SOUTH AFRICAN REVENUE SERVICES (SARS) MANAGER: DIGITAL FRAUD DETECTION AND RESOLUTION Position Reports to: Business Area Lead: Digital Fraud Prevention & Investigation Division: Ops Orchestration Enabling National Ops Scheduling Enabling - Digital Fraud Prevention & Investigation Location: Pretoria Advert Closing Date: 24 November 2023 About the Position SARS has seen an increase in the number of attempts to abuse taxpayer accounts through identity theft. This is not unexpected as there has been an increase in cybercrime globally but also since SARS has expanded our engagements with our taxpayers to be increasingly on a digital level – in terms of digital documentation but also virtual face to face engagements, while we have decreased our human interaction at branches. With the move of SARS to an increased digital organisation, it is important for the business to adjust to the increased use of technology that facilitate tax processes. With the creation of the Digital Fraud Prevention and Investigation Unit, there is a distinct focus on the monitoring, prevention, and investigation of the manipulation of SARS digital platforms to misrepresent the actual taxpayer and commit fraud and or obtain access to information that could be used for other nefarious purposes. The candidate will be responsible to oversee the Digital Fraud Detection and Resolution stream and utilise his/her data analysis skills (e.g. SQL, Python, ACL) and SARS digital platforms knowledge (e.g. SSM, NAT, IBR) to oversee taxpayer engagement activities and in depth investigations to determine the Modus Operandi and conclude on the fraud reported. Job Purpose To formulate the Digital Fraud Detection and Resolution tactical strategy and associated delivery plans, by managing fraud investigations and resolution actions involving digital fraud on taxpayer accounts and ensuring that the team meets its production targets within the quality, turnaround time and productivity norms. Education and Experience Minimum Qualification & Experience Required Relevant Bachelor's Degree / Advanced Diploma (NQF 7) AND 8-10 years' experience in data analysis / fraud / tax, of which 3-4 years at junior management level Alternatively Senior Certificate (NQF 4) AND 15 years’ experience in data analysis / fraud / tax, of which 3-4 years at junior management level Job Outputs: Process
Governance
People
Finance
Client
Behavioural competencies
Technical competencies
Compliance Competency
Employment Equity The Employment Equity policy of SARS will be considered as part of the recruitment and selection process and Persons with Disabilities are encouraged to apply. Successful candidates will be required to undertake an oath of secrecy, pre-employment screening, case study, pre-assessment, psychometric assessment and or vetting, and a declaration of private interest. The appointment is also subject to appropriate reference(s) and security clearance where applicable. APPLY AUDITOR: COMPLIANCE AUDIT Position Reports to: Operations Manager: Audit Division: Taxpayer Engagement Location: Alberton x10, Doringkloof x15, Rissik Street x13, Randburg x2, Rustenburg x4, Klerksdorp x4, Mmabatho x3 and Polokwane x2 Advert Closing Date: 24 November 2023 About the Position We are on an exciting journey to build “a smart modern SARS with unquestionable integrity, trusted and admired by all”. Our mandate is to ensure optimal compliance with tax and Customs legislation. We do this through fostering a culture of Voluntary Compliance and by making it easy for taxpayers and traders to comply with their legal obligations. Our Higher Purpose, the reason that SARS exists, is to provide resources that help to build a capable state that nurtures sustainable economic growth, social development and that serves the well-being of all South Africans. We are Nation Builders. In an era characterised by rapidly evolving technological innovation, SARS is preparing for a world where increasingly our work is informed by data driven insights, machine learning, algorithms, artificial intelligence and interconnectivity of people and devices. This dynamic world of work calls for pioneers imbued by a sense of serving the SARS Higher Purpose and service to our people. The successful Nation Builders will work with the entire team in support of our Strategic Intent and the nine Strategic Objectives, namely:
Job Purpose Conduct verifications and audits on a risk profile basis, applying applicable legislation, policies, and procedures to ensure compliance. Education and Experience Minimum Qualification & Experience Required National Diploma / Higher Certificate (NQF 6) in Auditing/Accounting/Taxation and 2 - 3 years' tax experience. Alternatively, a Senior Certificate (NQF 4) and 5 years’ tax experience. Job Outputs:
Process
Governance
People
Finance
Client
Behavioural competencies
Technical competencies
Compliance Competency
Employment Equity The Employment Equity policy of SARS will be considered as part of the recruitment and selection process and Persons with Disabilities are encouraged to apply. Successful candidates will be required to undertake an oath of secrecy, pre-employment screening, case study, pre-assessment, psychometric assessment and or vetting, and a declaration of private interest. The appointment is also subject to appropriate reference(s) and security clearance where applicable. APPLY
TEAM MEMBER: ACCOUNT MAINTENANCE X12 Position Reports to: Ops Manager: Taxpayer Engagement Division: Taxpayer Engagement: Standard Operations - LP, Free State and Northern Cape, Bloemfontein, NW Location: Giyani x3, Rustenburg x3 and Bloemfontein x6 Advert Closing Date: 22 November 2023 About the Position SARS is looking for the person who has accounting back round. A Person that can be able to perform the journals on the system, three years’ experience with SARS tax types. Energetic person with good communication and can be able to work under pressure. Job Purpose To ensure correctness and accuracy of taxpayers’ accounts, balances, and payments across all tax types to provide fast, accurate, consistent service at the minimum cost. Education and Experience Minimum Functional Requirements Job Outputs:
Alternative Senior Certificate (NQF 4) AND 3 years’ experience in a Tax environment and knowledge of VAT, IT, PAYE Tax. Process
Governance
People
Finance
Client
Behavioural competencies
Technical competencies
Compliance Competency
Employment Equity The Employment Equity policy of SARS will be considered as part of the recruitment and selection process and Persons with Disabilities are encouraged to apply. Successful candidates will be required to undertake an oath of secrecy, pre-employment screening, case study, pre-assessment, psychometric assessment and or vetting, and a declaration of private interest. The appointment is also subject to appropriate reference(s) and security clearance where applicable. APPLY MANAGER: TAXPAYER SERVICES Position Reports to: Lead: Taxpayer Services Division: Taxpayer Engagement (Free State) Location: Bloemfontein X1 Advert Closing Date: 21 November 2023 About the Position SARS is looking for highly skilled, service orientated, self-motivated, experienced individual to work within Taxpayer Services in Bloemfontein. The individual should be an inspiring leader with the ability to build and work with a great service team, display steward leadership while providing guidance and great customer service to the taxpayers and relevant stakeholders. The prospective manager should have the ability to create a conducive work environment that motivates employees in the branch to achieve SARS strategic intent aligned to Branch Operations to support Voluntary Compliance by making it easy for compliant taxpayers and hard and costly for non-compliant taxpayers. Executed effectively, this role will create the required competence within SARS under Service Obsession to achieve its strategic intent and deliver positive and impactful results against clear objectives of the organisation in service delivery. Job Purpose To enhance the alignment of the SARS strategic intent by overseeing the day to day running of Branch Operations to meet the expectations of clients, in service delivery. However, the Branch Manager should ensure that all daily activities are always in line with the organisation’s strategic objectives. Education and Experience Minimum Qualification & Experience Required Relevant Bachelor's Degree / Advanced Diploma (NQF 7) (Accounting and or Management) AND 8-10 years' experience in a similar environment (Customer Service / Branch Operations) (Branch Operations), of which 3-4 years at junior management level OR Senior Certificate (NQF 4) AND 15 years related experience in a similar environment (Customer Services/ Branch Operations), of which 3-4 years at junior management level Job Outputs: Process
Governance
People
Finance
Client
Behavioural competencies
Technical competencies
Compliance Competency
Employment Equity The Employment Equity policy of SARS will be considered as part of the recruitment and selection process and Persons with Disabilities are encouraged to apply. Successful candidates will be required to undertake an oath of secrecy, pre-employment screening, case study, pre-assessment, psychometric assessment and or vetting, and a declaration of private interest. The appointment is also subject to appropriate reference(s) and security clearance where applicable. APPLY
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