NATIONAL HOME BUILDERS REGISTRATION COUNCIL (NHBRC)
PROVINCIAL MANAGER: CUSTOMER EXPERIENCE & MARKET DEVELOPMENT CONTRACT TYPE : PERMANENT JOB GRADE: COMPETITIVE SALARY ALIGNED TO NHBRC SALARY GRADES REPORTING TO: EXECUTIVE MANAGER CUSTOMER EXPERIENCE & MARKET DEVELOPMENT LOCATION: FS & NC, KZN, GP, EC AND MP KEY DELIVERABLES The Provincial Manager: Customer Experience & Market Development within the organisation serves to manage, co-ordinate and monitor all activities of the provincial office and its satellite offices to ensure operational excellence for the region. The Individual will primarily be responsible for, but not limited to the following: • Provide input into the overall Corporate Strategic Plan • Provide input into the development of the Provincial Strategy • Develop Provincial Strategic Plan and implementation programmes based on Annual Performance Plan (APP) • Develop policies, procedures and process flows. • Manage and guide office managers (Administration Officer/s) in execution of all duties and functions assigned to them. • Manage and guide office supervisors in execution of all duties and functions assigned to them. • Promote and maintain positive working relationships amongst provincial staff. • Support and advise line manager in their management role. • Report as required to the line Manager on all areas of responsibility. • Build and lead strong professional and functional provincial team. • Manage all Facilities and Maintenance related services at NHBRC Provincial and Satellite Offices. • Develop, implement, monitor and review policies, procedures, standards and process flows. • Respond to audit and risk requests and findings. • Ensure compliance to all NHBRC policies and procedures and applicable regulations. • Prepare submissions for EXCO and relevant Council sub-committees. • Prepare monthly/quarterly and annual Provincial Performance reports and all other relevant reports. • Ensure a safe working environment in line with Occupational Health and Safety Act • Develop risk and audit management mitigation plans based on findings. • Contribute to the development and maintenance of the risk register for the section. • Collaborate with Audit, Risk and Governance and Compliance functions in monitoring and implementing compliance processes. • Develop a zero-based and incremental budget for the Provincial Office. • Management of the Provincial Office budget and ensuring financial stability within the province • Exercise cost containment and ensure expenditure is within the approved budget through effective cost control measures. • Maximise revenue through effective VFP management. • Manage the procurement of and safeguarding of assets of the Provincial Office(s) • Review and approve purchase requisitions for the province within its own area of responsibility. • Authorise or recommend claims against the warranty fund in line with DOH. • Approve petty cash expenditure. • Approval and rescindment of financial guarantees. • Develop a demand plan for the province. • Authorise or recommend IPWs for claims for forensic work. • Review age analysis and debtors accrued liability engagement with debtors to ensure payment. • Ensure creditors’ payment within prescribed Treasury timeframes. • Procurement of office (both main and satellite), and management of lease contract thereof • Manage Service Level Agreements with service providers. • Build client relations by demonstrating professionalism, a facilitative communication style, and constructive response to client needs. • Maintain positive interpersonal relationships with team members and others by demonstrating productivity, initiative, and flexibility. • Provide relevant and specialised technical support to applicable stakeholders. • Consult and advise with all role players that are stakeholders in NHBRC services. • Ensure alignment of services with NHBRC mandate. • Oversee the management of NHBRC marketing campaigns and information programmes. • Develop a marketing and stakeholder relations plan that meets the strategic objectives of the province and the organisation and oversee its implementation. • Educate Builders and consumers through education and awareness programs. • Establish and maintain effective customer feedback mechanisms. • Ensure efficient and professional VFP services are rendered to customers. • Represent the NHBRC at external forums. • Represent NHBRC through all forms of media. • Establish and maintain relations to the government and other key stakeholders in the province and provide support services. • Promote the brand and positive image of the NHBRC. MINIMUM REQUIREMENTS: • Must hold an appropriate bachelor’s (NQF 7) or equivalent, preferably in Business Related field. • Minimum of ten (10) years of working experience. • Minimum five (5) years in a supervisory or management-level role. APPOINTMENT: The above-mentioned position will be offered on a permanent basis with a Total Cost To Company package. ENQUIRIES: Please note the following contact details are for enquiries about JOB CONTENT ONLY and NOT for application purposes. Mr. Jabulani Ntshani Tel: (011) 317 0146 CLOSING DATE: 26 June 2023 APPLICATION PROCESS: Please email your CV to recruitment@nhbrc.org.za with “Provincial Manager: Customer Experience & Market Development” in the subject line and specifying the province you are applying for. Applicants are informed that correspondence will be limited to short-listed candidates only. If notification of an interview is not received within 1 month after the closing date, candidates may regard their application as unsuccessful. Disclaimer: The National Home Builders Registration Council (NHBRC) will consider all applications in terms of its Employment Equity Plan. The NHBRC reserves the right not to make an appointment. Candidates will be subjected to appropriate psychometric testing and other selection instruments. In conjunction to merit on the basis of qualifications, experience and proven achievements the National Home Builders Registration Council is committed to providing equal employment opportunities for persons with disabilities and those individuals from the historically disadvantaged groups. CHIEF INFORMATION OFFICER CONTRACT TYPE: PERMANENT JOB GRADE: COMPETITIVE SALARY ALIGNED TO NHBRC SALARY GRADES REPORTING TO: CHIEF OPERATIONS OFFICER LOCATION: SUNNINGHILL KEY DELIVERABLES The Chief Information Officer is responsible for providing vision and leadership for developing and implementing Information Technology initiatives that align with the mission of the NHBRC. The Chief Information Officer is further responsible for the planning and implementation of enterprise Information Technology systems in support of NHBRC operations in order to improve cost effectiveness, service quality and mission development. The Individual will primarily be responsible for, but not limited to the following: • Development of IT strategy and architecture aligned to business strategy. • Ensure measures are in place for implementation of IT Strategy and architecture. • Oversee IT Service Delivery and ensuring high levels of service to the organisation. • Ensure adequate technical infrastructure capabilities. • Give direction to team in realising the organisation’s strategic objectives. • Impacts positively on team morale, sense of belonging and participation. • Develops detailed action plans to execute strategic initiatives. • Monitor performance measures to evaluate the success of strategies. • Achieves strategic objectives against specified performance measures. • Manages and calculates risks in collaboration with Risk Management. • Communicate strategic plans to the organisation (MANCO, EXCO) • Utilise strategic planning methods and Tools. • Develop business applications that match business requirements. • Ensure optimal functioning and maintenance of the NHBRC, business support and Customer-facing systems. • Establish broad stakeholder involvement and communicates IT solutions and services status. • Defines roles and responsibilities for IT services and solutions team members and clearly communicates expectations. • Balances quality of work with IT targets and budget. • Identifies and manages risks to IT Services and Solution by assessing potential risks and building contingencies into IT Plans. • Ensure effective management of data. • Ensure effective records and document management system. • Custodian of the NHBRC IT governance framework and IT Operating Model. • Align IT risk management with enterprise-wide risk management. • Effectively assumes the role of institutional advocate for business. • Management solutions and brings specialist expertise to assist in integrating IT throughout the organisation. • Assists the Council and Executives to establish and communicate NHBRC’s IT objectives and direction. • Implements appropriate IT reporting to the Council, ARCO, CEO, Executive Committee, and Senior Management and facilitate managers to develop reporting protocols, including quantitative and qualitative thresholds, and monitor the reporting process. • Develop and oversee appropriate policies and procedures to guide the IT function. • Ensure compliance to Public Finance Management Act, Corporate Governance and other relevant Treasury regulations requirements. • Ensure that audit requests are promptly adhered to within the stipulated timelines. • Maintain Risk Register and implement remedial plans for the IT Section. • Ensure effective management of Information Security Controls. • Responsible for functional budget and overall financial management of the IT Section. • Manage IT Service Level Agreements (SLA) with service providers. • Ensure cost optimisation measures are in place within the Section. • Implement and effectively manage the approved budgets, procurement plans, report variances, and monitor the implementation of remedial actions to minimise impact. • Build client relations by demonstrating professionalism, appropriate self-confidence, a facilitative communication style, and constructive response to client needs. • Maintain positive interpersonal relationships with team members and others by demonstrating productivity, initiative and flexibility. • Educate management on Information Technology concepts by using internal control frameworks and other leading practices to design adequate and effective internal controls. • Establish and maintain lines of communication and systems of reporting within the organisation. • Make presentation on IT activities at different governance and management structures. MINIMUM REQUIREMENTS: • A bachelor’s degree (NQF7) in Information Technology qualification. • Relevant IT Management Certification. • Minimum ten (10) years’ operational experience in Information Technology Management. • Minimum five (5) years’ supervisory or management experience in Information Technology Management. APPOINTMENT: The above-mentioned position will be offered on a permanent basis with a Total Cost To Company package. ENQUIRIES: Please note the following contact details are for enquiries about JOB CONTENT ONLY and NOT for application purposes. Mr. Jabulani Ntshani: Tel: (011) 317 0146 CLOSING DATE: 26 June 2023 APPLICATION PROCESS: Please email your CV to recruitment@nhbrc.org.za with “Chief Information Officer” in the subject line. Applicants are informed that correspondence will be limited to short-listed candidates only. If notification of an interview is not received within 1 month after the closing date, candidates may regard their application as unsuccessful. Disclaimer: The National Home Builders Registration Council (NHBRC) will consider all applications in terms of its Employment Equity Plan. The NHBRC reserves the right not to make an appointment. Candidates will be subjected to appropriate psychometric testing and other selection instruments. In conjunction to merit on the basis of qualifications, experience and proven achievements the National Home Builders Registration Council is committed to providing equal employment opportunities for persons with disabilities and those individuals from the historically disadvantaged groups.
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