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AIR TRAFFIC AND NAVIGATION SERVICES COMPANY (ATNS) VACANCIES
AIR TRAFFIC AND NAVIGATION SERVICES COMPANY (ATNS)
EXECUTIVE ASSISTANT: CATA OFFICER
Listing reference: atns_000540
Listing status: Online
Apply by: 12 November 2024
Position summary
Industry: Aviation & Aerospace
Job category: Others: Administrative Support and Secretarial
Location: Kempton Park
Contract: Permanent
Remuneration: Market Related
EE position: No
About our company ATNS
Introduction
Responsible to provide high level administrative support and assistance to the executive and to ensure the smooth and efficient running of the executive’s office.
Job description
Office Management: Act as first point of contact, representative and information source for the executive’s office, and respond to basic queries and requests for information and meetings. Receive and welcome guests and visitors courteously and efficiently. Screen all incoming calls of the executive and divert or take messages. Respond to queries where possible on behalf of the executive in their absence. Arrange meetings, prepare agendas when required, obtain inputs from all parties concerned, and ensure that all relevant documentation is in order. Manage and maintain the executive’s schedule with due consideration of the Corporate Calendar and relevant events, demonstrating an awareness and understanding of business priorities and challenges. This includes daily time management and consultation with relevant stakeholders to ensure optimisation of the executive’s time, availability and contribution. Maintain a proper system for handling the receipt and distribution of incoming and outgoing mail, emails, and publications.
Administration: Prepare and process documents and correspondence using appropriate MS Office packages within the required timelines for review and approval by the executive:
- Distribute to relevant parties
- Liaise with courier services for delivery
- Follow up with intended recipients to ensure receipt thereof
Stakeholder Relations Management: Establish and maintain sound relationships with all relevant stakeholders including Exco members, the divisional management team, and relevant staff and stakeholders. Liaise with and engage relevant stakeholders courteously and competently in dealing with issues and queries, assisting with communication to and from the executive’s office, and managing incoming and outgoing instructions and responses to and from the executive. Follow executive office protocol at all times, i.e. the way things are done in terms of executive office management processes, practices, and in managing stakeholder relationships. Ensure that the ATNS corporate identity is accurately reflected in and around the executive’s office, i.e. in brochures, booklets, stationery, etc. Liaise and interface with relevant internal and external stakeholders such as suppliers, government officials, and other executives, conveying information accurately, competently and courteously whilst maintaining the required level of confidentiality and discretion. Maintain effective communication channels at all times to keep the executive informed of important issues whether in the office or travelling.
Minimum requirements
Minimum Qualifications
· 3-Year Secretarial Diploma including Office Management or equivalent qualification
Minimum Experience
· Minimum 6 years’ experience in a secretarial role
· Experience in the running and coordination of a senior manager /executive’s office is required
APPLY
CLIENT RELATIONS OFFICER
Listing reference: atns_000539
Listing status: Online
Apply by: 12 November 2024
Position summary
Industry: Aviation & Aerospace
Job category: Media and Information
Location: Kempton Park
Contract: Permanent
Remuneration: Market Related
EE position: No
About our company ATNS
Introduction
Applications are invited for the position of Client Relations Officer (Peromnes Grade 10) based at ATNS Aviation Training Academy. The successful applicant will be reporting to the Manager: Customer and Student Relations.
Job description
Establish sound relationship with clients before meeting them at ATA: Acknowledge receipt and respond to client service requests within 48 hours. Process the enquiries by prospective clients. Prepare for client arrival by obtaining non-ATNS delegates arrival details from Training Information System, by ensuring that arrangements are finalized to transport non-ATNS delegates from the airport to their accommodation prior to their arrival and by ensuring that an ATA representative meet non-ATNS delegates upon arrival at the airport.
Strengthen relationships upon meeting Clients at ATA or any other place: Receive delegates on the first day of their course at the ATA. Manning registration Desk. Prepare for the ATA Induction i.e., Arrange a venue for the Induction, ensure sufficient OHAS forms are available, Medical History forms, Induction Booklets, Welcome Messages, fill hi-tech request form, etc. Present ATA Induction to the delegates. Introduce ATA Delegate Portal to the delegates. Forward confirmation of arrival of international delegates to relevant parties. Sensitize ATA staff of the Culture, Religion and Social behavior of the international delegates.
Strengthen relationship while at ATA: Communicate and interact with delegates daily to obtain daily feedback and inputs from the delegates. Monitoring and Coordination of student’s affairs, i.e. Visas Assistance, Transportation, Telephonic Services, etc. Implement Customer Service Initiatives. Coordinate Photography i.e. ensure that photos are taken for every course commencing. Monitoring and handling of Customer Complaints. Regularly monitor suggestion box. Follow up and respond to delegates’ suggestions and queries. Forward relevant Delegate Evaluation Reports to CRM monthly. Attend to delegate illness/request for medical assistance by referring them to the M: TS&A for approval of medical assistance. Arrange monthly international ATNS delegate excursions with specific attention to transport to and from the visiting site, transport to and from the ATA, guest lodge arrangements, entry fees and pre-prepared lunches. Attend to planned ATA facility tours. Continuous Interactions with Service Providers. Collect Ezine information and send to Marketing for publication. Monitor Kiosk sales and inventory. Ensure monthly Stock take is updated
Liaise and Coordinate the format of Certifications/ Graduation Ceremonies with reference to the ATA Internal Procedure: Liaise and coordinate the format of Certification Graduation and End of Course Ceremonies. Coordinate and arrange the IATA graduation events. Coordination of all events in conjunction with ATNS Marketing. Confirmation of flight details for delegates on request. Administer Alumni registrations. Verify and check Alumni Content and send to Marketing for publication. Update Alumnus Database
Ensure Post Course Phase Feedback and Evaluations is obtained from external Organisation after completion of course: Ensure post-course feedback is issued to external organizations four months after completion of course. Ensure that the post-course feedback is obtained from the external organization four months after completion of course.
Minimum requirements
Minimum Qualification
· 3-Year Diploma in Public Relations/Customer Relations
Minimum Experience
· 2 years’ experience in client relations or marketing environment
APPLY