannesburg communities who qualify for this internship and have never participated in an internship programme before, except in circumstances where the internship programme was not relevant to the candidate’s course of study 
  • This Vacancy is open to all qualifying STUDENTS in the Johannesburg Community for a period not exceeding 18 months 
  • Interested applicants are invited to apply for the positions listed in the circular. 
  • Complete the online job application form and attach all relevant documents (Certified Qualification/s, ID, and CV). 
  • Applicants are advised to use Google Chrome when applying for CoJ positions. 
  • The City of Johannesburg reserves the right not to make an appointment. 
  • The City of Johannesburg is an equal opportunity employer. 
 
WHERE TO APPLY 
https://www.joburg.org.za/work_/Pages/Work%20in%20Joburg/Vacancies/2021%20Internships/2021-Internships.aspx
 
Applicants are respectfully informed that, if no notification of appointment/response is received within six (6) weeks of the closing date, they must accept that their application was unsuccessful. By submitting your application for a position at the City of Johannesburg, you are consenting that the personal information submitted as part of your application may be used for the purposes of the Recruitment and Selection and related process. In terms of the Talent Acquisition Policy of the City of Johannesburg, you hereby consent to the following risk checks should your application be shortlisted: Credit Record, CV validation and Employment record verification, Criminal check, and Identity validation.




The City of Johannesburg (CoJ), Transport Department has the following Internship opportunity available for a period NOT exceeding eighteen 18 months 
 
Department: Transport
Branch: Marketing and Communication 
Designation: Internship: Customer Care Agent 
Remuneration:
(Qualification completed with min 360 credits): R10 109,86 pm (Basic Salary, no benefits) 
Location: 75 Helen Joseph Street, Old Mutual Building, 
 
Minimum Requirements: 
  • Grade 12 (NQF level 4) plus Diploma in Marketing / Business Management / Business Administration or NQF level 6 qualification. 
  • No experience; and 
  • Only City of Joburg residents will be considered. 
 
Primary Function: 
Provide highly proficient and efficient customer service that satisfies customer requirements and expectations, producing first contact resolutions while upholding quality and consistency in service delivery. 
 
Key Learning Areas: 
  • Provide customers with accurate information about products and services offered by the company and maintain records of customer interactions. 
  • Provide high quality and professional query resolution that ensures customers satisfaction; 
  • Manage customer complaints in line with applicable standard operating procedures; 
  • Build and improve relationships with customers to enhance loyalty, communication internal and external functioning of Rea Vaya, resulting in increased profitability; 
  • Executing effecting stakeholders relations management in line with applicable policies and standard operating procedures; 
  • Ensure timeous and accurate reporting of customer care related activities; 
 
Leading Competencies: 
  • Customer Services Orientation skills; 
  • Listening skills; 
  • Computer Literacy- Microsoft Office Applications- Word, Excel & PowerPoint. 
  • Customer complaints and resolutions skills; 
  • Good coordination and Organising skills; 
  • Good communication skills (verbal, listening and written). 
 
Core Learning Competencies: 
  • Knowledge of customer complaints and resolution methodologies, process, procedures and systems. 
  • Knowledge of local government environment; 
  • Records administration related knowledge; 
  • Attention to detail; 
  • Initiative and proactiveness. 
 
ENQUIRIES ONLY: 
Contact Person: Rutana De Klerk 
Tel No: (011) 022 8656 
Please take note that only online applications will be considered. Please apply by using the link below: 
https://share.hsforms.com/1IDfEwxBnSzK5PF6o-wZEpg469tl
APPLY ONLINE VIA WEBSITE: www.joburg.org.za
CLOSING DATE: FRIDAY, 27 FEBRUARY 2026 
 
Applicants are respectfully informed that, if no notification of appointment/response is received within six (6) weeks of the closing date, they must accept that their application was unsuccessful. By submitting your application for a position at the City of Johannesburg, you are consenting that the personal information submitted as part of your application may be used for the purposes of the Recruitment and Selection and related process. Only shortlisted applicants will be contacted.