OMBUD FOR FINANCIAL SERVICES PROVIDERS (FAIS OMBUD) INTERNAL AND EXTERNAL ADVERTISEMENT JUNIOR CASE MANAGERS The Office of the Ombud for Financial Services Providers (FAIS Ombud) was established in terms of the Financial Advisory and Intermediary Services Act, 37 of 2002 (the FAIS Act). Its objective is to consider and dispose of complaints in a procedurally fair, informal, economical and expeditious manner and by reference to what is equitable in all circumstances. The FAIS Ombud offices are located in the east of Pretoria in Gauteng. In order to discharge its mandate, the FAIS Ombud seeks to appoint Junior Case Managers who will be responsible for inter alia: Investigating and resolving complaints in terms of the FAIS Act through mediation and conciliation; Liaising with complainants and respondents on an ongoing basis to promote effective customer satisfaction; Negotiating conciliated settlements; Conducting research in the relevant areas of law and policy nationally and internationally; Attending internal meetings as well as external meetings on behalf of the FAIS Ombud to ensure the speedy resolution of complaints; and Various other duties as may be determined from time to time by the FAIS Ombud.
Skills and abilities: The ability to extract the essence of a complaint where the complainants have often referred to irrelevant information, which may cloud the crux of the complaint; The ability to analyze, interpret, solve problems, and make legal arguments to reach a conclusion; Good writing skills with an ability to express complex concepts simply; Excellent negotiation skills; Must be computer literate. Behaviours: Must be a quick learner with good people skills; Must be able to operate within a target driven environment; and Results / Output / Deadline driven. Interested persons should forward their CVs to Applications@faisombud.co.za by no later than 13 June 2021. For enquiries, please email Ayanda@faisombud.co.za. DO NOT SUBMIT APPLICATIONS TO THIS EMAIL ADDRESS. In accordance with the FAIS Ombud’s Recruitment Strategy, preference will be given to candidates from designated groups. Applications from people with disabilities are encouraged. Only short-listed candidates will be contacted. We reserve the right not to make an appointment. Call 0800 114 711 to anonymously report incidences of fraud at the FAIS Ombud Fairness in Financial Services: Pro Bono Publico Kasteel Office Park, Orange Building, 2nd Floor, c/o Nossob & Jochemus Street, Erasmus Kloof, Pretoria P O Box 74571, Lynnwood Ridge, 0040 Phone: (012) 762 5000 / (012) 470 9080; Fax: (012) 348 3447 / (012) 470 9097 www.faisombud.co.za
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