Constitutional Environment - Visitor Services Assistant
Key Accountabilities: • General museum reception, greeting the public, special guests, members and groups in a cheerful, receptive manner always. • Dealing with any enquiries. • Ensuring all posters, notices, labels and price tags within the desk area and shop are current and in good order. • Ensuring, in conjunction with the caretaker and cleaner that the desk area and shop are clean and tidy, and the goods are properly displayed and lit. • Provide telephonic information to callers about the site, the tours and the exhibitions currently on show at the museum. • Provide switchboard operation for ConHill on time, professionally and in accordance to the customer expectation • Take general messages for staff and forward relevant calls to them from the switchboard. • Actively promote the museum’s programs and events by engaging guests in the membership program and other upselling opportunities • Facilitate daily ticket sales for admission to exhibitions as well as membership sales • Manage and reconcile the wristband stock daily and issue identification wrist bands to visitors. • Set up cash register for each shift and ring sales. • Reconcile daily sales reports and prepare related bank deposits at end of day • Helping customers and selling items in the gallery shop. • Keeping shop shelves stocked, and ensuring labels and price tags are visible. • Maintain visual merchandising standards with great attention to detail • Daily housekeeping such as dust shelves, straighten merchandise, neaten cash wrap area, restock bags and tissue paper as needed. • Restock sales merchandise as needed • Assist with receiving new merchandise, ticketing, and display • Set up cash register for each shift and ring sales. • Reconcile daily sales reports and prepare related bank deposits at end of day • Monitoring security at the entrance whilst open to the public. • Offer concierge-like service for guests interested in other Joburg experiences • Perform cash-ups on a daily basis • Bank on a weekly basis • Liaise with all departments on matters relating to the visitors Centre reception and ensure that required protocols are adhered to. Complete the admissions forms as prescribed • Issue identification wrist bands to clients Collaborate with marketing to update the database • Take general messages for staff at ConHill and forward relevant calls to them from the switchboard. • Provide switchboard operation for ConHill on time, professionally and in accordance to the customer expectation • Ensure that the reception area is tidy at all times, and that deliveries are directed to the correct persons or sections. • Collaborate with marketing to update the database • Take general messages for staff at ConHill and forward relevant calls to them from the switchboard. • Provide switchboard operation for ConHill on time, professionally and in accordance to the customer expectation • Ensure that the reception area is tidy at all times, and that deliveries are directed to the correct persons or sections. Collaborate with marketing to update the database • Take general messages for staff at ConHill and forward relevant calls to them from the switchboard. • Provide switchboard operation for ConHill on time, professionally and in accordance to the customer expectation • Ensure that the reception area is tidy at all times, and that deliveries are directed to the correct persons or sections. Collaborate with marketing to update the database • Take general messages for staff at ConHill and forward relevant calls to them from the switchboard. • Provide switchboard operation for ConHill on time, professionally and in accordance to the customer expectation • Ensure that the reception area is tidy at all times, and that deliveries are directed to the correct persons or sections. Collaborate with marketing to update the database • Take general messages for staff at ConHill and forward relevant calls to them from the switchboard. • Provide switchboard operation for ConHill on time, professionally and in accordance to the customer expectation • Ensure that the reception area is tidy at all times, and that deliveries are directed to the correct persons or sections. Qualification and Experience: Grade 12 plus Relevant qualification with 1 – 2 years’ experience in similar environment. To be considered for this position, the following is considered important: Knowledge • Extensive knowledge of site, tours and exhibitions • Completion of college or university level tourism or legal courses is preferred • Knowledge of a second language would be an asset Skills & Abilities • Basic Computer Literacy. • Good customer relations management • Positive team player with excellent communication, interpersonal skills and conflict resolution • Proficient organizational and time management skills and strong multi-tasking abilities able to work under limited direction • Display strong written and verbal communication skills, including customer relations skills in dealing with museum visitors, volunteers, and staff. • Excellent interpersonal skills required to ensure exceptional visitor service for both the public & internal guests • Ability to establish and maintain effective working relationships with staff, volunteers, and members of the public; exercise tact and diplomacy always; demonstrate an understanding of protocol and sensitivity to cultural diversity issues • Ability to handle stress and stay focused, even-tempered and congenial • Ability to work in fast-paced environment; adhere to deadlines; demonstrate flexibility in meeting shifting demands and priorities. Competencies • Patient • Accommodating • Friendly • Work well under pressure • High standard of ethics and integrity required • Service delivery excellence Work Environment & Physical Demands: • Ability to work a flexible schedule that includes nights and weekends • Ability to work some weekends, holidays and special event hours. Preference will be given to people with disabilities, women and under-represented groups to promote Employment Equity within the group. The closing date for applications is 30 June 2018, 12h00 midday and only shortlisted candidates will be contacted. Enquiries and submissions should be addressed to recruitment@constitutionhill.org.za Constitution Hill reserves the right to make an appointment.
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