OMBUD FOR FINANCIAL SERVICES PROVIDERS (FAIS OMBUD)
INTERNAL/EXTERNAL ADVERT The Office of the Pension Funds Adjudicator (OPFA) is established in terms of section 30B of the Pension Funds Act, 24 of 1956. Our mandate is to dispose of pension fund complaints lodged in terms of the Act in a procedurally fair, economical, and expeditious manner. COMMUNICATIONS PRACTITIONER (X1) Position status : Permanent Position location : Pretoria, Ashlea Gardens Qualifications and Experience ▪ Bachelor’s degree in Communications, Marketing, Media or Public Relations space ▪ 5-8 years’ experience in a similar position ▪ Experience in financial services or retirement funds sector will be an added advantage. ▪ Computer literacy (MS Office Suite) ▪ Registration with a professional body of Communications Practitioners will be an added advantage. Minimum Requirements and Key Competencies: ▪ Excellent written and oral communication skills in English (proficiency in other languages will be advantages) ▪ Strong project management and organizational skills ▪ Ability to work independently and as part of a team. ▪ Experience with social media, email marketing, and other communication channels ▪ Experience with media and public relations ▪ Competent graphic design abilities for content creation ▪ Experience in organizing and managing events (both virtual and physical events) Responsibilities: ▪ Develop and implement the internal and external communications strategy of the OPFA. ▪ Prepare and manage budgets related to the outreach projects as part of the communications and outreach plan. ▪ Develop, analyse, and present communication metrics to ensure effectiveness of the OPFA’s communications strategies and programs. ▪ Collaborate with other team members to ensure alignment on overall organisational objectives. ▪ Facilitating the execution of communications campaigns in partnership with with external service providers ▪ Responsible for the design and execution of all written and visual materials required for the Campaigns. ▪ Establishing and maintaining relationships and networks with internal and external stakeholders. ▪ Creating communications collateral and ensure that they reach target audience. ▪ Developing and executing communication and outreach channels to improve awareness of the OPFA as a brand. ▪ Monitoring the success and impact of campaigns ▪ Executing communication and outreach campaigns and ensuring effective brand activation throughout all provinces ▪ Engaging and partnering with key stakeholders to create sustainable communication and outreach campaigns. ▪ Coordinate the management of all public relations needs for the OPFA, including managing relationships with media houses and organise articles in industry-related publications. ▪ Manage the OPFA’s website and social media platforms to ensure that content is relevant and up to-date. Behavioural Attributes The potential suitable candidate must be a strategic and creative thinker, passionate about service delivery, be able to thrive under pressure. An outcome and deadlines driven individual. An influential team player, great communicator, with high levels of integrity and professionalism. Remuneration: OPFA offers market related remuneration commensurate to the successful candidate’s skills and experience. Interested persons may submit applications, inclusive of academic qualifications and CV tocareers@pfa.org.za. Closing date for applications is 5 May 2023. The OPFA reserves the right not to make an appointment. If you do not receive any response within 2 weeks of the closing date, please accept that your application has been unsuccessful. Regret correspondence will only be sent to interviewed candidates. The OPFA is an equal opportunity employer and as such, preference will be given to candidates from the designated groups in line with the organisation’s employment equity plan. Persons living with disability are encouraged to apply. By completing your details and submitting your application, you consent to OPFA processing your personal information. INTERNAL/EXTERNAL ADVERT The Office of the Pension Funds Adjudicator (OPFA) is established in terms of section 30B of the Pension Funds Act, 24 of 1956 to dispose of pension fund complaints lodged in terms of the Act in a procedurally fair, economical and expeditious manner. CASE OFFICER (X1) Pretoria Office, Ashlea Gardens Remuneration: The position offers a market related salary The Office of the Pension Funds Adjudicator (OPFA) is seeking to appoint a candidate who is results-driven, passionate about service delivery, thrives under pressure, respects deadlines and a team player with high levels of professionalism. Minimum Requirements and Key Competencies: ▪ Law Degree i.e. BCom Law, BA Law or LLB (Bachelor of Laws). ▪ Certificate in Pension Funds law (Added advantage). ▪ Three years’ experience in administrative function. ▪ Previous work experience in the financial sector (Added advantage). ▪ Computer Literacy (MS Word, Excel, Ms Outlook). ▪ Communication skills, listening skills (verbal and written). ▪ Self-motivated. ▪ Planning and organising. ▪ Resilience. ▪ Ability to analyse, interpret, solve problems and making of legal arguments to reach a conclusion. ▪ Good writing skills with the ability to express complex concepts. ▪ Ability to make investigative decisions in the resolution of complaints. Responsibilities: ▪ Ensure that the parties to a complaint are properly identified. ▪ Send out properly drafted correspondence. ▪ Send out requests for information from the identified parties to a complaint. ▪ Ensure that proof of service is obtained and kept on file for record purposes. ▪ Receive documents from the parties to a complaint for assessment and instruction. ▪ Implement instructions received from the Team Leader. ▪ Bring requests from parties to the attention of the Team Leader for guidance as soon as is received. ▪ Engage with parties to a complaint in relation to the administrative aspects of the file/investigation. ▪ Prepare draft letters based on research and direction given by the Team Leader. ▪ Send reply letters to the complainant. ▪ Request confirmation of settlement from the parties. ▪ Peruse responses from parties and advise the Team Leader if further information is required. ▪ Follow up on undertakings to respond. ▪ Request all necessary investigation reports. ▪ Maintain record of all files allocated to them. ▪ Maintain all correspondence relating to a complaint together including telephone calls, emails, etc. ▪ Submit weekly and monthly statistics to the Team Leader. Interested persons should apply in writing by submitting their applications inclusive of a motivation letter, qualifications and CV to careers@pfa.org.za. People with disability are encouraged to apply. Closing date for applications is 02 May 2023. The OPFA reserves the right not to make an appointment. If you do not receive any response within a month of the closing date, please accept that your application has been unsuccessful. Regret correspondence will only be sent to interviewed candidates.
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