SOUTH AFRICAN REVENUE SERVICES (SARS)

FUNCTIONAL ANALYST: BUSINESS SYSTEMS

Position Reports to:   Manager: IT Business Relations

Division: Enterprise Design - Enterprise

Location: Head Office Pretoria

Advert Closing Date: 06 September 2026

About the Position

SARS is looking for a skilled, experienced, results driven Analyst with good technical and Information Systems knowledge who is highly competent in the support of EXCO and VIP staff members. S/he is inspiring with ability to work with great teams and contribute towards our higher purpose and service orientation. S/he will be part of a team that does system maintenance and support for SARS Top leadership to ensure they can deliver on their critical business functions.

Job Purpose

To perform business analysis tasks by specialising in supporting stakeholders of a specific system application, maintaining the system, and handling user enquiries, user issues, and enhancements to the system, under guidance and supervision. To have a deep understanding of a specific application or set of applications he or she supports, how users use the application, and what other systems integrate with the application.  

Education and Experience

Minimum Qualification & Experience Required

Higher Certificate (NQF 5) in IT AND 3 years' IT experience 

ALTERNATIVE #

Senior Certificate (NQF 4) AND 4 years' IT experience.

Job Outputs:

Process

• Share transactional results and queries within your work area according to established policies and quality standards.
• Support the refinement and creation of standards, procedures, and processes specific to your field to drive ongoing improvements in quality and service.
• Assist with change initiatives by offering relevant support in your area.
• Meet contracted performance goals and quickly escalate any unresolved issues related to delivery or quality to management and process owners.
• Use your expertise to recognize and develop solutions that enhance service delivery and boost quality.
• Plan and organize your activities effectively to foster continuous improvements in quality and service within your work area.
• Report transactional and process-related activities following guidelines to ensure timely information for decision-making.
• Stay alert for potential violations of procedures or codes of conduct and escalate them as necessary.
• Take responsibility for achieving agreed-upon work outputs while meeting set parameters, quality standards, and client service expectations.
• Make sure all completed tasks comply with relevant policies, procedures, governance requirements, and legislation, and report any deviations or discrepancies.
• Build and maintain productive relationships with colleagues and SARS stakeholders to reach shared objectives.
• Review assigned incident inventory on the management console.
• Analyze production inventory received through management reports.
• Investigate all allocated queries to determine their root cause.
• Request additional information when details are missing.
• Replicate defects in the testing environment with thorough documentation.
• Carry out comprehensive system regression and stability tests when implementing fixes; help identify suitable workaround solutions for system issues.
• Create User and Functional Requirements Specifications for production fixes.
• Collaborate with peers across departments.
• Coordinate with business partners and both internal and external development teams.
• Provide regular updates to management regarding trends, escalations, and decisions that require attention.
• Contribute to end-user training and education, such as compiling and updating FAQ materials in a knowledge base.
• Present complex technical concepts and solutions in clear, non-technical language to facilitate understanding.

Governance

• Comply to set governance and compliance procedures and processes related to an area of work and continuously identify and escalate risks.
• Ensure that completed work adhere to relevant policies, procedures, governance and legislative requirements and report on deviations & discrepancies.

People

• Drive own performance and development in order to achieve and improve on work outputs in line with required response time, quality and service delivery standards.
• Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.

Finance

• Adhere to specified policies, standards, legislation and procedures to prevent wastage on resources, unauthorised expenditure and wasteful expenditure and report violations.

Client

• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Ensure client satisfaction by engaging and delivering a service that is consistent, seamless, quick and error free.

Behavioural competencies

• Honesty and Integrity 
• Attention to Detail
• Commitment to Continuous Learning
• Organisational Awareness
• Building Sustainability
• Fairness and Transparency
• Analytical Thinking
• Accountability
• Conceptual Ability
• Trust
• Respect
• Problem Solving and Analysis

Technical competencies

• Business IT Systems
• Business Knowledge
• Computer Literacy
• Customer Relationship Management
• Data Collection and Analysis
• Efficiency improvement
• Functional Policies and Procedures
• IT Business Analysis
• Planning and Organising
• Relationship Building
• Reporting
• System Thinking

Compliance Competency

• GOC Confidential

Employment Equity

The Employment Equity policy of SARS will be considered as part of the recruitment and selection process and Persons with Disabilities are encouraged to apply. Successful candidates will be required to undertake an oath of secrecy, pre-employment screening, case study, pre-assessment, psychometric assessment and or vetting, and a declaration of private interest. The appointment is also subject to appropriate reference(s) and security clearance where applicable. 

PLEASE APPLY HERE