JOHANNESBURG CITY PARKS IT Desktop Technician (x2 Permanent) Salary scale: R334, 566. 73 – R407, 512. 82
Identifies and resolves connectivity issues (e.g. Local Area Networks (LAN), Wide Area Networks (WAN))
Establishes VPN access for all remote users. Escalates incidents to other support teams where necessary Assists in the installation, configuration, upgrading and maintenance of desktops, laptops Maintains passwords, data integrity and file system security for the computing environment Train and guides staff on hardware and software usage Interacts with vendor support contacts to resolve technical problems with desktop computing equipment and software Specific Skills and Knowledge Capabilities to perform ICT hardware and software repairs Management of Microsoft software and Dynamics Customer service etiquette and telephonic competence Training and transfer of ICT knowledge Planning and Organisation Understanding of the ICT environment Knowledge of Microsoft operating systems with an emphasis on Windows 8 and Server 2008 Extensive knowledge on TCP/IP protocol Understanding of PC hardware set-up and configuration Good understanding of daily SHERQ requirements JCPZ policy and procedure framework JCPZ mandate, strategy and stakeholder analysis Integrity and Honesty Interpersonal Skills (emphasis on communication Results Orientation & Resilience Creativity & Innovation Task management and time management Alignment with JCPZ values Workplace: Braamfontein and/or regions Contact Person: Abongwe Mini Tel: 011 712 6601 Email CVs only: itdesktop@jhbcityparks.com Closing date: 7 March 2021 Note: Johannesburg Parks and Zoo is an equal opportunity employer. If you do not receive a response from us within 21 days after the closing date of this advertisement, please accept that your application was unsuccessful.
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