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CITY OF JOHANNESBURG
 
Group Corporate & Shared Services: Group Human Capital Management
6th Floor, B Block Metropolitan Centre, 158 Civic Boulevard, Braamfontein
PO Box 1049 Johannesburg, South Africa, 2000
Tel +27(0) 11 407 6111 - Fax +27(0) 11 339 1878
www.joburg.org.za
 
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VACANCY CIRCULAR 070/2023 
 
This Vacancy is open to Employees of the City of Johannesburg and External Candidates 
 
CLOSING DATE: THURSDAY, 05 OCTOBER 2023
 
 
WE HAVE AN EXCITING CAREER OPPORTUNITY FOR: 
PERMANENT POSITION 
DIRECTOR: INTEGRATED INTELLIGENT OPERATION CENTRE (IIOC) 
 
APPLICATION REQUIREMENTS 
  • Complete the online job application form and attach all relevant and updated documents (Certified Qualification/s/Certificates, ID, and CV). 
  • Applicants should take note that they can be required to provide proof of original documents during the selection process. 
  • You will be requested to provide a brief description of your work experience relating to the vacancy. 
  • Applicants with membership to professional bodies need to provide a membership number and expiry date. 
  • If you are an internal applicant, your employee number will be required. 
  • Applicants are advised to use Google Chrome when applying for CoJ positions. 
 
DISCLAIMER
  • The City of Johannesburg is currently recruiting and will not demand payment in any form for any job placement. All vacancies are advertised in newspapers and on the CoJ website. 
  • The City of Johannesburg applies the principles of employment equity as per the National legislation and policy guidelines and will consider designated groups in line with these requirements. We are an equal-opportunity employer. 
  • By submitting your application for a position at the City of Johannesburg, you are consenting that the personal information submitted as part of your application may be used for the purposes of the Recruitment and Selection and related process. 
  • However, registering your CV and/or receipt and acknowledgment of any kind shall not be an indication that your application will be successful and/or lead to employment. 
  • The City of Johannesburg shall not be liable for any damage, loss, or liability of whatsoever nature arising from your use of the job opportunity section of this website. 
  • The City of Johannesburg reserves the right not to make an appointment. 
  • Any misrepresentation or failure to disclose material information on the application form or CV will automatically disqualify your application. 
 
 
DIRECTOR: INTEGRATED INTELLIGENT OPERATION 
CENTRE (IIOC) 
DEPARTMENT: Public Safety 
BRANCH: Integrated Intelligent Operation Centre (IIOC) 
DESIGNATION: Director: Integrated Intelligent Operation Centre (IIOC) 
REMUNERATION: R71 274,46 pm (basic salary excluding benefits) 
LOCATION: Martindale


Minimum Requirements: 
  • Grade 12 plus Degree/B Tech in ICT/related qualification (NQF level 7) in Business Administration or Public Administration; 
  • 5 years’ experience at middle management level, with overall 10 years’ preferred experience in a leadership/management position; 
  • Proven ability to effectively manage and guide technical/operational support staff on an integrated basis with workstations, server networks, telephony, and web-based applications; 
  • Proven strong strategic, analytical, technical, and reporting skills at a strategic level; 
  • Must have a valid driver’s license; 
  • No criminal record; 
  • Ability to apply relevant directive skills. 
 
Primary Function: 
Improve multi-sectoral delivery to residents of the city. Reduce response time for JMPD, EMS, and Disaster first responders to incidents. Support traffic management, by-law management, and crime prevention plans and strategies for a well-regulated city, using technology and innovation, and provide intelligent information and data to inform strategic and operational decision-making on safety issues. The IIOC is a local government facility using state-of-the-art technology to obtain real-time data to proactively address various incidences ranging from crime, fire safety, traffic management, by-law enforcement, and service delivery issues. Drive the strategy and service as the principal advisor on IIOC and integrated operations in Public Safety. Produce intelligent analysis that should help the City to improve its stability in terms of emergency response. Ensure that there is a full integration of Disaster Management and Call Centre technology systems to the IIOC. 
 
Key Performance Areas: 
  • Lead in planning, organization, direction and prioritization of daily tasks for work to be performed and the coordination and management of the IIOC to ensure work activities and tasks are carried out in accordance with schedule, specifications and standards; 
  • Maintain an action plan with assigned responsibilities to manage and monitor IIOC operations; 
  • Schedule work to be performed according to instructions or requirements and within quality standards for the management of the IIOC platform, systems and associated CCTV and ICT infrastructure; 
  • Direct the management of service providers for the acquisition and maintenance of infrastructure and equipment for IIOC operations; 
  • Present and report on operational and technical IIOC issues and performance progress at various structure an manage and coach direct reports, including: 
  • Develop scorecards and performance reviews; 
  • Provide inputs, data and reports on strategic issues for departments and entities within the City; 
  • Develop Business Plans with the relevant KPIs; 
  • Update relevant SOPs pertaining to IIOC operations; 
  • Completion of audit reports on data standards and process compliance; 
  • Direct the training of staff 
  • Manage reporting management system for both internal and external clients, in order to make reporting of intra-organisational crime more accessible; 
  • Participating in senior management forums, committees and working groups relating to smart city technological issues, strategic planning issues dealing with data on safety and security within the city; 
  • Direct the development of scorecards, coaching and performance reviews for direct reports to ensure accountability for operations and effectiveness in terms of provision of information/data to improve IIOC service delivery, strategic plans and operations; 
  • Lead and guide the recruitment, selection, training, development and discipline to ensure that the directorate is positioned to provide an efficient service to the end users; 
  • Allocating resources between directorate components on an optimal basis and in line with budgetary constraints; 
  • Planning, development and quality control to ensure work activities and tasks are carried out in accordance with schedule, specifications and standards; 
  • CCTV infrastructure expansion, upgrades and maintenance to acceptable levels of quality and performance whilst creating a collaborative and integrated working environment; 
  • Stakeholder mapping/engagement to ensure that coordination of service delivery is efficient and effective; 
  • Supply Chain Management/Financial management and control to ensure constant supply of the required goods, materials and tools to enable the team or relevant stakeholders to complete required activities and tasks as well as to ensure compliance with SCM standards according to the MFMA; 
  • Asset management to ensure availability of resources to facilitate efficient service delivery; 
  • Monitoring and reporting to ensure compliance with reporting requirements; 
  • Effectively lead teams and inspire others to achieve goals through innovation, quality and excellence; 
  • Governance and risk to ensure that all risk are identified and mitigated in accordance with the regulations, Municipal structures and SLAs. 
 
Leading Competencies: 
  • Computer Literacy (Microsoft Word and Excel); 
  • Good communication (verbal and written) skills; 
  • Coordinating skills; 
  • Strategic Direction and Leadership; 
  • People Management; 
  • Financial Management; 
  • Change Leadership; 
  • Stakeholder Management; 
  • Conflict Management. 
 
Core Competencies: 
  • Basic Knowledge of strategic business planning and the ICT field; 
  • Knowledge of ICT processes in a Public Safety environment; 
  • Knowledge of the IIOC system, data management, strategic planning, and the City’s ICT infrastructure would be an added advantage; 
  • Knowledge of City policies; 
  • Ability to apply relevant directive skills; 
  • Knowledge of the Republic of South Africa,1996: 
  • Constitutional law; Corruption Act; SAPS Act; Telecommunications Act; The Computer Evidence Act; Protection of Personal Information Act; Promotion of Access to Information Act (PAIA). 
 
“All suitably qualified candidates are encouraged to apply and will be considered. The City of Johannesburg applies the principles of employment equity as per National legislation and policy guidelines and will consider designated groups in line with these requirements. Preference will be given to previously disadvantaged groups including those with disabilities. Appointments will be made in accordance with the approved Employment Equity Plan to promote its equitable representation in terms of race, gender and disability.” 
 
Please take note that only online applications will be considered. Please apply by using the following link below: 
https://share-eu1.hsforms.com/1kZ_OjOtfRU-j683AWQRHoQew554  
APPLY ONLINE VIA THIS LINK: www.joburg.org.za
ENQUIRIES ONLY: 
Contact Person: Judy Maswanganye 
Tel No: 011 064 0985 
CLOSING DATE: THURSDAY, 05 OCTOBER 2023 
 
Applicants are respectfully informed that, if no notification of appointment/response is received within six (6) weeks of the closing date, they must accept that their application was unsuccessful. By submitting your application for a position at the City of Johannesburg, you are consenting that the personal information submitted as part of your application may be used for the purposes of the Recruitment and Selection and related process. In terms of the Talent Acquisition Policy of the City of Johannesburg, you hereby consent to the following risk checks should your application be shortlisted: 
  • Credit Record, 
  • CV validation, 
  • Employment record verification, 
  • Criminal check, 
  • Identity validation.