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CITY OF TSHWANE
 
INTERNAL/EXTERNAL JOB FORUM 
 
Our policy is to provide equal employment opportunities to all qualified persons without regard to race, religious belief, age, national origin, marital status, disability, HIV status, gender, social origin, culture, political opinion, conscience and sexual orientation. Persons with disabilities are encouraged to apply. The City of Tshwane is committed to employment equity. Preference may be given to appointable applicants from the underrepresented designated groups in terms of the City of Tshwane Employment Equity Plan. 
 
The City retains the right not to make an appointment and to verify all information provided by candidates. A process of progressive elimination will also be embarked upon in instances where a considerable number of applicants meet the minimum requirements for a position. 
Applicants should note that they will be required to provide proof of their qualifications or any other relevant documents (certified copies or original documents) during the selection process. Appointments will be subject to the positive verification of qualifications (from Grade 12 upwards). Any misrepresentation of qualifications or information on the application of an applicant, failure to present proof of claimed qualifications or fraudulent qualifications will disqualify a candidate for appointment. If it is an internal candidate, they may be disciplined for misconduct. 
 
The online system closes at midnight on the closing date and no late applications can be accepted. If you do not receive correspondence from our office within 21 days of the application’s closing date, please consider your application unsuccessful.
 
 
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The City of Tshwane seeks to fill the positions as indicated in this job forum on a permanent basis. 
 
The complete job forum can be accessed by visiting the City of Tshwane public website (https://www.tshwane.gov.za) and clicking on the Tshwane Careers link and then on Job Forum. 
 
BOTH INTERNAL AND EXTERNAL CANDIDATES MUST APPLY VIA THE EXTERNAL PORTAL USING PRIVATE EMAIL ADDRESSES IN THE DOMAIN BELOW 
Please apply online by visiting the City of Tshwane public website (https://www.tshwane.gov.za) and click on the Tshwane Careers link (Tshwane Careers is also located under the E-SERVICES link on the website). 
 
Closing date: 20 March 2026 
(Online applications will close at midnight.) 
 
General enquiries: LJ Moleli (012 358 4346) 
Recruitment Centre 
Upper Ground Level, Middestad Building 
252 Thabo Sehume Street 
Pretoria CBD 
 
If you have trouble registering your profile or applying for these positions, send an email with a detailed description of the error or problem to erecruithelp@tshwane.gov.za.
 
Do not submit your application to this email address – it will not be accepted.
 
 
 





​PROFESSIONAL
 
DEPARTMENT: CUSTOMER RELATIONS MANAGEMENT
Division: Customer Relations Process Management
Section: Customer Relations Management Monitoring, Evaluation and Enhancement
Location: All regions
Reference number CRMD039-2026
Position DIRECTOR: CUSTOMER RELATIONS MANAGEMENT MONITORING, EVALUATION AND ENHANCEMENT
To be advertised Internal
This position seeks to attract African female African male Coloured female Coloured male Indian female Indian male White female White male Person with disability All categories
Job level T18
Scale R917 328,00 – R1 274 052,00 per annum
Estimated remuneration package R1 338 614,00 – R1 792 657,00 per annum
 
Job purpose
To oversee and manage customer relations monitoring, evaluation and enhancement services
 
Appointment requirements
  • An appropriate three-year career-related tertiary qualification (national diploma or degree) in Public Administration, Management or any other study field related to the position
  • At least nine years’ working experience in a customer relations management environment with four years of managerial experience
  • Compliance with the unit standards of the Local Government: Municipal Finance Management Act, 2003 (Act 56 of 2003) as prescribed by Regulation 493 of 15 June 2007, as published in Government Gazette 29967 of 15 June 2007, will be an added advantage
  • A valid Code B driving licence
  • Computer literacy with knowledge in SAPCRM, SAP BW/BI/SAPBO
  • Must undergo a criminal record check and such a person shall allow their fingerprints to be taken by the Tshwane Metro Police Department at own cost
 
Personal attributes and/or competencies
Knowledge in operational efficiency management, strategy development, business intelligence and customer interaction points; ability to be ethical and professional; interpersonal relationship skills; ability to be client orientated and customer focused; change readiness skills; coaching and mentoring skills.
 
Primary function
  • Execute generic management functions of the section, including human resources (performance management of all deputy directors), culture and change management, strengthening and promoting good governance and exercising strategic leadership
  • Positions for JF 15/2026 located at www.tshwane.gov.za at the Tshwane Careers link
  • Execute generic financial functions, including managing the sectional budget and expenditure in line with the Local Government: Municipal Finance Management Act, 2003
  • Identify and define immediate, short- and long-term objectives of the section in line with departmental and City-approved strategies, the Service Delivery and Budget Implementation Plan and the Integrated Development Plan
  • Oversee and manage the outputs of customer care business intelligence, customer interaction and touch, continuous improvement and operational efficiency
 
SAP S70011351
New/natural attrition WPC approved
Enquiries J Ramalepe (012 358 9006), R Smith (012 358 1303) or T Manamela (012 358 5238)
 
 
 
 
 
 
 
PROFESSIONAL
 
DEPARTMENT: CUSTOMER RELATIONS MANAGEMENT
Division: Contact Centre Operations
Section: Virtual Contact Centre
Location: All regions
Reference number CRMD040-2026
Position FUNCTIONAL HEAD: OUTBOUND CONTACT CENTRE
To be advertised Internal External
This position seeks to attract African female African male Coloured female Coloured male Indian female Indian male White female White male Person with disability All categories
Job level T15
Scale R652 932,00 – R906 864,00 per annum
Estimated remuneration package R862 995,00 – R1 186 203,00 per annum
 
Job purpose
To assist in the management of the outbound contact centre to improve customer services
 
Appointment requirements
  • An appropriate three-year career-related tertiary qualification (national diploma or degree) in Public Administration, Management or any other study field related to the position
  • At least six years’ working experience in a customer care and call centre management environment
  • Supervisory experience will be an added advantage
  • A valid Code B driving licence
  • Computer literacy with knowledge in SAPCRM, SAP BW/BI/SAPBO
  • Candidates must be willing to work at any of the City’s call centres, walk-in centres and/or offices depending on operational requirements
  • Must undergo a criminal record check and such a person shall allow their fingerprints to be taken by the Tshwane Metro Police Department at own cost
 
Personal attributes and/or competencies
Knowledge in operational efficiency management, strategy development, business intelligence and customer interaction points; ability to be ethical and professional; interpersonal relationship skills; ability to be client orientated and customer focused; change readiness skills; coaching and mentoring skills
 
Primary functions
  • Monitor adherence to human resources and office policies and procedures
  • Ensure the effective and efficient management of centres by implementing directives
  • Implement and report regularly on norms and standards in call centres
  • Run weekly SAP reports on changes and on opening inactive accounts
  • Liaise with internal and external stakeholders
  • Participate in and initiate continuous improvement and corrective actions
 
SAP S70101376
New/natural attrition WPC approved
Enquiries T Mosehla (012 358 1561) or T Kone (012 358 3139)










​PROFESSIONAL
 
DEPARTMENT: CUSTOMER RELATIONS MANAGEMENT
Division: N/A
Section: Management and Administrative Support
Location: All regions
Reference number CRMD041-2026
Position FINANCE SUPPORT OFFICER
To be advertised Internal External
This position seeks to attract African female African male Coloured female Coloured male Indian female Indian male White female White male Person with disability All categories
Job level T12
Scale R464 760,00 – R645 492,00 per annum
Estimated remuneration package R623 487,00 – R853 525,00 per annum
 
Job purpose
To render a financial support service to the Customer Relations Management Department
 
Appointment requirements
  • An appropriate three-year career-related tertiary qualification (degree or national diploma) in Accounting, Financial Management or any other study field related to the position
  • At least three years’ relevant working experience in a financial support environment
  • Supervisory experience will be an added advantage
  • A valid Code B driving licence
  • Computer literacy
  • Knowledge of the SAP S/4 HANA system and SAP Budget Planning and Consolidation (BPC) system will be an added advantage
  • Must undergo a criminal record check and such a person shall allow their fingerprints to be taken by the Tshwane Metro Police Department at own cost
 
Personal attributes and/or competencies
Leadership skills; analytical thinking skills; innovative thinking skills; willingness to accept responsibility; ability to pay attention to detail; interpersonal skills; excellent communication skills; results-driven attitude; problem-solving skills; ability to work under pressure and independently
 
Primary functions
  • Conduct operational procurement administration above R30 000
  • Process fund transfers and budget requests with motivations
  • Request and obtain inputs for the operational procurement plan
  • Conduct operational contract and tender management
  • Facilitate the process of submitting approved specifications to the Supply Chain Management Division
  • Monitor processes related to quotations above R30 000 and tenders
  • Request Group Legal and Secretariat Services to compile service-level agreements with external service providers on operational tenders
  • Provide general administrative and support services
  • Conduct logistics services and machinery management
  • Manage the administration of all photocopiers and fax machines of the department
  • Handle petty cash requests and payments for the department
  • Compile and process journals
  • Draw all relevant operational financial reports
  • Draft operational financial reports and memorandums
  • Execute filing for record-keeping purposes
  • Follow up on outstanding issues
  • Attend all relevant meetings and workshops
  • Take minutes
  • Handle all relevant enquiries
  • Assist with financial audit queries
 
SAP S70075485
New/natural attrition WPC approved
Enquiries T Kone (012 358 3139) or V Lekwape (012 358 1192)
 
 
 
 
 
 
 
 
ADMINISTRATION
 
DEPARTMENT: CUSTOMER RELATIONS MANAGEMENT
Division: Customer Centre Operations
Section: Customer Care Walk-in Centres
Location: All regions
Reference number CRMD042-2026
Position SENIOR CUSTOMER CARE CONSULTANT
To be advertised Internal External
 
This position seeks to attract African female African male Coloured female Coloured male Indian female Indian male White female White male Person with disability All categories
Job level T11
Scale R414 972,00 – R576 336,00 per annum
Estimated remuneration package R560 116,00 – R765 502,00 per annum
 
Job purpose
To supervise call centre agents and customer care consultants in the call centre or walk-in centres within regions and render a customer service to the public
 
Appointment requirements
  • Grade 12
  • An appropriate career-related qualification will be an added advantage
  • At least two years’ relevant working experience in a walk-in centre, face-to-face or call centre (virtual contact centre) in a multi-site environment
  • Supervisory experience will be an added advantage
  • Computer literacy (extensive knowledge of Excel, Word and Outlook)
  • Knowledge of SAP CIC and CRM will be an added advantage
  • Candidates must be willing to work at any of the regional customer care centres (walk-in centres and call centres), depending on operational requirements
  • Must undergo a criminal record check and such a person shall allow their fingerprints to be taken by the Tshwane Metro Police Department at own cost
 
Personal attributes and/or competencies
Multilingualism; excellent verbal and written communication skills; ability to work under pressure; ability to meet deadlines; good organisational skills; planning skills; leading and controlling skills; ability to cope with stress; team leader attributes; ability to work as part of a team; ability to pay attention to detail; coaching and mentoring skills; ability to handle people management issues with tact, diplomacy and maturity; ability to inspire and influence others positively; being patient; ability to enforce discipline as a corrective measure; competence in business writing etiquette; strong personal and customer care skills; strong supervisory skills; emotional intelligence; intellectual and cognitive ability
 
Primary functions
  • Supervise call centre agents and walk-in centre consultants and handle complaints and enquiries
  • Ensure correctness of information
  • Interact with external role players
  • Implement and maintain systems
  • Keep statistical data
  • Ensure adherence to corporate occupational health and safety standards and procedures
 
SAP S70030509
New/natural attrition WPC approved
Enquiries J Jansen (012 358 5525), R Smith (012 358 1303) or T Manamela (012 358 5238)