GOVERNMENT PENSIONS ADMINISTRATION AGENCY (GPAA)

 
NOTE : Take Note Of The Disclaimer Mentioned On Each Advert During Covid Lockdown. It is mandatory that applications with supporting documentation, including signed Z83 be emailed to the respective email addresses indicated on each advert. Ensure that you use the correct inbox/email. Applications send to the incorrect inbox will be deemed a regret. Ensure to sign your Z83 before you scan it. Please use your signature or valid e-signature and not your name written in block/typed print. A Z83 not signed will be deemed a regret. Only send documents related to the requirements in the advert. From 1 January 2021, a new application for employment (Z83) from will be effective. Should an individual wish to apply for a post on or after 1 January 2021, he/she will be required to submit the new application for employment form which can be downloaded at www.dpsa.gov.za-vacancies. From 1 January 2021 should an application be received using the incorrect application for employment (Z83), it will not be considered. Requirements: Applications must be submitted on form Z83, obtainable on the internet at http://www.gpaa.gov.za (Originally signed and scanned). The relevant reference number must be quoted on all documentation and on the subject heading of the email. Application should consist of (1) a comprehensive CV (specifying all experience and duties, indicating the respective dates MM/YY as well as indicating references with full contact details) (2) copies of all qualifications (including matriculation), Identity document, valid driver’s license (where driving/travelling is an inherent requirement of the job) and proof of citizenship if not RSA Citizen. Failure to submit the above information will result in the application not considered and deemed a regret. The candidate must agree to the following: Shortlisted candidates must be available for virtual interviews at a date and time determined by GPAA. Applicants must note that pre-employments checks and references will be conducted once they are short-listed and the appointment is also subject to positive outcomes on these checks, which include but not limited to: security clearance, security vetting, qualification/study verification, citizenship verification, financial/asset record check, previous employment verification and criminal record. Applicants will be required to meet vetting requirements as prescribed by Minimum Information Security Standards. It is the applicant’s responsibility to have foreign qualifications evaluated by the South African Qualifications Authority (SAQA). Correspondence will only be conducted with the short- listed candidates. If you have not been contacted within six (6) months after the closing date of this advertisement, please accept that your application was unsuccessful. The candidate must take note of: It is intended to promote representativeness through the filling of these posts and the candidature of persons whose promotion/ appointment will promote representativeness, will receive preference. Disabled persons are encouraged to apply. For salary levels 11 – 15, the inclusive remuneration package consists of a basic salary, the state’s contribution to the Government Employees Pension Fund and a flexible portion in terms of applicable rules. SMS will be required to undergo a Competency Assessment as prescribed by DPSA. All candidates shortlisted for SMS positions will be required to undergo a technical exercise that intends to test the relevant technical elements of the job. One of the minimum requirements for SMS is the pre-entry certificate. For more details on the pre-entry course visit: https://www.thensg.gov.za/training-course/smspre-entry-programme/. The GPAA reserves the right to utilize practical exercises/tests/competency assessments for non-SMS positions during the recruitment process (candidates who are shortlisted will be informed accordingly) to determine the suitability of candidates for the post(s). The GPAA reserves the right to cancel the filling/not to fill a vacancy that was advertised during any stage of the recruitment process. The successful candidate will have to sign and annual performance agreement and will be required to undergo a security clearance.

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OTHER POSTS
 
 
SENIOR CLIENT LIAISON OFFICER: EGLS REGIONAL OFFICE REF NO: SCLO: EGLS/2021/10-1P
SALARY : R477 090 per annum (Level 10), (basic salary)
CENTRE : Pretoria Head Office
 
REQUIREMENTS : A relevant three year B degree/national diploma or equivalent three year qualification (minimum 360 credits) with 5 years’ experience in the Client Relations Management environment of which two (2) years should be in a supervisory role. Valid driver’s license is mandatory, at least two years old (a copy must be attached to the application). Proficiency in English is a requirement and the ability to speak any of the other official languages spoken in the province where applying. Geographical knowledge of the province for which application is made. Excellent customer relations experience. The applications of individuals currently residing in Gauteng Province may receive preference. Knowledge of Employee Benefits. Knowledge of Client relations management. Knowledge of GEPF services and products. Geographical knowledge of the region. Knowledge of two indigenous languages spoken in the region. Good analytical skills. Good customer relations skills. Good problem solving skills. Good communications skills both written and verbal. Outgoing personality. Ability to build strong network relationships. Ability to work in a team. Excellent presentation skills.
 
DUTIES : The incumbent will be responsible for a wide variety of tasks which includes but are not limited to the following: Providing education and training: Conduct training to HR unit on correct completion of documentation to be submitted to GPAA. Oversee and conduct workshops and roadshows to members, employers and stakeholders to create understanding of products used and processes to be followed. Market new services offered by GPAA by conducting training of new/current users, including e Channel/PCM. Promote compliance with GPAA’s processes and procedures. Conduct Induction programme to employees and stakeholders where explanation of GPAA will be given with related processes. Plan, develop education materials, monitor and evaluate the programme and conduct presentations to HR unit about Retirement member campaign. Conduct training of new/current e-Channel/PCM users to ensure compliance on management of SLA. Compliance of employer and stakeholders: Ensuring compliance of performance from the employer departments. Follow-up/trace missing information on outstanding documents in order to enable finalization of the process. Ensure all institutions doing terminations are trained and fully utilizing e-Channel/PCM. Monitor and analyse documents received on E-Channel/PCM to provide feedback to department on core issues identified. Monitor documents received on EChanel/ PCM on a daily basis. Ensure that SLA’s are adhered to. Ensure that GPAA rules, products and processes are understood and adhered to. Enquiry management (General and RMC): Check member queries using technology available and resolve on site. Provide information regarding member cases. Facilitate meetings with relevant client departments in resolving administrative issues. Confirm member status with employer (RMC). Update member information on the RMC portal application. Requesting and receiving additional information from employer with regard to GEPF and related product documentation. Interaction with Compensation Fund regarding IOD enquiries Collection of GEPF and related product documentation (including medical pensions and IOD): Pre-verification of documents received from employer, member and third party. Checking and capturing of documents. Bar coding, linking and indexing of documents. Scanning documents onto PEKWA. Quality assurance of each case using control sheet. Collect supporting documents for RMC processes. Collect original awards from employer regarding IOD. Manage and development of staff: Manage the performance of the unit (CLO’s) which involves coaching, mentoring, and take corrective action (including disciplinary action) where required, develop performance standards and evaluates team and individuals. Monitor staff regarding human resource such as leave, recruitment and grievances (Keeping records). Compile the work plans for the section including the consolidation of operational plans into the directorate’s overall work plan.
 
ENQUIRY : Kananelo Mokebe on Tel No: 012 399 2529
APPLICATIONS : It is mandatory to email your application with the relevant supporting documentation to rhone@telebest.co.za
 
NOTE : # Disclaimer during COVID 19 lockdown stages: Take note of the new requirements regarding a new Z83 effective 1 January 2021 as per the DPSA regulations. (Information contained in the footer quoting the reference number in the subject heading of the email. The certification of all supporting documents will be expected of the shortlisted candidates only during the challenges experienced with the COVID-19 pandemic. Interviews will/may be conducted via a virtual medium which will be discussed with each shortlisted applicant. The applicant should have the necessary data and equipment for this purpose. Correspondence will only be conducted with the short-listed candidates. If you have not been contacted within six (6) months after the closing date of this advertisement, please accept that your application was unsuccessful. Note: The purpose of the position is to provide client outreach, education and employer compliance within GPAA. One permanent position of Senior CLO is currently available at EGLS Regional Office based in Gauteng (Pretoria Head). 
Applications enquiries: Courtney Usher on 011 789 8282
 
 
 
 
 
 
OFFICE SUPERVISOR: EGLS REGIONAL OFFICE REF NO: OS/EGLS/2021/10 –1P
SALARY : R382 245 per annum (Level 09), (basic salary)
CENTRE : Pretoria Head Office
 
REQUIREMENTS : A degree or equivalent three year qualification (with minimum 360 credits) with a minimum of 4 years’ experience in customer service management which include at least 2 years supervisory experience. Computer literacy that would include a good working knowledge of Microsoft Office products. A Valid driver’s license is mandatory, at least two years old (a copy of the license should be attached). Proficiency in English is a requirement and the ability to speak any of the other official languages spoken in the province where applying. The applications of individuals currently residing in the Province applying for may receive preference (Gauteng). Knowledge of Employee Benefits. Knowledge of Client Relations Management. Knowledge of GEPF services and products. Geographical knowledge of the region. Knowledge of Project Management. Knowledge of the Retirement Fund Industry. Knowledge of PFMA. Good analytical skills. Good customer relations. Problem solving skills. Presentation skills. Ability to communicate at all levels. Excellent leadership skills. Organizing and coordination skills. Ability to build strong networking relationships. Ability to work in a team.
 
DUTIES : The incumbent will be responsible for a wide variety of administrative and client service tasks which includes the following but not limited to: Supervise effective operations management within the branch office: Implement and maintain an operational annual performance plan complemented by action plans for service delivery in the Branch office; Provide inputs and advice on policy development and ensure the effective implementation thereof. Ensure effective workflow and capacity planning. Implement and review all processes to ensure accuracy and efficiency in operations execution. Implementation of the Batho Pele Principles within the Branch office in all interactions with internal and external customers. Provide input to the Provincial manager to enable achievement of operational GPAA strategic objectives. Implement, interpret and manage statistical information on service standards. Implement quality assurance and data quality strategies and actions. Implementation of Standard Operating Procedures. Implementation of Risk Management plan and report on risk according to the required format. Generate and submit reports accurately and timeously. Inform the Provincial manager about work progress, problems and corrective measures applied. Track, resolve and escalate delays on the payment process. Supervise provincial service channels (mobile, walk in center, provincial e-mail enquiries and telephonic enquiries). Support the development and implementation of continuous improvement of customer relations. Ensure customer satisfaction surveys are conducted. Physically ensure inspection and conduct office based auditing of procedures. Ensure compliance to audit findings. Provide administrative support in compliance to SHERQ. Attend to queries and complaints from stakeholders/clients. Implement quality assurance and data quality strategies and actions. Effective supervision of provincial/branch administrative processes and activities: Allocate daily activities. Attend to queries and complaints from stakeholders/clients. Implement quality assurance and data quality strategies and actions. Coordinate administrative support at outreach initiatives. Monitor risk and compliance within the provincial office: Coach and guide staff on compliance to all relevant regulatory, internal and external requirements. Implement a risk management plan and report on all risk according to required format. Provide input into risk register. Analyze, interpret and implement departmental policies. Promote a corruption free environment. Supervise, interpret, implement and apply directives and policies applicable to the department. Physically ensure inspection and conduct office based auditing of procedures. Monitor compliance to audit findings. Provide administrative support in compliance to SHERQ regulations. Maintain relationships with all relevant stakeholders/clients to support service delivery in the province: Maintain partnerships with various internal and external stakeholders/clients in order to enhance service delivery in line with GPAA strategic objectives. Ensure that various stakeholders/clients enquiries or complaints are directed to relevant officials for resolution. Coordinate, support and track the resolution of various stakeholder/clients enquiries and complaints. Ensure successful business transformation within Provincial Office: Assist the change champion in transformation and communicate, motivate and drive change initiatives within the office. Provide input and implement performance improvement initiatives. Ensure successful implementation of system and process enhancements, updates and amendments within the office. Implement and maintain internal control processes for the section: Recommend internal procedures and processes which will improve effectiveness and efficiency of the section and ensure adherence. Research latest trends and developments relating to the section, recommending plans to improve service delivery to the Manager. Provide information for management forums within GPAA, contributing accurate details to enable sound decision making. Section Management: Deal with queries and escalated issues in timely manner, achieving resolution. Manage the performance of direct reports in accordance with the GPAA performance management policy and procedure. Identify training and development needs, implementing plans to address requirements, as appropriate. Manage staff resources and productivity, minimising absenteeism. Compile work plans for the section achieving a consolidation of operational plans. Discipline staff in accordance with organisational codes and procedures so that improvement is shown. Facilitate communication through appropriate structures and systems. Monitor compliance to allocated budget, raising non-compliance identified with the manager.
 
ENQUIRY : Kananelo Mokebe Tel No: 012 399 2529
APPLICATIONS : It is mandatory to email your application with the relevant supporting documentation to rhtwo@telebest.co.za
 
NOTE : # Disclaimer during COVID 19 lockdown stages: Take note of the new requirements regarding a new Z83 effective 1 January 2021 as per the DPSA regulations. (Information contained in the footer). Quoting the reference number in the subject heading of the email. The certification of all supporting documents will be expected of the shortlisted candidates only during the challenges experienced with the COVID-19 pandemic. Interviews will/may be conducted via a virtual medium which will be discussed with each shortlisted applicant. The applicant should have the necessary data and equipment for this purpose. Correspondence will only be conducted with the short- listed candidates. If you have not been contacted within six (6) months after the closing date of this advertisement, please accept that your application was unsuccessful. Note: The purpose of the role is to coordinate the administration of the client services at the EGLS Regional Office and its Satellite offices. One permanent position for an Office Supervisor EGLS Regional Office is currently available in Pretoria. 
Application enquiries: Courtney Usher on 011 789 8282