CITY OF JOHANNESBURG – INVESTIGATION OFFICER

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APPLICATION REQUIREMENTS 
• Complete the online job application form and attach all relevant and updated documents (Certified Qualification/s/Certificates, ID, and CV). 
• Applicants should take note that they can be required to provide proof of original documents during the selection process. 
• You will be requested to provide a brief description of your work experience relating to the vacancy. 
• Applicants with membership to professional bodies need to provide a membership number and expiry date. 
• If you are an internal applicant, your employee number will be required. 
 
DISCLAIMER
• The City of Johannesburg applies the principles of employment equity as per the National legislation and policy guidelines and will consider designated groups in line with these requirements. We are an equal opportunity employer. 
• By submitting your application for a position at the City of Johannesburg, you are consenting that the personal information submitted as part of your application may be used for the purposes of the Recruitment and Selection and related process. 
• However, registering your CV and/or receipt and acknowledgement of any kind shall not be an indication that your application will be successful and/or lead to employment. 
• The City of Johannesburg shall not be liable for any damage, loss or liability of whatsoever nature arising from your use of the job opportunity section of this website. 
• The City of Johannesburg reserves the right not to make an appointment.

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INVESTIGATION OFFICER 
Department: Office of the Ombudsman 
Branch: Complaints and Investigations 
Designation: Investigation Officer 
Remuneration: R29 850.81 pm (basic salary excluding benefits) 
Location: Sappi Building 2nd & 3rd Floor, East Wing, 48 Ameshoff Street, Braamfontein 
 
Minimum Requirements: 
• Grade 12/ NQF level 4 plus diploma in Law (NQF level 6). 
• 1 – 3 years’ experience in handling of complaints / investigation and customer service environment. 
• Knowledge and understanding of local government legislations, systems process, and programmes. 
 
Primary Function: 
Assist in investigation of all complaints relating to alleged act maladministration where members of the public are alleged to have suffered an injustice because of such maladministration by the administration or any of its employees and where such acts allegedly infringe upon the Constitutional rights of an individual, are investigated and dealt with in a proper manner. 
 
Key Performance Areas: 
• Assist in the investigation of any alleged act or omission or any attempt by an employee service in the municipality or municipal entity which constitute any maladministration in the affairs of the municipality to the prejudice of am members of the public; 
• Assist in engaging the public to promote the knowledge and awareness of the Office of the Ombudsman role and responsibilities; 
• Assist in compiling reports relating to investigation work in the Office of the Ombudsman and monitor implementation recommended corrective action; 
• Assist in investigation complaints of human rights violation by the administration of the municipality. 
 
Leading Competencies: 
• Customer Relationship Management; 
• Extensive drive and perseverance; 
• Team orientated 
• Deadline driven; 
• Conflict handling; 
• Batho Pele; 
• Attention to detail. 
 
Core Competencies: 
• Computer Literacy (Microsoft Word and Excel); 
• Communication (verbal and written); 
• Interpersonal; 
• Report writing. 
 
All suitably qualified candidates are encouraged to apply and will be considered. 
 
The City of Johannesburg applies the principles of employment equity as per National legislation and policy guidelines and will consider designated groups in line with these requirements. 
 
ENQUIRIES ONLY: 
Contact Person: Mthunzi Kunene 
Tel No: (010 288 2800 
Please take note that only online applications will be considered. 
https://share-eu1.hsforms.com/1u6hKy0MfT4misAzTkkbjHQew554
APPLY ONLINE VIA: www.joburg.org.za
 
CLOSING DATE: THURSDAY, 06 OCTOBER 2022 
 
Applicants are respectfully informed that, if no notification of appointment/response is received within six (6) weeks of the closing date, they must accept that their application was unsuccessful. By submitting your application for a position at the City of Johannesburg, you are consenting that the personal information submitted as part of your application may be used for the purposes of the Recruitment and Selection and related process. In terms of the Talent Acquisition Policy of the City of Johannesburg, you hereby consent to the following risk checks should your application be shortlisted: 
• Credit Record, 
• CV validation and 
• Employment record verification, 
• Criminal check, and 
• Identity validation.