TRANSPORT EDUCATION & TRAINING AUTHORITY (TETA) ADMINISTRATOR: SERVICE DESK (GAUTENG) Reference Number: TA-37 Description KEY PERFORMANCE AREAS 1. Provide Support to Stakeholders 1.1. Provide day to day Tier1 service desk support by responding to support queries telephonically or via computer chat; 1.2. Follow up with clients on the logged queries; 1.3. Setup and prepare boardroom equipment for meetings; 1.4. Maintain a high degree of customer service for all support queries and adhere to all service management principles; 1.5. Provide administration support to the unit. 2. Service Desk Administration 2.1. Maintain a log of any software or hardware problems detected; 2.2. Support users in the use of computer equipment by providing necessary training and advice; 2.3. Unlock user accounts and reset passwords; 2.4. Make follow-ups on unresolved queries and update the user regularly; 2.5. Do basic hardware and software support; 2.6. Assist with setting up of hardware and maintain the asset register; 2.7. Report hardware repairs to service providers and make follow-ups on the statuses; 2.8. Assist with booking travel and providing meeting services; 2.9. Create payment requisitions and process invoices for all contracted service providers; 2.10. Administer the procurement of goods and services for the unit. Requirements MINIMUM REQUIREMENTS 1. Experience and Qualification • M+3 qualification in Information Technology/Computer Science; • Minimum 2 years’ experience in Information Technology environment; • Certification in A+ and N+ is an added advantage; • ITSM Certification would be an advantage. 2. Knowledge of: • Desktop operating systems and applications; • Problem solving telephonically; • Hardware and software installation and diagnosis; • End User Computing services and related LAN Infrastructures Services; • Microsoft Active Directory; Microsoft Exchange; Microsoft Outlook and Microsoft 365; • Office administration support; • Remote Support tools; • Basic Server applications; • IT Service Management; • VOIP Telephony support; • Customer oriented and service focus. 3. Skills • Networking and computing skills; • Time management skill; • Excellent Communication Skills; • Good telephone etiquettes. Only applicants who meet the minimum requirements should apply by forwarding their detailed CV and cover letter to [email protected]. This position is designated for Employment Equity candidate. It is the applicant’s responsibility to have foreign qualifications evaluated by the South African Qualification Authority (SAQA). The closing date for applications is Thursday, 14 March 2024. Should you not hear from us within 21 days of the closing date, kindly consider your application as unsuccessful. Work Level Skilled Job Type Contract Salary Market Related Duration EE Position Yes Location Gauteng PLEASE APPLY HERE
Comments are closed.
|
RSS Feed
