METROPOLITAN TRADING COMPANY (MTC) - NOC Support/ Service Desk Agent x3 (Permanent)
METROPOLITAN TRADING COMPANY (MTC) PERMANENT POSITIONS Department: Metropolitan Trading Company (MTC) Position: NOC Support/ Service Desk Agent x3 (Permanent) Salary Range: Market Related Salary Division or Cluster: Operations Reports to: NOC Manager Workplace: Braampark
Facilitate the growth and development of new and existing Information and Communication Technology (ICT) businesses.
Improve the marketability of Joburg as an investment destination. Increase and accelerate access to the benefits of internet-based communication to achieve digital inclusion. Reduce the operating costs to the City and improve service delivery. MTC is currently embarking on a recruitment process for the purposes of capacitating its resources to enable seamless operations. Educational Requirements and Experience Grade 12 (NQF 4) and appropriate certificate At least two (2) years in IT service desk environment Ability to work under pressure. Good interpersonal and communication skills. Computer literate
Short Detailed job description Receive and log all calls in line with policies and procedures Resolve all calls escalated by the contact centre according to procedure. Answer queries and complaints and capture on the Document register Provide sufficient detail at all times and in a manner appropriate to the customer’s knowledge. Treat customers with respect and dignity at all times. Manage and maintain customer expectations and requirements. Track the cycle of incidents and logged calls. Ensure all outstanding call are constantly monitored and followed up. Draft daily reports on complaints/ queries received. For further information relating to Job Description and Specification, interested applicants can contact: Contact Person: Viola Nzou Tel No: (011) 431 1357 A comprehensive CV, certified copies of your Qualifications and certified ID copy should be emailed to: E-Mail:recruitment1@tianaconsulting.co.za CLOSING DATE: 20 NOVEMBER 2018 VACANCY CIRCULAR: MTC RECRUITMENT 001/2018
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