CITY OF EKURHULENI

 



CALL CENTRE OPERATOR: DEMS21164

Closing Date 2026-05-13

Department Community Safety Department (2024)

Location City of Ekurhuleni

Remuneration R 307 632 to R 421 968 - Basic salary per annum (plus benefits)

Assignment Type Permanent

 

Minimum Requirements:

  • Grade 12 or NQF4
  • 1 year work experience in similar environment

 

Core Responsibilities:

  • Receive and handle incoming calls on the emergency switch board and radio communication.
  • Operation and utilization of computer aided dispatch system that incorporates voice, electronic and data means
  • Use standard emergency communication operational procedures
  • Maintain accurate electronic logs of all emergency and non-emergency calls and departmental fleet and personnel movement
  • Operate and monitor all non-verbal communications systems, including linked direct alarm systems and surveillance systems within the centre in a professional and efficient manner.
  • Perform critical incident management operational level task
  • Perform emergency communication related administrative duties
  • Ensure that completed work adhere to governance and legislative requirements
  • Adhere to specified standards, policies and SOPs to prevent and reduce wastage on financial resources
  • Support the instituting of Customer Service Orientation
  • Support the instituting of people and productivity management

 

 

 

 

Enquiries: Tel: 0860 54 3000

 

Candidates may be requested to submit proof of the NQF level applicable to the qualifications they have obtained.

 

Should candidates not be informed of the outcome of the application within six weeks of the closing date, it should be regarded as having been unsuccessful. The City of Ekurhuleni subscribes to the principles of the Employment Equity Act and reserves the right to appoint, not appoint or to appoint laterally.

 

PLEASE APPLY HERE