METROPOLITAN TRADING COMPANY (MTC) - Contact Centre Agents x4 (Permanent)
METROPOLITAN TRADING COMPANY (MTC) PERMANENT POSITIONS Department: Metropolitan Trading Company (MTC) Position: Contact Centre Agents x4 (Permanent) Salary Range: Market Related Salary Division or Cluster: Operations Reports to: Contact Centre Supervisor Workplace: Braampark
Facilitate the growth and development of new and existing Information and Communication Technology (ICT) businesses.
Improve the marketability of Joburg as an investment destination. Increase and accelerate access to the benefits of internet-based communication to achieve digital inclusion. Reduce the operating costs to the City and improve service delivery. MTC is currently embarking on a recruitment process for the purposes of capacitating its resources to enable seamless operations. Educational Requirements and Experience Grade 12 (NQF 4) / Customer Care/ Call Centre related qualification Call Centre experience Ability to work under pressure Good interpersonal and communication skills Computer literate
Short Detailed Job Description: Receive and log all calls in line with policies and procedures Resolve all calls either at first contact or through escalating according to procedure Answer queries and complaints and capture on the Document register Issue complainants with a reference number Manage and maintain customer expectations and requirements Make follow ups with complainants Escalate complaints to Service Desk Agents when necessary Ensure all outstanding calls are constantly monitored and followed-up Communicate with Customers continually with regarding the call status and successful call completion Draft daily reports on complaints received For further information relating to Job Description and Specification, interested applicants can contact: Contact Person: Viola Nzou Tel No: (011) 431 1357 A comprehensive CV, certified copies of your Qualifications and certified ID copy should be emailed to: E-Mail:recruitment1@tianaconsulting.co.za CLOSING DATE: 20 NOVEMBER 2018 VACANCY CIRCULAR: MTC RECRUITMENT 003/2018
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