COEGA DEVELOPMENT CORPORATION (CDC) Night Auditor/ Supervisor (6 months contract) Contract Position in the Administrative / Office Industry. Salary: Market Related Closing : 28 Jul 2020 Duties: ACCOUNTABILITY The Night Auditor/ Supervisor is accountable to the Rooms Division Manager - Bluewater Bay Sunrise Hotel; a division of the Coega Development Corporation (CDC). The Night Supervisor is responsible for the overall management of the hotel for the shift 23h00 to 07h00 as well as running of the night audit process MANDATE The Night Auditor is mandated by the Board of Directors of Coega Development Corporation to take responsibility for the overall Front Office Duties in the night-time under the direction of the Rooms Division Manager and ultimately the General Manager • Bluewater Bay Sunrise Hotel. RESPONSIBILITIES AND OBLIGATIONS Reporting to the Rooms Division Manager, this position's primary responsibility is to ensure continuation of Guest Services in the night-time and overall running of the hotel In pursuance of this primary objective, the Night Auditor is required to: - Make sure the Hotel is reception is manned Manage any guest and noise complaints Do a property walkabout to ensure all is in order Late check ins and early check outs Room Service on the 23h00 shift Answer the phone professionally within 3 rings Do wake up calls Make bookings correctly on PMS Use own discretion on rate and taking in late walk-ins Update all guest information as per reg. cards Run night Audit Prepare all departure guests• folios Review and balance all cash-ups Encourage guests to rate the Hotel on all review platforms Report any faults with the system or machinery to the Rooms Division Manager Record and report any maintenance issues Write comprehensive handover for the next shift Set up early light breakfast station and assist with issuing of lunch packs Keep Reception area neat and tidy at all times • including outside/entrance area COMPETENCIES Display a high degree of professionalism and integrity Self-motivated and proactive Enthusiasm and willingness to learn Great attention to detail Able to exercise discretion Good memory Good command of the English language Good communication skills both verbal and written Hospitable and friendly demeanour Punctual REQUIREMENTS Diploma or equivalent in Hospitality, Tourism or Hotel Management Minimum of 3 (three years) in similar role in a hotel environment; Fully computer literate; Valid Driver•s License; Own transport; Experience on Opera or any other PMS advantageous; Able to work shifts including nights, weekends and public holidays ; Self-motivated and proactive; Enthusiasm, willingness to learn and positive attitude; Great attention to detail; Ability to work in a high pressure, fast paced environment ; Good command of the English language and communication skills both verbal and written; Willingness and ability to follow instructions ; Must be able to work independently. PERFORMANCE INDICATORS Performance is monitored regularly by reference to Key Performance Indicators and Balanced Scorecard. The appointment of candidates is subject to the verification of all their credentials (employment history, educational, financial, criminal and any other checks as may be necessary). Please note that only shortlisted candidates will be contacted, and if you have not heard from us within one month of submitting your application, please consider it unsuccessful. All applications must be forwarded to recruitment@coega.co.za
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