OMBUD FOR FINANCIAL SERVICES PROVIDERS (FAIS OMBUD)

CLIENT CARE GRADUATE

Gauteng

Job Reference Number: REC26-07

Department: Client Care

Business Unit:

Industry: Call Centre

Job Type: Contract

Positions Available: 1

Salary: Market Related

FAIS Ombud is established in terms of the Financial Advisory and Intermediary Services Act, 37 of 2002 (the FAIS Act). Its objective is to consider and dispose of complaints in a procedurally fair, informal, economical and expeditious manner and by reference to what is equitable in all circumstances. The FAIS offices are in the east of Pretoria

Job Description

In order to discharge its mandate, the FAIS Ombud seeks to appoint Graduate Trainees as part of the Graduate Recruitment Programme. This is a structured programme specifically designed to produce a pipeline of competent trainee entrants to the labour market.

Duration - The duration of the programme is twelve (12) months.

Roll out of the Programme: Recommended candidates will be given an opportunity to learn under a dedicated mentor. The Graduate will be assigned to the Client Care Department and exposed to various competency-based training.

Benefits of the programme:

• Exposure to working in a target-driven environment on complaints received by the public against financial service providers and to move same towards a resolution in a procedurally fair, informal, economical and expeditious manner.
• Working in a team of experienced lawyers, financial planner(s), Investigators and negotiators.
• Opportunity to be part of an established statutory office and a Mentorship Programme.

Job Requirements

• South African citizen with a valid South African Identity document.
• Office Administration Diploma (NQF 6)
• Passion for public service and an interest/desire to work in the Financial Sector.
• Strong academic background.
• Must be able to work in a stressful environment, willing to learn and work extra hours.
• Energetic, self-driven and deadline-driven.
• Must be computer literate.

Key Performance Areas:

• Register new complaints.
• Assess whether a complaint falls within jurisdiction in terms of the FAIS Act or the
• Assist and guide complainants in whether their complaint falls within the jurisdiction of the
• Extract the essence of the complaint from available information provided and request additional information where required.
• Refer complaints that do not fall within the jurisdiction of the FAIS Act and FSOS Act to other relevant entities.
• Liaise with complainants and financial service providers

Other Key Competencies: 

The candidate must demonstrate the following skills: People management, presentation skills, problem-solving, interpersonal and conflict management skills, in-depth knowledge of the Human Resource value chain, the ability to perform consistently under pressure, and be team-oriented.

Preference will be given to the black female designated group and people living with disabilities, to advance the achievement of the office’s EE targets.

Please note that correspondence will only be entered into with shortlisted candidates, and FAIS OMBUD reserves the right not to appoint if a suitable candidate is not identified.

Recommended candidates will be required to undergo a comprehensive background check, which may include security screening, psychometric testing, and verification of credentials

Interested applicants can apply for the position at https://faisombudjobs.mcidirecthire.com/  by 25 September 2026. Inquiries may be directed to Ms. Gontse Setseta at 012 762 5000.

PLEASE APPLY HERE