FINANCIAL INTELLIGENCE CENTRE (FIC) SERVICE DESK ANALYST - (346) Organizational Unit: Financial Intelligence Centre -> Corporate Services -> Information and Communication Technology Job Type: Permanent Education: Grade 12 / Matric / National Certificate or equivalent Career Level: Skilled Location: Pretoria - Centurion, GP 0157 ZA (Primary) Travel: No Travel Required Desired Race: Not Applicable Desired Gender: Not Applicable Closing Date: 28/7/2023 JOB PURPOSE: Provide first line support to users telephonic requests received and the system logged incident calls KEY PERFORMANCE AREAS: • First line telephonic communications with users, quickly analysing issues, communicating and documenting proper solutions. • Maintain a high degree of customer service for all incidents/service requests and adhere to all ITIL practice. • Provide first line support to internal and external users for all incidents/service requests to the Service Desk via telephone, email and ITSM tool. • Provide first line support, on hardware software and other peripherals. • Provide regular updates and feedback on all open incident tickets relating to operational Service Desk activities. • Log all incidents/service requests on the ITSM tool. • Analyse incidents/service requests/inquiries, assign priorities levels, own incidents and service requests and follow up through to point of resolution. • Escalate complex requests and incidents to technical teams. • Diagnose, troubleshoot and resolve issues via service desk tool, over the phone and email. • Testing - perform any necessary software / hardware / device testing. • Perform call backs ensuring incidents/service requests are resolved in a timely manner and within SLAs, and that ticket information is accurate. • Monitoring of system and service alarms; log and escalate issues appropriately. • Link incidents to problems and liaise with the Service Desk Lead. • Perform adhoc tasks as assigned by management. EDUCATION, SKILLS AND EXPERIENCE: • Matric + relevant IT certification (e.g. A+, N+); • ITIL foundation qualification, preferable. • Minimum 1-year relevant experience in end-user support. • Technical experience in Microsoft Office, Microsoft Windows OS 10 or 11 and other peripherals. • Experience in Remedy or Microsoft Certified Professional will be an advantage. • Excellent problem solving, verbal and written communication skills. PLEASE APPLY HERE JUNIOR PROJECT MANAGER - (344) Organizational Unit: Financial Intelligence Centre -> Corporate Services -> Programme Management Office Job Type: Permanent Education: Bachelor’s Degree or equivalent Career Level: Skilled Location: Pretoria - Centurion, GP 0157 ZA (Primary) Travel: No Travel Required Desired Race: Not Applicable Desired Gender: Not Applicable Closing Date: 28/7/2023 JOB PURPOSE: The main purpose of this job is to plan, execute and finalise projects for the organisation within the predetermined constraints, using the FIC Project Management methodology under close guidance by the Project Manager or PMO Manager. KEY PERFORMANCE AREAS: • Manages the delivery of small to medium or sub-projects under supervision. • Develop a project charter and establish a high-level roadmap to deliver on the project vision under guidance. • Implement project methodology as defined by the PMO under guidance of PMO manager. • Assist in reviewing estimates and estimating assumptions for the project schedule, effort and cost using established estimating models, best practices and benchmarks. The resulting estimates account for all activities in the project scope, including project management and application development tasks, software quality assurance reviews, and vendor and contract management activities. • Define team member roles and expectations and ensure timely feedback. • Facilitate and manage project governance forums to monitor and control project delivery as assigned. • Ensure all requirements, project plans, and changes to commitment are communicated to all affected team members after being cross checked by the PMO manager. • Measure and monitor progress at clearly defined points in the process to ensure the project is delivered on time, within budget, and that it meets or exceed expectations. • Review and manage all changes to the requirements through a formally defined scope change process. • Supports people change initiatives as part of the delivery of small to medium projects. • Supports project managers with programme administration. • With the guidance of PMO Manager develop, implement and maintain the project plan, including the configuration management, risk management, project measurement and quality management plans. • Report project progress and changes regularly to the PMO and project steering committee EDUCATION, SKILLS AND EXPERIENCE: • A relevant national diploma in project management • Accredited certification in project management (preferred) • Minimum 3 years of broad-based information systems and business experience • Minimum 3 years of project administration and management experience • Business analysis experience desirable • Proficiency in MS Office applications including Microsoft Project, Microsoft Excel, Microsoft Word, Microsoft PowerPoint • Ability to organise resources to accomplish objectives. • Excellent time management skills. • Good oral and written communications, PLEASE APPLY HERE
SENIOR APPLICATIONS SUPPORT ANALYST - (345) Organizational Unit: Financial Intelligence Centre -> Corporate Services -> Information and Communication Technology Job Type: Permanent Education: Bachelor’s Degree or equivalent Career Level: Professional Location: Pretoria - Centurion, GP 0157 ZA (Primary) Travel: No Travel Required Desired Race: Not Applicable Desired Gender: Not Applicable Closing Date: 28/7/2023 JOB PURPOSE: To maximise the efficiency, reliability, and usability of the FIC business applications while minimising the business applications’ downtime and disruptions of the FIC business operations, which includes identifying and resolving problems, performing system upgrades, implementing enhancements, and providing guidance on best practices. KEY PERFORMANCE AREAS: • Administration and user support - responding to logged incidences and service requests, troubleshooting, and resolving technical issues, support and assist with the usage of business applications as well as maintain the business applications in an optimum operating condition. • Application maintenance - maintaining the business applications which includes applying software updates, patches, and fixes to ensure that the business applications are running as expected. • Management of incidences, problems, and requests - managing incidents, problems, and requests by ensuring established standard operating procedures and processes are followed, including documentation of issues and their resolutions. • Application Monitoring – ensure availability of business applications and performance of business applications as well as take preventative measures to minimise downtime. • Quality assurance – perform application readiness testing to ensure good quality and successful adoption of application. • User training – provide training on the use of application in support of adoption of new and existing business applications. • Application deployment - install, administer, and test business applications, including upgrades and fixes of business applications. • Risk management - identify and manage risks associated with the business applications. This includes assessing potential security threats, ensuring data privacy and compliance, and implementing measures to mitigate risk and protect sensitive information. • Project management – good grasp of project management principles and being able to execute tasks within a project management environment, including in different IT environments, e.g. (Production, Staging, Testing). • Vendor management – co-ordinate the resolutions, upgrades and manage escalations to the vendors. Also monitor the support agreements and contracts with service providers in relation to the business applications. EDUCATION, SKILLS AND EXPERIENCE: • A degree in information systems or similar is a requirement. • ITIL Foundation certification is a requirement. • Administration and user support - minimum six (6) year experience. • Application maintenance – minimum six (6) year experience. • Management of incidences, problems and requests - minimum six (6) year experience. • Application monitoring – minimum six (6) year experience. • Quality assurance – minimum six (6) year experience. • User training – minimum six (6) year experience. • Application deployment - minimum six (6) year experience. • Technical writing - minimum six (6) year experience. • Application Recovery – minimum six (6) year experience. • Data Governance – minimum three (3) year experience. • Risk management – minimum three (3) year experience. • Project management - minimum three (3) year experience. • Vendor management – minimum three (3) year experience. • Experience in supporting application on Azure cloud is an advantage. • Experience in supporting VIP, Syspro and data intensive applications is an advantage. PLEASE APPLY HERE
SENIOR DATABASE DEVELOPER - (339) Organizational Unit: Financial Intelligence Centre -> Corporate Services -> Information and Communication Technology Job Type: Permanent Education: Bachelor’s Degree or equivalent Career Level: Professional Location: Pretoria - Centurion, GP 0157 ZA (Primary) Travel: 0 - 10% Desired Race: Not Applicable Desired Gender: Not Applicable Closing Date: 28/7/2023 JOB PURPOSE Design, develop and maintain high performance scalable and secure database solution in order to ensure successful and efficient database solutions meeting the business requirements. KEY PERFORMANCE AREAS: • Requirements gathering – through engagement with business i.e., collect, document, and review business requirements. • Database design and implementation – design, implement manage complex databases and data structures that meet business requirements, taking scalability, reliability and performance into consideration. • Database modelling – understanding of data modelling concepts and create logical and physical data models to support database design. Create and maintain data models and data structures, ensuring data consistency and accuracy. • SQL development - develop SQL scripts and optimise database performance using techniques like indexing, partitioning, and query optimization. including writing complex queries, stored procedures and triggers to support business operations. • Data migration – migrate data from one data source to another, ensuring data integrity and accuracy during the migration process. • Data management –manage and maintain large amounts of data and ensure data quality, accuracy, and security. Reviewing reports and performance indicators • Data quality assurance – ensuring the integrity and accuracy of data through well-defined verification and validation models • Reporting and dashboarding - develop reports and dashboards providing a view on trends, patterns, focus and prediction based on relevant data sets • Data Warehousing - develop data warehousing solutions, including data integration, data cleaning, and data warehousing design. • Technical writing – develop and maintain comprehensive technical documentation and specifications and related technical specifications • Project management – adhere to project management standards and techniques in the line of work • Data Governance - implement data governance processes and policies to ensure data integrity and security. • Mentoring – guide and support junior resources on data related tasks EDUCATION, SKILLS AND EXPERIENCE: • A relevant ICT degree or equivalent qualification • Requirements gathering - minimum five (6) year experience • Project management - minimum five (6) year experience • Technical writing – minimum five (6) year experience • Database design and implementation - minimum five (6) year experience • SQL development - minimum five (6) year experience in developing data solutions on MSSQL platform • Reporting and dashboarding - minimum five (6)) year experience developing reports and dashboard using PowerBI, SRSS and MSSQL • Data quality assurance - minimum five (6) year experience • Data management - minimum three (3) year experience • Data migrations - minimum three (3) year experience • Data Warehousing – minimum three (3) year experience • Data modelling - minimum three (3) year experience • Data Governance – minimum two (2) year experience • Requirements gathering - minimum two (2) years experience in gathering and translating requirements into technical designs and solutions • Mentoring – experience in providing mentoring to junior resources • Working experience in developing cloud database solutions with databases and platforms in Azure cloud environments is an advantage PLEASE APPLY HERE SENIOR COMPLIANCE OFFICER (CMU) - (332) Organizational Unit: Financial Intelligence Centre -> Compliance and Prevention Job Type: Permanent Education: Bachelor’s Degree or equivalent Career Level: Skilled Location: Pretoria - Centurion, GP 0157 ZA (Primary) Travel: 0 - 10% Desired Race: Not Applicable Desired Gender: Not Applicable Closing Date: 28/7/2023 JOB PURPOSE: Provide guidance and direction on complex financial services and related matters for the Anti-Money Laundering Compliance Programme in the Compliance and Prevention Division of the Financial Intelligence Centre. KEY PERFORMANCE AREAS: • Provide expertise and forward-thinking compliance direction and advice in anti-money laundering compliance regarding regulated financial institutions, persons and sectors under the Financial Intelligence Centre Act, 2001 (FIC Act). • Consider and report on possible strategic prevention initiatives and responses in assigned regulated sectors. • Ensure quality of solutions provided by team members, consider possible new solutions for, and solve queries related to complex compliance matters, within the compliance framework; • Lead and conduct compliance reviews for sector clusters. • Identify short falls and make recommendations on improving compliance oversight of supervisory bodies. • Review the work of the team, allocate work (ACOs and COs) and provide guidance and monitoring. • Recommend areas for compliance research. • Build, manage and maintain professional relationships with assigned supervisory bodies, regulated institutions and other parties affected by FIC Act. • Assist with the inspections when required, including the follow up of remedial actions. • Assist with compliance awareness initiatives including presentations. • Assist with industry sector risk assessments, including analysing responses, drafting and reviewing resultant reports. • Adhere to administration and record management policies/procedures within the FIC • Conduct risk-based analyses by developing analytical models and utilising relevant programs to enable risk-orientated decisions making. • Deliver holistic compliance monitoring by performing qualitative and quantitative research and reporting to rationalise actions taken regarding compliance-related matters. • Champion the up skilling of the team by educating team members on data management and analytics technical aspects in order to drive a high-performance culture. • Data Quality – Promotes adherence to appropriate quality management methods and techniques to uphold data quality standards. • Insights and Reporting – Performs standard data reporting activities, by following established insights and reports procedures. • Data Science and Tools – Interprets an existing script of elementary to moderate complexity and utilises beginner to intermediate programming skills, in using at least one mainstream Commercial and Open-Source Data Science / Analytics software tool. • Data Requirements Identification – Defines and manages scoping, requirements definition and prioritisation activities for small-scale data changes and assists with more complex change initiatives. EDUCATION, SKILLS AND EXPERIENCE: • Relevant University Degree (LLB, BCOM and Information Systems) • Post graduate Compliance Management qualification is preferred • Certified Anti-Money Laundering Specialist (CAMS) certification is preferred • At least six years' experience in a relevant field i.e., in the application of compliance/risk methodologies, of which four years must be practical experience in the AML/CTFT environment. • Data Governance, Compliance and Ethics – Possesses sound knowledge of relevant legislation, ethics-compliance principles, and governance policies. • Data Literacy – Possesses emerging competency and fluency with regard to speaking, writing and engaging in data and analytics programs and use cases. • Change management skills. • Ability to conduct simple programming/ understanding script writing • Excellent communication skills (oral and written) • Understanding of financial services institutions and sectors under the FIC Act including, but not limited to, banks, credit providers, money remitters, collective investment scheme managers, long-term insurers, financial services providers and JSE members; • Understanding of designated non-financial businesses and professions under the FIC Act including, but not limited to, trust service providers, attorneys, estate agents, gambling institutions and dealers in high value goods; • Knowledge and understanding of the Financial Intelligence Centre Act and supported legislation • An intermediate to advanced level of computer literacy, including MS Word, MS Access, MS Project; MS Excel, MS Power Point • Knowledge and understanding of international money laundering and terrorist financing control measures • Good presentation skills PLEASE APPLY HERE
SYSTEMS COMPLIANCE ANALYST - (314) Organizational Unit: Financial Intelligence Centre -> Compliance and Prevention Job Type: Permanent Education: Bachelor’s Degree or equivalent Career Level: Skilled Location: Pretoria - Centurion, GP 0157 ZA (Primary) Travel: 0 - 10% Desired Race: Not Applicable Desired Gender: Not Applicable Closing Date: 28/7/2023 JOB PURPOSE Implement, monitor and enhance the level of compliance related to systems and data reporting requirements in accordance with the Financial Intelligence Centre Act, No. 38 of 2001, as amended (FIC Act). KEY PERFORMANCE AREAS: Technical Competencies • Provide expertise and advice on anti-money laundering compliance requirements pertaining to registrations, data streams and reporting to the FIC and the need to implement appropriate systems and processes by supervised institutions under the FIC Act; • Assist with setting up of reporting streams based on the FIC’s technical system requirements; • Conduct on-site and desktop system and reporting reviews of supervised institutions; • Assess supervised institutions’ system capability and compliance reporting requirements within the industry sectors affected by the FIC Act; • Identify enhancements to improve system and data reporting compliance oversight of the FIC and other supervisory bodies; • Engage users to determine business requirements • Gather and document business requirements • Monitor and report on the state of compliance by Accountable and Reporting Institutions with registration and reporting obligations. • Assist with remediation processes applied to non-compliant reporting and reporting failures of Accountable and Reporting Institutions, including Directive 3 remediation, and monitoring the state of remediation in terms of FIC requirements and instructions. • Assist with the provision of reporting information for compliance reviews, inspections and or enforcement matters at the request of FIC or Supervisory Bodies, relating to compliance with registration and reporting requirements in terms of the FIC Act; • Monitor developments within the ICT environment and recommend new processes, technologies and/or systems to enhance systems and data reporting compliance; • Assist in developing diagnostic tools and applications to facilitate the monitoring, risk assessment and enforcement of FIC Act compliance; • Engage with other FIC divisions in order to assess reporting compliance. Education • Relevant University Degree in Computer Science, Information Systems or equivalent • Qualifications in anti-money laundering, compliance management and or forensics would be advantageous Experience • At least 3 (three) years' experience in a relevant field whilst 5 (five) years’ experience would be advantageous, i.e. compliance/risk experience, including practical experience in the application of compliance systems, of which 2 (two) years must be practical experience in the AML/CFT environment; • Data management experience is a pre-requisite; • ICT systems auditing experience would be desirable; • MIS and statistical reporting experience using Business Intelligence and Dashboards; • Excellent communication skills (oral and written); • Project management skills; • An intermediate to advanced level of computer literacy. PLEASE APPLY HERE
SENIOR SYSTEMS DESIGNER - (322) Organizational Unit: Financial Intelligence Centre -> Corporate Services -> Information and Communication Technology Job Type: Permanent Education: Bachelor’s Degree or equivalent Career Level: Skilled Location: Pretoria - Centurion, GP 0157 ZA (Primary) Travel: No Travel Required Desired Race: Not Applicable Desired Gender: Not Applicable Closing Date: 28/7/2023 JOB PURPOSE To analyse, develop and enhance software architecture and design solutions enabling the achievement of set business goals and objectives align to the agreed project delivery level. KEY PERFORMANCE AREAS: • Develop detailed solution architecture and design, including design models enabling development of the solution or application, based on frameworks and associated architecture development methods, including but not restricted to the following: TOGAF, Zachman and GWEA. • Develop Functional and Technical Systems Design Specifications. • Perform the application and technical architecture analysis, design, and implementation. • Gather and document both business and technical requirements (solution quality attributes). • Develop feasibility and gap analysis specification on existing and future software solutions. • Collaborate with other project team resources, e.g., architects, analysts, developers, etc. • Develop system guidelines and manuals for the organisation • Provide inputs into architecture deliverables from other domains. • Assume technical leadership in the implementation of custom off the shelf solutions and development of new solutions • Work with the customer and end users to define application and technical requirements. • Review and integrate the technical architecture requirements for the development, execution, and operations environments. • Maintain and support application designs in production, and provide input into operational process, e.g., back-ups, disaster recovery, system performance. • Identify and communicate any cross-area or cross-release issues that affect other project areas. • Ensure adherence to all quality management plans and standards by participating in quality management reviews • Develop the solution’s proof of concept and configuration specifications. • Develop solution Terms of Reference for acquisition EDUCATION, SKILLS AND EXPERIENCE • BSc or BTech Degree in computer science or equivalent • TOGAF certification or equivalent is desirable • Minimum six (6) year experience in application and integration design • Minimum six (6) year experience in designing distributed solutions • Minimum six (6) year experience in enterprise-wide software solution architecture • Solid experience in the use of modelling tools like Casewise. • Proficiency in BPMN or UML notations • Solid experience in applying various design and architecture patterns • Solid experience in applying different software development methodologies • Ability to operate within a dynamic and changing software solutioning environment. PLEASE APPLY HERE
SOLUTION ARCHITECT - (323) Organizational Unit: Financial Intelligence Centre -> Corporate Services -> Enterprise Architecture Job Type: Permanent Education: Bachelor’s Degree or equivalent Career Level: Skilled Location: Pretoria - Centurion, GP 0157 ZA (Primary) Travel: No Travel Required Desired Race: Not Applicable Desired Gender: Not Applicable Closing Date: 28/7/2023 JOB PURPOSE To design technology solutions for the organisation by defining integrated solution architectures that are aligned with IT strategies and architectures to meet and support the organisation’s goals KEY PERFORMANCE AREAS • Solution Architecture: Define and design architecture solutions that encompass all architecture domains outlining solutions in line with business requirements, enterprise architecture principles, and ICT standards to ensure standardisation and risk management. Review and ensure solution architecture designs provide seamless integration, scalability, and security in accordance with the prescribed enterprise architecture. Update and maintain the architecture repository with all architecture artifacts as part of architecture implementation governance. • Project planning and implementation: Contribute to the development and/or evaluation of Terms of Reference documents to assist business and ICT teams during RFI and RFP process. Take accountability for the end-to-end delivery of solution/applications/systems and ensure alignment to the approved architecture. • Stakeholder Management: Work closely with ICT and business stakeholders to understand their needs and ensure that the solution meets the agreed upon requirements. • Budget and Resource Management: Work within budget constraints and manage resources efficiently. • Communication and Collaboration: Have good communication and collaboration skills to effectively work with the various teams and stakeholders. • Innovation: Keep up to date with the latest technology trends and bring innovative ideas on how the best solutions can be brought into the organisation. • Business Alignment: Align designed solution with the overall business strategy and ensure it delivers business value. EDUCATION, SKILLS, AND EXPERIENCE • Relevant postgraduate degree in Computer Science or equivalent • TOGAF Certification is a requirement. Knowledge of other frameworks (e.g., Zachman) would be an advantage. • Minimum ten (10) years experience working in development and integration of large-scale solutions involving multiple technologies, functions, and interfaces across in-house and vendor supplied system. • In-depth understanding of multiple technology domains and expertise in at least one, including experience with software development, databases, networks, and infrastructure. • Expert understanding of cloud architectures and components with a focus on Azure. This should include general knowledge and experience in cloud infrastructure, scalability, monitoring and security applicable to solution architecture designs. • Minimum ten (10) years experience with best practices and design patterns when designing distributed systems, systems integrations and microservices. • Minimum three (3) years experience in Enterprise Architecture tools like Case wise, Visio, Sparx Enterprise Architect. • Strong communication and interpersonal skills, ability to work with cross-functional teams • Minimum ten (10) years experience in designing solutions for (more than one architecture domain in a single project) large projects. • Ability to guide project teams and ensure solutions are developed and deployed in accordance with approved solution architecture. • Solid knowledge in creating architecture for all domains in one or more of the following areas: Database architecture, Big Data, Machine Learning, Business Intelligence, Data Governance, No-SQL databases, Advanced Analytics, AI, Data Mining, ETL for cloud and/or on-premises environments. • Solid knowledge in system requirements and system architecture to meet business needs, including server infrastructure, capacity planning, storage requirements, virtualisation and networking protocols for cloud and/or on-premises environments. • Ability to recognise functional interdependencies, to assimilate and correlate disconnected procedures and process, and articulate their collective relevance to the organisation. PLEASE APPLY HERE SENIOR SYSTEMS COMPLIANCE ANALYST - (267) Organizational Unit: Financial Intelligence Centre -> Compliance and Prevention Job Type: Permanent Education: Bachelor’s Degree or equivalent Career Level: Skilled Location: Pretoria - Centurion, GP 0157 ZA (Primary) Travel: 0 - 10% Desired Race: Not Applicable Desired Gender: Not Applicable Closing Date: 28/7/2023 JOB PURPOSE: Engage with internal and external stakeholders to ensure compliance, exchange information, provide solutions and solve queries related to data systems and reporting obligations and requirements in accordance with the Financial Intelligence Centre Act, No.38 of 2001, as amended (FIC Act) KEY PERFORMANCE AREAS: • Advise external entities on meeting their reporting requirements in terms of the FIC Act independently. • Facilitate the resolution of registration and reporting matters. • Develop and maintain tools to monitor and resolve external registration and reporting issues. • Develop documentation and tools for systems and data monitoring. • Engage stakeholders to determine system development and enhancement business requirements. • Provide statistics, and develop queries, reports, and dashboards. • Supervise registration approvals and verifications where required. • Facilitate and monitor the remediation process of reports. • Develop an industry compliance analysis based on monitoring exercises conducted. • Support pre and post on-site reviews and inspections where required. • Provide guidance and direction on complex matters related to data systems and reporting • Provide mentorship/ coaching, guidance and ensuring transfer of skills to colleagues. • Allocate work and assess quality of output provided by the junior team EDUCATION, SKILLS, AND EXPERIENCE: • Relevant University Degree (e.g. BSc Computer Science, BCom Information Systems); • Minimum 6 years relevant technical experience; • Business analysis experience; • Good understanding of the System Development Lifecycle (SDLC); • Experience in documenting business processes • Experience in streamlining and re-engineering business processes is advantageous; Experience in testing ICT solutions; • Data management experience; • ICT systems auditing experience is advantageous; • MIS and statistical experience; • MS SQL, SSRS and Power BI experience; • Excellent communication skills (oral and written); • Project management skills; • An intermediate to advanced level of computer literacy, including MS Word, MS Access, MS Project; MS Excel, MS Power Point; • Knowledge of XML is advantageous PLEASE APPLY HERE
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