SOUTH AFRICAN NATIONAL ENERGY DEVELOPMENT INSTITUTE (SANEDI) ENERGY INNOVATION FOR LIFE SANEDI, PO BOX 9935, SANDTON, 2146 A: CEF HOUSE, BLOCK C, UPPER GRAYSTON OFFICE PARK, 152 ANN CRESCENT, STRATHAVON, SANDTON, 2146 T: +27 [11] 038 4300 E: INFORMATION@SANEDI.ORG.ZA W: WWW.SANEDI.ORG.ZA
1. Position description and duration Temporary Worker - IT and Project Support (6 months) 2. Department and section Data and Knowledge Management and Administration 3. Job requirements: 3.1.1 Qualifications and Experience Minimum Requirements • BA in IT, Computer Science, or similar relevant field • Previous working experience as an IT Help Desk Technician for (3) year(s) Summary of Key Responsibilities • Serve as the first contact with customers who need technical assistance via the phone or email • Perform troubleshooting using different diagnostic techniques • Troubleshoot, diagnose, and resolve technical hardware and/or software issues • Provide quick resolution and excellent customer service • Redirect unresolved issues to the next level of support personnel • Provide needed information on IT products or services • Keep record of problems and their resolution • Follow-up with customers • Provide feedback on processes and make recommendations on areas to improve • Maintain technical documentation and service catalogue on installation of software, configuration of hardware and problem troubleshooting • Suggest improvements on procedures Knowledge and Skills Requirements • In-depth knowledge of computer systems and mobile devices • GIS fundamentals • Hands on experience with diagnosing and resolving basic technical issues • Excellent communication and interpersonal skills • Customer-oriented and patient The closing date for this position is: 26 July 2022. Please email a detailed CV to: recruitment@sanedi.org.za
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