PUBLIC SERVICE SECTOR EDUCATION AND TRAINING AUTHORITY (PSETA)
QUALITY ASSURANCE OFFICER: ACCREDITATION Salary: R 464 847.10 basic plus benefits. Please Note: This is a fixed term position until 31 March 2030 This is a re-advertisement, candidates who applied previously are encouraged to reapply. The Public Service Sector Education and Training Authority needs to employ a suitably qualified Education and Training Quality Assurance (ETQA) Accreditation. The successful candidate will be based in PSETA Offices in Hillcrest, Pretoria. Job profile: To provide guidance and support to Skills Development Providers (SDP) in the public service sector; handle SDP accreditation, learning programme evaluation and monitoring of SDPs. Duties and responsibilities: • To coordinate and conduct learning programmes and desktop evaluations. • To coordinate and conduct accreditation, monitoring of skills development providers. • To guide and support prospective and accredited training providers, including constituent ETD Practitioners. • Maintain up to date management information system in line with QCTO and SAQA requirements. • Quality assuring Skills Development Provider details. • Coordinate and implement office procedures. • Data retrieval for audit purposes and provide assistance to the manager during audits. • Assist in the analysis of data and records to drive continual improvement. • Assist with the review and revision of support documentation being used in processes which directly affect the QA department. • Control documentation to ensure easy access, traceability and comprehensive record keeping of all documentation for the QA department. • Ensure adherence to procedure and applicable service standards. • Recommend and incorporate cost saving initiatives into budgets and controls expenditure within approved parameters. • Obtains costing information for events to assist the QA department in budgeting and forecasting. • Follows up to ensure that invoices are paid timeously and communicates with Finance on processing of invoices. • Assist QA specialists during stakeholder engagements. • Addresses basic queries from stakeholders and channels specific / complex queries to the QA Specialist and Manager. • Establish and maintain good relations between the manager, staff and external parties. Requirements: • A minimum National Diploma in Office Administration, Public Administration or Social Science at NQF 6 or equivalent. • Experience and knowledge in the Sector Education and Training Authority environment is essential. • Experience and knowledge in QA processes. • Experience and knowledge of the South African Qualifications Authority (SAQA) Framework. • Experience and knowledge of QCTO requirements. • Excellent and proven communication skills (written and verbal) at all levels within the business and with stakeholders. • Integrity, high ethical standards and conduct. • Excellent telephone etiquette. • Analytical, meticulous, accurate and pay attention to detail. • Ability to multi-task, work under pressure and at times extended hours to meet deadlines (proven and advanced time management skills). If you meet the above requirements, please submit a detailed CV, certified copies of educational qualifications and motivation to the Human Resource Department via e-mail to [email protected]. PLEASE NOTE: This is a re-advertisement, candidates who previously applied for this post are encouraged to re-apply. Closing Date: 17th April 2023 Enquiries: Ms Phuti Phosa / Ms Matsatsi Mphahlele - Call: 012 423 5700 Designated groups are encouraged to apply (Youth, Women and People with disabilities) PSETA is a listed public entity and all appointments are in line with employment equity legislation and practices. If you have not heard from us within two months after closing date, kindly accept that your application was unsuccessful. PSETA reserves the right not to make an appointment. Lungiswa Malinga Carleb Nxumalo 27.03.2023
OFFICER: APPLICATION SUPPORT Salary: R Salary: R 464 847.10 basic plus benefits. Please Note: This is a fixed-term contract position until 31 March 2030 The Public Service Sector Education and Training Authority is in the process of repositioning itself and aligning the new strategy with existing legislative and governance mandate. The PSETA therefore seeks to appoint a competent, suitably qualified, and experienced Applications Support Officer. The successful applicant will be based in PSETA Offices in Hillcrest Office Park, Pretoria and will report to the PSETA ICT Manager. Job Purpose: To monitor, maintain and provide support services in respect of the Application systems of the PSETA. Key Responsibility Areas 1. Application Support • Assists with 1st line internal employee application support queries in a quick and efficient manner (i.e. attending to calls, assisting with the prioritisation and categorisation of calls, and commenting on tickets in an accurate manner). • Assists with 2nd line escalation support, as routed from 1st line support. • Documents new or update existing documentation in terms of monitoring instructions, contact details, support processes etc. • Adheres to all policies, processes and procedures created by PSETA to resolve issues and ensure the ultimate customer service experience. • Debugs application code to determine development issues and potentially assist with correction. • Uses requirements for the development of services, business or support applications and translates into functional, defect-free software. • Strives for high quality code and embraces Test Driven Development with an emphasis on Unit Tests and automated build scripts. • Documents code and contributes to the overall (usually wiki-based) solution description. • Performs regular structured Code Reviews to ensure both consistency and quality. • Identifies and fix bugs, conducts performance optimizations and code refactoring in existing systems. • Assists with and deploys software to the production environment. • Co-manages the PSETA website (with Officer: ICT). Customize entities Dynamics 365 solutions, which may include complex integrations or significant module changes or even designing new modules. • System maintenance • System solution design • Approaches to improve and enhance business processes • Workflows and Power Automate flows • Power Apps • Plug ins • Configuration and customisation • Minimum coding understanding • Dynamics 356 projects and plans • Testing and troubleshooting 2. Compliance • Operates within controls and procedures in order to ensure the integrity of PSETA. • Identifies and reports risks or areas of concern to management within own department and area of responsibility. • Ensures compliance with all relevant regulations and procedures to prevent fruitless, wasteful and irregular expenditure. 3. Customer Service • Maintains effective working relationships with customers (both internal and external) towards rendering highest quality of services. • Represents PSETA in meetings with relevant stakeholders. • Identifies and solves problems creatively whilst demonstrating a high level of integrity in line with PSETA core values. • National Diploma in IT / ICT / Application Systems Development or related fields (NQF 6) • Bachelor’s Degree in IT / ICT / Application Systems Development or related fields (NQF 7) would be an added advantage • Relevant Microsoft Dynamics 365 Certifications • At least +3 years’ relevant experience in administration / functional consulting role related to Finance & Operations and Customer Engagement configurations, development • Must have had experience working with Microsoft Dynamics 365, implementing Microsoft Dynamics 365, and providing support and training in Microsoft Dynamics365 • Configuration and customisation within the Dynamics environment • Knowledge and understanding of Microsoft D365 (CE and F&O) Infrastructure and Architecture (advantageous) • Proficient in LCS (Life Cycle Services) (advantageous) • Experience in leveraging the Microsoft Dynamics Power Platform. • Azure technology will be an advantage (Azure admin knowledge) • Experience in the implementation of MS CRM & 3rd party Integration using Middleware Tools/ API’s (REST, ODATA Web API’s)/SSIS packages and/or connectors. • PowerBi • SharePoint Online and other Microsoft Cloud-related applications EDUCATION AND EXPERIENCE: KNOWLEDGE, SKILLS AND ATTRIBUTES: If you meet the above-mentioned requirement, kindly submit your application online at https://psetaopportunities.powerappsportals.com, or send a detailed CV and a covering letter to the Human Resource Department via e-mail to [email protected], with the subject: PSETA: Application Support 4 Closing Date: 17th April 2023 Enquiries: Ms Phuti Phosa Tel: 012 423 5700 Designated groups are encouraged to apply (Youth, women, and People with disabilities) PSETA is a listed public entity, and all appointments are in line with employment equity legislation and practices. If you have not heard from us within two months after closing date, kindly accept that your application was unsuccessful. PSETA reserves the right not to make an appointment. ICT OFFICER Salary: R Salary: R 464 847.10 basic plus benefits. Please Note: This is a fixed-term contract position until 31 March 2030 The Public Service Sector Education and Training Authority is in the process of repositioning itself and aligning the new strategy with existing legislative and governance mandate. The PSETA therefore seeks to appoint a competent, suitably qualified, and experienced ICT Officer. The successful applicant will be based in PSETA Offices in Hillcrest Office Park, Pretoria and will report to the PSETA ICT Manager. Job Purpose: Management of the Server and network infrastructure so that it meets the business requirements while adhering to Cybersecurity and Information Security best practices. Key Responsibility Areas 1. Network Support • Troubleshoot firewalls and LAN. • Administration and management of the Windows Server • Active Directory administration • Cloud infrastructure administration • Security Governance • End-user support • Co-manages the PSETA website (with Officer: ICT). 2. Compliance • Operates within controls and procedures in order to ensure the integrity of PSETA. • Identifies and reports risks or areas of concern to management within own department and area of responsibility. • Ensures compliance with all relevant regulations and procedures to prevent fruitless, wasteful and irregular expenditure. 3. Customer Service • Maintains effective working relationships with customers (both internal and external) towards rendering highest quality of services. • Represents PSETA in meetings with relevant stakeholders. • Identifies and solves problems creatively whilst demonstrating a high level of integrity in line with PSETA core values. • National Diploma in IT / ICT / Network Support/ICT Security or related fields (NQF 6) • Bachelor’s Degree in IT / ICT / Network Support/ICT Security or related fields (NQF 7) would be an added advantage. • Cisco Certified Network Administrator (CCNA) certification would be an added advantage. • At least +3 years’ relevant experience in administration/management of ICT network infrastructure. • At least 2 years’ experience working with O365, SharePoint, and cloud infrastructure. • At least 2 years’ experience working with virtual machines, e.g. VMware or Hyper-V. EDUCATION AND EXPERIENCE: KNOWLEDGE, SKILLS AND ATTRIBUTES: • Patience. • IT and technical skills. • Problem-solving skills. • Interpersonal skills. • Enthusiasm. • Teamworking skills. • Initiative. • Attention to detail. If you meet the above-mentioned requirement, kindly submit your application online at https://psetaopportunities.powerappsportals.com, or send a detailed CV and a covering letter to the Human Resource Department via e-mail to [email protected], with the subject line: 3PSETA: ICT Officer Closing Date: 17th April 2023 Enquiries: Ms Phuti Phosa Tel: 012 423 5700 Designated groups are encouraged to apply (Youth, women, and People with disabilities) PSETA is a listed public entity, and all appointments are in line with employment equity legislation and practices. If you have not heard from us within two months after closing date, kindly accept that your application was unsuccessful. PSETA reserves the right not to make an appointment.
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